Heathfield Court Care Home

147 Colyers Lane, Northumberland Heath, Erith DA8 3PB
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9.9 114 Reviews
  • Heathfield Court Care Home, Erith
Heathfield Court is an award-winning care home that provides compassionate residential, nursing and dementia care.

The experienced team focuses on gaining a deep understanding of each of their treasured residents, alongside their medical and physical needs. They also seek to establish meaningful relationships with residents’ loved ones, involving them in life at the home.

There is a varied schedule of person-centred activities to suit all interests and abilities; from art afternoons and fun group exercise to gardening club.

Residents are supported to maintain links with the local community, building friendships with school children and visiting performers, as well as enjoying regular minibus excursions to historical sites, museums, tea rooms, and nature reserves. The home also runs a ‘make a wish’ initiative, granting residents’ wishes, big and small.

Set over three floors, the elegant and welcoming home features beautiful en-suite bedrooms, relaxing lounges and a bustling bistro. There is an on-site library, cinema, spa and hair salon, all surrounded by tranquil landscaped gardens and a sunny roof terrace. The home also offers the latest in dementia aid technology from Tovertafel digital games table to sensory spa bathrooms.

Heathfield Court is home to affectionate rescue dogs, Trixie and Lulu. Residents enjoy petting and grooming the lovable duo, as well as taking them for walks in the garden and surrounding countryside.

In September 2023, Heathfield Court was voted among the Top 20 care homes in London by carehome.co.uk, for the second-time. It was also a Regional Finalist for the Putting People First Award in the Great British Care Awards 2023.

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Care Provided by Heathfield Court Care Home

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Sensory Impairment
  • Care Types Provided
  • Dementia Nursing Care
  • Dementia Residential Care
  • Nursing Care
  • Residential Care
  • For a maximum of 66 Service Users
  • Privately Owned
  • Care Offered
  • AIDS/HIV
  • Alzheimer's
  • Autism/ASD
  • Bariatric Care/Obesity
  • Bipolar/Manic Depression
  • Cancer Care
  • Cerebral Palsy
  • Challenging Behaviour/Psychosis
  • Colitis & Crohn's Disease
  • COPD/Pulmonary Disease
  • Epilepsy
  • Hearing Impairment
  • Huntington's Disease
  • Korsakoff Syndrome
  • Motor Neurone Disease
  • Multiple Sclerosis
  • Muscular Dystrophy
  • Neuropathic
  • Orthopaedic
  • Parkinson's Disease
  • Speech Impairment
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • Day Care
  • End of Life Care
  • Own GP if required
  • Palliative Care
  • Physiotherapy

Good to Know

  • Person in charge
  • Nikki Martin (Manager)
  • Admission Criteria
    • Ages 65+
  • Room Information
    • Single Rooms (66)
    • Couples/Companion Rooms (0)
    • Single Rooms with ensuite Wet Room (66)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Year Purpose Built: 2017

Funding & Fees Guide for Heathfield Court Care Home

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding

Facilities

  • Close to Local shops
  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Phone Point in own room
  • Residents Internet Access
  • Smoking not permitted
  • Television point in own room
  • Wheelchair Access
  • Visiting

  • Resident's visitors are always welcome. There are no restrictions as to visiting hours/days.


  • Parking

  • Free on-site parking is available.


Heathfield Court Care Home Reviews (114)

Total of 114, showing 21-40
9.9

Heathfield Court Care Home has a Review Score of 9.9 (9.903) out of 10, based on 54 reviews in the last 2 years. Over all time Heathfield Court Care Home has 114 reviews.

Overall Experience

  • 107
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Date Published

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Review from Mem B (Son of Resident) published on 4 June 2024
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

I feel blessed that we have found an amazing home for Mother. Prior to this, we were fraught with worry and anxiety both with her living at home on her home and the limited help that we could provide and the thought of finally having to make what is an enormous decision for mother. Naturally, we had
concerns as this was all very new to us (myself, my wife and my siblings), however, the manager provided the reassurance that we sought and we were pleased that Heathfield seemed like the place that Mother would thrive in.
She has thrived and she has been now involved in many activities that she would never have ordinarily participated in. We can sleep easy at night in the knowledge that all of her care needs are being taken care of.
A huge thank you to all of the staff at Heathfield. We genuinely think that there is care, compassion and consciousness around residents. We witness the little things 'off camera' like comforting residents with words and gentle hand soothing.
Well done!

