The Haven Reviews (1)
The Haven has a Review Score of 8.4 (8.357) out of 10, based on 1 reviews in the last 2 years. Over all time The Haven has 1 review.
Review from A R (Mother of Resident) published on 22 May 2024
Submitted via Website •
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Overall Experience
5.0 out of 5
I have always found staff to be very kind, caring and understanding and very engaged with all residents.
The Haven should be praised for the excellent service they provide and I’m sure I speak on behalf of other parents when I say it is a huge comfort to know there are providers like The Haven, with genuinely lovely caring staff who really do care.
Reply from Tracy Heaven, Regional Manager at The Haven
Thank you so much for such a lovely review. I have shared your kind words with our team and it has meant so much to them that their hard work and dedication to the role is recognised and celebrated by yourself. It is a pleasure and a privilege to be able to support your loved one at The Haven. Thank you again for taking the time to share your experience of working with us.
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Treated with Dignity
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Value for Money
Overview of Review Score
The Review Score of 8.4 (8.357) out of 10 for The Haven is based on a) the Average Rating and b) the number of positive Reviews.
a) The Average Rating is 5.0 out of 5 from 1 Reviews in the last 24 months.
b) The score for the number of positive Reviews is 3.4 out of 5 from 1 positive Reviews in the last 24 months.
Detailed Breakdown of Review Score
The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:
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a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.
The Average Rating of 5.000 for The Haven is calculated as follows: ( (11 Excellents x 5) ) ÷ 11 Ratings = 5
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b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').
The 3.357 Points relating to the number of positive Reviews for The Haven is based on 1 positive Reviews in the last 24 months and is calculated as per below:
The 5 points available are broken down as follows:
i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 = 3
ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 14 registered maximum number of service users is 2.8. 1 Positive Reviews ÷ 2.8 = 0.357
When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.