Hawthorne House

Jardine Crescent, Coventry CV4 9QS
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1.8 20 Reviews
  • Hawthorne House, Coventry
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Care Provided by Hawthorne House

  • Type of Service
    • Nursing Home
  • Privately Owned
  • For a maximum of 102 Service Users
  • Primary Care Categories
  • Dementia
  • Mental Health Condition
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Sensory Impairment
  • Substance Misuse
  • Younger Adults
  • Care Offered
  • Alcohol Dependence (past or present)
  • Alzheimer's
  • Anorexia/Bulimia/Self Harming
  • Bipolar/Manic Depression
  • Challenging Behaviour/Psychosis
  • Head/Brain Injury
  • Neuropathic
  • Schizophrenia
  • Other Care Provided
  • Day Care
  • Independent Living Training
  • Own GP if required
  • Physiotherapy
  • Separate Specialist Dementia Care Unit

Good to Know

  • Person in charge
  • Johanna Coughlan (Interim Manager)
  • Admission Criteria
    • Ages 18+
  • Room Information
    • Single Rooms (102)
    • Couples/Companion Rooms (0)
  • Care Home Design/Build
    • Purpose Built: Yes

Funding & Fees Guide for Hawthorne House

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding

Facilities

  • Bar/Café
  • Close to Local shops
  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Phone Point in own room
  • Residents Internet Access
  • Residents Kitchenette
  • Television point in own room
  • Wheelchair Access
Are you the Owner/Manager of Hawthorne House? View your Advertising Options

Hawthorne House Reviews (20)

1.8

Hawthorne House has a Review Score of 1.8 (1.756) out of 10, based on 4 reviews in the last 2 years. Over all time Hawthorne House has 20 reviews.

Overall Experience

  • 9
  • 7
  • 0
  • 0
  • 4

Date Published

20
0
1
4
16

Review from C A (Daughter of Resident) published on 17 May 2024
Submitted via Website • Report

Overall Experience  Overall Experience 1.0 out of 5

Do not send your relative to this care home. Relative has been in 5 days on discharge from hospital despite daily request to mobilise. They have left her in bed on her own. She is used to being in a care home with people engaging with her, not left to lie on a bed like a dog. We have been asking for
an inflating mattress to prevent sores, no one has taken responsibility always passing the buck. Despicable care.

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Review from K M (Granddaughter of Resident) published on 6 December 2023
Submitted via Website • Report

Overall Experience  Overall Experience 1.0 out of 5

All staff are agency some speak little English.
There is no compassion present, my grandad lost 10kg within 4 weeks of being here, no supplements were provided.
He was given toast for breakfast and constantly coughing on liquids which I raised so many times that he needed a salt assessment that never
took place.
My grandad was left for 6 days with a fractured arm. How they were able to complete personal care without knowing was a joke, his arm was swollen and bruised and he was in pain!
I noticed his arm and a doctor was called in. He was then on morphine for the pain in the hospital. He then deteriorated that much after losing 10kg and the fractured arm that he passed away from aspiration which caused pneumonia so I was right he did have problems swallowing and if he had been assessed by the salt team he wouldn’t have lost 10kg in 4 weeks of being there. All of this led to the death of my grandad! The issue is it’s all agency staff that come and go. Never would I allow a family member to go here.

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Review from Susan A (Sister-in-law of Resident) published on 20 September 2023
Submitted via Website • Report

Overall Experience  Overall Experience 1.0 out of 5

Management of this home is a joke, the company has had one manager after another, and recently a period where there was none. No evening/weekend management coverage. Very little continuity with care staff, the majority being Agency, of which a good percentage speak or understand little English, to the
point most of the time we have given up. In July, fire alarms were set off, at least twice a day for Staff training due to high turnover. Consideration? Was this given to the residents, who were left alone, or sitting below an extremely irritating fire alarm? Management is very rarely available for any concerns. Covid jab was given, request for this not to be done. I could go on and on!
A few staff have been excellent, but they are under pressure supporting the constant turnover of staff, no new member of staff can replace a permanent member it takes weeks and time with the resident to be a 100% member of the team. This 'home' is run on tick-boxing exercise and no more!

