Heathfield Court Care Home

147 Colyers Lane, Northumberland Heath, Erith DA8 3PB
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9.9 114 Reviews
  • Heathfield Court Care Home, Erith
Heathfield Court is an award-winning care home that provides compassionate residential, nursing and dementia care.

The experienced team focuses on gaining a deep understanding of each of their treasured residents, alongside their medical and physical needs. They also seek to establish meaningful relationships with residents’ loved ones, involving them in life at the home.

There is a varied schedule of person-centred activities to suit all interests and abilities; from art afternoons and fun group exercise to gardening club.

Residents are supported to maintain links with the local community, building friendships with school children and visiting performers, as well as enjoying regular minibus excursions to historical sites, museums, tea rooms, and nature reserves. The home also runs a ‘make a wish’ initiative, granting residents’ wishes, big and small.

Set over three floors, the elegant and welcoming home features beautiful en-suite bedrooms, relaxing lounges and a bustling bistro. There is an on-site library, cinema, spa and hair salon, all surrounded by tranquil landscaped gardens and a sunny roof terrace. The home also offers the latest in dementia aid technology from Tovertafel digital games table to sensory spa bathrooms.

Heathfield Court is home to affectionate rescue dogs, Trixie and Lulu. Residents enjoy petting and grooming the lovable duo, as well as taking them for walks in the garden and surrounding countryside.

In September 2023, Heathfield Court was voted among the Top 20 care homes in London by carehome.co.uk, for the second-time. It was also a Regional Finalist for the Putting People First Award in the Great British Care Awards 2023.

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Care Provided by Heathfield Court Care Home

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Sensory Impairment
  • Care Types Provided
  • Dementia Nursing Care
  • Dementia Residential Care
  • Nursing Care
  • Residential Care
  • For a maximum of 66 Service Users
  • Privately Owned
  • Care Offered
  • AIDS/HIV
  • Alzheimer's
  • Autism/ASD
  • Bariatric Care/Obesity
  • Bipolar/Manic Depression
  • Cancer Care
  • Cerebral Palsy
  • Challenging Behaviour/Psychosis
  • Colitis & Crohn's Disease
  • COPD/Pulmonary Disease
  • Epilepsy
  • Hearing Impairment
  • Huntington's Disease
  • Korsakoff Syndrome
  • Motor Neurone Disease
  • Multiple Sclerosis
  • Muscular Dystrophy
  • Neuropathic
  • Orthopaedic
  • Parkinson's Disease
  • Speech Impairment
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • Day Care
  • End of Life Care
  • Own GP if required
  • Palliative Care
  • Physiotherapy

Good to Know

  • Person in charge
  • Nikki Martin (Manager)
  • Admission Criteria
    • Ages 65+
  • Room Information
    • Single Rooms (66)
    • Couples/Companion Rooms (0)
    • Single Rooms with ensuite Wet Room (66)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Year Purpose Built: 2017

Funding & Fees Guide for Heathfield Court Care Home

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding

Facilities

  • Close to Local shops
  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Phone Point in own room
  • Residents Internet Access
  • Smoking not permitted
  • Television point in own room
  • Wheelchair Access
  • Visiting

  • Resident's visitors are always welcome. There are no restrictions as to visiting hours/days.


  • Parking

  • Free on-site parking is available.


Heathfield Court Care Home Reviews (114)

Total of 114, showing 1-20
9.9

Heathfield Court Care Home has a Review Score of 9.9 (9.903) out of 10, based on 54 reviews in the last 2 years. Over all time Heathfield Court Care Home has 114 reviews.

Overall Experience

  • 107
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Date Published

114
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Review from A M (Daughter of Resident) published on 11 February 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The facilities, but above all, the care is excellent (this is what is really important). The home has a warm, welcoming atmosphere and the staff adapt their approach to the needs of the individual resident. The home is one which feels safe and you know your family member will be well cared for with
their individual likes and dislikes taken into account.

