Hazel Lodge

Havenstreet, Ryde PO33 4DR
Submit a Review
9.6 9 Reviews
  • Hazel Lodge, Ryde
Hazel Lodge, located on the serene Isle of Wight, is a 21-bed care home dedicated to providing the highest quality of nursing care. The home is proud to be rated 'Good' by the CQC (April 2022), reflecting its commitment to exceptional care standards.

The home is managed by a trained nurse specialist practitioner with a wealth of experience in both the private and public healthcare sectors. The manager, along with a team of highly trained care professionals, is passionate about making a positive impact on the lives of the residents. The team's dedication is evident in the warm and inviting atmosphere of Hazel Lodge, where family members and visitors are always welcome.

Hazel Lodge offers a range of services to cater to the unique needs of its residents. The home's commitment to exceptional care, ensures that residents can live full and fulfilling lives. Whether residents require long-term or short-term care, Hazel Lodge is equipped to provide the necessary support.

The home is set in scenic surroundings, offering residents a peaceful environment. The facilities at Hazel Lodge are designed to enhance the wellbeing of residents, with comfortable bedrooms and communal areas where residents can socialise and engage in various activities.

Hazel Lodge is more than just a care home; it's a community where residents are treated with respect and dignity. The home's strong community links enable the organisation to host various events and activities, ensuring that residents' personal interests and hobbies are catered for.

Show Hazel Lodge on the Map

Care Provided by Hazel Lodge

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Sensory Impairment
  • Care Types Provided
  • Dementia Nursing Care
  • Nursing Care
  • For a maximum of 21 Service Users
  • Privately Owned
  • Care Offered
  • AIDS/HIV
  • Alzheimer's
  • Asperger Syndrome
  • Bariatric Care/Obesity
  • Cancer Care
  • Cerebral Palsy
  • Colitis & Crohn's Disease
  • COPD/Pulmonary Disease
  • Down Syndrome
  • Epilepsy
  • Head/Brain Injury
  • Hearing Impairment
  • Huntington's Disease
  • Motor Neurone Disease
  • Multiple Sclerosis
  • Muscular Dystrophy
  • Neuropathic
  • Orthopaedic
  • Parkinson's Disease
  • Speech Impairment
  • Spina Bifida & Hydrocephalus
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • Day Care
  • End of Life Care
  • Own GP if required
  • Palliative Care

Good to Know

  • Person in charge
  • Karen Oliver (Manager)
  • Admission Criteria
    • Privately funded, NHS funded, Local Authority with top up.
    • Ages 45+
  • Room Information
    • Single Rooms (21)
    • Couples/Companion Rooms (0)
    • Single Rooms with ensuite Wet Room (21)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Year Purpose Built: 2014
    • Last Refurbishment: 2022
    • Number of floors: 1

Funding & Fees Guide for Hazel Lodge

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care £1,300 – £1,300
    • Self-Funded Residential Dementia Care £1,300 – £1,300
    • Self-Funded Nursing Care £1,500 – £1,500
    • Self-Funded Nursing Dementia Care £1,500 – £1,500
    • RESPITE Self-Funded Residential Care £1,500 – £1,500
    • RESPITE Self-Funded Residential Dementia Care £1,500 – £1,500
    • RESPITE Self-Funded Nursing Care £1,600 – £1,600
    • RESPITE Self-Funded Nursing Dementia Care £1,600 – £1,600

  • Island Healthcare's fees are decided based on the professional assessment of our registered managers and the need of the individual. Our fees are the same regardless of the level of public funding you may be assessed as receiving so a top-up may be payable. All 1:1 support that is needed is additional.
    The care at Hazel lodge is of the highest standard. Highly experienced nursing staff are on duty 24 hours a day.
  • (these prices are only a guideline, please contact Hazel Lodge to find out the exact price for your requirements)

Facilities

  • Gardens
  • Lift
  • Minibus or other transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Residents Internet Access
  • Smoking not permitted
  • Television point in own room
  • Wheelchair Access
  • Visiting

  • Visiting hours not restricted Lunch time is 12.30 which is protected time for the residents.


  • Parking

  • There is a care park at the back of the building. To get to the car park, travel up Speeds Lane - the entrance is on the right.


Hazel Lodge Reviews (9)

9.6

Hazel Lodge has a Review Score of 9.6 (9.645) out of 10, based on 9 reviews in the last 2 years. Over all time Hazel Lodge has 9 reviews.

Overall Experience

  • 7
  • 2
  • 0
  • 0
  • 0

Date Published

9
0
8
9
0

Review from C T (Sister of Resident) published on 28 August 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Hazel Lodge care home has been caring for my brother since February 2023, firstly as respite care but unfortunately now as palliative/end-of-life care. After a lengthily spell in hospital he was very pleased to return to the care and attention the home gives. Friendly staff and attentive who have made
his days certainly more comfortable and pleasant. All staff very helpful, the advantage of being a small care home. No hesitation in recommending Hazel Lodge.

Reply from Karen Oliver, Registered Nurse Manager at Hazel Lodge

Thank you so much for your very kind review. It has been such a pleasure getting to know your brother over the months he has been with us. We will continue to provide the highest level of care for him maintaining his comfort meeting any needs he has. It is an honour to care for him. Kind regards.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Victoria C (Daughter of Resident) published on 23 August 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Brilliant care home, wonderful staff who care for the residents and families of the residents, very supportive, listen to any concerns and action anything quickly, it is always clean and tidy and food is always good. The carers and management team are outstanding.

