Haviland House

20a Robin Road, Goring-by-Sea, Worthing BN12 6FE
Submit a Review
9.6 60 Reviews
  • Haviland House, Worthing
Located just a few miles from Worthing, at Goring-by-Sea, Haviland House offers dedicated residential and nursing care in a purpose-built environment for people living with dementia. The care home’s design consists of five households suited to a particular stage of dementia, each with thirteen to fifteen spacious en-suite bedrooms.

Its charitable status enables the team to dedicate more time to care, while not being answerable to shareholders' investment in facilities. With a market-leading number of care staff, everyone benefits from more quality one-to-one time. The established team of highly trained carers and 24/7 nursing teams are committed to delivering high quality, person-centred care, with compassion, skill, and expertise.

The services are fully inclusive and adapt to provide the right level of care for residents, wherever they are on their journey.

The beautiful interior enhances the space throughout, offering residents a homely feel. It incorporates a dining room, lounge, spacious themed areas, and bathing facilities within each household. An indoor garden themed lounge, perfect for activities, and a summer house in the garden provide great sensory stimulation.

To further enrich the experience, the home offers delicious and nutritious food provided by specialist caterers. A wide range of well-being activities support residents in living well, enjoying life, and loving every day.

Show Haviland House on the Map

Care Provided by Haviland House

  • Type of Service
    • Nursing Home
  • Voluntary / Not for Profit Owned
  • For a maximum of 67 Service Users
  • Primary Care Categories
  • Dementia
  • Mental Health Condition
  • Older Person Care
  • Physical Disability
  • Care Offered
  • Alzheimer's
  • Neuropathic
  • Speech Impairment
  • Other Care Provided
  • Day Care
  • Palliative Care

Good to Know

  • Person in charge
  • Avallon McCormack (Manager)
  • Admission Criteria
    • Ages 60+
  • Room Information
    • Single Rooms (67)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Last Refurbishment: 2015

Facilities

  • Bar/Café
  • Gardens
  • Lift
  • Minibus or other transport
  • Phone Point in own room
  • Residents Internet Access
  • Residents Kitchenette
  • Smoking not permitted
  • Television point in own room
  • Wheelchair Access
  • Parking

  • Own Car Park


Haviland House Reviews (60)

Total of 60, showing 21-40
9.6

Haviland House has a Review Score of 9.6 (9.629) out of 10, based on 22 reviews in the last 2 years. Over all time Haviland House has 60 reviews.

Overall Experience

  • 44
  • 11
  • 2
  • 0
  • 3

Date Published

60
5
9
22
38

Review from Raymond P (Husband of Resident) published on 23 March 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My wife has been looked after by Haviland House for the past three and a half years. I have to say I could not have hoped for better. The staff have been remarkable in dealing with someone who can be quite difficult at times. Always the most professional and pleasant approach, no matter what.

Reply from Avallon McCormack, Home Manager at Haviland House

Thank you for choosing Haviland House. We are delighted that the service is having a positive benefit and impact. Your feedback is invaluable to us and we will ensure that it is shared with the team. Many thanks for taking the time to provide this review.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Jenn M (Daughter of Resident) published on 23 March 2023
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

Haviland House provides for those who live there like my mum with an extra family. The staff are warm and caring and they treat residents with love and kindness. Moments are made that are fun and in that moment she seems really happy.
Staff go the extra mile and really care about those they look after.

Reply from Avallon McCormack, Home Manager at Haviland House

Thank you for choosing Haviland House. We are delighted that your mum feels at home and that the service is having a positive benefit and impact. Your feedback is invaluable to us and we will ensure that it is shared with the team. Many thanks for taking the time to provide this review.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Sue S (Daughter of Resident) published on 6 January 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We are so blessed to have found this home. The staff are amazing and Mum is so happy and well cared for there.
Mum is able to have her hair and nails done, enjoy the outings she has and she loves the garden. Lots of entertainment for her, singing and dancing, she looks 20 years younger since she has
been there. She is safe and well looked after and we receive regular updates and photos by email as we live overseas.
Merry Christmas and thanks to you all.

