Heath Lodge Community Haven Reviews (5)
Heath Lodge Community Haven has a Review Score of 9.2 (9.223) out of 10, based on 5 reviews in the last 2 years. Over all time Heath Lodge Community Haven has 5 reviews.
Review from Christina J (Daughter of Resident) published on 15 March 2024
Submitted via Website •
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Overall Experience
5.0 out of 5
Reply from Harley Huggon, Registered Manager at Heath Lodge Community Haven
Thank-you for your kind words; it is a pleasure to be looking after your mum, and we are so happy she is here!
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Review from Cathy S (Daughter of Resident) published on 8 March 2024
Submitted via Postal Card •
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Overall Experience
5.0 out of 5
Reply from Harley Huggon, Registered Manager at Heath Lodge Community Haven
Thank you for your lovely words, it is a pleasure looking after your mum!
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Review from George B (Husband of Resident) published on 4 September 2023
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Overall Experience
5.0 out of 5
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Review from Natasha W (Daughter of Resident) published on 21 July 2023
Submitted via Postal Card •
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Overall Experience
5.0 out of 5
Reply from Harley Huggon, Registered Manager at Heath Lodge Community Haven
Thank you for your kind words. Your mum really is a part of the family and it is a pleasure having her here!
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Review from George B (Husband of Resident) published on 13 June 2023
Submitted via Postal Card •
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Overall Experience
5.0 out of 5
Reply from Harley Huggon, Registered Manager at Heath Lodge Community Haven
Thank you for your kind words George, we really appreciate feedback. It's a pleasure to support your wife, we're glad to have her here!
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Overview of Review Score
The Review Score of 9.2 (9.223) out of 10 for Heath Lodge Community Haven is based on a) the Average Rating and b) the number of positive Reviews.
a) The Average Rating is 4.9 out of 5 from 5 Reviews in the last 24 months.
b) The score for the number of positive Reviews is 4.3 out of 5 from 5 positive Reviews in the last 24 months.
Detailed Breakdown of Review Score
The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:
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a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.
The Average Rating of 4.917 for Heath Lodge Community Haven is calculated as follows: ( (55 Excellents x 5) + (5 Goods x 4) ) ÷ 60 Ratings = 4.917
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b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').
The 4.306 Points relating to the number of positive Reviews for Heath Lodge Community Haven is based on 5 positive Reviews in the last 24 months and is calculated as per below:
The 5 points available are broken down as follows:
i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 = 3.5
ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 31 registered maximum number of service users is 6.2. 5 Positive Reviews ÷ 6.2 = 0.806
When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.