Hawkhurst House

Cranbrook Road, Hawkhurst, Cranbrook TN18 5EF
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9.5 26 Reviews
  • Hawkhurst House, Cranbrook
Hawkhurst House is a lovely home situated just outside Hawkhurst village on Cranbrook Road and delivers personalised nursing, care and support to older people, including those living with a dementia.

Residents live in Care Suites which they are encouraged to personalise so they feel 'at home'. Residents also have access to the shared areas such as the communal lounges, kitchenettes, dining areas, café and garden.

Each floor has a dedicated nurse who leads a team of Care Companions. The Care Companions work in pairs and are allocated to support the day to day needs of a group of residents. This approach means the Care Companions and their residents form close relationships enabling the Care Companions to deliver truly personalised care and support.

The ethos of the home is to support residents to feel physically and emotionally safe as well as being able to choose how they spend their day. Hawkhurst House wants relatives and friends to feel welcome and can visit just as you would if you your loved ones were still living in their own homes.

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Care Provided by Hawkhurst House

  • Primary Care Categories
  • Dementia
  • No Medical Intervention
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Younger Adults
  • Care Types Provided
  • Dementia Nursing Care
  • Dementia Residential Care
  • Nursing Care
  • Residential Care
  • For a maximum of 54 Service Users
  • Privately Owned
  • Care Offered
  • Alzheimer's
  • Bariatric Care/Obesity
  • Epilepsy
  • Parkinson's Disease
  • Stroke
  • Other Care Provided
  • End of Life Care
  • Own GP if required
  • Palliative Care
  • Separate Specialist Dementia Care Unit

Good to Know

  • Person in charge
  • Chris Walton-Turner (Manager)
  • Admission Criteria
    • Ages 18+
  • Room Information
    • Single Rooms (54)
    • Couples/Companion Rooms (0)
    • Single Rooms with ensuite Wet Room (54)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Year Purpose Built: 2018
    • Last Refurbishment: 2018
    • Number of floors: 2

Funding & Fees Guide for Hawkhurst House

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care £1,995 – £1,995
    • Self-Funded Residential Dementia Care £1,995 – £1,995
    • Self-Funded Nursing Care £1,995 – £1,995
    • Self-Funded Nursing Dementia Care £1,995 – £1,995
    • RESPITE Self-Funded Residential Care £1,995 – £1,995
    • RESPITE Self-Funded Residential Dementia Care £1,995 – £1,995
    • RESPITE Self-Funded Nursing Care £1,995 – £1,995
    • RESPITE Self-Funded Nursing Dementia Care £1,995 – £1,995

  • Hawkhurst House has a 'flat rate' irrespective of degree of dependency. There are some exceptions which will be explained as part of the enquiry process.
  • (these prices are only a guideline, please contact Hawkhurst House to find out the exact price for your requirements)

Facilities

  • Bar/Café
  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Internet Access
  • Residents Kitchenette
  • Television point in own room
  • Wheelchair Access
  • Visiting

  • Visitors are welcome at any time. All the home ask is that visitors sign in using the tablet just inside the main doors in Reception.


  • Parking

  • There is ample parking for visitors.


Hawkhurst House Reviews (26)

Total of 26, showing 1-20
9.5

Hawkhurst House has a Review Score of 9.5 (9.514) out of 10, based on 12 reviews in the last 2 years. Over all time Hawkhurst House has 26 reviews.

Overall Experience

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Review from Su H (Daughter of Resident) published on 10 December 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother was in Hawkhurst House for over 4 years. She was treated with care, dignity and respect at all times throughout her decline. Every single member of staff was warm and welcoming - from cleaners, cooks, care staff, nurses and management. Each would take the time to talk to mum when passing her
room.
The care staff are arranged in cohorts, so mum knew them all very well. They were like family to her in her later years. This is a huge improvement on care homes that have ever-changing carers on rotas.


I was kept up-to-date on mum's care and progress at all times, and management were always available for a quick chat if I had questions. The management is very hands-on, not tucked away in a distant office. The activities team do their utmost to engage residents, and there is always something interesting going on. Visiting was always a pleasure in a lovely environment, and the in-house coffee and cakes were a lovely treat when mum was no longer able to travel in a car with us.


Reply from Chris Walton-Turner, Manager at Hawkhurst House

Thank you for taking the time to write this lovely review and please accept my apologies for my late response. We all had a soft spot for your mother and admired her for doing all she could to hold on to her independence. She certainly kept us on our toes as we tried to come up with ways of keeping her safe but ensuring she could still do the things important to her.


