Heath Lodge Care Home

Nightjar Road, Holt NR25 6GA
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9.7 37 Reviews
  • Heath Lodge Care Home, Holt
Heath Lodge Care Home is located in Holt. The home offers residential care for up to 66 adults.

Boasting a range of facilities including a coffee area, bar area and cinema room, Heath Lodge also offers spacious living and dining areas for residents to relax, socialise and spend time with loved ones during visits.

The dedicated care team will get to know each resident, working with them and their loved ones to create detailed care plans so that their needs are always met. The care team provides individual and compassionate care by getting to know each individual and building strong relationships with them and their loved ones.

Residents living with dementia receive quality dementia care, provided by colleagues who are fully trained to ensure their approach is the best for residents living with dementia.

If you'd like to find out more about the home and what they have to offer, the team are happy to help.

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Care Provided by Heath Lodge Care Home

  • Primary Care Categories
  • Dementia
  • Mental Health Condition
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Sensory Impairment
  • Care Types Provided
  • Dementia Residential Care
  • Residential Care
  • For a maximum of 66 Service Users
  • Privately Owned
  • Care Offered
  • Alzheimer's
  • Anorexia/Bulimia/Self Harming
  • Bariatric Care/Obesity
  • Cancer Care
  • Colitis & Crohn's Disease
  • COPD/Pulmonary Disease
  • Down Syndrome
  • Epilepsy
  • Hearing Impairment
  • Huntington's Disease
  • Multiple Sclerosis
  • Muscular Dystrophy
  • Parkinson's Disease
  • Speech Impairment
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • Day Care
  • End of Life Care
  • Own GP if required
  • Palliative Care
  • Physiotherapy

Good to Know

  • Person in charge
  • Hazel Madden (General Manager)
  • Admission Criteria
    • Ages 65+
  • Room Information
    • Single Rooms (66)
    • Single Rooms with ensuite Wet Room (66)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Year Purpose Built: 2023

Funding & Fees Guide for Heath Lodge Care Home

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care from £1,605
    • Self-Funded Residential Dementia Care from £1,605
    • RESPITE Self-Funded Residential Care from £1,605
    • RESPITE Self-Funded Residential Dementia Care from £1,605

  • At Danforth Care Homes, One Inclusive Fee Covers It All


    Choosing the right care home for yourself or a loved one is a big decision, and we’re here to make it simpler. At Danforth Care Homes, we pride ourselves on offering one inclusive fee across all our homes. This means no unexpected costs or additional fees—ever.


    Here’s what’s included:


    All Levels of Care: Whether needs change over time, our comprehensive care ensures residents always receive the right level of support.


    Accommodation: A comfortable, private room to call home.


    Nutritious Meals: Delicious, chef-prepared meals tailored to residents' preferences and dietary needs.


    Lifestyle Activities: Daily activities and events organized by our dedicated in-house lifestyle team, designed to engage, entertain, and enrich.


    Weekly Services: Visits from a professional hairdresser and chiropodist are part of our commitment to residents’ well-being.


    Our all-inclusive approach ensures peace of mind for residents and their families, so they can focus on what truly matters—quality time together.
  • (these prices are only a guideline, please contact Heath Lodge Care Home to find out the exact price for your requirements)

Facilities

  • Bar/Café
  • Gardens
  • Lift
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Internet Access
  • Television point in own room
  • Wheelchair Access
  • Visiting

  • Visitors are welcome at all times, including meal times and special events.


  • Parking

  • Private onsite car park


Heath Lodge Care Home Reviews (37)

Total of 37, showing 21-37
9.7

Heath Lodge Care Home has a Review Score of 9.7 (9.685) out of 10, based on 34 reviews in the last 2 years. Over all time Heath Lodge Care Home has 37 reviews.

Overall Experience

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Date Published

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Review from Sarah C (Daughter of Resident) published on 18 January 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Heath Lodge were absolutely wonderful supporting my mother - and our family - in her final days. The carers and support staff were all so kind, caring, patient - absolutely nothing was too much trouble and they really did make all the difference at a very sad and stressful time.
Heath Lodge is nicely
appointed, well-equipped and very clean. I would highly recommend it. Thank you to all the team there for 'making a difference'.

