Heathfield Court Care Home

147 Colyers Lane, Northumberland Heath, Erith DA8 3PB
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9.9 114 Reviews
  • Heathfield Court Care Home, Erith
Heathfield Court is an award-winning care home that provides compassionate residential, nursing and dementia care.

The experienced team focuses on gaining a deep understanding of each of their treasured residents, alongside their medical and physical needs. They also seek to establish meaningful relationships with residents’ loved ones, involving them in life at the home.

There is a varied schedule of person-centred activities to suit all interests and abilities; from art afternoons and fun group exercise to gardening club.

Residents are supported to maintain links with the local community, building friendships with school children and visiting performers, as well as enjoying regular minibus excursions to historical sites, museums, tea rooms, and nature reserves. The home also runs a ‘make a wish’ initiative, granting residents’ wishes, big and small.

Set over three floors, the elegant and welcoming home features beautiful en-suite bedrooms, relaxing lounges and a bustling bistro. There is an on-site library, cinema, spa and hair salon, all surrounded by tranquil landscaped gardens and a sunny roof terrace. The home also offers the latest in dementia aid technology from Tovertafel digital games table to sensory spa bathrooms.

Heathfield Court is home to affectionate rescue dogs, Trixie and Lulu. Residents enjoy petting and grooming the lovable duo, as well as taking them for walks in the garden and surrounding countryside.

In September 2023, Heathfield Court was voted among the Top 20 care homes in London by carehome.co.uk, for the second-time. It was also a Regional Finalist for the Putting People First Award in the Great British Care Awards 2023.

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Care Provided by Heathfield Court Care Home

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Sensory Impairment
  • Care Types Provided
  • Dementia Nursing Care
  • Dementia Residential Care
  • Nursing Care
  • Residential Care
  • For a maximum of 66 Service Users
  • Privately Owned
  • Care Offered
  • AIDS/HIV
  • Alzheimer's
  • Autism/ASD
  • Bariatric Care/Obesity
  • Bipolar/Manic Depression
  • Cancer Care
  • Cerebral Palsy
  • Challenging Behaviour/Psychosis
  • Colitis & Crohn's Disease
  • COPD/Pulmonary Disease
  • Epilepsy
  • Hearing Impairment
  • Huntington's Disease
  • Korsakoff Syndrome
  • Motor Neurone Disease
  • Multiple Sclerosis
  • Muscular Dystrophy
  • Neuropathic
  • Orthopaedic
  • Parkinson's Disease
  • Speech Impairment
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • Day Care
  • End of Life Care
  • Own GP if required
  • Palliative Care
  • Physiotherapy

Good to Know

  • Person in charge
  • Nikki Martin (Manager)
  • Admission Criteria
    • Ages 65+
  • Room Information
    • Single Rooms (66)
    • Couples/Companion Rooms (0)
    • Single Rooms with ensuite Wet Room (66)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Year Purpose Built: 2017

Funding & Fees Guide for Heathfield Court Care Home

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding

Facilities

  • Close to Local shops
  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Phone Point in own room
  • Residents Internet Access
  • Smoking not permitted
  • Television point in own room
  • Wheelchair Access
  • Visiting

  • Resident's visitors are always welcome. There are no restrictions as to visiting hours/days.


  • Parking

  • Free on-site parking is available.


Heathfield Court Care Home Reviews (114)

Total of 114, showing 41-60
9.9

Heathfield Court Care Home has a Review Score of 9.9 (9.903) out of 10, based on 54 reviews in the last 2 years. Over all time Heathfield Court Care Home has 114 reviews.

Overall Experience

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Date Published

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54
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Review from Stephen T (Son of Resident) published on 6 November 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The home is decorated to a high standard and looks homely. Residents are treated as individuals and the atmosphere is positive. Staff are always ready with a smile and a greeting. Management are very accessible and take on board suggestions that are given. It is more than just a job for them, they show
that they are really interested in providing a high standard of care

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Review from Susan H (Daughter of Resident) published on 6 November 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum has been a resident for almost six years and I am therefore running out of original good things to say about Heathfield Court where the care is second to none.
Mum has recently been a little unwell and I was able to talk to a member of staff whenever I needed reassurance about her condition.
Mum
is no longer able to communicate but we know that she is so well looked after and the amazing staff can still get a smile sometimes. We are so pleased to know that she responds to the kindness and affection that the staff have for the residents.
I am always amazed by the range of activities that are provided for those able to join in. I used to teach young children and some of the arts and crafts activities and materials provided are incredible and so effective. I wish I had thought of them in the classroom!
We always receive a warm welcome every time we walk into Heathfield Court and all the staff genuinely care. Thank you is never enough. There cannot be a better Care Home anywhere!