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Review from Angela W (Daughter of Resident) published on 31 January 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My dad moved to Heathfield Court Care Home at the end of August 2024 and it was the best decision I made for him. My dad settled in straight away and has been very happy ever since. The rooms are spacious with ensuites, the meals served are perfect. The staff are compassionate, the garden area is beautiful
and there are lots of activities each week to keep all residents content.
Not only have they made my dad feel welcome, but every member of staff including the manager make me and my own little family feel as though we are part of the Heathfield family. There have been numerous events held since August with amazing entertainment. The support received personally on my dad's arrival will always stay with me. The whole team are so understanding and nothing is a problem.
I would compare Heathfield Court to a luxury hotel and have said on multiple occasions that I would happily move in. If you are looking for a care home for your loved one, this is definitely the one to choose!

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Review from Silvie S (Daughter of Resident) published on 29 January 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother has been at Heathfield Court Care Home this May for 2 years. It's a warm loving and friendly home. Home from home for our mother.
All staff are attentive to her needs and professional. Nothing is too much trouble. Accommodation is cosy and ample for my mother's needs.
Food is fresh and
plentiful throughout the day. My mother is treated with dignity and love.
There are activities planned for each day to keep residents engaged.
Mum always looks well cared for and happy.
Care home price is as expected for private care.
Home manager is an amazing lady and can't say enough about her and her steam of angels that care for our loved ones.

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Review from Sue P (Daughter-in-law of Resident) published on 29 January 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The care received by my mother-in-law and sister (who also resides at Heathfield Court Care Home) is excellent. The staff are kind and helpful and if you have any concerns these will be dealt with quickly. Because my sister was receiving such good care my Mother-in-Law chose Heathfield Care Home to
move in to.

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Review from Marilyn H (Daughter of Resident) published on 27 January 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum has been at Heathfield Court Care Home for 2 years now and has never been unhappy or asked if she could go home. The staff are all so hard working under conditions at times that can be very difficult, all of which they do with patience and with a smile. Mum's room is always clean and tidy and the
girls take such good care in keeping it that way. The staff always make a fuss of mum and she loves that. She always enjoys joining in with the activities and there is always something going on to keep them stimulated which is great. The trips that they are taken on are always enjoyed and the entertainment is something they all love and it is so nice to see them all singing and dancing.

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Review from S K (Relative of Resident) published on 27 January 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Heathfield Court Care Home provides a caring and friendly environment.
The carers respect the way the residents wish to live within the home.
The facilities are very good and there is a mini bus for trips.

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Review from Sara S (Daughter of Resident) published on 27 January 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My dad moved into Heathfield Court Care Home in November 2024, and he has been happy and settled ever since. He lives on the dementia floor, where the staff genuinely understand the symptoms of dementia and the specific needs of the residents. I always feel included and well-informed about his care,
with regular updates from the staff.
Heathfield has a warm, homely atmosphere, with plenty of small lounges where I can sit with my dad, making it feel like we're at home. We were also able to spend Christmas Day with him, which was such a lovely experience. It meant my dad didn't have to leave his familiar environment and travel to ours, helping him stay calm and settled.
Heathfield is very family focused, and this is clearly evident during their social events, which are always packed with residents and their families. I usually have lunch with my dad once or twice a week, and the management team is always welcoming and supportive.

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Review from Val R (Daughter of Resident) published on 23 January 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum has been a resident since May 2023. Thanks to the alert professionalism of all of the staff mum is safe, well looked after, healthy and content. The in-house hairdressers are gentle, caring with cutting and curling Mum's hair. The variety of entertainment and weekly programs are very stimulating
for residents and heartfelt for families. Immaculate housekeeping and deliciously planned culinary menus. I feel comfortable visiting mum and have enjoyed seeing the love and friendships mum has in her new life. I acknowledge mums decline and realise mum no longer knows or recognises me as her daughter, but it's ok as I now accept and realise the staff are now mums family and the residents are mums companions. Finally the in house training I attended has helped me considerably.

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Review from Jayne S (Daughter of Resident) published on 23 January 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum is so happy at Heathfield Court Came Home. She loves the staff and has so many friends amongst the residents. She enjoys getting involved in activities. Cannot thank the manager and the team enough for everything they do.
They really go the extra mile and mum was given her wish to attend her grandson's
Christmas wedding when a member of staff brought and accompanied her. A dream come true.