Reply from Sharon Mc Namara, Commissioning Manager at Haviland House

Thank you for your review. We are very pleased that the service is having a positive benefit and impact. Your feedback is invaluable to us and we will ensure that it is shared with the team. Thank you again for taking the time to provide this review.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Jean C (Sister of Resident) published on 13 December 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The staff are wonderful, kind and considerate. Very well looked after. Activities are good very sociable and residents are all involved. Appropriate music seems to be enjoyed.

Reply from Sharon McNamara, Commissioning Manager at Haviland House

Thank you for your review. We are very pleased that the service is having a positive benefit and impact. Your feedback is invaluable to us and we will ensure that it is shared with the team. Thank you again for taking the time to provide this review.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from D M (Husband of Resident) published on 30 November 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The outstanding feature of Haviland House is the dedication, skill and personal warmth of all the staff, most notably the carers but also the administrative staff and management. Nothing is too much trouble for them. The building is light and spacious and imaginatively furnished and decorated, with
an attractive garden, and the general atmosphere is friendly and welcoming. It is a great comfort to know that my wife is affectionately cared for and her personal requirements efficiently managed.

Reply from Sharon Mc Namara, Commissioning Manager at Haviland House

Thank you for your review. We are very pleased that the service is having a positive benefit and impact. Your feedback is invaluable to us and we will ensure that it is shared with the team. Thank you again for taking the time to provide this review.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Rita M (Daughter of Resident) published on 29 November 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Haviland House staff are caring and kind, and nothing was too much trouble. I am so sad my father didn't settle and hope that sometime in the future, he changes his mind. I would not think twice about him returning.

Reply from Sharon Mc Namara, Commissioning Manager at Haviland House

Many thanks for your review and feedback. Thank you for choosing Haviland House. We look forward to helping again if the need arises.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from R M (Next of Kin) published on 8 November 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I can't thank the staff enough for their invaluable advice and service enough. From my initial point of contact with them through to someone coming to visit my father at his home on the same day I can't thank you enough. You are truly amazing and I can't thank you enough.

Reply from Sharon Mc Namara, Commissioning Manager at Haviland House

Many thanks for your review. We are very glad that we were able to make a difference. Your feedback is invaluable to us and I will ensure that it is fed back to the team.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Fiona M (Daughter of Resident) published on 28 October 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We were arranging for my mother to transfer to Haviland House in support of her needs when she unexpectedly suffered a catastrophic medical decline. In spite of this, staff expedited her admission to the home and gave her loving and generous end of life care, easing her passing and providing me with
much needed and valued emotional support. I cannot speak highly enough of the care which she received in her final days. I am only sad that she did not get a chance to make greater use of the wonderful opportunities which Haviland offers to residents but will ever be grateful to everyone there for the way in which she was looked after during her respite stay.

Reply from Sharon Mc Namara, Commissioning Manager at Haviland House

Thank you for your review. It was a privilege to have been able to help. Your feedback is invaluable to us and we will ensure that it is communicated to the team. Thanks again for taking the time to share your experience.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from N T (Daughter of Resident) published on 26 October 2022
Submitted via Website • Report

Overall Experience  Overall Experience 1.0 out of 5

Such a terrible experience - my mum spent 5 weeks at Haviland and she deteriorated massively - we could not regret the decision to send her there more. The management behaved appallingly and since leaving we have realised how many mistakes were made from day 1. Their apologies since cannot undo the
damage done and I cannot urge potential residents' relatives to keep their loved ones away from this home enough.

Reply from Haviland House Management team, Haviland House Management team at Haviland House

We are sorry that your experience at Haviland House was not as positive as we would have hoped. We take the well-being of our residents, their families and our staff extremely seriously.

Unfortunately, there are times when a person's circumstances change, and they can no longer be safely cared for in a particular setting. In this instance, we identified that your mum required treatment in an acute hospital setting, as her needs could not be met at the home. This is extremely rare, but the decision was taken in the best interests of your mum, other residents and staff.

