Hen Cloud House

Buxton Road, Leek ST13 6EQ
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9.6 42 Reviews
  • Hen Cloud House, Leek
Hen Cloud House has a total of 66 rooms available with nine bed wings on the ground floor and three on the first floor. They also have five larger studio-sized rooms available, with two on the ground floor and three on the first floor.

Each wing contains a dining room, living rooms and other smaller communal areas for residents and their families to use. The ground floor provides an open plan reception café that is ideal for meeting and relaxing with visitors.

The familiarity and scale of this layout is particularly helpful for people living with dementia and an array of other needs, whilst maintaining easy access to all the extended facilities in the home.

All of the rooms at Hen Cloud are spacious and comfortable, feature high-quality furnishings and décor, and include full wet room facilities for every resident. There are also separate WCs, assisted bathrooms and other ancillary facilities available throughout the home.

Hen Cloud also offers stunning outside areas, with two separate courtyard gardens available to residents and beautiful landscaped gardens surrounding the home.

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Care Provided by Hen Cloud House

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Respite Care
  • Care Types Provided
  • Dementia Residential Care
  • Residential Care
  • For a maximum of 66 Service Users
  • Voluntary / Not for Profit Owned
  • Care Offered
  • Alzheimer's
  • Other Care Provided
  • End of Life Care
  • Own GP if required

Good to Know

  • Person in charge
  • Danyel Bromley (Care Home Manager)
  • Admission Criteria
    • Ages 65+
  • Room Information
    • Single Rooms (66)
    • Single Rooms with ensuite Wet Room (66)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Year Purpose Built: 2021
    • Last Refurbishment: 2021
    • Number of floors: 2

Funding & Fees Guide for Hen Cloud House

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care £1,198 – £1,450
    • Self-Funded Residential Dementia Care £1,198 – £1,450
    • RESPITE Self-Funded Residential Care £1,198 – £1,450
    • RESPITE Self-Funded Residential Dementia Care £1,198 – £1,450

  • The differance in the fees are based on the room sizes, we have deluxe rooms and suites available.
  • (these prices are only a guideline, please contact Hen Cloud House to find out the exact price for your requirements)

Facilities

  • Bar/Café
  • Close to Local shops
  • Gardens
  • Lift
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Residents Internet Access
  • Residents Kitchenette
  • Television point in own room
  • Wheelchair Access
  • Visiting

  • Please contact prior to visiting


  • Parking

  • Parking for 20 vehicles, including ambulance, drop-off, and disabled


Hen Cloud House Reviews (42)

Total of 42, showing 1-20
9.6

Hen Cloud House has a Review Score of 9.6 (9.584) out of 10, based on 13 reviews in the last 2 years. Over all time Hen Cloud House has 42 reviews.

Overall Experience

  • 37
  • 4
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Date Published

42
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Review from C R (Daughter of Resident) published on 12 February 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

A lovely care home with up to date decor. It is kept very clean and there is plenty of food provided to the residents. A team of senior and junior carers works well, with any medical issues supported by regular visits of a GP.

Reply from Danyel Bromley, Home Manager at Hen Cloud House

Many thanks for taking the time to complete a review for Hen Cloud it is very much appreciated. I will pass on your lovely comments to our staffing team. Kindest regards.


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Review from K M (Friend of Resident) published on 13 November 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have been searching for a long time all over Staffordshire Moorlands and I felt very pleased to find Hen Cloud House in Leek. Entering the house I was very impressed by the nice reception offering tea/coffee and to show me around the house.
The cleanness is impressive, the colours of carpets and
furniture, the layout of the bathroom, it was the first time that I have seen tablecloths, chairs and decoration so well matched. Congratulations to the staff.

Reply from Kirsten Brindley-Biddulph, Deputy Manager at Hen Cloud House

Thank you so much for your review. We are very happy that you were happy and impressed with Hen Cloud House. Thank you so much for your kind words. We hope to see you again soon.


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Review from Gill W (Sister of Resident) published on 11 October 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My sister moved into Hen Cloud two and half years ago and she was made welcome and comfortable straight away. All the staff are very friendly and caring and she soon became part of the Hen Cloud family.
She enjoys the lovely food served to her in lovely surroundings and takes part in all the activities
and entertainment offered to residents.
She is enjoying life to the full - Thank you to all the staff at Hen Cloud.

Reply from Danyel Bromley, Home Manager at Hen Cloud House

Thank you so much for your lovely comments, they are very much appreciated, we will pass this on to the whole staffing team. Kindest regards.