Reply from Amy Batchelor, Customer Relations Manager at Heath Lodge Care Home

Thank you for your kind words, firstly on behalf of everyone at Danforth Care Homes we are sending our condolences to you and your family and thinking of you all at this extremely sad time. We are so pleased we were able to support Mum and you as a family and take some of the stress away. Thank you.


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Review from Shelley C (Daughter of Resident) published on 18 January 2024
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

My mum required care, but in an environment, she felt at home in. We visited Heath Lodge and she liked the newness and the fact she could have a 'suite' in due course. In May she moved in. There were definitely teething problems with regard to staffing numbers and the food left something to be desired
in the early stages but improved as time went on. The home was beautifully furnished and always clean - very important things for my mum. She did eventually get her larger room and it was stunning with lovely views across fields, and with the extra space Mum started to accept it as her home. She developed some good relationships with the longer-term staff, enjoyed the cinema, having her own bird feeder, the coffee mornings and other various events. I do feel there could have been more activities for those without dementia, as she felt many were a little childish. Unfortunately Mum became poorly, and it is here that I can not praise the management enough - amazing care and concern!

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Review from Felicity T (Respite Resident) published on 20 December 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Heath Lodge was beautifully furnished but had no recliner chairs. I was post-op knee replacement and needed one, so had to elevate my leg on the bed. The carers were excellent and very kind and I was impressed with their patience and care for those who were confused or had dementia. I was unable to
get to the dining room, so meals were on a tray. My room was at the far end and the food was usually tepid or cold and delivery erratic due to the staff being busy. As a retired RGN of 40 years, I did feel that many dementia patients and their demands rather 'put off' those who were 'compos mentis' and I have heard this said outside in the community, as they can be upsetting and intrusive to those who have not come across this before. I feel they should be separate, with extra staff and different activities.

Reply from Amy Batchelor, Customer Relations Manager at Heath Lodge Care Home

Thank you so much for taking the time to leave a review for us.
We really value your feedback. Firstly, I am sorry you didn’t feel able to come along to the dining room for your meals, we have reviewed our meal service to those choosing to eat in their rooms and your feedback has been noted and we have now improved this service.
Here at Heath Lodge, we pride ourselves on delivering person centred care and our home being a community, with this in mind we don’t believe residents should be separated due to a diagnosis of living with dementia. We regularly review individuals needs and if we feel an individual is having an impact on others living at Heath Lodge, we address this with our trained staff and reach out to our community support teams to help support the resident.


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Review from G L (Wife of Resident) published on 15 December 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

This was a second visit to Heath Lodge Care Home. My husband was welcomed back by staff. This made him feel very comfortable for his two week stay.
I have booked to return Feb/March '24 for another stay to give me some rest.
The manager is very caring and understanding.

Reply from Amy Batchelor, Customer Relations Manager at Heath Lodge Care Home

Thank you for your wonderful review, we are so pleased both yourself and husband are happy with the care he has received for his 2-week respite stay. We will look forward to seeing you both next year for another stay and for you to have some well-deserved rest. Thank you.


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Review from M F (Niece of Resident) published on 20 November 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Heath Lodge is a new care home and has been designed to a very good standard with lots of facilities for the residents. Over the last few months with extra staff added the improvement has been very evident. The management and staff go above and beyond the call of duty to look after every one and they
appear to have a great knowledge of every resident. Having both my uncle and aunt at the home has been very challenging for our family and the home. My uncle has dementia and lung cancer and they have really taken care of him including recognising when a stay in hospital was needed. They have tried to work with my aunt for many months trying to get her settled but sadly it was agreed that Heath Lodge was not right for her due to her mental capacity problems. After having my aunt assessed at the hospital it was noted by the professionals that they were amazed at how long she had stayed at the home, this only goes to show how empathetic and caring they have been towards my aunt.

