What types of Care is Haviland House registered for?

Older Person Care, Dementia, Mental Health Condition & Physical Disability are the registered (by the Care Quality Commission) categories of Care.

What additional types of Care does Haviland House provide?

Palliative Care & Day Care are other types of care provided.

What are the Facilities & Services at Haviland House?

Smoking not permitted, Minibus or other transport, Lift, Wheelchair Access, Gardens, Bar/Café, Residents Kitchenette, Phone Point in own room, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is Haviland House to the centre of Worthing?

2.3 mile(s) as the crow flies, distance by road may be significantly further.

Haviland House care home, 20a Robin Road, Goring-by-Sea, Worthing, West Sussex BN12 6FE

Review from Sue P (Wife of Resident) published on 23 January 2025
Submitted via Website • Report

Overall Experience

My husband's dementia manifests in his challenging behavior. I visited many care homes before finding Haviland House. Many of them were converted Victorian Houses which meant there were often stairs to be negotiated before the residents could access their bedrooms. Some could not provide the support

my husband needed in feeding, personal care, and general looking after. In Haviland House I found a dedicated dementia care home. The building is divided into 5 houses. Each house is a separate unit where there is a spacious corridor with the residents bedrooms, a comfortable lounge and dining room all on the same level. Each house has a secure door so that the residents are safe and secure whatever their level of dementia is. Every month there is a selection of entertainment which is put up in the house so that staff, residents and residents relatives know what is going on. The staff are incredible and Haviland House is now my second home and the staff my extended family.

Reply from Kevin Burke, Director of Care Homes and Dementia Services at Haviland House

Thank you so much for sharing your experience with Haviland House. We are truly honoured that you chose us to care for your husband, and it's wonderful to hear how much our dedicated dementia care has meant to you and your family. It means a great deal to us that you've noticed the thought and care put into our environment, from the spacious layout of each house to the safety and security we prioritise for all our residents. We're delighted that you feel at home with us and that our team has become like an extended family to you. Supporting residents and their loved ones through the challenges of dementia is at the heart of what we do, and it's so rewarding to hear that you value the care, personal support and sense of community at Haviland House. Thank you for your trust and kind words, and please know that we are always here to support you and your husband in any way we can.

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Review from C B (Daughter-in-law of Resident) published on 20 January 2025
Submitted via Website • Report

Overall Experience

Haviland house today and for the last year have been exceptional in the care they give to my mother-in-law. They know her needs inside out, she always looks comfortable and happy!
The staff are all so very friendly and easy to approach. They will always inform you monthly of how she is doing and at

anytime if needed.
I wouldn't want my mum in law in any other care home, they go above and beyond in all duties of care to her.

Reply from Kevin Burke, Director of Care Homes and Dementia Services at Haviland House

Thank you so much for your kind review of Haviland House. It's heart-warming to hear that your mother-in-law has received such exceptional care and that her needs are so well understood by our team. Ensuring our residents are comfortable, happy and truly at home is always our priority, so your feedback means a great deal. We're glad you find our staff approachable and supportive, and that you feel well-informed about her care. Communication and building strong family connections are central to our approach. Your words about not wanting her in any other care home touch us deeply. We strive to go above and beyond every day, and it's rewarding to know we've made a positive impact. Thank you for sharing your experience. Please don't hesitate to reach out if there's anything more we can do to support you or your mother-in-law.

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Review from R L (Daughter of Resident) published on 20 January 2025
Submitted via Website • Report

Overall Experience

I had reached the point in looking after mum who has dementia where I could no longer safely care for her at home. I researched Care Homes and had already been to Haviland House Day Centre for afternoon tea. Following a lovely tour Mum initially went to stay for a couple of weeks Respite. This became

permanent and Haviland is now her home.
We wanted the best care possible and we have not been disappointed. They have demonstrated that our trust in their care was not misplaced. All the staff, whatever their role, are always friendly with a smile, thoughtful, courteous and above all caring and patient. They are there for their residents but also for their families. Communications are very good and I have been kept involved throughout the year as things have developed. The whole environment is excellent from her own room, common areas and the many activities that take place. I feel that Mum could not be in better hands or in a better place. I have no reservations in recommending Haviland House.