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Review from Hilary B (Daughter of Resident) published on 31 October 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff at Heathfield are amazing. My mum has been so ill lately and they have kept me fully informed and looked after her so well. Normally my mum likes to be left to her own resources which they are very respectful of. One member of staff in particular is my mum's favourite and we always have a
laugh about how my mum acts. Lovely home and I would thoroughly recommend it.

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Review from Christine D (Daughter of Resident) published on 30 October 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I really cannot rate Heathfield Court highly enough. The carers really do care about the residents. Nobody wishes to end their days away from home but this is the next best option for those who have no alternative. Our mother always looks clean and well-kept despite being pretty much immobile.

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Review from Tracey N (Sister of Resident) published on 8 September 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The only thing that would be worse than my sister having dementia, would be my sister having dementia and not being at Heathfield Court. She is not only well looked after and safe there, she is shown genuine love and warmth by the care team.
Barriers are overcome to ensure all residents are included
in the activities. Regular events for residents and their families give it a community feel and families are welcomed with open arms. Nothing is too much trouble. The carers are simply wonderful.
Communication with families is good; a weekly activity sheet is sent out as well as invites to events. Regular photos show us our loved one's participation.
All this comes from strong leadership. The manager ensures residents and families are happy with all aspects of the home and any issues are dealt with immediately.
My sister spent a short time in another care home whilst we waited for a place at Heathfield Court so I do have a comparison. I highly recommend Heathfield.

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Review from Anita M (Daughter of Resident) published on 7 September 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Heathfield Court was recommended by a friend when we made the decision to move Mum from another home. Mum has now been at Heathfield Court for 3 months. The home manager is ultra-responsive to our requests. At this home, Mum is receiving the personal care, nutrition, and attention she deserves. Carers
on Mum’s ward make her feel loved, respected, brightening her day with banter. It's reassuring that Mum is in a lovely room and facility that feels homely. Food is of high standard, varied, and plentiful through the day. We're kept informed of any updates. Nothing is too much trouble. We wanted Mum to have her old recliner at the home and a wonderful senior carer and colleague picked up the recliner from my house. Lovely carers engage with residents and no one is left to languish in their room. Our experience so far at Heathfield Court is a world away from where Mum was before. We made the best decision ever to move Mum to Heathfield Court. This home deserves a rating of outstanding.

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Review from D P (Grandson of Resident) published on 4 September 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

From making the initial for my nan and grandad to them both moving in. I have no negatives to say about this home and its staff. The level of care has been fantastic.

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Review from C D (Granddaughter of Resident) published on 25 August 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

This is a home, not a care home. My family have been welcomed more than above and beyond. The staff and management treat every individual with care and compassion. As a family, we don't feel unwelcome and are catered for while we are visiting. I'm so glad my nan has another extended family.

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Review from N S (Daughter of Resident) published on 26 June 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Dad came to Heathfield Court Care Home for three weeks respite. I cannot thank the manager and her team enough. She made Dad so welcome and put my mind at ease immediately, as does the whole team. Dad has been so well cared for and looked after it really is a fantastic warm welcoming home, really can't
fault anything. Nothing is too much trouble!

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Review from V F (Goddaughter of Resident) published on 15 June 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My aunt was admitted on 28th of April. She had previously been in hospital for a month in her home county.
The pre-admission and the day my aunt arrived was very smooth. My aunt is now safe, secure and content.
Heathfield Court Care Home treat her with dignity and care.

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Review from L N (Relative of Resident) published on 14 June 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Our family member received excellent care, support and encouragement even though he was extremely disagreeable to everyone around him.
The care to the end of life was without fault. Our thanks to all enrolled during this difficult time cannot be properly expressed.

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Review from E W (Daughter of Resident) published on 7 June 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The manager has to be the star here.
Amazing leader by example.
Food/cuisine by chef is immaculate.
All carers are considerate.
Mum is happy in her surroundings.
I am stress-free regarding quality of management and care.

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Review from E J (Daughter of Resident) published on 30 May 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I can’t recommend Heathfield Court Care Home highly enough. The facilities are comfortable, clean and well maintained. The staff are attentive and caring - I don’t think I’ve ever seen one not smiling!
They make an effort to learn about their residents in order to connect with them. It’s a wonderful,
warm and welcoming place.