A full and comprehensive internal and independent review has been conducted and the outcomes of these have been provided to you separately.

Again, we are sorry that the experience didn't meet your expectations. We hope that your mum's situation is improving, and we wish you well for the future.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Y D (Wife of Resident) published on 11 October 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Overall Haviland House staff either management, care staff or office staff always have a caring, friendly attitude. I compliment your training in this regard.
Sometimes when agency staff are in the unit they often look unsure about what to do and I wonder about the training they come from the agency
or college? There is one particular person from an agency and the attitude is excellent and I wonder why Haviland House haven't encouraged them to join them (maybe they have) I am very satisfied with what I see in most places and I realise care staff are a valued asset in at all times.

Reply from Sharon McNamanra, Commissioning Manager at Haviland House

Thank you for your review. We are very pleased that you have seen a positive benefit and impact. Your feedback is invaluable to us and we will ensure that it is shared with the team. We have implemented a number of processes to support agency staff and are making good progress in terms of recruiting to our vacancies. Thank you again for taking the time to provide this review.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Maureen W (Wife of Resident) published on 27 September 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I was so worried about leaving my husband for the first time but the staff made him feel so welcome and really put my mind at ease. They could not do enough for us to make sure he was settled and happy. I would definitely recommend and use Haviland House again in the future.

Reply from Sharon McNamara, Commissioning Manager at Haviland House

Thank you for your review. We are very pleased that you have seen a positive benefit and impact. Your feedback is invaluable to us and we will ensure that it is shared with the team. Thank you again for taking the time to provide this review.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Georgia H (Granddaughter of Resident) published on 7 September 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Haviland house is a friendly and loving environment for my grandpa to live in. The staff are lovely and always happy to help! They have supported my family through a difficult time and I couldn't thank them enough!

Reply from Sharon McNamara, Commissioning Manager at Haviland House

Thank you for your review. We are very pleased that you have seen a positive benefit and impact. Your feedback is invaluable to us and we will ensure that it is shared with the team. Thank you again for taking the time to provide this review.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from B B (Husband of Resident) published on 2 September 2022
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

My wife was transferred from another home because they were not equipped to cope with her dementia. So I am pleased with the way my wife is looked after at Haviland House. She is clean and tidy, and well dressed.

Reply from Sharon McNamara, Commissioning Manager at Haviland House

Thank you for your review. We are very pleased that your wife and your family are seeing a positive benefit and impact. Your feedback is invaluable to us and we will ensure that it is shared with the team. Thank you again for taking the time to provide this review.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Christine C (Daughter of Resident) published on 2 September 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum loves all the activities which take place every day. I have a copy of the activities schedule and wondered if they would take place but they really do. I am sent photos of my mum taking part, she is always smiling and happy. Mum also loves having her hair, nails and feet pampered and it is a
real comfort for me to know she is visited every week by the affiliated GP. The staff are always caring and welcoming. I receive regular updates on how my mum is and all staff take the time to talk with me when I visit. My mum has made so many new friends who she introduces me to. Thank you Haviland for making what could have been a difficult transition for my mum and our family so much better.

Reply from Sharon Mc Namara, Commissioning Manager at Haviland House

Thank you for your review. We are very pleased that your mum and your family are seeing a positive benefit and impact. Your feedback is invaluable to us and we will ensure that it is shared with the team. Thank you again for taking the time to provide this review.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Dawn R (Daughter of Resident) published on 22 March 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum has been at Havilland House for some time and I wanted to submit a new review to say a big thank you for the love and care shown to my mum by her amazing and lovely carers who go above and beyond to care for my mum and to make Haviland her home, she absolutely loves them. The housekeepers also
take time to sit and chat and engage with mum. How lovely they have been there for myself and my mum throughout this awful period and I could not have got through without them they are amazing. The new management team are also doing an excellent job cannot recommend Haviland enough and they should not change anything.

