Hayward Care Centre

Corn Croft Road, Devizes SN10 2FR
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9.5 107 Reviews
  • Hayward Care Centre, Devizes
Hayward Care Centre is a 2015 addition to this provider's range of facilities, purpose-designed to support modern care practice that is individualised to suit the client, while employing professionals committed to a compassionate approach.

Independent living is supported by smaller and homely household units, which residents can personalise and which include ensuite bedrooms and wetroom showers.

Privacy is respected, while adults are also able to access a varied activities programme, a choice of home-cooked meals and landscaped gardens.

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Care Provided by Hayward Care Centre

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Respite Care
  • Sensory Impairment
  • Care Types Provided
  • Dementia Nursing Care
  • Dementia Residential Care
  • Nursing Care
  • Residential Care
  • For a maximum of 80 Service Users
  • Voluntary / Not for Profit Owned
  • Care Offered
  • Alzheimer's
  • COPD/Pulmonary Disease
  • Hearing Impairment
  • Huntington's Disease
  • Parkinson's Disease
  • Speech Impairment
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • Day Care
  • End of Life Care
  • Own GP if required
  • Palliative Care

Good to Know

  • Person in charge
  • Alison Stenning (General Manager)
  • Admission Criteria
    • Ages 65+
  • Room Information
    • Single Rooms (80)
    • Single Rooms with ensuite Wet Room (80)
  • Care Home Design/Build
    • Purpose Built: Yes

Funding & Fees Guide for Hayward Care Centre

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care £1,525 – £1,580
    • Self-Funded Residential Dementia Care £1,580 – £1,635
    • Self-Funded Nursing Care £1,790 – £1,790
    • RESPITE Self-Funded Residential Care £1,675 – £1,735
    • RESPITE Self-Funded Residential Dementia Care £1,740 – £1,795

  • Your fees cover several areas while in their care.
    These services are: Personal care, accommodation,
    utilities, use of communal areas, meals, drinks and
    snacks, laundry (excluding dry cleaning),
    housekeeping, maintenance and activities run by the
    home.


    Services NOT included in price are: dentistry, chiropody,
    physiotherapy, occupational therapy, opticians, hairdressing,
    medications, toiletries, clothing, newspapers/magazines.
    During your stay, you may need to purchase additional goods
    and services. If they are able to provide such goods and
    services, they will tell you how much these goods and services
    will cost and they expect that you will pay for these goods and
    services at the time you request them.
    They can accompany loved ones to private appointments,
    however the fee attached to this is £21 per hour. Where private taxi
    services are used for transportation to appointments the cost should
    be paid for by yourself.
  • (these prices are only a guideline, please contact Hayward Care Centre to find out the exact price for your requirements)

Facilities

  • Bar/Café
  • Gardens
  • Lift
  • Near Public Transport
  • Smoking not permitted
  • Television point in own room
  • Wheelchair Access

Hayward Care Centre Reviews (107)

Total of 107, showing 1-20
9.5

Hayward Care Centre has a Review Score of 9.5 (9.502) out of 10, based on 25 reviews in the last 2 years. Over all time Hayward Care Centre has 107 reviews.

Overall Experience

  • 69
  • 35
  • 3
  • 0
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Date Published

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Review from C L (Wife of Resident) published on 10 March 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My husband enjoyed his stay at Hayward care home and was very well looked after.
He cannot remember any details hence the need for me to complete this form.
He has no idea that he was with you for three weeks but it meant that I could visit a sick friend in New Zealand without worrying about him.
Thank you.

Reply from Rowen Campbell, on behalf of the team at Hayward Care Centre

Thank you for taking the time to share your husband's experience at Hayward Care Centre. It was lovely to have him with us and he is welcome back any time. We're so glad that a respite stay with us allowed you to make the journey to New Zealand, and that it gave you peace of mind.


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Review from S H (Wife of Resident) published on 25 February 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My husband has been a resident for about 3 years, and I have found the home to be caring and homely. They react appropriately when necessary; for example when needing hospital treatment for various disorders. They have been particularly accommodating with my husband's very picky eating. There appears
to be quite a variety of social occasions which my husband rarely attends. Also, there are other activities. His room is generally well looked after by housekeeping.

Reply from Rowen Campbell, on behalf of the team at Hayward Care Centre

Thank you for taking the time to share your experiences of your husband's time with us at Hayward. It's a pleasure to have him with us. We appreciate you writing a review, and covering so many aspects of our home. If there is ever anything more we can do to support him, please just let us know.


