Haviland House

20a Robin Road, Goring-by-Sea, Worthing BN12 6FE
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9.7 62 Reviews
  • Haviland House, Worthing
Located just a few miles from Worthing, at Goring-by-Sea, Haviland House offers dedicated residential and nursing care in a purpose-built environment for people living with dementia. The care home’s design consists of five households suited to a particular stage of dementia, each with thirteen to fifteen spacious en-suite bedrooms.

Its charitable status enables the team to dedicate more time to care, while not being answerable to shareholders' investment in facilities. With a market-leading number of care staff, everyone benefits from more quality one-to-one time. The established team of highly trained carers and 24/7 nursing teams are committed to delivering high quality, person-centred care, with compassion, skill, and expertise.

The services are fully inclusive and adapt to provide the right level of care for residents, wherever they are on their journey.

The beautiful interior enhances the space throughout, offering residents a homely feel. It incorporates a dining room, lounge, spacious themed areas, and bathing facilities within each household. An indoor garden themed lounge, perfect for activities, and a summer house in the garden provide great sensory stimulation.

To further enrich the experience, the home offers delicious and nutritious food provided by specialist caterers. A wide range of well-being activities support residents in living well, enjoying life, and loving every day.

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Care Provided by Haviland House

  • Type of Service
    • Nursing Home
  • Voluntary / Not for Profit Owned
  • For a maximum of 67 Service Users
  • Primary Care Categories
  • Dementia
  • Mental Health Condition
  • Older Person Care
  • Physical Disability
  • Care Offered
  • Alzheimer's
  • Neuropathic
  • Speech Impairment
  • Other Care Provided
  • Day Care
  • Palliative Care

Good to Know

  • Person in charge
  • Avallon McCormack (Manager)
  • Admission Criteria
    • Ages 60+
  • Room Information
    • Single Rooms (67)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Last Refurbishment: 2015

Facilities

  • Bar/Café
  • Gardens
  • Lift
  • Minibus or other transport
  • Phone Point in own room
  • Residents Internet Access
  • Residents Kitchenette
  • Smoking not permitted
  • Television point in own room
  • Wheelchair Access
  • Parking

  • Own Car Park


Haviland House Reviews (62)

Total of 62, showing 61-62
9.7

Haviland House has a Review Score of 9.7 (9.669) out of 10, based on 21 reviews in the last 2 years. Over all time Haviland House has 62 reviews.

Overall Experience

  • 46
  • 11
  • 2
  • 0
  • 3

Date Published

62
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41

Review from David G (Son of Resident) published on 10 August 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

A purpose built home incorporating all the latest ideas in caring for dementia patients. Home separated into several small units (suites) each with own staff/nurse station, dining room, lounges and bathrooms. Well staffed with lovely caring and helpful staff. Ethos of the home is clear that residents
are 'guests' just like in a hotel. Visitors are always welcomed with tea or coffee.


A lovely, lovely place.


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Review from Margaret P (Daughter of Resident) published on 16 June 2016
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Our dad was placed with Haviland House at its opening. As a family we had struggled with dad's condition over several years with the months before he went to live at Haviland House. Having our dad in this wonderful environment lifted the entire stress of caring from us as we had reached a point where
we could cope no further.
To anyone thinking of entrusting Haviland House to the care of their relative or friend please do not hesitate. Dad received the very best of care in this amazing environment. He spent the last 15 months of his life being cared for by staff who were dedicated and skilled.
If there were any queries to raise they were dealt with immediately.
When dad passed away we felt not only his loss, but the loss of an the extended care we had received as a family at Haviland House. Our heartfelt thanks to everyone who made dad's final days pleasant.

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Current Review Score: 9.7 (9.669)

Overview of Review Score

The Review Score of 9.7 (9.669) out of 10 for Haviland House is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.7 out of 5 from 21 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 20 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.669 for Haviland House is calculated as follows: ( (202 Excellents x 5) + (29 Goods x 4) + (2 Satisfactorys x 3) + (12 Very Poors x 1) ) ÷ 245 Ratings = 4.669

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Haviland House is based on 20 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 67 registered maximum number of service users is 13.4, which has been reached with 20 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 13 Jan 2022

Overall
Requires improvement

  • Caring

    Good

  • Effective

    Requires improvement

  • Responsive

    Good

  • Safe

    Requires improvement

  • Well-led

    Requires improvement

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (2)

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Meet the Team (4)

Avallon

Avallon McCormack

Job Title: Care Home Manager

Joined: 2022

I joined Haviland House as Care Home Manager on November 22. I started my career in Health and Social care in 2012 as an administrator at a nursing home in Brighton. I quickly progressed to Deputy Manager and then to Care Home Manager before moving on to be Registered Manager at an 80-bed Residential and Dementia Home.


I cannot envisage another career with more varied days, challenges and rewards than this role brings and the chance to make a positive change in people’s lives is a real motivator. I really enjoy being a manager with the ability to influence positive change, support a team and drive the highest standards of person-centred care.


The whole team at Haviland House show passion and dedication to providing a high level of care for people living with Dementia. We ensure our residents are fulfilled, engaged, well cared for and happy. Getting to know the people we care for, seeing them happy and empowering them to live their lives is one of the greatest rewards.


Kirsty

Kirsty Baron

Job Title: Wellbeing and Activities Coordinator

My journey at Haviland House began in 2022 when I joined as a Dementia Support Worker. In August 2023, I had the privilege of taking on the role of Wellbeing and Activities Coordinator, which has been incredibly rewarding.


My primary responsibility as the Wellbeing and Activities Coordinator is to deliver a diverse range of activities aimed at stimulating the mental and physical well-being of our residents. One of the most important aspects of my role is ensuring that these activities are accessible and enjoyable for individuals at all stages of dementia and with varying abilities.


I genuinely love what I do. Being a part of our residents' daily well-being and creating a fun, positive atmosphere to care for them is at the heart of my role. It's incredibly fulfilling to contribute to their lives and make a meaningful impact on their overall quality of life.


My dedication to the residents at Haviland House drives me, and I am deeply committed to providing the best possible care and support to enhance their well-being.


Tammy

Tammy Strudwick

Job Title: Deputy Manager - Resources

Joined: 2018

I have worked at Haviland House for 5 years. I started as a night carer and worked my way up to my current role as Deputy Manager - Resources. I manage resourcing and recruitment to ensure that we have a safe staff-to-resident ratio at all times. I am the 'go-to' person for any questions about our home due to my long tenure at Haviland House. I love meeting new residents and talking to residents' families. Haviland House is like one big family for me.


Janet

Janet Troullos

Job Title: Haviland House and Bradbury Centre Administrator

Joined: 2023

I am responsible for ensuring our residents' personal records are up to date. I also assist with rotas and invoicing. Haviland House has a wonderful family atmosphere, and I love being part of the team.