Reply from Melody Akena, Care Home Manager at Haviland House

Hi there. Thanks so much for taking the time to write this review. It’s a pleasure having your mum stay with us our staff are very fond of her. We want everyone who lives and works at our homes (and their relatives) to feel like family, and that’s why every one of our staff takes the time to get to know our residents – not just the carers. Your words truly mean a lot to us and I will make sure to share them with the whole team.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Caroline T (Friend of Resident) published on 18 January 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My friend has been with the group for five years now, most of that time in Haviland House as her condition has worsened. I am overwhelmingly grateful to them for the care they have taken with her, particularly during lockdown when it has been so difficult to visit. They seem genuinely to care about
her as an individual – everything they do goes way beyond 'just doing the job'.

Reply from Melody Akena, Care Home Manager at Haviland House

Hi Caroline, thanks for this lovely review. We’re so happy to hear that you know how much we care for your friend, as caring is at the heart of everything we do! We look after our residents through every stage of their dementia journey, and will always adjust our care as conditions and needs change. Thanks again, and we’ll make sure to share your kind words amongst our staff.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from J L (Daughter of Resident) published on 18 January 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother has been a family member at Haviland House for several years and is well cared for and settled in the home. I think her general health improved with the care she has received, with pain management and dietary needs catered for. The last two years have been very challenging with the pandemic
but relatives have been kept informed during the lockdowns and facilities set up for face to face meetings when possible or video calls when necessary. Activities have continued to take place where possible and I have been sent regular photographs and updates of my mother enjoying taking part which is greatly appreciated in these unprecedented times. I would recommend Haviland House as an excellent care facility for dementia patients, where residents are treated as family members with dignity and respect.

Reply from Melody Akena, Care Home Manager at Haviland House

Hi Janet, thank you for this lovely review. The last couple of years have certainly created some new challenges for us, but we’re so happy that you still feel connected to your mother. Maintaining these connections is so important! We want everyone at Haviland House to feel like part of our family - not just our residents, but their relatives too! Thanks again for taking the time to write this.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from C O (Daughter of Resident) published on 7 January 2022
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

My mother has been at Haviland House for nearly 3 years now. The care is second to none. The staff are all very caring and friendly and seem to really know my mum. Her dementia has developed over time, and she has moved households to be with others at a similar stage to her (which is a very effective
system in my view). At each stage, the staff take time to get to know her. During Covid lock-downs when I was not able to visit, I remained confident that my mum was loved and cared for - which was very special. I am now an essential caregiver, which means I can visit my mum in her bedroom. The staff are super friendly and welcoming, often bringing in cups of tea.
I looked at a lot of homes when looking for residential care. From the get-go, Haviland House had a different atmosphere, and it was the first one that I felt would be okay - and I haven't been proved wrong.

Reply from Melody Akena, Care Home Manager at Haviland House

Thank you for taking the time to write these kind words. We understand how difficult the limitations to visits have been, and thank you for putting your trust in our staff, even when you couldn’t be there yourself. We strive to create a warm and welcoming atmosphere at Haviland House, and it’s good to hear that you feel this way too!


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Sally K (Daughter of Resident) published on 7 January 2022
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

Mum has been at Haviland House for 3-years. She is very settled there now and has a great team of mainly regular carers who are very kind to her. They always make me feel welcome and I have confidence that despite the severity of Mum’s dementia they genuinely care about her and look after her well.
Things have really improved over the last year under a new management team. She has a lovely room which is always clean and she is well fed and looked after. The only negative of Haviland is the extremely high cost.

Reply from Melody Akena, Care Home Manager at Haviland House

Hi Sally, thank you so much for your kind words. At Haviland House, it is our mission to support our residents throughout every stage of their dementia journey, and we will continue to have your mum’s comfort and wellbeing as our highest priority. I really appreciated your feedback regarding our fees, and I hope that you found our chat useful and are still happy with the high quality of care that we provide.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Tony W (Son of Resident) published on 7 January 2022
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

The key nursing care provided by staff at Haviland has always been excellent, and I have no hesitation in recommending this element to friends/family if asked. However, the current Covid pandemic has revealed a weakness in regards to general communications with relatives during various lockdowns over
the last 18-months. Most care homes across the country were geared up to have 'face to face' contact with relatives, which is the ideal situation, and Haviland, I feel struggled with making the switch to emails/video calls/phone calls when the pandemic took hold and could have been supported better by the internal IT team. Even now, the communications with relatives are still patchy. Basically, any changes to visiting arrangements/temporary lockdowns/diarrhoea and vomiting outbreaks/change to policy etc tend to 'leak out'. Relatives really need to have access to all the latest information and at the same time, please.

