Heathlands Care Centre Reviews (14)
Heathlands Care Centre has a Review Score of 9.7 (9.710) out of 10, based on 12 reviews in the last 2 years. Over all time Heathlands Care Centre has 14 reviews.
Review from P G (Wife of Resident) published on 23 January 2025
Submitted via Postal Card •
Report
Overall Experience
5.0 out of 5
Reply from D Rapson, Manager at Heathlands Care Centre
Thank you so much for your kind review! It was an absolute pleasure caring for your husband and having you visit the home. Best Wishes for the future!
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from A M (Daughter of Resident) published on 21 May 2024
Submitted via Postal Card •
Report
Overall Experience
5.0 out of 5
Reply from Debosmita Dey, Administrator at Heathlands Care Centre
Thank you so much for your kind words and having trust in our care team for your loved ones.
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from P E (Daughter of Resident) published on 2 May 2024
Submitted via Postal Card •
Report
Overall Experience
5.0 out of 5
Reply from Debosmita Dey, Administrator at Heathlands Care Centre
Thank you so much for your kind words and having trust in our care team for your loved one.
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from L J (Daughter of Resident) published on 30 April 2024
Submitted via Postal Card •
Report
Overall Experience
5.0 out of 5
Reply from Debosmita Dey, Administrator at Heathlands Care Centre
Thank You so much for your kind words. We are grateful to have your Loved ones with us. Thank you for your trust in our care team.
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from George K (Husband of Resident) published on 1 March 2024
Submitted via Postal Card •
Report
Overall Experience
5.0 out of 5
The staff are excellent.
Reply from Debosmita Dey, Administrator at Heathlands Care Centre
We want to take a moment to express our sincere gratitude for the trust you have placed in us by entrusting the care of your wife to Heathlands Care Centre. We understand how important it is to ensure the well-being and happiness of your loved ones, and we are truly honoured that you have chosen us for her care. Our team is dedicated to providing the highest quality of care and support, and we are committed to making your wife's stay with us as comfortable and enjoyable as possible. Please rest assured that she is in capable and compassionate hands. Please do not hesitate to reach out. We are here to support both your wife and your family in any way we can. Thank you once again for your trust and confidence. The team at Heathlands
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from C R (Friend of Resident) published on 25 January 2024
Submitted via Postal Card •
Report
Overall Experience
4.0 out of 5
She is treated with care, respect and dignity, and her overall wellbeing has improved greatly since becoming a resident at Heathlands. From being totally bed-bound she is now able to spend a few hours daily in the lounge, thanks to a special chair
Reply from Debosmita Dey, Administrator at Heathlands Care Centre
I wanted to take a moment to express my sincere gratitude for your recent comments regarding the care and support that your friend has received at Heathlands Care Centre. Your words about the treatment, respect, and dignity provided to your friend, as well as the positive impact on her overall well-being, mean a great deal to us. It is our utmost priority to create an environment where every resident feels valued, respected, and cared for. We are truly honoured to be entrusted with the well-being of your friend, and your feedback is incredibly motivating for our dedicated team. We strive to maintain the highest standards of care, and your positive experience reinforces our commitment to excellence. If there is anything specific that stood out to you or if you have any additional feedback, please feel free to share. We value your insights and are always looking for ways to enhance the quality of our services. Once again, thank you for taking the time to acknowledge our efforts.
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from Barry B (Husband of Resident) published on 25 January 2024
Submitted via Postal Card •
Report
Overall Experience
5.0 out of 5
Reply from Debosmita Dey, Administrator at Heathlands Care Centre
On behalf of the entire Heathlands team, I want to express our deepest gratitude for entrusting us with the care of your beloved wife. It is an honour to be chosen as the place where your loved one will receive the care and attention she deserves. We understand the trust you've placed in us, and we want you to know that we take this responsibility to heart. Our dedicated staff is committed to providing the highest standard of care, ensuring your wife feels comfortable, supported, and cherished every day. We consider ourselves not just caregivers but also companions in her journey towards well-being. Should you have any questions, concerns, or if there's anything specific, you'd like to discuss, please don't hesitate to reach out. We believe in open communication and collaboration to ensure that we meet both your expectations and, more importantly, the unique needs of your wife. Once again, thank you for choosing Heathlands Care Centre.
