Hen Cloud House

Buxton Road, Leek ST13 6EQ
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9.6 42 Reviews
  • Hen Cloud House, Leek
Hen Cloud House has a total of 66 rooms available with nine bed wings on the ground floor and three on the first floor. They also have five larger studio-sized rooms available, with two on the ground floor and three on the first floor.

Each wing contains a dining room, living rooms and other smaller communal areas for residents and their families to use. The ground floor provides an open plan reception café that is ideal for meeting and relaxing with visitors.

The familiarity and scale of this layout is particularly helpful for people living with dementia and an array of other needs, whilst maintaining easy access to all the extended facilities in the home.

All of the rooms at Hen Cloud are spacious and comfortable, feature high-quality furnishings and décor, and include full wet room facilities for every resident. There are also separate WCs, assisted bathrooms and other ancillary facilities available throughout the home.

Hen Cloud also offers stunning outside areas, with two separate courtyard gardens available to residents and beautiful landscaped gardens surrounding the home.

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Care Provided by Hen Cloud House

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Respite Care
  • Care Types Provided
  • Dementia Residential Care
  • Residential Care
  • For a maximum of 66 Service Users
  • Voluntary / Not for Profit Owned
  • Care Offered
  • Alzheimer's
  • Other Care Provided
  • End of Life Care
  • Own GP if required

Good to Know

  • Person in charge
  • Danyel Bromley (Care Home Manager)
  • Admission Criteria
    • Ages 65+
  • Room Information
    • Single Rooms (66)
    • Single Rooms with ensuite Wet Room (66)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Year Purpose Built: 2021
    • Last Refurbishment: 2021
    • Number of floors: 2

Funding & Fees Guide for Hen Cloud House

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care £1,198 – £1,450
    • Self-Funded Residential Dementia Care £1,198 – £1,450
    • RESPITE Self-Funded Residential Care £1,198 – £1,450
    • RESPITE Self-Funded Residential Dementia Care £1,198 – £1,450

  • The differance in the fees are based on the room sizes, we have deluxe rooms and suites available.
  • (these prices are only a guideline, please contact Hen Cloud House to find out the exact price for your requirements)

Facilities

  • Bar/Café
  • Close to Local shops
  • Gardens
  • Lift
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Residents Internet Access
  • Residents Kitchenette
  • Television point in own room
  • Wheelchair Access
  • Visiting

  • Please contact prior to visiting


  • Parking

  • Parking for 20 vehicles, including ambulance, drop-off, and disabled


Hen Cloud House Reviews (42)

Total of 42, showing 21-40
9.6

Hen Cloud House has a Review Score of 9.6 (9.584) out of 10, based on 13 reviews in the last 2 years. Over all time Hen Cloud House has 42 reviews.

Overall Experience

  • 37
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Date Published

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Review from Janet H (Daughter of Resident) published on 5 January 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff have been very supportive through a difficult time. They are all excellent. Very kind and helpful.

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Review from A H (Grandson of Resident) published on 5 January 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Lovely home with super staff going above and beyond providing care.

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Review from P H (Daughter-in-law of Resident) published on 5 January 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Hen Cloud offers a very special home to its residents with excellent staff and care support.

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Review from Dorothy H (Daughter of Resident) published on 5 January 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother was very reluctant to go into a care home and at first was not at all happy. However, she settled very quickly and now loves it. She is treated with great dignity. It would be nice to have more weekend activities, just because she loves them so much.

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Review from T C (Resident) published on 21 March 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

A lot of fun, helped by the caring staff.

Reply from Sarah O'Rourke, Care Home Business Manager at Hen Cloud House

Thank you for your lovely review. We are happy to hear that you enjoyed your stay with us. I will pass your kind words onto the team.


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Review from L R (Daughter of Resident) published on 1 March 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I am so impressed with the quality of care at Hen Cloud House. Mum is made to feel so welcome and this makes such a difference. I have visited many care homes and Hen Cloud is by far the best I have seen, beautiful bedrooms and small lounges and very good food. I can’t praise the management and staff
enough, so friendly and professional.

Reply from Paul Bradford, Commissioning Manager at Hen Cloud House

Thank you for such a fabulous review, as always I will pass on your very kind words to the team.


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Review from L S (Daughter of Resident) published on 23 February 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

You are always made to feel welcome. It is a lovely environment and very person-centred. going that little bit extra to make Mum feel at home with all her personal interests. Any issues that have been raised have been dealt with straight away.

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Review from G W (Daughter of Resident) published on 10 February 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very friendly staff, always greeted with a smile and made me feel extremely welcome.
My mum's needs are always catered for and if there is ever any issues or concerns they are always addressed professionally.

Reply from Paul Bradford, Commissioning Manager at Hen Cloud House

Thank you so much for this great review. We all take a huge pride in what we are trying to achieve for our residents and we so pleased we are achieving the desired outcome with your parent.


