Harrington House

Harrington Street, Bourne PE10 9HA
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9.8 36 Reviews
  • Harrington House, Bourne
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Care Provided by Harrington House

  • Type of Service
    • Residential Home
  • Privately Owned
  • For a maximum of 40 Service Users
  • Primary Care Categories
  • Dementia
  • Mental Health Condition
  • Older Person Care
  • Physical Disability
  • Sensory Impairment
  • Younger Adults

Good to Know

  • Person in charge
  • Karen Dale (Manager)
  • Admission Criteria
    • Ages 55+
  • Room Information
    • Single Rooms (40)

Facilities

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Harrington House Reviews (36)

Total of 36, showing 21-36
9.8

Harrington House has a Review Score of 9.8 (9.767) out of 10, based on 13 reviews in the last 2 years. Over all time Harrington House has 36 reviews.

Overall Experience

  • 31
  • 5
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Date Published

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Review from Helen O (Daughter of Resident) published on 6 April 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

With care homes opening up for family to visit, I made my appointment. Everything I needed to do was explained thoroughly. I got a pre-test done, had to also have a lateral flow test and full PPE was worn. I couldn't have wished for a better experience in the first meeting with my mum. They made sure
Mum has her hair set, and she looked lovely. I couldn't wish for better carers looking after my mum. Love them all.

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Review from Lynne M (Daughter of Resident) published on 27 February 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Chevington House has a very friendly and caring atmosphere, it feels so warm and welcoming when you walk in. Nothing is too much trouble.

Reply from Katy Cannan, HR at Harrington House

Thank you ever so much for your lovely review, the staff team will appreciate your kind words for the care they dedicate to all our residents.


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Review from T F (Daughter of Resident) published on 22 July 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My dad had 3 months in this care home and loved it. He found the staff hard working and very caring. Always treated with respect and dignity. He loved the good home-cooked food. He is back in his own home now, but would not hesitate to go back in if his circumstances change.

Reply from Bob Dhaliwal, Director at Harrington House

Thank you for your review, the manager and the team always appreciate the recognition of their hard work and passion in caring for the residents.
We wish your dad all the best now that he is back home, we are always here if you need any further support. Regards, Bob and the Team at Chevington.


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Review from Heather A (Friend of Resident) published on 12 June 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Excellent staff. Cheerful, caring, I would be more than happy to recommend. Very sad to hear they are in special measures - super surprised. It's the best care home I've visited, not on looks but 'care'.

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Review from Hannah W (Granddaughter of Resident) published on 18 April 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff at Chevington are extremely caring towards residents. I am confident my grandad is looked after and safe in their care. The property is a little shabby in parts and could benefit from some improvement. The food is always very good and the residents are clean and tidy. The only criticism we
have had is with the office/accounts department. On several occasions, our bills have been miscalculated and costs are higher than some alternative homes in the area. Overall we are very happy with the home.

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Review from Julie S (Daughter of Resident) published on 29 March 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Chevington House staff are excellent with looking after my mum. She has been here 4 years and could not fault the care she gets. I would not want her to be anywhere else.

Reply from BOB DHALIWAL, Director at Harrington House

Dear Julie,


Thank you for leaving us a review, the last 4 years have been a pleasure, the team always appreciate their hard work and dedication being recognised not only by the people they look after but also the families.


Thanks again,


Bob and all the staff at Chevington.


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Review from A P (Daughter of Resident) published on 29 March 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Since taking residence here, we have never seen my Mum more at home. She has been here over a year now and she is looked after extremely well. The food is excellent and I feel the worry for myself, my family and my Mum has been taken away by such a well run family orientated home. It is like a 5-star
hotel. If Mum had not been here, it is for certain she would not be here today.

Reply from BOB DHALIWAL, Director at Harrington House

Thank you ever so much for your review, the fun and laughter that your Mum provides at Chevington makes it a wonderful place for everyone!


Karen and the Staff.


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Review from Hester C (Goddaughter of Resident) published on 29 March 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My Godmother has been in Chevington House now for three years. I cannot fault the care she has received over this time. Because of her dementia, she is a very difficult patient but has been treated with dignity and compassion. The staff have been nothing but loving and professional to me and my Godmother.

Reply from BOB DHALIWAL, Director at Harrington House

Dear Hester,
Thank you ever so much for your lovely review, the staff team will appreciate your kind words for the care they dedicate to all our residents.


Bob, Karen and Staff Team.


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Review from Helen V (Daughter of Resident) published on 28 March 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

All the team at Chevington House have been fantastic regarding the care of my mother who has been recently diagnosed with mixed dementia. My mother has had a complex case after falling ill with UTI over Christmas which re-surfaced in January - care has been fantastic, team are caring and responsive
to my mother's needs. I will be looking to place my mother as her illness deteriorates in the future.