Reply from Kevin Burke, Director of Care Homes and Dementia Services at Haviland House

Thank you so much for your heartfelt review of Haviland House. We are truly honoured that you chose us to care for your mum, and it's wonderful to hear that your trust in our care has been well placed. It means so much to us to know that you've found our team to be friendly, thoughtful and patient, and that we've been able to support both your mum and your family throughout her time with us. Communication and creating a welcoming, homely environment are key to our approach, so we're delighted to hear that this has been your experience. We're also pleased that your mum enjoys her room, the common areas and the many activities we offer. Knowing she's in a place where she's well cared for and comfortable is exactly what we strive to achieve. Thank you for your recommendation and kind words. If there's ever anything we can do to further support you or your mum, please don't hesitate to reach out.

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Review from Bronnie C (Daughter of Resident) published on 20 January 2025
Submitted via Website • Report

Overall Experience

Our Mum moved to Haviland House in April 2024 and settled in much more quickly than expected. She has been living with Vascular dementia for around 17 years, but is now at a stage where she needs the support of a care home environment.
She spent a year at another care home in Worthing which was a

complete disaster (so stressful and upsetting) and we are so glad to have now found Haviland House. It is a huge relief to know that she is well looked after, by staff who genuinely care for her wellbeing and treat her as the lovely person she is.
She is eating and drinking better, entertained better (thanks to the regular activities available) and always seems cared for, with washed hair, in clean clothes. The environment on Angmering corridor is welcoming and homely, and also always warm and clean.
Special mention to one member of staff in particular who seems to go out of her way to keep an eye on our Mum, answers the phone in her room, and is so friendly and reassuring to us and our kids when we visit. Thank you!

Reply from Kevin Burke, Director of Care Homes and Dementia Services at Haviland House

Thank you so much for your thoughtful review of Haviland House. We're so pleased to hear that your mum has settled in so well and that you feel reassured knowing she is in a caring and supportive environment. It means a lot to us that you've noticed the positive changes in her well-being, from eating and drinking better to enjoying the regular activities we offer. Ensuring our residents feel comfortable, cared for and valued as individuals is always our priority, and your kind words reflect the heart of what we strive to achieve every day. We're especially glad that you find the Angmering corridor to be warm, clean, and homely, and we will pass on your lovely feedback to the team. Thank you for your trust and for sharing your experience. Please don't hesitate to reach out if there's anything more we can do to support you and your family.

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Review from Trudy W (Wife of Resident) published on 25 September 2024
Submitted via Website • Report

Overall Experience

My husband joined Haviland House in September 2023. He had various dementias and aphasia following a stroke. He had a few hospital visits before end-of-life care. He was as happy as he could be at Haviland and the staff were amazing and helped him feel as dignified as was possible. He smiled and found

ways to thank his carers by shaking the hands of the males and kissing the hands of the females. I thank all of the staff who cared for him when I couldn't. He sadly passed on June 11th but chose to raise funds for Guild Care and dementia.

Reply from Kevin Burke, Director of Care Homes and Dementia Services at Haviland House

Thank you so much for taking the time to leave such a heartfelt review of Haviland House. We are deeply sorry for your loss, and our sincerest condolences go out to you and your family. It was an honour to care for your husband during his time with us, and we are truly grateful to hear that he felt dignified and supported by our team. His kind gestures of shaking hands and kissing hands to express his thanks touched our hearts, and we are proud to have been able to help him feel as comfortable as possible. We are also moved by his decision to raise funds for Guild Care and dementia, which speaks volumes about his character and your shared commitment to helping others. Please know that your kind words will be shared with the whole team, and we are here for you if you need any further support. Thank you again for trusting us to care for your husband during such a difficult time.

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Review from K M (Daughter of Resident) published on 4 July 2024
Submitted via Website • Report

Overall Experience

Our Mum has been a resident at Haviland for nearly 5 years. Haviland is a wonderful place, with such caring staff, who treat the residents with such respect and kindness. She has made some lovely friendships with other residents and also the staff.
The home is beautiful, spacious and very clean.

The bedrooms are lovely.
There is always a warm welcome and family atmosphere, a relaxed place for residents and their families to feel at home.
Regular activities and entertainment and a beautiful garden for all the families to use.
Nice to see carers have time to sit with residents to talk about topics, their interests and the old days.
As Mum's care needs have increased and changed over the years, it is reassuring to know that as things have progressed Haviland is the right home for her. Haviland caters for many stages of dementia and provides high levels of care and nursing. We enjoy a good relationship with the Haviland staff, all of who are very friendly, approachable and professional.