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Review from L C (Relative of Resident) published on 31 October 2023
Submitted via Website • Report

Overall Experience  Overall Experience 1.0 out of 5

A relative went for respite care here and in less than 24 hours sustained 2 unwitnessed falls banging his head and sustaining a deep gash on his hand. We ended up in A and E for 11 hours. Whilst this care home advertises for dementia I would stress that they do not have the trained staff to deal with
anything other than mild dementia. This relative should have received more supervision. Also, an assessment was carried out on the telephone without having seen this relative prior to him going there. Heath Lodge looks very nice and is all brand new but I would question the care. In the end, they said they couldn’t meet his needs and refunded the fees.

Reply from Joanna Roberts, Operations Director at Heath Lodge Care Home

I am sorry to hear that you are frustrated with the level of service you feel your relative received at Heath Lodge Care home. A detailed preadmission assessment was completed and your relative visited for lunch prior to the admission. Unfortunately, there are times when a person’s needs can change rapidly, and this was the case during your relative’s admission. We have a duty of care to ensure our team can look after people safely and there are times that needs can become too great. In this case, it would have been to the detriment to the resident if they continued to reside within this setting. I wish you well in finding a suitable care home to meet your relative’s needs.


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Review from K W (Daughter of Resident) published on 2 October 2023
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

This is a relatively new home with very good hotel-quality design and exceptional impact. The staff levels have been increasing as the resident numbers increase and it has a happy and friendly feel to it. Management and staff are willing to go the extra mile to help with additional care when it is needed
and enjoy being involved in activities and entertainment. This is very reassuring and much appreciated. This has also improved significantly as more staff have been appointed. Some personal things that we might take for granted as their children - like the ability to have a regular bath, chiropody, nails painted and weekly hairdressing have been particularly appreciated. The Heath Lodge team should feel proud of what they have achieved and what they do for a living. Keep it up!

Reply from Jess Blythe, Chief of Staff at Heath Lodge Care Home

Thank you for taking the time to write a lovely review of Heath Lodge. Our passionate, dedicated team work hard every day to ensure our residents and their loved ones feel welcome, comfortable, and truly part of our family. We're thrilled to see that your loved one is enjoying the activities and daily routine we offer here.
We are very proud of all of our activities, from the cinema room to the hairdresser and chiropodist who attend regularly and we look forward to continuing to provide our high standards of care and lifestyle. We appreciate your high recommendation and hope your loved one continues to have a pleasant stay with us. Thank you again for sharing your feedback.


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Review from Janie C (Daughter of Resident) published on 2 October 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother became a resident at Heath Lodge at the beginning of June this year. It is a very hard decision for a daughter to take regarding her mother's future and ongoing care, however, I knew I had made the right decision for her to live at Heath Lodge from the moment we arrived. There was a warm
welcome as soon as we stepped through the front door and that warmth and genuine kindness from all of the staff is always in evidence. I spend a lot of happy times visiting my mother and chatting with other residents during these visits, sometimes accompanied by my Border Collie, residents and staff alike have become our extended family and for that, I am hugely appreciative.

Reply from Jess Blythe, Chief of Staff at Heath Lodge Care Home

Thank you for taking the time to share feedback with us about your experience so far. Our staff always focus on a person-centred care approach, and it is lovely to read you and your mother have felt this. We are constantly striving to provide our residents with all the facilities and services needed to make them feel right at home and ensure our residents and their families feel included. Our team are extremely passionate and will be very pleased to hear you feel part of the family, which is something at Danforth Care Homes we endeavour to create. Thank you for allowing us to enjoy the warmth and joy a visit from your Border Collie brings.


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Review from David P (Husband of Resident) published on 2 October 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I couldn't be happier with the care my wife receives. The home is beautifully designed and furnished to a very high standard, more like a hotel than a care home. The managers are enthusiastic and approachable. The carers, the kitchen, domestic and maintenance staff are all excellent, very caring and
compassionate, with time to talk to residents and visitors.
The meals are varied and a choice is offered with wine if the resident wants it, and drinks and snacks are freely available all day.
Important things like hairdressing, chiropody and nail varnishing all help to maintain the dignity of the residents.
There is a wide range of activities, and in addition, there is a cinema for films, some TV programmes and a morning service from the Parish Church is screened on Sunday mornings.
Visitors are free to visit at any time and are welcome to stay for meals at no extra charge, and there are two 'garden rooms' on the ground floor where visits can take place in private if that is wanted.