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Review from Paul D (Son of Resident) published on 23 January 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I think mum and dad are in the right place at Heathfield Court Care Home, and receive a good level of care and support from the staff. I feel their needs are met well and that they are happy at the home. We made a good choice placing them in your care.

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Review from F B (Daughter of Resident) published on 2 October 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum moved to Heathfield in April 2024. She has been very content since living there and seems happy and appropriately fulfilled. There are enough activities and interactions to keep her stimulated. She always looks clean, appropriately dressed and nicely styled hair. The staff all seem friendly and
caring. The environment is clean and well maintained. The garden and patio areas are excellent and big enough size to accommodate all residents and their visitors.

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Review from Janet L (Daughter of Resident) published on 4 September 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Everyone is very pleasant and helpful considering the issues I have. Nothing is too much trouble. It was lovely to be offered a meal so that we could sit with Dad too and not be hurried along.

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Review from Kay J (Sister of Resident) published on 6 August 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I had viewed many nursing homes for my brother but the manager at Heathfield Court was the only person who actually asked me about my brother on my first visit. I was made very welcome and didn't feel rushed at all. I knew from the beginning that this was the home for my brother.
I will explain a little
more about my brother. He is a 65-year-old gentleman with a learning disability. I had to find a nursing home for him due to the fact that he was placed in a residential home for only 3 weeks and due to neglect, he developed a pressure sore and was admitted into hospital for 4 months with osteomyelitis, (infection to the bones) he currently still has the pressure sore but thankfully, now he is in Heathfield Court, I cannot fault the care that he receives.
All the staff treat each resident with the utmost care, respect and dignity.
This is an outstanding home!
Thank you to the manager and the whole team for your wonderful care.

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Review from Samantha D (Granddaughter of Resident) published on 18 June 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Placing Nan in a home was incredibly difficult, given Nan's wish to remain at her home.
However, Heathfield's staff transformed a challenging situation into one of comfort and dignity. From arrival, the warm and welcoming atmosphere was evident. The team's respect and empathy exceeded our expectations.
Nan often spoke of how comfortable and well cared for she felt.
The staff's dedication to high-quality, compassionate care is truly commendable. We are particularly grateful for the personal touches and genuine concern shown by the nurses/caregivers. Their patience, attention to detail, and commitment never went unnoticed. The dignity and respect she received helped her feel safe and valued.
We also deeply appreciate how the team supported our family with regular check-ins and thoughtful enquiries about our well-being. The attentiveness/consideration exemplifies the compassionate care that defines Heathfield. It has left a lasting impact on us, we will always remember the kindness/support provided.

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Review from C C (Daughter of Resident) published on 17 June 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

After Mum's stroke in March, we decided as a family to put Mum into residential repsite. I found Heathfield Court and heard the glowing reviews. After a visit, we decided instantly that this was the place for Mum. We couldn't be happier with our decision, the staff, rooms, gardens and atmosphere are
homely and welcoming. The manager and her team have made us feel like a part of the family and we couldn't be more grateful for the love and care they give to my mother.

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Review from R D (Daughter of Resident) published on 14 June 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Everyone at Heathfield Court has helped Mum settle in well. The moment Dad and I walked in, we knew it was the right place for her and have not been disappointed. Thank you all for making the process pain-free, not just for Mum but for Dad too. We all feel that Mum really is in the best place.

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Review from N H (Son of Resident) published on 14 June 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum has been cared for very well. In fact, she looked better than for ages, and as a family that makes us very happy, as it is always a difficult decision to choose a care home, although we call it Heathfield rather than a care home. Just feels better. The staff are excellent, activities really good.
To summarise would say Heathfield has helped ever so much, for both Mum and us.