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Review from Naziar P (Sister of Resident) published on 6 June 2023
Submitted via Website • Report

Overall Experience  Overall Experience 1.0 out of 5

As a family member, I feel each time we voice ourselves in regards to helping my brother in any way the staff see it as a negative thing. i.e. every time we voice something its taken negatively i.e. even just saying we want to take our brother out with his 121 to the park for a few hours was refused
and then further seen as the family being unreasonable (my brother had texted because the weather was warm and he just wanted to go out for few hours). I was shocked at the response and more importantly, was told the nurse has gone home stressed because of the family (all we did was ask for a reason for the change/refusal ? and a copy of the change of policy). Then to our shock, we all went park without my brother but then got a phone call from our neighbour that he was dropped off there! no communication from the care home at this point to say this happened and on top of that the 121 left him on his own there! I really hope other people feel like they cannot voice themselves and it really healthy to have 2-way communication.

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Review from Ann H (Daughter of Resident) published on 21 June 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My father was transferred to Hawthorn House after a long hospital stay for assessments before being considered for transfer to a suitable environment. We were impressed from the outset by the dedicated and conscientious care staff provided. Dad has dementia with challenging behaviours but their care
and attitude was excellent. As dad has deteriorated they have shown compassion and understanding. They have provided dad with dignified care and us with moral and practical support. They have listened carefully and addressed our concerns. They have involved other professionals as needed and continued to keep us up to date and fully informed on dads needs and condition. We have requested dad stay at Hawthorn House for the rest of his now time limited care, secure in the fact he and us as a family will continue to be supported. Thank you to all staff involved.

Reply from Lorraine Saunders, Manager at Hawthorne House

Thank you for your feedback and we are thankful to be able to provide this care to your dad.


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Review from N F (Brother of Resident) published on 2 March 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Just one thing that I noticed the TV has not changed. There are new channels of which may be of some importance, one of which has the golden oldies, which I feel may have some benefit to some of your guests.

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Review from John E (Son of Resident) published on 2 March 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

A huge thank you for the time and effort put into my dad's care. He was able to settle down as his challenging behaviour was well managed.

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Review from G T (Daughter of Resident) published on 2 May 2019
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

I would like to say a huge thank you to all the staff who looked after my mother until her passing.


My mother was treated with respect and dignity throughout her stay at Hawthorne House. The staff were amazing right up to the end. Although they were so busy with other matters, time was always found

to spend time and see to my mother's needs and requests.


Their respect and compassion extended to family members as well.


So, many grateful thanks to Hawthorne House and it's amazing staff.


Reply from Mike Higginson, Director of Clinical Operations at Hawthorne House

Dear G T, thank you so much for your kind words at what I am sure is still a difficult time for you and your family. It is so welcome when we receive such praise for all the staff to read this and see how valuable their efforts and kindness is to us all.
Thank you once again.
Mike


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Review from Richard E (Son of Resident) published on 19 November 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My dad was treated with dignity and respect at all times. Staff overall excellent. Would recommend this home to anyone.

Reply from Mike Higginson, Director of Clinical Operations at Hawthorne House

Dear Richard, thank you very much for your kind review. I will make sure this is passed on to the staff team here at Hawthorne House.


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Review from T A (Daughter-in-law of Resident) published on 10 August 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Very impressive care home with lovely gardens and buildings, staff are so amazing with a real understanding of their residents and show respect and dignity at all times. We have found this to be a very lovely place, lots of things for residents to do and usually always something going on with lots of
small areas to sit and have a cuppa and a chat.

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Review from L R (Wife of Resident) published on 25 June 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My husband has mixed Alzheimers and his needs are well met. The staff have helped him settle quickly.

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Review from E S (Daughter of Resident) published on 12 June 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

By and large, everything is fine apart from a few teething troubles due to it being a brand new home.

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Review from Elizabeth D (Sister of Resident) published on 12 June 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Overall excellent. My sister has gained weight and has started to talk more. She is happy when we leave, which shows she is happy here.

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Review from Michael N (Husband of Resident) published on 4 June 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

A very pleasant aspect to the care home with good car parking. The entrance hall and reception areas are impressive. All areas are well furnished and in restful colour schemes. The staff are excellent in their approach to very different residents. The food provided is cooked on site and the various
choices show imagination and flair. It is of good quality and plentiful.

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Review from B E (Wife of Resident) assisted by family/friend published on 1 June 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

We visited Hawthorne House regularly when my husband was able to come for lunch, met lots of lovely staff, they could not do enough for us. Was made to feel very welcome i.e., nothing was too much trouble. It's confusing being married to someone with dementia and I often felt very alone. At Hawthorne
House, I found extremely supportive staff and other families where we used to meet often, have a meal, chat and feel accepted. The staff here are absolutely amazing. Thank you.

Reply from Mike Higginson, Director of Clinical Operations at Hawthorne House

Thank you very much for your kind review.