Reply from Kevin Burke, Director of Care Homes and Dementia Services at Haviland House

Thank you for your wonderful review of Haviland House. I'll be sure to share your kind words with the entire team. We're delighted to hear that your mum has formed lovely friendships with other residents and our staff. As her care needs have evolved over the years, it's reassuring to know you feel confident that Haviland House is the right place for her, where we cater to all stages of dementia across our five households. Our residents lie at the heart of everything we do, and we take pride in dedicating time each day to activities like reminiscence, engaging with their interests, or simply enjoying a chat over a cup of tea. Our vision is to ensure that all those in need of care living fulfilling safe and secure lives and I am pleased to hear that this is being realised at Haviland House. Please don't hesitate to reach out to me or the team if there's anything more we can do to support your mum. Thank you again for your kind review.

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Review from D M (Friend of Resident) published on 25 June 2024
Submitted via Website • Report

Overall Experience

Having visited many many homes over the last 25 years I can honestly say Havilland is outstanding.
Fabulous atmosphere - welcoming and beautifully clean. Lovely staff and wonderful to see residents truly enjoying their day.
Well done Guildcare - not an easy job to make this level of service look so

effortless!

Reply from Kevin Burke, Director of Care Homes and Dementia Services at Haviland House

Thank you so much for your glowing review of Haviland House. We are so pleased to hear that you find the home outstanding having visited many, many homes over the years, and to hear that you felt that Haviland House has a fabulous welcoming atmosphere with lovely staff and is beautifully clean. Our mission is to ensure that our support and services are accessible, effective, and lovingly delivered and that all people in our care live fulfilling safe, and secure lives. It is wonderful to hear that that you saw our residents truly enjoying their day as the health and well-being of our residents lie at the heart of everything we do. Thank you again for your kind review - I will ensure your positive feedback is passed on to all of the team at Haviland House.

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Review from Lesley B (Daughter of Resident) published on 19 June 2024
Submitted via Website • Report

Overall Experience

My mum stayed in Haviland House for 4 months she was end of life care and she loved every day and everyone, she felt very lucky to be there and I couldn't have wished for a nicer place for her to end her life.
My dad is in Haviland he has vascular dementia and it has taken a while for him to settle

but now he says he is staying in a great hotel.
If you want somewhere for your loved ones to be looked after how you would look after them then Haviland is the place, the rooms are en-suite, spacious and clean, the carers are fantastic as are the clinical staff, nothing is too much trouble, meals are cooked in their kitchen and if you time it right you get homemade cake when you visit, yum!
Daily entertainment is brilliant from singers coming in to arts and crafts. Today they made bird feeders from pine cones.
All the staff work so very hard to give our loved ones the very best care and attention.
I couldn't wish for a better home, for my dad.

Reply from Kevin Burke, Director of Care Homes and Dementia Services at Haviland House

Thank you so much for your kind review relating to the care that the team at Haviland House have provided to your parents. Please accept our sincere condolences on the loss of your mother, we were honoured to have cared for her in her final months and we are so pleased to hear that you felt there was no nicer place for her to be. Our vision is for all people in need of care to live fulfilling, safe and secure lives so we are delighted that your dad has settled and you feel that he is getting the very best care and attention from our clinical teams and carers. Please do not hesitate to contact myself or the team if there is anything else that we can do to support your dad, it is great to hear that you couldn't wish for a better home for him.

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Review from Coral G (Daughter of Resident) published on 11 June 2024
Submitted via Website • Report

Overall Experience

The home is an utter disgrace. I hadn't done a review before now as we were so traumatised by our experience I needed to forget about it. My Mum was frequently soiled when I visited as were other residents. The whole place stinks. Residents were largely ignored unless it was meal times. The management

couldn't care less and there is a huge focus on money. Despite the huge fees, everything is filthy including cups, bedlinen and rooms. You would be right in asking why on earth we kept her there but, we had no choice. Three staff members were great and a couple of others but that was it. My Mum had an incident of unexplained bruising with very clear finger marks on her arms. I would think very carefully before putting a loved one in here. Mum did not leave her room for a year but is now happily walking and being cared for properly in her new home. One of the carers who knew Mum from Havilland saw her in her new home and cried at the difference.