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Review from T L (Daughter of Resident) published on 11 April 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I will always be grateful to the manager, for her patience and support when I was arranging care for Mum. She is exceptional in every way.
Every member of staff 'bent over backwards' to make Mum feel at home and supported me incredibly well too. I will never forget any of them.

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Review from Kim R (Daughter of Resident) published on 22 March 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The manager and all the staff are brilliant. Whenever I visit they are all very welcoming and the atmosphere at Heathfield Court is always very relaxed and friendly. Nothing is too much trouble. Mum is very settled and happy there. They look after her very well and keep us well informed. A big thank
you to the manager and her team.

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Review from Sharon S (Daughter of Resident) published on 20 March 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My dad became a resident in December 2023. He is so happy and has told me he feels cared for at Heathfield. Dad regularly takes part in activities, something he never had before. I couldn’t wish for a better place for Dad to continue his dementia journey.

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Review from Samantha M (Daughter of Resident) published on 25 January 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The manager and team are amazing. They are extremely helpful and friendly and always with a smile on their faces.
The facilities and décor are excellent - it doesn't look or feel like you would expect a care home to look, it's more like a hotel.
The food is lovely and plenty of it.
There are loads
of activities for residents every day and also outings out.

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Review from M S (Son of Resident) published on 25 January 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum is so happy at Heathfield Court. The staff go out of their way to ensure she wants for nothing. We as a family are delighted Mum is enjoying her time so much at Heathfield Court.
Many thanks to all the staff.

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Review from David N (Son of Resident) published on 25 January 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother has been at Heathfield Court for almost a year. During this time she has received excellent care from all of the staff, who are very attentive towards her and the family. She is well fed, hydrated and all her needs are met. They have encouraged her to take part in activities, both in the home
and on external trips. The staff are very good at communicating with the family on all aspects of her care and keeping us informed of planned activities on a weekly basis. Thank you for everything you all do for my mother.

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Review from N M (Daughter of Resident) published on 24 January 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

A really friendly, upbeat and warm care home. The staff are wonderful, seem happy at work there and the manager is exceptional. She goes above and beyond to make sure residents have the best possible experience and family are supported too. The decor is really homely with lots of private lounge areas
for families to spend time together. My mum smiles more now than she did at home and the minibus outings are a bonus. So pleased we found Heathfield.

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Review from Dee S (Daughter-in-law of Resident) published on 24 January 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We were very reluctant with making the decision to put my mother-in-law into a care home and had tried to keep her in her own home for as long as possible, but after her last fall and a lengthy time in hospital, there were no other options.
We looked at several homes in and out of the area and Heathfield’s
was by far our first choice so we were over the moon when a vacancy became available. This is the very best decision we made. The home and all of the staff are warm, caring and friendly. The entertainment, days out and daily activities have transformed my mother-in-law, we all know she is well cared for, all of her needs are met and she is very happy and comfortable. We really couldn’t ask for anything more than that.

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Review from Brian B (Nephew of Resident) published on 24 January 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Having recently visited my aunt who is a resident at Heathfield Court Care Home.
I found her to be reasonably okay. She had had a nasty fall but had been well cared for.
The only complaint that my aunt has ever put to me was that by the time she received her food it was usually warmish but not hot.
Otherwise,
we are 100% happy with her care.

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Review from Ted H (Resident) published on 22 January 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Although I would much rather be at home in my experience of care homes this is the best one I have been in. If anything the rooms could be a bit larger so that you can bring some furniture to make a new home. The garden is very good, large and well looked after. The ground floor rooms have a small outside
patio area. Most of the staff seem to be content with their lot and have a good sense of humour. The food is acceptable whilst not being fine dining although there is a fine dining room which can be booked.

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Review from Elaine Y (Daughter of Resident) published on 22 January 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Heathfield Court is outstanding; the care and attention the staff (carers, cleaners, kitchen and reception) give to residents and to us relatives, is second to none!
The chef is excellent in the choice of food and birthday cakes deserve special mention.