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Review from Ita M (Wife of Resident) published on 18 May 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My husband was the first resident at Hawthorne House, having suffered with vascular dementia for some years before becoming too ill to be cared for at home. After we'd made the difficult decision for my husband to go into full-time care, my family and I viewed several care homes locally. Two of my daughters
are nurses and they knew what to look for when deciding on the right place for my husband.
We were immediately impressed with Hawthorne House. Being new, the facilities were of the highest quality we'd seen. But it was the staff who made the greatest impression on us and this continued throughout the time my husband was there until he passed away, very peacefully in April this year. The staff took the time to get to know him and my family well; he was being supported by people who cared about him and us. We know my husband will be very missed by the staff, some of who came to his funeral. They made his illness and passing that bit easier to manage and my family and I will be forever grateful for that.

Reply from Mike Higginson, Director of Clinical Operations at Hawthorne House

Dear Ita, Thank You so much for your wonderful review it is greatly appreciated especially at what must still be a difficult time for you and your family.
Warmest Regards
Mike.


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Review from Barbara M (Wife of Resident) published on 10 April 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

On our first visit to Hawthorne House it felt welcoming, all staff from domestic through to management took time to speak to residents and their families and they knew all names. They were patient, caring and nothing was too much trouble. I felt reassured knowing that my husband was being looked after.

Reply from Mike Higginson, Director of Clinical Operations at Hawthorne House

Thank you so much for your review we are so pleased your experience with us was such a positive one, we will pass your comments to the team here.


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Review from Lynn B (Daughter of Resident) published on 25 October 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother is being looked after very well at Hawthorne House. I feel she has settled in quickly. The standard of care is excellent. The staff are brilliant. I visit my mother most days. The choice of meals is fantastic and there is always plenty of options. All in all, there is nothing that I would
complain about.

Reply from Mike Higginson, Director of Clinical Operations at Hawthorne House

Dear Lynn, thank you so much for your review of Hawthorne House I am so pleased that your mother is settling as well as she is and we will pass this review on to the staff team there who do such a wonderful job.


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Review from J S (Wife of Resident) published on 14 September 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

On my initial visit to view the care home, I was very impressed and made most welcome. Very impressed with the overall standard.

Reply from Mike Higginson, Director of Clinical Operations at Hawthorne House

Dear Jean
Thank you so much for your review it is really welcome and will be passed on to the staff team at Hawthorne House.


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Review from E F (Daughter of Resident) published on 11 August 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have been amazed at what the service user has been doing on his days here. Brilliant. The staff are all so helpful, kind and thoughtful in all they do and make you feel so welcome. I feel very lucky that this centre has opened so near us so we are able to use it. Would definitely "sing it's praises"
to others.

Reply from Mike Higginson, Director of clinical operations at Hawthorne House

Thank you so much for reviewing our lovely new care home here in Coventry.


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Current Review Score: 1.8 (1.756)

Overview of Review Score

The Review Score of 1.8 (1.756) out of 10 for Hawthorne House is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 1.8 out of 5 from 4 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 0.0 out of 5 from 0 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 1.756 for Hawthorne House is calculated as follows: ( (3 Goods x 4) + (8 Satisfactorys x 3) + (9 Poors x 2) + (25 Very Poors x 1) ) ÷ 45 Ratings = 1.756

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 0 Points relating to the number of positive Reviews for Hawthorne House is based on 0 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) =

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 102 registered maximum number of service users is 20.4. 0 Positive Reviews ÷ 20.4 = 0

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 13 May 2024

Overall
Requires improvement

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Requires improvement

  • Well-led

    Requires improvement

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (0)

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Frequently Asked Questions about Hawthorne House

What types of Care is Hawthorne House registered for?

Older Person Care, Dementia, Respite Care, Mental Health Condition, Physical Disability, Sensory Impairment, Substance Misuse & Younger Adults are the registered (by the Care Quality Commission) categories of Care.

What additional types of Care does Hawthorne House provide?

Day Care, Physiotherapy, Independent Living Training, Separate Specialist Dementia Care Unit & Own GP if required are other types of care provided.

How many Rooms does Hawthorne House have?

There are 102 Single Rooms.

What are the Facilities & Services at Hawthorne House?

Close to Local shops, Near Public Transport, Minibus or other transport, Lift, Wheelchair Access, Gardens, Bar/Café, Residents Kitchenette, Phone Point in own room, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is Hawthorne House to the centre of Coventry?

3.1 mile(s) as the crow flies, distance by road may be significantly further.