Reply from Melody Akena, Care Home Manager at Haviland House

Hi Tony, thank you for your feedback. Communication is a key priority to us as a home, and we make sure to include all our friends and families in every key communication that we send out. Our Registered Manager will follow up on your specific situation with you directly. Thanks once again for taking the time to provide your feedback.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Current Review Score: 9.6 (9.629)

Overview of Review Score

The Review Score of 9.6 (9.629) out of 10 for Haviland House is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.6 out of 5 from 22 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 21 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.629 for Haviland House is calculated as follows: ( (202 Excellents x 5) + (37 Goods x 4) + (5 Satisfactorys x 3) + (12 Very Poors x 1) ) ÷ 256 Ratings = 4.629

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Haviland House is based on 21 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 67 registered maximum number of service users is 13.4, which has been reached with 21 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 13 Jan 2022

Overall
Requires improvement

  • Caring

    Good

  • Effective

    Requires improvement

  • Responsive

    Good

  • Safe

    Requires improvement

  • Well-led

    Requires improvement

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (2)

Loading

Loading

Loading

Loading

Loading

Loading

Loading events

Meet the Team (4)

Avallon

Avallon McCormack

Job Title: Care Home Manager

Joined: 2022

I joined Haviland House as Care Home Manager on November 22. I started my career in Health and Social care in 2012 as an administrator at a nursing home in Brighton. I quickly progressed to Deputy Manager and then to Care Home Manager before moving on to be Registered Manager at an 80-bed Residential and Dementia Home.


I cannot envisage another career with more varied days, challenges and rewards than this role brings and the chance to make a positive change in people’s lives is a real motivator. I really enjoy being a manager with the ability to influence positive change, support a team and drive the highest standards of person-centred care.


The whole team at Haviland House show passion and dedication to providing a high level of care for people living with Dementia. We ensure our residents are fulfilled, engaged, well cared for and happy. Getting to know the people we care for, seeing them happy and empowering them to live their lives is one of the greatest rewards.


Kirsty

Kirsty Baron

Job Title: Wellbeing and Activities Coordinator

My journey at Haviland House began in 2022 when I joined as a Dementia Support Worker. In August 2023, I had the privilege of taking on the role of Wellbeing and Activities Coordinator, which has been incredibly rewarding.


My primary responsibility as the Wellbeing and Activities Coordinator is to deliver a diverse range of activities aimed at stimulating the mental and physical well-being of our residents. One of the most important aspects of my role is ensuring that these activities are accessible and enjoyable for individuals at all stages of dementia and with varying abilities.


I genuinely love what I do. Being a part of our residents' daily well-being and creating a fun, positive atmosphere to care for them is at the heart of my role. It's incredibly fulfilling to contribute to their lives and make a meaningful impact on their overall quality of life.


My dedication to the residents at Haviland House drives me, and I am deeply committed to providing the best possible care and support to enhance their well-being.


Tammy

Tammy Strudwick

Job Title: Deputy Manager - Resources

Joined: 2018

I have worked at Haviland House for 5 years. I started as a night carer and worked my way up to my current role as Deputy Manager - Resources. I manage resourcing and recruitment to ensure that we have a safe staff-to-resident ratio at all times. I am the 'go-to' person for any questions about our home due to my long tenure at Haviland House. I love meeting new residents and talking to residents' families. Haviland House is like one big family for me.


Janet

Janet Troullos

Job Title: Haviland House and Bradbury Centre Administrator

Joined: 2023

I am responsible for ensuring our residents' personal records are up to date. I also assist with rotas and invoicing. Haviland House has a wonderful family atmosphere, and I love being part of the team.