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Review from Kath C (Daughter of Resident) published on 30 September 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I have been very pleased with the care and support my Mum has received, she has settled in well and enjoys the many activities in which she is encouraged to take part in. The staff are very nice and really seem to care about residents. My Mum's clothes and things always find their way back to her and
her room is kept tidy and clean. She seems to enjoy the food, especially cake and fruit in the afternoons. Her care needs are reviewed and adapted when needed, it was a difficult decision to put my Mum in a care home but it was the right choice and I'm glad I chose Hen Cloud.

Reply from Kirsten Brindley-Biddulph, Deputy Manager at Hen Cloud House

Thank you so much for the lovely review. We are very happy that you are happy with the care that your mum receives. And we are glad your mum loves the cake! Thank you for your support.


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Review from I K (Son of Resident) published on 31 July 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I still echo what a fantastic place that always ensures my mum's well-being comes first as all staff professionally work together to meet all my mum's requirements. I will always be grateful to Hen Cloud and the staff/ management as they not only support my mum but they give us guidance and understanding
to help us manage our thoughts and feeling as we visit our mum and when we leave, which gives me the confidence to know my mum is having the best support and care, especially when keeping her safe.
Once again a massive thank you to all the staff and management team who work tirelessly to achieve positive, proactive outcomes for all.

Reply from Kirsten Brindley-Biddulph, Deputy Manager at Hen Cloud House

Thank you so much for your review. We are very happy that we are able to give your family and loved ones everything that is needed. We will pass on your lovely comments to all of the team.


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Review from I S (Daughter of Resident) published on 17 July 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 3.0 out of 5

Booked mum in for respite end of May or early June for two weeks, no cheerful greeting on arrival took time to be shown to her room, no introduction, not a great first impression. On further visits to mum, sometimes could not get in as no one on reception. Had to extend her stay for five nights due
to G.I. Infection on Doctors' advice, and felt this was not welcomed by the staff. When I asked to speak to a Manager sorry she is in a meeting all day! Always appear to be short of staff, long wait for any attention.

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Review from D B (Daughter of Resident) published on 4 March 2024
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

Mum has been a resident since April 2021 and although we have seen numerous changes in staff and managers, the care given has always been excellent. Recently, with a fall and hospital stay, Mum's needs have changed and the carers have been excellent in changing and adapting their care to meet her needs
which can vary.
The activities are excellent and varied - all credit to the activities coordinator.

Reply from Kirsten Brindley-Biddulph, Deputy Manager at Hen Cloud House

Thank you so much for the review.
We really appreciate your feedback and I will pass the positive comments on to our activities coordinator as well.


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Review from T P (Friend of Resident) published on 4 March 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

As a friend of a resident at Hen Cloud House, I have been impressed by the level of compassion and dedication demonstrated by staff towards the residents. The atmosphere at Hen Cloud is warm and inviting, the staff are attentive to the needs of each individual and go above and beyond to ensure their
comfort and happiness, and it's evident that the place is well run and managed!
I am pleased with the cleanliness - the living spaces are kept tidy and well-maintained.
While no care home is without its challenges, I believe that Hen Cloud House does an excellent job of providing a safe and supportive environment for its residents. I would highly recommend it to anyone in search of quality care for their loved ones!

Reply from Kirsten Brindley-Biddulph, Deputy Manager at Hen Cloud House

Thank you so much for your very kind and positive review. It is very much appreciated and we will endeavour to continue to strive to be excellent.


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Review from J B (Sister of Resident) published on 6 February 2024
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

On the whole, the experience has been very good. My sister has been a resident since July 2022. There have been some teething problems but I feel now with current management things are improving.
The staff are exceptionally caring and if their efforts to meet her needs are not met it is due to circumstances
beyond their control such as staffing levels and levels of agency staffing. The lack of consistent senior management has also played a part.
I still feel that communication is an area that could always be improved on.
The effort to provide stimulation and enjoyment within the home is exemplary and I attribute this to how well my sister has settled and her mental health being.

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Review from Andrew H (Son of Resident) published on 26 January 2024
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

The staff are approachable and deal with whatever request I have made.
The only problem that we have is that.
Mum dose not get her daily paper, and I have raised this quite a few times, please see if you can address this for me.
Apart from that I have no problems recommending the home.

Reply from Kirsten Brindley-Biddulph, Deputy Manager at Hen Cloud House

Thank you very much for your review. We as a home appreciate it greatly.
I will ensure that the newspapers are sorted every morning. I apologise for this issue.


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Review from Anthony T (Son of Resident) published on 26 January 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Well run home, where all my relative's needs are amply met in a caring, safe environment.
There is regular entertainment, and residents are actively encouraged and stimulated to take part wherever possible.