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Review from C J (Daughter of Resident) published on 18 January 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Staff rolled out the red carpet and provided a welcome pack on arrival. The whole unit looks like a 5-star hotel. All staff are exceptionally friendly and invested in helping my dad. We can visit at any time and are always made welcome. Staff are very knowledgeable regarding his medications and needs.
Nothing is too much trouble for them - I wish I could move in!

Reply from Paul Bradford, Commissioning Manager at Hen Cloud House

We are thrilled by your review, thank you so much! We do try our best to ensure we create a warm and friendly welcome, I am pleased that this was apparent as this is our standard.


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Review from Karen G (Daughter of Resident) published on 18 January 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

What a find Hen Cloud House is! Mum was transferred to Hen Cloud straight from the hospital following a nasty fall. Both Mum and I were made to feel at ease immediately. I can't praise the staff and facilities highly enough. Mum has now decided to make it her permanent home - a big thank you to you
all Hen Cloud House.

Reply from Paul Bradford, Commissioning Manager at Hen Cloud House

Thank you so much for all your kind words, it really does make a difference and boosts the staff's morale, particularly during these difficult times.
We are delighted that your mom has settled so well and so quickly.


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Review from S T (Daughter-in-law of Resident) published on 15 December 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My Mum in law moved to Hen Cloud House in September following a fall which resulted in a broken hip and a lengthy stay in hospital.
Staff liaised with family and the hospital to make certain the transition was smooth and that any questions were answered, giving Mum and us complete confidence at a
very difficult time.
Since September Mum has gone from strength to strength. She looks so well! This is due entirely to the dedication and care from all members of the team at Hen Cloud. Nothing is too much trouble. From hair and nails to birthday cakes and family get-togethers, staff will do their utmost to facilitate.
In addition, the surroundings are those of a 5* hotel. We have thoroughly enjoyed our visits to the garden room for fish and chip suppers and an amazing surprise birthday tea!
Thank you all for everything you do. We have no hesitation in highly recommending Hen Cloud House.

Reply from Paul Bradford, Commissioning Manager at Hen Cloud House

We are delighted that you are so happy with the care and attention we are providing at Hen Cloud House. I have passed your kind words and comments to the team here.
We know that your mum in law moved from out of area so this was particularly stressful for you and mum and I am pleased that we were able to make the transition seamless.
Thank you once again for the kind words.


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Review from Anne T (Daughter of Resident) published on 9 November 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

A very warm welcome was given to Mum on arrival from a long journey from Suffolk. Everyone working here seems very attentive and friendly.
Her room is warm and comfortable and all the facilities are completely up to date as you would expect from a brand new build.

Reply from Paul Bradford, Commissioning Manager at Hen Cloud House

We are so pleased that your mum has settled in and that you are happy with the care and service at Hen Cloud House. Your mum has settled in so well.
Thank you again for your kind words which I will pass on to the staff.
Kind regards.


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Review from Gillian J (Daughter of Resident) published on 18 October 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

A kind and caring environment. Staff go out of their way to keep Mum comfortable. Every time I leave I feel reassured that my mum is safe, clean and looked after. A lovely room, light and airy. High standard of care. Sadly Mum has not been able to experience all that is on offer because of Covid restrictions
and latterly deterioration of health.

Reply from Paul Bradford, Commissioning Manager at Hen Cloud House

We all really appreciate you taking the time to review and respond in such a positive way. We are delighted that you have given us 5 stars in all areas of Hen Cloud House.
Thank you so much.
Paul


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Review from K C (Daughter-in-law of Resident) published on 7 October 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I cannot praise Hen Cloud House and its staff enough. Friendly, kind and caring.
My mother-in-law moved in mid-September and the family are very pleased. She has settled in nicely and is being looked after and cared for in style and comfort.
Hen Cloud is lovely accommodation, it is beautifully and
thoughtfully designed and laid out. The attention to detail is 5-star. As you walk in you get the feel of a luxury hotel.
We have mostly dealt with the manager who is a truly lovely and thoughtful man, it is very clear he takes huge pride in his job in the care industry. The way he greeted and talked to her was beyond excellent. We were reassured and happy that we had made the right decision.
I cannot imagine her being in another home. If there have been any issues we get a call/email update and they are always happy to receive a call.
Thanks so much.

Reply from Paul Bradford, Commissioning Manager at Hen Cloud House

We are so pleased and privileged that you have chosen Hen Cloud House for your mother and we are delighted that your mother has settled in so well and so quickly.
I would like to take this opportunity to thank you for your very kind words, and I will of course pass on your comments to the team.
Paul


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Review from Sharon A (Daughter of Resident) published on 29 September 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The place is done out like a 5-star hotel. The food was great, the dining rooms/tables were set out with a lot of care and respect. Fine dining (with wine) indeed. A lot of safe outside space. Plenty of staff who are all very nice people, very caring and professional. The staff were friendly and organised
a lot of activities. I want my parents to be here (when the time is right for them). Thanks to everyone.