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Review from Paul M (Son of Resident) published on 14 April 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum is on one of her regular stays at Heathfield Court Care Home for respite care. The home is always our first choice when she needs residential care as the standards maintained are exemplary. The staff are bright, welcoming and attentive and the premises are modern with a high quality fit out.
The rooms are well laid out and the common areas are spacious whilst retaining a homely feel. The manager is super efficient and always reacts quickly to any requests or feedback. My Dad was a long term resident at Heathfield and, having seen quite a few other homes in the area, it remains our much preferred choice.

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Review from Adele B (Friend of Resident) published on 24 February 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Words cannot express what a truly wonderful home this is. My friend who was suffering from dementia was welcomed and cared for in a dignified and caring manner. Nothing was too much trouble and the team were kind and thoughtful. Sadly she was at the end of her life when she moved to the home and I wish
she had had more time to benefit from the care and facilities available to her. The communication from the staff at such a challenging time was excellent and very supportive. I would highly recommend this home and would like to say a big thank you to the team.

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Review from Paul R (Son of Resident) published on 6 January 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

From day one the care my mother has received has been outstanding, the whole team are fantastic and really care about what they do.
I have watched my Mum do so many wonderful things and not stop smiling and laughing.
I am so at ease with how my Mum is looked after and able to relax knowing she is
so safe, happy and fully contented.
Keep up the outstanding work.

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Review from Nicola C (Daughter of Resident) published on 6 January 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff have been amazing in settling my mum into the home. They have taken their time to get to know us all and have accommodated my mum's very specific needs. All of the staff have been so caring and kind to my mum and have treated her with the dignity she needs. We all feel very relieved that she
is being cared for and also loves her new life with all the staff. Thank you!

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Review from C C (Daughter of Resident) published on 26 December 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Heathfield Court Care Home has time for everyone, including family members. It has a lovely welcoming feeling and looks after everyone so well. If there are any issues, they are dealt with quickly and efficiently. So much compassion is shown by all staff, and everyone is treated with the respect and
dignity they deserve. Nothing is ever too much trouble, and I would highly recommend this home to anyone.

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Review from Jillian B (Daughter of Resident) published on 26 December 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother has been a resident at Heathfield Court for four years, first on the dementia floor, and then, as her condition deteriorated, she was moved to the nursing floor. During all that time, my mum has received exceptional care from all the staff. They are professional, caring, efficient and dedicated
at all times. The management team are highly efficient and dedicated to giving every resident the best possible care and meeting their individual needs. The activities and visits arranged for residents are second to none, and all residents are included. I would highly recommend Heathfield Court to any family looking for a residential place for their loved ones.

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Review from Stephen D (Son of Resident) published on 22 December 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

So pleased my father is a resident here. The level of care is exceptional, all the staff are fantastic with all residents and visitors. Weekly updates are sent out with planned activities and plenty of pictures taken for family and friends who are not always able to visit on a regular basis.

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Current Review Score: 9.9 (9.903)

Overview of Review Score

The Review Score of 9.9 (9.903) out of 10 for Heathfield Court Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.9 out of 5 from 54 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 54 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.903 for Heathfield Court Care Home is calculated as follows: ( (583 Excellents x 5) + (53 Goods x 4) + (3 Satisfactorys x 3) + (1 Poors x 2) ) ÷ 640 Ratings = 4.903

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Heathfield Court Care Home is based on 54 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 66 registered maximum number of service users is 13.2, which has been reached with 54 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 18 Jul 2018

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (17)

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Meet the Team (1)

Nikki

Nikki Martin

Job Title: Home Manager

Joined: 2023

Nikki began her inspirational career in care back in 1988 and joined Heathfield Court as a senior carer in 2018, a year after we opened. Showing a natural flair for person-centred care, Nikki’s talent was quickly recognised, as she progressed to a team leader, then later head of care.


Nikki’s dedication, passion and unwavering ability to bring joy to others, shone through year after year, and it wasn’t long before she took on the role of deputy manager. She even chose to move into Heathfield Court during the early days of the pandemic, to provide care and reassurance to our residents and wider team.


A graduate of our Management Academy, Nikki excelled in our training programme for aspiring leaders in 2021. Throughout this time, she was personally mentored by Carebase business manager and former home manager Gina Kitchenham. Nikki became Heathfield Court’s registered home manager in 2023.


Nikki shares that: “The best part of my job is making the residents laugh and providing them with the best possible experiences in the later part of their life. That’s what makes me happy.”


When she isn’t with her Heathfield family, Nikki likes to spend time with her husband Pat and grandchildren, Khloe, 13, and Finley, 6, as well as enjoying time with her son, Thomas, and daughter Stacey – who also works at Heathfield as our receptionist!