Reply from Karen Oliver, Registered Nurse Manager at Hazel Lodge

Thank you so much for the wonderful review. At Hazel Lodge we work closely as a team which promotes the best care for our clients. It is a pleasure to have your loved one living at the home. It's enjoyable to spend time and really get to know your loved one. Heart felt thanks from all of the team at the home, it is so appreciated.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from M F (Daughter of Resident) published on 20 August 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My daughter has been very well looked after at Hazel Lodge. She is well cared for, always clean and wearing clean clothes. Any shortcomings are rectified immediately. Overall unable to fault the service afforded to my daughter.

Reply from Karen Oliver, Registered Nurse Manager at Hazel Lodge

Thank you so much for your review. It is such an honour and privilege to care for your daughter and know that we can provide all the care and support she needs. It is a real pleasure.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Mary B (Wife of Resident) published on 14 August 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Good, sensitive care.

Reply from Karen Oliver, Registered Nurse Manager at Hazel Lodge

Thank you so much for your review. It is an absolute pleasure to look after your husband, he is a truly wonderful resident.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from I D (Son of Resident) published on 29 July 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Hazel Lodge does a fantastic job of caring for my mum, the staff are attentive and friendly to not only the residents but all visitors to the home. My mum refers to the staff as her friends which is comforting to hear.

Reply from Karen Oliver, Registered Nurse Manager at Hazel Lodge

Thank you for reviewing Hazel Lodge. We are honoured to care for your mum she is a wonderful lady. It is a privilege to care for her Kind regards Karen Oliver Registered Nurse Manager


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from S R (Niece of Resident) published on 16 July 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I visited my aunty at Hazel Lodge, she suffered a severe stroke over 2 years ago. I live in Australia and haven't seen her since the stroke. At Hazel Lodge, she receives excellent care, is made to feel very special, treated with respect and dignity.
The staff are all kind and caring with attention
to detail, the environment is lovely and stimulating. Beautiful gardens and a saxophone player entertained today before lunch. Thank you.

Reply from Ian Bennett, Managing Director at Hazel Lodge

Thank you for your heartfelt review. We are delighted to hear that your aunty is receiving excellent care at Hazel Lodge. Our compassionate and dedicated staff strive to create a warm, respectful and stimulating environment for all residents. It's wonderful to know that the beautiful gardens and special touches like the saxophone performance made her day memorable. Your feedback is greatly appreciated.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from P W (Partner of Resident) published on 17 June 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My partner has been in Hazel Lodge for a month now. She has last-stage dementia (Alzheimer's/vascular) and is also a lifelong type 1 diabetic. I chose this home as it was recommended to me and owned by Island Healthcare Ltd. My partner is very well looked after and cared for. She receives a quality
of life and dignity which one would expect at this time.
The place is well-kept and well-staffed. I could not have chosen a better place for my partner.

Reply from Ian Bennett, Managing Director at Hazel Lodge

Thank you for your amazing review. We're so pleased to hear that your uncle and your family have had such a positive experience at Hazel Lodge. Your kind words about our team's care and professionalism mean the world to us. Thank you for your trust and support!


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from S B (Niece of Resident) published on 17 June 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My uncle and our family have had the most amazing care from every single member of staff. Hazel Lodge runs a fine star 'tight ship' where nothing is too much trouble. We cannot thank the staff enough for all their care. Caring, compassionate, professional, highly skilled, knowledgable care. In a tranquil,
clean setting. I don't know what we would have done without them.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from S H (Daughter of Resident) published on 10 July 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The care that my mum has had from the staff at this home is excellent, she is very content and happy.
They treat her as part of the big family and also treat us as part of the family too.
It is always clean and tidy but not so clinical that you feel your in a hospital they have it just right.
The
lounge and outside patio area is lovely and you can see the hard work the staff have put in to make it lovely for the residents.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Current Review Score: 9.6 (9.645)

Overview of Review Score

The Review Score of 9.6 (9.645) out of 10 for Hazel Lodge is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.7 out of 5 from 9 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 4.9 out of 5 from 9 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.745 for Hazel Lodge is calculated as follows: ( (86 Excellents x 5) + (14 Goods x 4) + (5 Satisfactorys x 3) + (1 Poors x 2) ) ÷ 106 Ratings = 4.745

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 4.9 Points relating to the number of positive Reviews for Hazel Lodge is based on 9 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 = 3.9

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 21 registered maximum number of service users is 4.2, which has been reached with 9 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 9 Apr 2022

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (0)

Loading

Loading

Loading

Loading

Loading

Loading

Loading events

Meet the Team (1)

Karen

Karen Oliver

Job Title: Registered Manager

Joined: 2019

Karen has extensive managerial experience within the private and public healthcare sector and is also a trained nurse specialist practitioner who is passionate about working in the care service.


Frequently Asked Questions about Hazel Lodge

What types of Care is Hazel Lodge registered for?

Older Person Care, Dementia, Respite Care, Physical Disability & Sensory Impairment are the registered (by the Care Quality Commission) categories of Care.

What additional types of Care does Hazel Lodge provide?

Palliative Care, Day Care, Convalescent Care, Own GP if required & End of Life Care are other types of care provided.

How many Rooms does Hazel Lodge have?

There are 21 Single Rooms.

What are the Facilities & Services at Hazel Lodge?

Own Furniture if required, Pet Friendly (or by arrangement), Smoking not permitted, Minibus or other transport, Lift, Wheelchair Access, Gardens, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is Hazel Lodge to the centre of Ryde?

2.7 mile(s) as the crow flies, distance by road may be significantly further.