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from Barbara M (Daughter of Resident) published on 25 January 2024
Submitted via Postal Card •
Report
Overall Experience
5.0 out of 5
Reply from Debosmita Dey, Administrator at Heathlands Care Centre
I wanted to express my heartfelt gratitude for the wonderful feedback you shared about Heathlands Care Centre. Your kind words mean a lot to us, and we're thrilled to hear that your mum is receiving excellent care. Knowing that you find the home well-led, with a readily available manager and plenty of staff during visits, is truly uplifting. We strive to maintain a clean and pleasant environment, and it's fantastic to hear that you've noticed and appreciated it. The positive atmosphere we aim to create is a result of our dedicated team's commitment to providing the best care possible. Your satisfaction is our priority, and we are grateful for the trust you've placed in us to care for your mum. If there's ever anything specific, you'd like to share or discuss, please feel free to reach out. Thank you once again for your kind words and for being a part of our extended family.
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from Deborah H (Daughter of Resident) published on 8 December 2023
Submitted via Postal Card •
Report
Overall Experience
4.0 out of 5
We didn't want to put our mum in a home but as it was necessary this is the best place she can be.
Reply from Debosmita Dey, Administrator at Heathlands Care Centre
Heathlands team wants to express our sincere gratitude for the trust and confidence your family has placed in us regarding the care and well-being of your mum. It is our privilege to provide support and comfort to your mum. We understand the importance of family in the lives of our residents, and we are grateful to have such a supportive and caring family like yours. If there is anything more we can do to enhance the experience for your mum, please do not hesitate to let us know. Thank you for entrusting us with the care of your mum. We are honoured to be a part of her journey.
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from May E (Wife of Resident) published on 8 December 2023
Submitted via Website •
Report
Overall Experience
5.0 out of 5
Reply from Debosmita Dey, Administrator at Heathlands Care Centre
The team extends our heartfelt gratitude to you for trusting Heathlands to support your husband. Your invaluable contributions to the team have been instrumental in our shared success. Thank you.
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from R S (Daughter of Resident) published on 2 October 2023
Submitted via Website •
Report
Overall Experience
4.0 out of 5
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from Sally F (Wife of Resident) published on 19 September 2023
Submitted via Website •
Report
Overall Experience
5.0 out of 5
Communication is very open.
I feel very welcome with all the staff.
Staff will ring me and let me know if there is a concern.
My husband has to have soft food and the chef is very clever with the diet. My husband had a birthday just recently
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from Elaine B (Daughter of Resident) published on 12 December 2022
Submitted via Website •
Report
Overall Experience
5.0 out of 5
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from J K (Partner of Resident) published on 12 December 2022
Submitted via Website •
Report
Overall Experience
5.0 out of 5
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Overview of Review Score
The Review Score of 9.7 (9.710) out of 10 for Heathlands Care Centre is based on a) the Average Rating and b) the number of positive Reviews.
a) The Average Rating is 4.7 out of 5 from 12 Reviews in the last 24 months.
b) The score for the number of positive Reviews is 5.0 out of 5 from 12 positive Reviews in the last 24 months.
Detailed Breakdown of Review Score
The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:
-
a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.
The Average Rating of 4.710 for Heathlands Care Centre is calculated as follows: ( (99 Excellents x 5) + (38 Goods x 4) + (1 Satisfactorys x 3) ) ÷ 138 Ratings = 4.71
-
b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').
The 5 Points relating to the number of positive Reviews for Heathlands Care Centre is based on 12 positive Reviews in the last 24 months and is calculated as per below:
The 5 points available are broken down as follows:
i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 46 registered maximum number of service users is 9.2, which has been reached with 12 Positive reviews. Points = 1
When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.