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Review from Heidi F (Daughter of Resident) published on 10 June 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The service, atmosphere and feel of Heathfield is different to any other care home I have visited.
The staff are so welcoming and they really engage with the residents, as well as providing fantastic tailored care.
When I first visited Heathfield the member of staff showing me around knew each and
every resident and was clearly well-liked. The home is spotlessly clean and with lovely decor, and the garden area is amazing.
My dad has vascular dementia and has not been at Heathfield for very long, but already I can see how much happier he is, and he tells me about his lovely room and the entertainment there.
Heathfield is a place you want to visit to see your loved one, where the residents have a real quality of life. I couldn't be happier that Dad is a resident there and I know he is very receiving the best care.

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Review from Jackie B (Daughter of Resident) published on 5 June 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

All of the staff are exceptional. My mother is very happy in the home which is 5 star. The food is lovely and have a varied menu.
It's nice to see that my mum is included in activities and no one is left out.
It was a good choice for Mum to be a resident at Heathfield Court Care Home.

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Review from Sheri P (Granddaughter of Resident) published on 4 June 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My nan came to Heathfield as she had many months of very poor health. Since being here, she has absolutely blossomed. She is happy, makes a conscious effort with how she looks/dresses, loves the staff, and the dogs and has made great companions with other residents. She is like a brand new version
of her old self. The home is lovely! Many activities for residents daily and trips out of the home.
The care home manager goes above and beyond to keep the residents of Heathfield informed, looked after and most importantly happy. Members of staff always check in on my nan, engage with her and put a smile on her face and ensure her caring needs are always met. The best decision made was for my Nan to become a permanent resident at Heathfield. I can’t praise the staff enough. Thank you for helping bring my nan back to her much happier self.

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Current Review Score: 9.9 (9.903)

Overview of Review Score

The Review Score of 9.9 (9.903) out of 10 for Heathfield Court Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.9 out of 5 from 54 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 54 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.903 for Heathfield Court Care Home is calculated as follows: ( (583 Excellents x 5) + (53 Goods x 4) + (3 Satisfactorys x 3) + (1 Poors x 2) ) ÷ 640 Ratings = 4.903

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Heathfield Court Care Home is based on 54 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 66 registered maximum number of service users is 13.2, which has been reached with 54 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 18 Jul 2018

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (17)

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Meet the Team (1)

Nikki

Nikki Martin

Job Title: Home Manager

Joined: 2023

Nikki began her inspirational career in care back in 1988 and joined Heathfield Court as a senior carer in 2018, a year after we opened. Showing a natural flair for person-centred care, Nikki’s talent was quickly recognised, as she progressed to a team leader, then later head of care.


Nikki’s dedication, passion and unwavering ability to bring joy to others, shone through year after year, and it wasn’t long before she took on the role of deputy manager. She even chose to move into Heathfield Court during the early days of the pandemic, to provide care and reassurance to our residents and wider team.


A graduate of our Management Academy, Nikki excelled in our training programme for aspiring leaders in 2021. Throughout this time, she was personally mentored by Carebase business manager and former home manager Gina Kitchenham. Nikki became Heathfield Court’s registered home manager in 2023.


Nikki shares that: “The best part of my job is making the residents laugh and providing them with the best possible experiences in the later part of their life. That’s what makes me happy.”


When she isn’t with her Heathfield family, Nikki likes to spend time with her husband Pat and grandchildren, Khloe, 13, and Finley, 6, as well as enjoying time with her son, Thomas, and daughter Stacey – who also works at Heathfield as our receptionist!


Frequently Asked Questions about Heathfield Court Care Home

What types of Care is Heathfield Court Care Home registered for?

Older Person Care, Dementia, Respite Care, Physical Disability & Sensory Impairment are the registered (by the Care Quality Commission) categories of Care.

What additional types of Care does Heathfield Court Care Home provide?

Palliative Care, Day Care, Convalescent Care, Physiotherapy, Own GP if required & End of Life Care are other types of care provided.

How many Rooms does Heathfield Court Care Home have?

There are 66 Single Rooms.

What are the Facilities & Services at Heathfield Court Care Home?

Own Furniture if required, Smoking not permitted, Close to Local shops, Near Public Transport, Minibus or other transport, Lift, Wheelchair Access, Gardens, Phone Point in own room, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is Heathfield Court Care Home to the centre of Erith?

0.7 mile(s) as the crow flies, distance by road may be significantly further.