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Review from Louise R (Daughter of Resident) published on 25 February 2025
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

My mum has been a resident at Haywards for over a year now and seems very happy. Staff are always friendly and welcoming, special mention to the activities co-ordinator, she always interacts so well with my mum and ensures she is included now mum is in a wheelchair.
Only concern I have is with my mums
eating habits, feel like she needs to be closely monitored and not left alone.
My mum had a referral made a few months ago due to her walking abilities declining (which I am now understanding is due to decline in dementia) this referral as far as I am aware is still going through now. It is a real shame because who knows if my mum would be up walking if further help was provided a lot sooner.
Overall lovely care home always kept so clean and as I say very welcoming.

Reply from Rowen Campbell, on behalf of the team at Hayward Care Centre

We appreciate your feedback, thank you, and we're grateful to you for taking the time to write us a review. We're delighted to have your mum with us, and it's always a pleasure to welcome family and friends to visit too. We have noted your comments, and if there is anything else we can do to support your mum, or you, please don't hesitate to ask.


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Review from L C (Granddaughter of Resident) published on 19 February 2025
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

Hayward care home is always warm and welcoming.
The staff on the Keevil level are always so nice and friendly.
The level of care towards my loved one is good.
The home is always clean and warm at all times.

Reply from Rowen Campbell, on behalf of the team at Hayward Care Centre

Thank you for your feedback on Hayward and for taking the time to share it - it does mean a lot to the team. We love to welcome visitors to our home and we look forward to seeing you again soon!


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Review from D L (Friend of Resident) published on 31 January 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

A bit disappointed with the way the meals are served, my friend's mother has very limited memory and will easily say yes or no to anything and also finds it nearly impossible to feed herself but is usually left to do so. I have been there several times at meal times with food left uneaten and cold,
yet when I or my friend helps her to eat she usually eats it all. Always loves porridge! Said no to being asked when we got there, fed her and she ate the lot.

Reply from Rowen Campbell, on behalf of the team at Hayward Care Centre

Thank you for your feedback, which we will take on board. We appreciate you taking the time to share your experiences of our home and writing us a review.


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Review from D V (Daughter of Resident) published on 29 January 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Dad has not been here very long, but so far it's all good. He has not been able to participate in activities as he can not get out of bed and he does not have a wheelchair or a tilt in space chair.

Reply from Rowen Campbell, on behalf of the team at Hayward Care Centre

We're happy to have your dad here and glad to hear that everything is going well. We appreciate you taking the time to write us a review and for sharing your feedback.


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Review from C H (Daughter of Resident) published on 29 January 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Although our mother doesn't like to take part in group activities, she did enjoy the build up to Christmas and watching all that was going on. She was able to take part on her own terms with some cooking activities. She has been here a year now and has settled beautifully. She is respected and cared
for so very well. Thank you.
"I do not like to take part in organised activities, but I was involved in making the Christmas cake and gingerbread men, which I always did at home." - Resident.

Reply from Rowen Campbell, on behalf of the team at Hayward Care Centre

Thank you for taking the time to share your feedback of Hayward. We're delighted to see your mother so settled with us, and she's always welcome to join in if she ever changes her mind - it's absolutely her choice. It was lovely to see her involved with the Christmas preparations. If there are other activities that she might like to do, perhaps hobbies she used to have, then please just let us know.


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Review from Margaret T (Daughter of Resident) published on 29 January 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother has been in the home for about two and a half years now. She seems very settled and happy where she is. Her room is very nice, bright and airy. I feel that my mum would benefit from a bath now and again, or at least once a week. Also her room could do with a hoover a bit more often than at
present, she has very dry skin and the floor seems to suffer. Overall my sister and I are very pleased with all you do for our mother. Her happiness is all we care about, when all is said and done.

Reply from Rowen Campbell, on behalf of the team at Hayward Care Centre

We appreciate your feedback, thank you. We're so glad to have your mother with us, and it's a privilege to be able to care for her. We're delighted that she is so happy and settled here at Hayward.


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Review from J H (Daughter of Resident) published on 28 January 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

First visit to see my mother who had only arrived the previous day.

Reply from Rowen Campbell, on behalf of the team at Hayward Care Centre

Thank you for sharing a review. We're glad to have your mother with us. Please don't hesitate to ask if there is anything we can do to support her, or you.


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Review from D W (Husband of Resident) published on 28 January 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Communication could be better.

Reply from Rowen Campbell, on behalf of the team at Hayward Care Centre

Thank you for your feedback, and for taking the time to write us a review. We'll take your comment on board, and if there is anything in particular you'd like to raise with our team, please don't hesitate to let us know.


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Review from L G (Son of Resident) published on 28 January 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Mum has settled in at Hayward Care Centre and is enjoying life there. The staff are of an excellent standard and all her needs are met, I have found this too, as all very welcoming and friendly. Overall, no complaints and we expect mum to continue to enjoy life there.

Reply from Rowen Campbell, on behalf of the team at Hayward Care Centre

We appreciate you taking the time to write us a review, thank you. We're delighted with how happy and settled your mum is with us at Hayward. If there is ever anything more we can do to support her, or your family, please just let us know.