Reply from Jess Blythe, Chief of Staff at Heath Lodge Care Home

Thank you for sharing your lovely feedback regarding Heath Lodge. We are extremely proud to have such wonderful facilities our residents can access at their leisure. We are thrilled you have been able to experience the activities and delicious homemade meals we provide at Heath Lodge. Our team are incredibly dedicated to providing a friendly, caring environment where residents and their loved ones can experience various activities, meals and lifestyle choices to make them feel right at home.
We appreciate you taking the time to share your high recommendation.


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Review from N C (Resident) assisted by family/friend published on 31 August 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

At the beginning of July, I spent two weeks at Heath Lodge (for respite care for my wife) The home is new, well designed and equipped to a very high standard including facilities for many different activities. Everything was well run and the staff were always helpful and cheerful. The food was varied
well cooked and presented attractively. I look forward to another stay at Heath Lodge before too long.

Reply from Meghan Tattersall, Sales and Marketing Manager at Heath Lodge Care Home

Thank you for your lovely review of Heath Lodge Care Home. We're delighted you enjoyed our new, well-equipped facilities, the activities, and the attentive care from our cheerful staff. We are also thrilled you found the food wonderful. We are looking forward to welcoming you and your wife back to Heath Lodge Care Home.


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Review from Sue A (Friend of Resident) published on 15 June 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

In the last two years I have had experience of many care homes and nursing homes - through elderly family members being in care.
This home is outstanding in every respect and feels more like a quality hotel. the staff are bright and kind and caring and that refelts on the management.

Reply from Sarah Hopton, Sales & Marketing Advisor at Heath Lodge Care Home

Thank you so much for taking time to submit this review for us. It is always so nice to get feedback, it means a great deal to all for the team.


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Review from Lois H (Daughter of Resident) published on 27 March 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

How fortunate that Heath Lodge has recently opened in Holt, near to where Mum and Dad have lived for 30 years! Mum came into Heath Lodge on 6th Feb.2023, the actual official afternoon opening with afternoon tea, a violinist and Holt’s Mayor cutting the ribbon. After a very difficult first week for mum,
during which the staff were great at all times, we can now say that mum is very settled and happy here. All the staff are very professional and friendly - nothing is too much trouble for them, and their patience and care in getting to know mum, and helping her to settle in has been exemplary. Equally, when we’ve taken dad to visit her for lunch and also for afternoon tea.


Heath Lodge is a lovely brand new residential care home with very modern features - overlooking open fields and gardens with a very ‘homely’ atmosphere. Both the manager and care manager are very approachable with excellent lines of communication. We would thoroughly recommend Heath Lodge.


Reply from Sarah Hopton, Sales & Marketing Advisor at Heath Lodge Care Home

Thank you! Your feedback is really helpful to us. It's fantastic to know that mum has settled in and that the team have been able to support that process. We really appreciate your recommendation.


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Review from Dereck H (Son of Resident) published on 22 March 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

it is a brand new home so you would expect everything to be on point. My mothers a resident on respite care, she has been resident for two weeks. All the staff have shown themselves to be professional, courteous and empathetic. Not only to residents but those related and visiting as well.
Carers have
been very quick at picking up the inevitable issues relating to the elderly and dementia-suffering residents. Early days, but overall excellent so far. Thank you.

Reply from Sarah Hopton, Sales & Marketing Advisor at Heath Lodge Care Home

Your feedback is very important to us. I appreciate you taking the time to feed back on your experience with us so far. Thank you, your comment are great and I know the team will be pleased about you highlighting their approach and quick response to any issues. I will be sure to pass this on.


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Review from B W (Daughter of Resident) published on 21 March 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Heath Lodge Care Home staff have been and continue to be very professional, empathetic and most importantly caring towards our Mother who took up residence early in Feb. Our mother's needs which in the first couple of weeks were very challenging due to the big change of circumstance caused her considerable
angst and upset. During this time every member of the team have showed her compassion and reassurance which has now enabled her to settle well into this very lovely residential home. She is beginning to take part in activities and building relationships with the other lovely residents.
The facilities on offer and flexibility for all residents is excellent, the staff are very caring always putting the needs of the residents first. All members of our family are made welcome when we visit which highlights the home from home, caring environment that the manager and her team have worked hard to deliver.

