Would highly recommend Hayward! Lovely staff that go above and beyond.
E W (Granddaughter of Resident)
We were very impressed with the open-plan design of the home, it was the best I have seen
Bernadette C (Daughter of Resident)
Mum has been really happy at Hayward Care Centre. The staff are friendly and approachable.
J P (Daughter of Resident)
Your fees cover several areas while in their care.
These services are: Personal care, accommodation,
utilities, use of communal areas, meals, drinks and
snacks, laundry (excluding dry cleaning),
housekeeping, maintenance and activities run by the
home.
Services NOT included in price are: dentistry, chiropody,
physiotherapy, occupational therapy, opticians, hairdressing,
medications, toiletries, clothing, newspapers/magazines.
During your stay, you may need to purchase additional goods
and services. If they are able to provide such goods and
services, they will tell you how much these goods and services
will cost and they expect that you will pay for these goods and
services at the time you request them.
They can accompany loved ones to private appointments,
however the fee attached to this is £21 per hour. Where private taxi
services are used for transportation to appointments the cost should
be paid for by yourself.
Hayward Care Centre has a Review Score of 9.5 (9.502) out of 10, based on 25 reviews in the last 2 years. Over all time Hayward Care Centre has 107 reviews.
Review from Dawn H (Daughter of Resident) published on 25 August 2015
Submitted via Website •
Report
Overall Experience
4.0 out of 5
I have just read the CQC report for the Centre which wasn't available until recently and I am surprised that the findings are below standard in most areas. Given that the Centre is fairly new I can only assume that policies and procedures are still evolving. From my impression of Hayward I would have no hesitation in recommending it to others.
Reply from Jon Green, Home Manager at Hayward Care Centre
Thank you very much for your review. As you say, we are all still getting used to our new living and working environment so everything is still evolving. It is, therefore, particularly pleasing to hear that you are happy with the service we are providing and that your mother has settled in so well.
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Review from Jill H (Daughter of Resident) published on 14 August 2015
Submitted via Postal Card •
Report
Overall Experience
4.0 out of 5
Reply from Jon Green, Home Manager at Hayward Care Centre
Thank you for your review. I know that the support workers looking after your mother will very much appreciate your comments and will be sure to pass these on. I am also pleased that we have had an opportunity to discuss various issues which were causing you concern and, as agreed, will look forward to meeting you again shortly to ensure that those concerns have been addressed.
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Review from Linda D (Daughter of Resident) published on 12 August 2015
Submitted via Postal Card •
Report
Overall Experience
4.0 out of 5
Reply from Jon Green, Home Manager at Hayward Care Centre
Thank you for acknowledging the “excellent facilities” we have here. We welcome relatives and others in helping us to identify any “teething problems” in this brand new building and I can confirm that most of these were solved within the first six months. However, in a new building it can sometimes take an infuriatingly long time to work out the best way to rectify apparently simple problems. Please rest assured that although there are some difficulties still being worked on, these are being addressed as quickly as possible.
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Review from Sandra W (Wife of Resident) published on 10 August 2015
Submitted via Postal Card •
Report
Overall Experience
5.0 out of 5
Reply from Jon Green, Home Manager at Hayward Care Centre
Thank you for your review of our services, which is much appreciated. I am pleased that you are happy with the overall service we provide and the environment of the home. I have taken note of your point in relation to your husband having more opportunity to walk around, and we will do our best to ensure that this happens in future.
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Review from Lorna G (Friend of Resident) published on 4 August 2015
Submitted via Postal Card •
Report
Overall Experience
5.0 out of 5
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Review from Janet D (Daughter of Resident) assisted by family/friend published on 29 July 2015
Submitted via Postal Card •
Report
Overall Experience
5.0 out of 5
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Review from Lorraine M (Daughter of Resident) published on 20 July 2015
Submitted via Website •
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5.0 out of 5
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The Review Score of 9.5 (9.502) out of 10 for Hayward Care Centre is based on a) the Average Rating and b) the number of positive Reviews.
a) The Average Rating is 4.5 out of 5 from 25 Reviews in the last 24 months.
b) The score for the number of positive Reviews is 5.0 out of 5 from 24 positive Reviews in the last 24 months.
The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:
a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.
The Average Rating of 4.502 for Hayward Care Centre is calculated as follows: ( (153 Excellents x 5) + (110 Goods x 4) + (14 Satisfactorys x 3) ) ÷ 277 Ratings = 4.502
b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').
The 5 Points relating to the number of positive Reviews for Hayward Care Centre is based on 24 positive Reviews in the last 24 months and is calculated as per below:
The 5 points available are broken down as follows:
i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 80 registered maximum number of service users is 16, which has been reached with 24 Positive reviews. Points = 1
When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.
Date: 1 Sep 2022
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Care Quality Commission is responsible for the registration and inspection of social care services in England.
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Job Title: Home Manager
Joined: 2011
Helen started her care career in 2001, and joined Hayward Care Centre as home manager in February 2025. She joined OSJCT Watersmead in 2011 as a carer and worked her way through many different roles. In April 2017 she was appointed Head of Care at OSJCT Brookside in Melksham and then she returned to Watersmead, where she became Home Manager, in July 2018.
Helen is extremely passionate about creating a wonderful home for her residents and championing person-centred care. “This is what I want to pass onto the team to support and develop them all to be the very best they can be”, Helen says.
Over the years Helen has completed her QCF level 2 and 3 in health and social care and she is currently working through her Level 5.
In her spare time, Helen loves spending time with her family. She has three amazing children along with Jasper, her long-haired dachshund, who she takes everywhere at the weekends. She also enjoys keeping fit with regular Zumba sessions and swimming.
Job Title: Care Service Manager
Joined: 2007
Glynnis oversees the care across the home and her ethos of care is that it’s all about enabling people to live their lives how they choose. She has worked for OSJCT since 2007 and at Hayward Care Centre since 2015.
Glynnis is a qualified psychiatric nurse and has links with the local churches to support Hayward’s residents.
She loves walking through the doors in the morning knowing that she’s going to make a difference to people in the home. Outside work, Glynnis volunteers with the local Alzheimer’s support group.
Job Title: Activities Co-ordinator
Joined: 2024
Jemima loves to work with people, and that is evident in everything she does. She organises a varied programme of activities for our residents at Hayward Care Centre and spends time talking to everyone, learning what each likes to do or would like to try. The activities include regular favourites like skittles, curling, music and movement, bingo, and the ever popular – and competitive! – Friday quiz.
Outside work, Jemima runs a Brownie group and teaches a ballet class. Previous roles have included being a nanny, and an outdoor activity instructor. Jemima has worked at Hayward Care Centre since February 2024.
Job Title: Support Worker
Joined: 2023
Suzanne has worked at Hayward Care Centre since November 2023, and this is her first role in care.
Previously, she worked as a cabin crew.
Suzanne loves following jobs through to the end, and loves the attention to detail that her job allows, remembering all the little things about the people she cares for; who likes their tea in a mug and who prefers a cup and saucer? Who likes their toast cut into squares and who prefers triangles?
When she’s not working, Suzanne loves spending time with her young family and being out in the countryside.
Job Title: Support Worker
Joined: 2020
Georgie has been with the Trust, and Hayward Care Centre, since 2020 and previously ran a pub with her dad before. Her role now is to support residents however they need, promoting their independence.
Georgie says that the best thing about her job is being there for the residents, day in, and day out, and hearing about their lives because everyone is different.
Outside work, Georgie likes to spend time with her family, including her nephews.