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Review from H H (Daughter of Resident) published on 22 January 2024
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

Everyone is very caring and supportive to both my mother and her family. No question is ever left unanswered and they are always happy to help, chat or just listen.
My mum has been at Heathfield for a couple of years and during this time she has moved from the ground floor to the middle floor and
needs more help with her basic needs. Staff are always there to help with the smallest of tasks.

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Review from David S (Son of Resident) published on 27 November 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Our mother is very well looked after here. She is alway clean and comfortable, with her declining health requirements taken into account. All the staff are friendly and helpful, and we know she is safe here.

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Review from A M (Friend of Resident) published on 21 November 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The team and manager of Heathfield Court are excellent, all very caring and take the time to keep you informed of any concerns or medical problems. They send out a weekly activity sheet and arrange lots of extra events that involve families and friends. Cannot fault them. A safe place to reside.

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Review from Kristian S (Relative of Resident) published on 15 November 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Thank you, Heathfield. You are an amazing team providing outstanding care and this is greatly appreciated by us all.

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Review from Christine R (Cousin of Resident) published on 13 November 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I've always found the staff approachable and helpful. There was lots of fun and laughter and the residents kept busy with activities and entertainment. It is lovely being able to follow the goings on through social media. As a family, we were always made to feel welcome. One criticism would be there
are always too many delicious cakes being offered! Thank you to Heathfield, you are stars.

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Review from Tracey L (Daughter of Resident) published on 8 November 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother has been at Heathfield’s for over four years now. Mum has dementia and various other health issues which have all progressed this year, requiring more medical attention and nursing care. In all those years the home has provided excellent care and this year has been no exception. In particular
this year the manager and the nurses have excelled as Mum has needed more and more of their time. I have no hesitation in recommending Heathfield’s.

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Review from D J (Daughter of Resident) published on 8 November 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum has been with Heathfields for a year now she was very worried and nervous when she first went in but the care she’s received has made her feel more confident and happy. The staff are brilliant they know she likes to talk and they make sure she sits down with one of them for a chat a few times
a day. The home is immaculate and Mum always looks smart with fresh clothes and their hairdresser constantly keeps her hair looking lovely. She enjoys trips out on the minibus and spending time in their lovely garden.

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Review from J B (Daughter of Resident) published on 7 November 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The love and care all the staff provided for my dad after a bad fall last year, pushing to get him home from the hospital, and getting the correct equipment for him was just amazing. He pulled through thanks to their 24-hour monitoring and I will be eternally grateful to them. The staff go above and
beyond their duty. He is in the best place.

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Current Review Score: 9.9 (9.903)

Overview of Review Score

The Review Score of 9.9 (9.903) out of 10 for Heathfield Court Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.9 out of 5 from 54 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 54 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.903 for Heathfield Court Care Home is calculated as follows: ( (583 Excellents x 5) + (53 Goods x 4) + (3 Satisfactorys x 3) + (1 Poors x 2) ) ÷ 640 Ratings = 4.903

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Heathfield Court Care Home is based on 54 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 66 registered maximum number of service users is 13.2, which has been reached with 54 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 18 Jul 2018

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (17)

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Meet the Team (1)

Nikki

Nikki Martin

Job Title: Home Manager

Joined: 2023

Nikki began her inspirational career in care back in 1988 and joined Heathfield Court as a senior carer in 2018, a year after we opened. Showing a natural flair for person-centred care, Nikki’s talent was quickly recognised, as she progressed to a team leader, then later head of care.


Nikki’s dedication, passion and unwavering ability to bring joy to others, shone through year after year, and it wasn’t long before she took on the role of deputy manager. She even chose to move into Heathfield Court during the early days of the pandemic, to provide care and reassurance to our residents and wider team.


A graduate of our Management Academy, Nikki excelled in our training programme for aspiring leaders in 2021. Throughout this time, she was personally mentored by Carebase business manager and former home manager Gina Kitchenham. Nikki became Heathfield Court’s registered home manager in 2023.


Nikki shares that: “The best part of my job is making the residents laugh and providing them with the best possible experiences in the later part of their life. That’s what makes me happy.”


When she isn’t with her Heathfield family, Nikki likes to spend time with her husband Pat and grandchildren, Khloe, 13, and Finley, 6, as well as enjoying time with her son, Thomas, and daughter Stacey – who also works at Heathfield as our receptionist!