Reply from Sarah Hopton, Sales & Marketing Advisor at Heath Lodge Care Home

Thanks for taking the time to post this and for letting us know your thoughts.
It's heartwarming to hear that your family member is now settled with us; and that you can see our residents are at the centre of everything we do.


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Review from Susan S (Daughter of Resident) published on 17 March 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Heath Lodge is a new care home, I went to visit it before it had opened. Prior to my visit, I was a little concerned that I had no point of reference, this worry was allayed very quickly. It is beautifully set out, with small areas where the residents can sit and feel almost as if they are at home,
nothing like our traditional views of a care home. The rooms are well appointed, all en-suite, the corridors are wide and bright and airy, the dining area is set up more like a lovely restaurant but what really put my mind at rest was talking to the general manager and care manager. Every worry and concern of mine were put to rest, and I had a lot of them. Mum has been living with me for five years. She had become increasingly weak and my cottage was not ideal to manage her. She has mobility problems and a ten-year vascular dementia diagnosis. The transition into care has been effortless, she is very happy and I have absolutely no regrets, the staff are really lovely.

Reply from Sarah Hopton, Sales & Marketing Advisor at Heath Lodge Care Home

We really appreciate your generous feedback. it's fantastic to hear from relatives that you are very happy with the approach and service we provide. Thank you for taking the time to post this for us. We really appreciate it and I will ensure that the team at Heath Lodge get this valuable feedback.


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Review from Debbie B (Daughter of Resident) published on 13 March 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

What a fantastic care home! I attended the opening event thinking we might need future respite care for mum, little did I know we needed that care sooner than expected! From the moment I contacted the manager we have been overwhelmed by the level of care, passion and support for Mum from all the staff,
they are a real credit to the company! Nothing is too much trouble, their attention to detail and interactions with the residents is second to none! Every resident is truly looked after with all their individual needs met in a beautiful homely setting. The cinema room and popcorn machine are an added bonus. Several friends and family have had very different experiences in other care homes, so we were feeling very apprehensive initially, but those feelings disappeared from the moment we dropped Mum off! I really cannot express enough how happy we are with the care being given to mum and also the great communication and support given to our family, thank you it’s very much appreciated!

Reply from Sarah Hopton, Sales & Marketing Advisor at Heath Lodge Care Home

Thank you so much for your comments. At Heath Lodge we have an amazing team of dedicated staff, who all support the highest standard of care and create the best quality of life for all our residents. This is at the heart of everything we do, and it is so nice to hear that our efforts and the service we provide are valued. We appreciate your feedback and will ensure that this is passed back to the team.


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Review from H M (Daughter of Resident) published on 13 January 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very impressed with the obvious knowledge of the manager.

Reply from Alicia Bradon, Marketing and communications manager at Heath Lodge Care Home

Thank you for your review; we really appreciate you taking the time to complete this. All our managers come with a wealth of knowledge. We hope you enjoyed visiting our home and looking forward to welcoming you back soon.


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Current Review Score: 9.7 (9.685)

Overview of Review Score

The Review Score of 9.7 (9.685) out of 10 for Heath Lodge Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.7 out of 5 from 34 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 33 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.685 for Heath Lodge Care Home is calculated as follows: ( (306 Excellents x 5) + (68 Goods x 4) + (17 Satisfactorys x 3) + (1 Poors x 2) + (5 Very Poors x 1) ) ÷ 397 Ratings = 4.685

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Heath Lodge Care Home is based on 33 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 66 registered maximum number of service users is 13.2, which has been reached with 33 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 15 Jul 2023

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (0)

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Meet the Team (1)

Hazel

Hazel Madden

Job Title: General Manager

Joined: 2023

Hazel has over 20 years of experience working in healthcare. She started her career in adult mental health before finding her true passion in elderly and dementia care. Once she found her passion Hazel was determined to become registered manager of her own home and started taking steps to make this happen.


Hazel with the support of her colleagues began to learn all aspects of becoming a registered manager as well as completing a dementia friends and dementia excellence course.