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Review from D B (Friend of Resident) published on 28 January 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Lovely atmosphere and greetings for a visitor, super staff. My friend is obviously very happy. Thank you.

Reply from Rowen Campbell, on behalf of the team at Hayward Care Centre

We're so pleased your friend is happy and settled with us here, and that you feel it's a welcoming place to come and visit, too. Thank you very much for your review - we do appreciate it.


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Review from S B (Son of Resident) published on 28 January 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I have just spent a couple of hours visiting my father who was with you in respite care for a week. The staff were very welcoming and extremely helpful and supportive during my visit. My father could not be more delighted at being at the Hayward Care Centre and described it as like a hotel! The common
areas were very clean as was the accommodation which was well laid out for residents. Thank you to all the staff

Reply from Rowen Campbell, on behalf of the team at Hayward Care Centre

What lovely review, thank you! It's been a pleasure to have your father with us, and we've love to have him back any time. It's wonderful to hear that he enjoyed his stay, and we hope to see him again soon.


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Review from Malcolm B (Resident) published on 27 January 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Very pleased with the way things are run, very pleasant staff and I am happy with the way things are. No fault with anything, very happy staff. I can't wish for any more. Feel at ease with the way you are looked after.

Reply from Rowen Campbell, on behalf of the team at Hayward Care Centre

We appreciate you taking the time to write us a review. It's a pleasure to have you with us at Hayward, and we're delighted you're happy here. Please don't hesitate to ask if there is ever anything more we can do to help you.


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Review from E B (Wife of Resident) published on 16 January 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

It was my husband's first experience of respite and was good, he would be happy to return to Hayward Care Centre. He would love to be able to play the piano on his return. He loved the penguins and the carol singing was uplifting.

Reply from Rowen Campbell, on behalf of the team at Hayward Care Centre

It was a pleasure to have your husband staying with us, and we're delighted that he enjoyed his time at Hayward. We would love to see him again, and to hear him play the piano! Thank you for taking the time to write us a review, and just let us know if there is anything more we can do to support you and your husband.


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Review from K K (Great-Niece of Resident) published on 13 January 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 3.0 out of 5

Standard visits, staff are polite when I see them, although often I visit and don't have any interaction. Some visits have no staff check in on my uncle at all.
Rooms seem clean and well kept. Often when I visit his bottle is empty, although his beaker is full, he cannot fill it himself. Communication
needs some big improvement. I visit weekly and regularly request notice if items are required, such as night pads etc. But multiple times I arrive and he needs items as they are out completely.

Reply from Rowen Campbell, on behalf of the team at Hayward Care Centre

Thank you for taking the time to write us a review and for your comments. Feedback is important to us, we will take it on board to address your concerns. Please do contact our home manager if you have any other feedback, or if there is anything more we can do to support your family.


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Review from J S (Daughter of Resident) published on 8 January 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother who recently passed away, after a short illness, spent four years being looked after by kind and compassionate staff. She had a lovely room overlooking the gardens, while the facilities in the home in general were of a very high standard. Many thanks to all the staff for the care and companionship
they provided my mother.

Reply from Rowen Campbell, on behalf of the team at Hayward Care Centre

We are so sorry for your loss. Your mother will be missed by everyone at Hayward. Thank you for taking the time to write us such a kind review. We do appreciate it. If there is ever anything else we can do to support you, please just let us know.


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Review from H C (Daughter of Resident) published on 8 January 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have nothing but praise for Hayward Care Centre, mum is well cared for and feels safe there. The staff are friendly and caring. They encourage her to do activities, which is great.
The only criticism is mum doesn't have a lot of her own clothes available and sometimes she has been given other peoples.

Reply from Rowen Campbell, on behalf of the team at Hayward Care Centre

Thank you for taking the time to write us a review. We really appreciate your kind words and we take on board your feedback. It's a pleasure to care for your mum and we're glad that she's happy with us.


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Review from E W (Granddaughter of Resident) published on 27 November 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Would highly recommend Hayward!
Lovely staff that go above and beyond. My grandfather is a very proud man who was embarrassed to ask for help with self-care (which he struggled with), but the staff put his mind at ease with their professionalism. Very clean, tidy and homely. Thank you for all they
have done for him and our family when visiting.

Reply from Rowen Campbell, on behalf of the team at Hayward Care Centre

Thank you for your kind feedback. We're delighted to have your grandfather with us at Hayward House, and we're glad that we're able to support him. Do let us know if there is anything else we can do to help. We appreciate your feedback.