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Review from R W (Son of Resident) published on 13 November 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

On the whole, a very good standard of care.

Reply from Chris Walton-Turner, Manager at Hawkhurst House

Thank you for your extremely kind feedback about the standard of care Hawkhurst House provided to your father.


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Review from Nic H (Son-in-law of Resident) published on 23 October 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

A caring place that provides consistently good quality attention to my declining mother-in-law.

Reply from Chris Walton-Turner, Manager at Hawkhurst House

Thank you so much for your kind feedback. We were privileged to know your mother-in-law who was such a valued member of our Hawkhurst House community.


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Review from Vicky P (Daughter of Resident) published on 22 October 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Both my parents came to Hawkhurst House requiring different needs. Each has received personalised care to a high standard. The staff are kind, courteous and very willing to discuss any issues. It is always a pleasure to visit, despite the declining health of my mother. Communication is good with managerial
staff as well as with the cleaners, cooks, night staff.

Reply from Chris Walton-Turner, Manager at Hawkhurst House

Thank you for such lovely feedback. It has been an absolute honour to look after both of your parents and we can only thank you for entrusting them to our care. We are glad we were able to provide you with a 'put you up bed' to enable you to be with your mother during her final days.


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Review from Toby B (Nephew of Resident) published on 17 October 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My uncle and aunt have been at Hawkhurst House for around 2 1/2 years and during their time there they have been well cared for by all the staff.
My wife and family, etc have all been made to feel very welcome. We have been made most welcome at barbecues and other events which has created a lovely
atmosphere in the home.
I wish to thank all those dedicated carers for their super care to all who step through the door.

Reply from Chris Walton-Turner, Manager at Hawkhurst House

Thank you for the wonderful feedback about the care given to your uncle and aunt and we are glad you have been made to feel so welcome as a family.


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Review from Ali B (Friend of Resident) published on 17 October 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I have visited Hawkhurst House on many occasions in recent years to visit my sister's parents-in-law and on every occasion, I have been so impressed by this wonderful care home.
The staff are so friendly and couldn't be more caring and kind - they are amazing and build up such lovely relationships
with the people they care for.
Hawkhurst House is impeccably clean. It is bright and welcoming with spacious bedrooms and communal areas - as well as the beautiful terrace and gardens and residents can join in activities with others or find a quiet corner to enjoy a book in peace. When visiting my friend, I joined in a group chair exercise class and was most impressed with it and also what fun it was!
I have had experience of other care homes and Hawkhurst House far exceeds these in every way - offering such a high quality of care in a wonderful environment. I would like to say thank you to all the staff (and also to my sister's dear parents-in-law) for making my visits so uplifting.

Reply from Chris Walton-Turner, Manager at Hawkhurst House

Thank you for such wonderful feedback. We feel our care companion approach helps to build those relationships you have commented on in your review. Credit needs to go to our very active residents' gardening club for the beautiful terrace and gardens. We are pleased to hear you enjoyed the armchair exercise session - very much a favourite with many of our residents - and that you found your visits so uplifting.


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Review from Ed B (Son of Resident) published on 16 October 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I am exceedingly grateful to all the staff for looking after my mother with wonderful care and expertise. Her smile when arriving back from a visit to the hospital was indicative of her relief at being 'home' among the staff she adores.
Absolutely top marks and a huge thank you.

Reply from Chris Walton-Turner, Manager at Hawkhurst House

Thank you for the very kind feedback about Hawkhurst House and the team. It is wonderful to hear how 'at home' your mother feels and she has certainly played an active role in community life here at Hawkhurst House - choir, the gardening club, book club, fellowship meetings and always attending the monthly residents' meetings. Thank you also for all your support - from rescuing a staff member stranded in the snow to helping our Maintenance Officer with various jobs around the home.


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Review from Joanna B (Daughter-in-law of Resident) published on 16 October 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Hawkhurst House has looked after my father-in-law and mother-in-law for nearly 3 years (the former died 18 months ago, but the latter is still resident). I cannot fault the kind, careful and affectionate care they receive(d). The premises are light, airy and clean, and there is plenty to do, including
using the lovely garden and greenhouse. Thank you to the wonderful staff.

Reply from Chris Walton-Turner, Manager at Hawkhurst House

Thank you for the very kind feedback about Hawkhurst House, the team, our activities and the care given to your mother-in-law and late father-in-law.