Reply from Kevin Burke, Director of Care Homes and Dementia Services at Haviland House

As Worthing's leading social care charity and provider of high-quality residential care for older people, we take immense pride in our safety and quality track record. Following your concerns regarding your mother's care, we promptly conducted a thorough investigation through our in-house team of care compliance experts. This comprehensive report provided immediate reassurance to the CQC. While we value all feedback, we must address your perception of our environment and the quality of our home. Our facility is consistently reviewed as excellent and superior to others, as evidenced by our numerous positive reviews and the fact that Haviland House is fully occupied. Our vision is for all individuals in need of care to live fulfilling, safe, and secure lives - a vision which is successfully being delivered at Haviland House. We invite anyone to visit and see the exceptional dementia care and support we provide to some of our community's most vulnerable people.

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Review from Jason B (Son of Resident) published on 20 March 2024
Submitted via Website • Report

Overall Experience

I can not express the amount of gratitude to all the staff.
I can not single one person out, the carers have made my mum's respite.
The lady from the office has also been amazing offering advice above her remit nothing ever seems too much trouble which is what we need as social services I feel have

let my mum down so badly.
I can not thank you all enough.

Reply from Avallon Mc Cormack, Home Manager at Haviland House

Many thanks for your kind review. We are delighted that your mums respite has been a positive experience and will ensure that your feedback is passed on to our team.

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Review from David A (Son of Resident) published on 27 November 2023
Submitted via Website • Report

Overall Experience

In the darkness of dementia as a family, we found Haviland House, really can only say thank you from the bottom of our hearts. What a beautiful place unsung heroes work here with love and respect. The help has been overwhelming at times it’s made it far more bearable. I on behalf of my mother and family

thank you so much for finding light in the darkest of places in a dementia journey Haviland House. Thank you!

Reply from Avallon McCormack, Registered Manager at Haviland House

Thank you so much for your heartfelt review, I have read it to some of the team already and they are really touched by it. I am so pleased that you feel that we as a team are here for you and Mum and we are happy that you chose us to support you all through this journey.

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Review from R N (Wife of Resident) published on 9 October 2023
Submitted via Postal Card • Report

Overall Experience

Having been present for quite long periods when visiting my husband. I am full of admiration for the way the staff nurses, assistants, helpers and volunteers are so consistent in the way they carry out their duties. Residents are treated with kindness and respect. Their concerns are addressed promptly

and seriously until the situation is resolved satisfactorily. Their dedication deserves so much more recognition from authorities.

Reply from Avallon McCormack, Home Manager at Haviland House

Thank you for choosing Haviland House. We are delighted that you are pleased with the service provided and that the service is having a positive benefit and impact. Your feedback is invaluable to us and we will ensure that it is shared with the team. Many thanks for taking the time to provide this review.

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Review from Barbara B (Wife of Resident) published on 19 September 2023
Submitted via Website • Report

Overall Experience

My husband enjoys the range of activities offered and loves the friendly staff. The lunch is always a highlight of his day as is the dessert and cake!! He attends twice a week which gives me some much-needed respite.

Reply from Avallon Mc Cormack, Home Manager at Haviland House

Thank you for choosing Haviland House. We are delighted that you are pleased with the service provided and that the service is having a positive benefit and impact. Your feedback is invaluable to us and we will ensure that it is shared with the team. Many thanks for taking the time to provide this review.

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Review from Danny B (Son of Resident) published on 14 September 2023
Submitted via Website • Report

Overall Experience

Dad went into Haviland House in February 2023 aged 94 into Bramber Wing. As it was his first time in a care home we were naturally anxious that he would be looked after properly and that his needs would be met. It soon became apparent to us that we needn't have had any concerns whatsoever, and that

every single carer that we experienced who helped look after Dad did a fantastic job. I was fortunate enough to be able to visit him practically every day and evening (along with my two brothers) and we could always see the care, effort, and fondness into looking after him. I think one of any relative's biggest concerns of a family member going into a care home is trust, and we trusted Haviland House to look after him.
To the management, to the nursing staff, to the carers, thank you!

Reply from Avallon McCormack, Home Manager at Haviland House

Thank you for your kind review of Haviland House. On behalf of Guild Care and the team at Haviland House, we would like to offer our deepest condolences to you and your family. We are so pleased that your dad was happy in our care and that you felt he was well looked after. We pride ourselves on providing expert support and personalised care to our residents and it was a pleasure to care for your dad. I will ensure that your feedback is passed on to the team. Thank you for your kind review, the feedback really is invaluable.