Reply from Kirsten Brindley-Biddulph, Deputy Manager at Hen Cloud House

Thank you very much for your review. We as a home appreciate it greatly.
I am very glad that you feel that way.


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Review from Lynne H (Daughter of Resident) published on 26 January 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother has been a resident at Hen Cloud House since April 2023. The staff are exceptionally caring and have spent lots of time getting to know her likes and dislikes and she has become very fond of them.
The home itself is beautiful and welcoming to family members at all times.
It took a while
for my mother to settle there due to her dementia but I feel she is very well looked after and all her needs are being met.

Reply from Kirsten Brindley-Biddulph, Deputy Manager at Hen Cloud House

Thank you very much for your review. We as a home appreciate it greatly.
I am very glad that you are happy with your mother's care and I am happy that she eventually settled with us.


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Review from V W (Power of Attorney of Resident) published on 26 January 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

No effort has been spared to make the transition into care as smooth as possible. Very helpful and attentive staff and delightful surroundings. We have been very happy with every aspect of Hen Cloud House.

Reply from Kirsten Brindley-Biddulph, Deputy Manager at Hen Cloud House

Thank you very much for your review. We as a home appreciate it greatly.
I am very happy that you are happy with every aspect of Hen Cloud House.


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Review from Grace M (Friend of Resident) published on 16 January 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I always find the staff friendly and helpful.

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Review from P D (Daughter of Resident) published on 16 January 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum has been at Hen Cloud House for over a year now. She is well looked after and cared for. The staff are very kind and helpful.

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Review from James S (Brother of Resident) published on 12 January 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The care home is excellent, the cleanliness, food and care. I would recommend it to anyone.

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Review from S H (Son of Resident) published on 12 January 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

We are perfectly happy with how Mum and Dad have settled. The staff are lovely and helpful. The whole place is beautifully kept, so clean. It is a relied to us that we haven't the worry of caring for them in their home and that they are safe and warm and with people on call all of the time to look after
them. Many, many thanks.

Reply from Belinda Byron, Home Manager Bryn Haven at Hen Cloud House

Thank you very much for this lovely review. So glad your mum and dad have settled well.


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Review from Simon G (Grandson of Resident) published on 12 January 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Friendly and efficient staff. My grandparents are well looked after and happy. A big thank you to all the staff.

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Review from S G (Daughter of Resident) published on 5 January 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The home is lovely and the staff are excellent. We are very happy.

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Review from Alison H (Granddaughter of Resident) published on 5 January 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The home is lovely, staff are very welcoming. The activities that they put on are great.

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Current Review Score: 9.6 (9.584)

Overview of Review Score

The Review Score of 9.6 (9.584) out of 10 for Hen Cloud House is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.7 out of 5 from 13 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 4.9 out of 5 from 12 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.675 for Hen Cloud House is calculated as follows: ( (118 Excellents x 5) + (25 Goods x 4) + (9 Satisfactorys x 3) + (1 Poors x 2) + (1 Very Poors x 1) ) ÷ 154 Ratings = 4.675

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 4.909 Points relating to the number of positive Reviews for Hen Cloud House is based on 12 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 66 registered maximum number of service users is 13.2. 12 Positive Reviews ÷ 13.2 = 0.909

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 2 Sep 2023

Overall
Requires improvement

  • Caring

    Requires improvement

  • Effective

    Requires improvement

  • Responsive

    Requires improvement

  • Safe

    Requires improvement

  • Well-led

    Requires improvement

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (4)

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Meet the Team (1)

Danyel

Danyel Bromley

Job Title: Home Manager

Joined: 2023

Danyel has worked in the care sector for over 26 years in various roles, working my way up to the Home Manager level. She is extremely passionate about making a difference in my residents’ lives, as it brings her joy and gives her purpose. She is excited to join the team at Hen Cloud House where she hopes to ensure her residents and staff enjoy each day.


Frequently Asked Questions about Hen Cloud House

What types of Care is Hen Cloud House registered for?

Older Person Care, Dementia & Respite Care are the registered (by the Care Quality Commission) categories of Care.

What additional types of Care does Hen Cloud House provide?

Own GP if required & End of Life Care are other types of care provided.

How many Rooms does Hen Cloud House have?

There are 66 Single Rooms.

What are the Facilities & Services at Hen Cloud House?

Own Furniture if required, Pet Friendly (or by arrangement), Close to Local shops, Near Public Transport, Lift, Wheelchair Access, Gardens, Bar/Café, Residents Kitchenette, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is Hen Cloud House to the centre of Leek?

0.4 mile(s) as the crow flies, distance by road may be significantly further.