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Review from B S (Son of Resident) published on 31 July 2024
Submitted via Website • Report

Overall Experience  Overall Experience 1.0 out of 5

The chef was caught giving multiple pieces of mouldy bread to my dad and the other residents. This is a hygiene notice, please sort this problem out or we will go further with this matter!

Reply from Chris Walton-Turner, Manager at Hawkhurst House

Thank you for raising this concern and for agreeing to discuss this with me. As I explained on our phone call, we have investigated this and spoken to the chef. The chef confirmed that there was a loaf of bread in the cupboard which had gone mouldy. He said he took slices from a 2nd loaf which did not appear to be mouldy and gave them to you. When I informed him you had gone to get more bread and found both loaves were mouldy he accepted he should have checked the whole loaf and if mouldy thrown both away. He told me he returned the first loaf to the cupboard as he did not want to cause alarm. We pride ourselves on having achieved a 5 Star Food Hygiene rating from the Food Standards Agency for the last 5 years and can only apologise for any distress caused by this incident. Thank you for acknowledging your father is well looked after and you no other complaints about the home.


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Review from Matthew K (Son of Resident) published on 28 March 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Very happy with the care that my Father is receiving in this lovely environment.
They are friendly and welcoming to visitors and appear to have genuine relationships with the residents.
The living quarters are spotless and the gardens are well-maintained and attractive.

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Review from K B (Daughter of Resident) published on 3 October 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Hawkhurst House has looked after my mother for more than a year now.
The staff have always been understanding of the needs and wishes of their residents.
Always cheerful and welcoming.
The house is well-designed and has plenty of space, the rooms are easy to live in, clean and well-kept.
Managers
are kept aware of individual circumstances and support their staff and residents.

Reply from Chris Walton-Turner, Manager at Hawkhurst House

Thank you for the kind feedback and thank you for entrusting your mother's care to us. The Care Companion model used here at Hawkhurst House allows the team to really get to know their allocated residents which means they can quickly spot any changes and keep the nurses and managers informed.


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Review from Julia M (Daughter of Resident) published on 27 July 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother lost her mobility following a fall & 7 weeks in hospital moving to Hawkhurst House in December2022. The home was welcoming & friendly, from reception & management to all the staff on the "shop floor" & my mother stayed there until she passed away in May 2023. Care was delivered with compassion,
dignity & kindness. The home provided an excellent birthday tea for her and us as a family in the April to celebrate her 104th birthday. We were able to make my mother's room more personal with her paintings on the walls & we were able to make tea in her room on our visits. Without exception the staff were always willing to help and all appeared to enjoy their work. The end of life care was excellent and we were given the privacy that we appreciated so much at that time. I have no hesitation in recommending Hawkhurst House to others searching for a caring place for a loved one.

Reply from Chris Walton-Turner, Manager at Hawkhurst House

Thank you so much for your kind words. It was an absolute to honour to have provided care to your mother. She was a remarkable and lovely lady. We remember her birthday well, how happy she was particularly having those she loved around her that day.


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Review from Andrew B (Son-in-law of Resident) published on 28 February 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

This care home has everything needed to keep the residents safe and happy. Lovely people run it, and work there, always pleased to see us wherever we visit. Nothing is too much trouble for the staff when we are there - tea and coffee are on offer.

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Review from Mervyn W (Son of Resident) published on 14 March 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother arrived at Hawkhurst House on 21st September 2021 and passed away on 28th February 2022. During her time at Hawkhurst House, she received superb care and understanding from both staff and management. The assistance I received when she first arrived and also when she passed was excellent. I
have no hesitation in recommending Hawkhurst House.

Reply from Vivienne Sinclair, Deputy Manager at Hawkhurst House

Thank you for your kind words, Mervyn. It was an honour to know and care for your mother.


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Review from Helen A (Daughter of Resident) published on 6 January 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother has resided in Hawkhurst House since March 2019. Thankfully she settled in before the pandemic struck! After not being able to visit this time last year and with the current Covid numbers rising again I wasn't sure if Hawkhurst House would allow this year's Christmas party to go ahead as planned.
After a lot of careful planning, they did allow it to go ahead still, setting up tables in each of the residents' rooms. All the staff went above and beyond to ensure that a great day was had by all. They had to do this two days on the trot as the two floors celebrated separately. I am so grateful to everybody involved, not only for allowing the celebrations to go ahead in the first place but also for allowing more memories to be made with our loved ones, something, sadly we didn't get the chance to do last year. A huge thank you goes to one and all.