Reply from BOB DHALIWAL, Director at Harrington House

Dear Helen,


Your review on Chevington House and the care provided through the Transitional Care Placement to your mother is most welcome, Karen and the staff will be most pleased on your kind words, and it is reassuring for us to know that the quality of care is responsive to your mothers needs.


Sincerely,


Bob.


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Review from Celia M (Respite Resident) published on 11 January 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I was received by friendly staff. The attention given to me was excellent. My requirements were met 100% and I had everything I requested. The social side is paramount and even gave a special evening (re Christmas) and excellent buffet.
The staff were very comfortable to be with male/female. I can
assure anyone their needs would be fully met.

Reply from Bob Dhaliwal, Director at Harrington House

Dear Celia, many thanks for your kind review, I will pass your comments onto the staff team at the Chevington House. I am sure they will be delighted to hear that their efforts had made your respite a pleasant stay.


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Review from Peter S (Son of Resident) published on 13 December 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My parents have been living at Chevington House for six months. I’ve always found the staff to be extremely caring and attentive.
My Father has always been fussy about his food but even he says that the standard of catering is very good and having eaten with them I would concur with that view.
This
may not be the most visually appealing home but I consider that my parents are well cared for, clean, warm and safe which is what matters.

Reply from Toni Barwell, Operations Manager at Harrington House

Thank you so much for this wonderful review. We are extremely proud of the manager and her team at Chevington House. Best wishes.


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Review from Valerie Y (Relative of Resident) published on 4 December 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Can see the change in family member since becoming a resident here. This is a very friendly home the carers we cannot fault at all, they are all very approachable, friendly and caring towards residents also visiting family. Great atmosphere warm and welcoming every time.
My relative has never been
so happy and has gained weight to what she was on arrival and she is happy and contented which makes us happy to leave her and not worry about her. Any problems we are contacted.

Reply from Toni Barwell, Operations Manager at Harrington House

Big thanks for sharing your thoughts and feelings with us. It’s wonderful to hear how well your relative is doing. We are so very proud of the team at Chevington House!!


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Review from Gillian J (Resident) published on 3 December 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very good. Everyone works in a team - all brilliant and really enjoyed my stay.

Reply from Bob Dhaliwal, Director at Harrington House

Dear Gillian, thank you for your kind words and we are so pleased to hear that you enjoyed your stay at Chevington House. I will pass your comments onto the staff and feel sure they will be thrilled to receive them and they will also provide a great morale boost for their hard work and dedication.


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Review from K D (Granddaughter of Resident) published on 3 December 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Overall both the establishment and staff are amazing. My nan never wanted to go into a care home and since she has been there, she has become my nan that I remember. Bubbly, witty, great sense of humour. This is because the staff and other residents have made her feel welcome and all part of a large
family. Thank you Chevington for all you do.

Reply from Bob Dhaliwal, Director at Harrington House

Thank you for your kind review which is very welcomed and appreciated. We are so pleased to hear your Nan has been made to feel welcome and has become integrated into the family feeling at Chevington House. I will make sure your comments are passed onto the staff and feel sure they will be thrilled to receive them.


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Review from Jacky D (Daughter of Resident) published on 10 April 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I find Chevington House very friendly and a very relaxed atmosphere.
Staff are very kind to residents.
I can pop in at any time and feel welcome to visit my mother.
She always looks lovely and clean and she eats well.

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Review from Amanda Y (Granddaughter of Resident) published on 24 March 2017
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My grandmother was a resident of Chevington House for just over 2 years, during this time the staff were very good with her and provided an excellent standard of care. The staff at Chevington work very hard to ensure the residents have their needs met and that care is at all times dignified. They not
only support the resident but their family members as well, listening to any concerns and acting on them when requested. This was especially true when she started a gradual decline in health which resulted in her peaceful death in her own bed in Chevington being cared for by those who knew her. The staff were amazing as they recognised that she was coming to the natural end of her life and had addressed all of hers and the families wishes. We will always be grateful that she could be cared for here rather than being sent elsewhere for her care.

Reply from Bob Dhaliwal, Director at Harrington House

We are glad to have provided a level of service to both your mum and your family which you have appreciated and recognised. I know we have a special team at Chevington, but it always goes a long way when the residents and family tell us how we have done. I am positive that your comments will be a huge morale booster for them.


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Current Review Score: 9.8 (9.767)

Overview of Review Score

The Review Score of 9.8 (9.767) out of 10 for Harrington House is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.8 out of 5 from 13 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 13 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.767 for Harrington House is calculated as follows: ( (121 Excellents x 5) + (23 Goods x 4) + (6 Satisfactorys x 3) ) ÷ 150 Ratings = 4.767

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Harrington House is based on 13 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 40 registered maximum number of service users is 8, which has been reached with 13 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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