Reply from Paul Bradford, Commissioning Manager at Hen Cloud House

Hello,
Thank you so much for choosing Hen Cloud House for your respite stay for your parents. They were both a pleasure to have and we are really pleased that they returned home having had a great experience with all aspects of Hen Cloud House.
We would be more than happy to welcome them back for respite or longer term.
Kind regards


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Review from A R (Daughter of Resident) published on 27 September 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

We are very happy with the wonderful care and facilities at Hen Cloud. My dad is always happy and relaxed and enjoys the food and company of the very caring staff. It is a very friendly and caring environment. Deep thanks to the staff and management.

Reply from Paul Bradford, Commissioning Manager at Hen Cloud House

Thank you so much for the kind words, we are so pleased that your father has settled in so well, I will pass on your comments to the team here at Hen Cloud House.
Kind regards
Paul


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Review from Maria D (Daughter-in-law of Resident) published on 10 August 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Needed to use your facilities for my mother-in-law at very short notice. The staff were so helpful and accommodating. She is staying on 2-week respite care but hoping that she will eventually want to stay on a full-time basis. In her words, there is nothing not to like.

Reply from Paul Bradford, Commissioning Manager at Hen Cloud House

We are so pleased to have been able to help at such short notice and that your mum-in-law feels very safe, settled and comfortable after her recent hospital discharge.
We are delighted that she is thinking of staying here on a permanent basis.


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Review from Tony D (Relative of Resident) published on 10 August 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The place was like walking into a hotel. It was spotless and attention to detail was impeccable. My relative was admitted for short term respite and has only been there two days and is seriously thinking of staying there permanently as it is so perfect in every way. The staff are exceptional.

Reply from Paul Bradford, Commissioning Manager at Hen Cloud House

Hello,
Thank you so much for your kind words, we are naturally very proud of Hen Cloud House and the team who deliver our care, we are so pleased your relative feels that the care and attention to detail are meeting her needs.


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Review from Gillian M (Daughter of Resident) published on 30 June 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Visited Mum for the first time since she had moved into Hen Cloud and received such a warm welcome from all the staff on arrival and the necessary Covid tests were quickly and efficiently carried out. We had travelled a long distance and refreshments were all ready and waiting for us. The immediate
impression upon entering the building is one of a warm, happy family atmosphere with a high standard building, beautifully (but practically) furnished. The layout of the home/gardens have been well thought out, flowing with wide corridors, lots of light and a comfy feeling. The management have brought together a very mixed age, respectful and friendly group of staff. One of the main reasons for selecting Hen Cloud was their criteria of not employing agency staff, with each member being able to carry out all functions - we felt this was crucial during these Covid times. Mum is always able to have lady carers look after her own personal care. Her enormous quality ensuite bathroom, with a seat to effortlessly transition her in/out of the bath, is marvellous. She has been encouraged to put her own pictures on the walls. When Covid rules allow, we look forward to joining her in the cinema room. Mum feels safe, secure and is enjoying herself.

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Review from Christine W (Daughter of Resident) published on 7 June 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Dad was the first resident to move into Hen Cloud House. Other residents have since joined, but I was a little nervous about him feeling lonely with the current quarantine restrictions. I need not have worried, he was made to feel welcome from the start, and the staff kept him company until the residents
were able to socialise. The staff and management have been amazing. They are caring, considerate and very professional. Even when Dad had a health wobbly, the team showed due diligence and kept me informed regularly! I am so happy that we chose Hen Cloud House.

Reply from Julie Sutton, Operations Director at Hen Cloud House

Thank you for your feedback. We are so pleased your Dad has settled in well at Hen Cloud House.


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Current Review Score: 9.6 (9.584)

Overview of Review Score

The Review Score of 9.6 (9.584) out of 10 for Hen Cloud House is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.7 out of 5 from 13 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 4.9 out of 5 from 12 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.675 for Hen Cloud House is calculated as follows: ( (118 Excellents x 5) + (25 Goods x 4) + (9 Satisfactorys x 3) + (1 Poors x 2) + (1 Very Poors x 1) ) ÷ 154 Ratings = 4.675

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 4.909 Points relating to the number of positive Reviews for Hen Cloud House is based on 12 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 66 registered maximum number of service users is 13.2. 12 Positive Reviews ÷ 13.2 = 0.909

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 2 Sep 2023

Overall
Requires improvement

  • Caring

    Requires improvement

  • Effective

    Requires improvement

  • Responsive

    Requires improvement

  • Safe

    Requires improvement

  • Well-led

    Requires improvement

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (4)

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Meet the Team (1)

Danyel

Danyel Bromley

Job Title: Home Manager

Joined: 2023

Danyel has worked in the care sector for over 26 years in various roles, working my way up to the Home Manager level. She is extremely passionate about making a difference in my residents’ lives, as it brings her joy and gives her purpose. She is excited to join the team at Hen Cloud House where she hopes to ensure her residents and staff enjoy each day.