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Review from Alison L (Daughter of Resident) published on 3 June 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My mum has been very happy and settled at Hawkhurst House. There have been a few issues, but these have been sorted out professionally. The staff have been incredible throughout Covid and Mum clearly adores them. They are kind, considerate and loving. The home is beautiful and always clean. It never
smells. I cannot speak highly enough of the staff and their dedication. I feel lucky to have found Hawkhurst House.

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Review from Vincent C (Son of Resident) published on 1 June 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My family and I have been very impressed with the facilities, level of care and general, overall package that my mother has received since arriving at Hawkhurst House.

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Review from Carolyne R (Daughter of Resident) published on 17 April 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My father went into Hawkhurst House for 'end of life' care. In the few months he was there he was treated with absolute kindness, dignity and compassion throughout. The staff were also incredibly supportive of the family and they kept us in touch with Dad's condition. Whilst Dad was well enough, he
was able to enjoy his meals - often with us - in the lounge or his room, participate in the entertainment and very important to him, to get a decent haircut. His room was light and spacious, overlooking the garden. The home is modern and immaculately clean. In Dad's final days, the nurses (who are absolutely phenomenal) kept him comfortable and pain-free but not 'drugged' so he was aware of us being with him and was even laughing at us the day before he passed away. Every member of staff is key to the success of HH - they were all, without exception, fantastic. Also, it is significant that staffing levels do not drop during the night or weekends as they do in other care homes.

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Review from Len C (Husband of Resident) published on 5 August 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My wife was dying of cancer and was admitted to the Hawkhurst Care home in May 2019. From the outset, the care and compassion showed to her was phenomenal. The management, nurses and Carers were at the very top of their profession. Her own GP was able to visit her and to maintain a dialogue with the
resident nurses about what treatment was best for her.
I would not hesitate to recommend the Hawkhurst House care home to anyone needing that special care and attention which makes the resident feel that this is their own home.
Likewise, when the end came, the help given to me as her husband was more than just sympathy, it was guidance as well.

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Review from Janice B (Daughter of Resident) published on 13 November 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I arrived desperate for help for my mother and within 48 hours all was sorted. The manager scooped us all up. Everything was made as easy and convenient for us as possible. During the 6 weeks my mother was resident, the wonderful care staff went out of their way to get to know her. At the end of her
life, they were so attentive and loving. The nursing staff put in the effort to co-ordinate GP/hospice/medical care. They held and supported my mother, my sister and I to the end.

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Current Review Score: 9.5 (9.514)

Overview of Review Score

The Review Score of 9.5 (9.514) out of 10 for Hawkhurst House is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.5 out of 5 from 12 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 11 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.514 for Hawkhurst House is calculated as follows: ( (113 Excellents x 5) + (13 Goods x 4) + (4 Satisfactorys x 3) + (12 Very Poors x 1) ) ÷ 142 Ratings = 4.514

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Hawkhurst House is based on 11 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 54 registered maximum number of service users is 10.8, which has been reached with 11 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 3 May 2024

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (1)

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Meet the Team (1)

Christopher

Christopher Walton-Turner

Job Title: Registered Manager

Joined: 2021

I have worked in social care since 1995 and am passionate about delivering on the promise of person-centred care. I believe the key to achieving this is by being human and approachable as well as genuinely caring for and feeling connected to the residents, their relatives and my team.


Frequently Asked Questions about Hawkhurst House

What types of Care is Hawkhurst House registered for?

Older Person Care, Dementia, Respite Care, Physical Disability, No Medical Intervention & Younger Adults are the registered (by the Care Quality Commission) categories of Care.

What additional types of Care does Hawkhurst House provide?

Palliative Care, Separate Specialist Dementia Care Unit, Own GP if required & End of Life Care are other types of care provided.

How many Rooms does Hawkhurst House have?

There are 54 Single Rooms.

What are the Facilities & Services at Hawkhurst House?

Own Furniture if required, Pet Friendly (or by arrangement), Near Public Transport, Minibus or other transport, Lift, Wheelchair Access, Gardens, Bar/Café, Residents Kitchenette, Phone Point in own room, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is Hawkhurst House to the centre of Cranbrook?

3.1 mile(s) as the crow flies, distance by road may be significantly further.