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Review from Terry W (Son of Resident) published on 23 November 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother is not really able to do too much for herself, so the support she is receiving, we feel, has been excellent. She has settled in very well and appears to be happy and feels safe. We are also very happy with the way in which we are treated when we visit. Nice feeling all-round. We are very relaxed
with her situation.

Reply from Rowen Campbell, on behalf of the team at Hayward Care Centre

Thank you for your feedback and for taking the time to write us a review. We're glad that your mother is happy with us at Hayward. If there is anything more she needs, please don't hesitate to ask.


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Current Review Score: 9.5 (9.502)

Overview of Review Score

The Review Score of 9.5 (9.502) out of 10 for Hayward Care Centre is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.5 out of 5 from 25 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 24 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.502 for Hayward Care Centre is calculated as follows: ( (153 Excellents x 5) + (110 Goods x 4) + (14 Satisfactorys x 3) ) ÷ 277 Ratings = 4.502

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Hayward Care Centre is based on 24 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 80 registered maximum number of service users is 16, which has been reached with 24 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 1 Sep 2022

Overall
Requires improvement

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Requires improvement

  • Well-led

    Requires improvement

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (9)

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Meet the Team (5)

Helen

Helen Shepherd

Job Title: Home Manager

Joined: 2011

Helen started her care career in 2001, and joined Hayward Care Centre as home manager in February 2025. She joined OSJCT Watersmead in 2011 as a carer and worked her way through many different roles. In April 2017 she was appointed Head of Care at OSJCT Brookside in Melksham and then she returned to Watersmead, where she became Home Manager, in July 2018.


Helen is extremely passionate about creating a wonderful home for her residents and championing person-centred care. “This is what I want to pass onto the team to support and develop them all to be the very best they can be”, Helen says.


Over the years Helen has completed her QCF level 2 and 3 in health and social care and she is currently working through her Level 5.


In her spare time, Helen loves spending time with her family. She has three amazing children along with Jasper, her long-haired dachshund, who she takes everywhere at the weekends. She also enjoys keeping fit with regular Zumba sessions and swimming.


Glynnis

Glynnis Galloway

Job Title: Care Service Manager

Joined: 2007

Glynnis oversees the care across the home and her ethos of care is that it’s all about enabling people to live their lives how they choose. She has worked for OSJCT since 2007 and at Hayward Care Centre since 2015.

Glynnis is a qualified psychiatric nurse and has links with the local churches to support Hayward’s residents.


She loves walking through the doors in the morning knowing that she’s going to make a difference to people in the home. Outside work, Glynnis volunteers with the local Alzheimer’s support group.


Jemima

Jemima McGrath

Job Title: Activities Co-ordinator

Joined: 2024

Jemima loves to work with people, and that is evident in everything she does. She organises a varied programme of activities for our residents at Hayward Care Centre and spends time talking to everyone, learning what each likes to do or would like to try. The activities include regular favourites like skittles, curling, music and movement, bingo, and the ever popular – and competitive! – Friday quiz.


Outside work, Jemima runs a Brownie group and teaches a ballet class. Previous roles have included being a nanny, and an outdoor activity instructor. Jemima has worked at Hayward Care Centre since February 2024.


Suzanne

Suzanne Davison

Job Title: Support Worker

Joined: 2023

Suzanne has worked at Hayward Care Centre since November 2023, and this is her first role in care.


Previously, she worked as a cabin crew.


Suzanne loves following jobs through to the end, and loves the attention to detail that her job allows, remembering all the little things about the people she cares for; who likes their tea in a mug and who prefers a cup and saucer? Who likes their toast cut into squares and who prefers triangles?


When she’s not working, Suzanne loves spending time with her young family and being out in the countryside.


Georgie

Georgie Hill

Job Title: Support Worker

Joined: 2020

Georgie has been with the Trust, and Hayward Care Centre, since 2020 and previously ran a pub with her dad before. Her role now is to support residents however they need, promoting their independence.

Georgie says that the best thing about her job is being there for the residents, day in, and day out, and hearing about their lives because everyone is different.


Outside work, Georgie likes to spend time with her family, including her nephews.


Frequently Asked Questions about Hayward Care Centre

What types of Care is Hayward Care Centre registered for?

Older Person Care, Dementia, Respite Care & Sensory Impairment are the registered (by the Care Quality Commission) categories of Care.

What additional types of Care does Hayward Care Centre provide?

Palliative Care, Day Care, Convalescent Care, Own GP if required & End of Life Care are other types of care provided.

How many Rooms does Hayward Care Centre have?

There are 80 Single Rooms.

What are the Facilities & Services at Hayward Care Centre?

Smoking not permitted, Near Public Transport, Lift, Wheelchair Access, Gardens, Bar/Café & Television point in own room are some of the Facilities & Services.

How far is Hayward Care Centre to the centre of Devizes?

1.6 mile(s) as the crow flies, distance by road may be significantly further.