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Review from M B (Daughter of Resident) published on 11 August 2023
Submitted via Website • Report

Overall Experience

I can't thank Haviland enough for the care and patience shown towards my dad as he battled Alzheimer's. He was not an easy resident, but the staff took time to get to know him and engage with his interests so that over time he settled in and became a part of their community. He had some complex needs,

physical and mental, but Haviland managed everything well and I can't fault the care he received. Haviland was always spotlessly clean when we visited, with no 'smells'. Communication with relatives could be better very good at informing us of issues, but sometimes slow to respond to queries. That said, I'd rather staff prioritise good care over responding to emails/calls. Overall I would recommend Haviland to anyone looking for a home for their loved ones.

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Review from Mark B (Son of Resident) published on 1 June 2023
Submitted via Website • Report

Overall Experience

From the initial home-visit appraisal, transport to Havilland House and throughout his time at Havilland House I’ve found the level of care and empathy from all those involved to be excellent! All the carers were wonderful with Dad, very caring, patient and helpful to his needs during his last few weeks

with us. The overall feel of the home is relaxed yet very professionally run with all staff engaged and welcoming so thank you to all those that helped our family!

Reply from Avallon McCormack, Home Manager at Haviland House

Thank you for choosing Haviland House. We are delighted that you are pleased with the service provided and that the service is having a positive benefit and impact. Your feedback is invaluable to us and we will ensure that it is shared with the team. Many thanks for taking the time to provide this review.

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Review from Lilian H (Wife of Resident) published on 4 May 2023
Submitted via Postal Card • Report

Overall Experience

A huge improvement in staffing levels since the year-end into January 2023.
I have rated staff 'excellent' in all areas. Their job is a difficult one, often open to abuse from some residents, physically or verbally.
The home's ambiance is more like a hotel than care home. Excellent food.

Reply from Avallon McCormack, Home Manager at Haviland House

Thank you for choosing Haviland House. We are delighted that you are pleased with the service provided and that the service is having a positive benefit and impact. Your feedback is invaluable to us and we will ensure that it is shared with the team. Many thanks for taking the time to provide this review.

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Review from India G (Daughter of Resident) published on 4 May 2023
Submitted via Website • Report

Overall Experience

Our Dad has been in Haviland House for the past months and we are very happy with the care he has received. He seems to be engaged and well-settled. The staff are extremely kind and work hard to provide entertainment and give the residents an enjoyable experience.

Reply from Avallon McCormack, Home Manager at Haviland House

Thank you for choosing Haviland House. We are delighted that you are pleased with the service provided and that the service is having a positive benefit and impact. Your feedback is invaluable to us and we will ensure that it is shared with the team. Many thanks for taking the time to provide this review.

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Review from G J (Daughter of Resident) published on 4 May 2023
Submitted via Postal Card • Report

Overall Experience

My mum has been at Haviland House for 2 years. She is and has been well cared for 24 hours a day since her arrival. The nursing staff are excellent with helping her to eat and drink regularly and her general health has improved with excellent care she has received with pain management and dietary needs

catered for. When we visit we feel we are welcomed by staff members from reception to management and nursing staff.
The activities throughout the year are well organised from garden parties, Christmas pantos and birthdays, which we have attended, both us and Mum have enjoyed, making Mum and us feel we are all part of the Haviland family.

Reply from Avallon McCormack, Home Manager at Haviland House

Thank you for choosing Haviland House. We are delighted that you are pleased with the service provided and that the service is having a positive benefit and impact. Your feedback is invaluable to us and we will ensure that it is shared with the team. Many thanks for taking the time to provide this review.

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Review from Brian C (Husband of Resident) published on 27 March 2023
Submitted via Website • Report

Overall Experience

My wife has been at Haviland House for a year now, and within the year we have got to know all the staff and lots of the residents and today still. We feel like part of the family. The is lots of entertainment that goes on within the home. Not all of which my wife can participate in but still enjoyable.

I feel I have confidence in the staff that look after my wife when I am not around. The house hold that my wife lives on, has been adapted to provide everything she needs. Now that we are able to again, it has made myself and my wife closer again and now that staff and relatives no longer have to wear masks it is a much more welcoming environment and help the bond not only between her and staff but also myself and staff.

Reply from Avallon McCormack, Home Manager at Haviland House

Thank you for choosing Haviland House. We are delighted that your wife feels at home and that the service is having a positive benefit and impact. Your feedback is invaluable to us and we will ensure that it is shared with the team. Many thanks for taking the time to provide this review.

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