Hillcrest Care Home in Omagh, County Tyrone is a private nursing home with 59 single rooms.
Operated by Dunluce Healthcare the care home opened in 2009 to offer residents an exciting quality of life.
Stimulating activities include day trips out, arts and crafts sessions, planting fruits and vegetables in the care home's garden and taking part in a wide range of exercise classes.
The care home is situated close to shops and other local amenities.
Hillcrest Care Home has a Review Score of 8.6 (8.561) out of 10, based on 5 reviews in the last 2 years. Over all time Hillcrest Care Home has 5 reviews.
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Review from P F (Friend of Resident) published on 19 August 2024
Submitted via Postal Card •
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Overall ExperienceOverall Experience4.0 out of 5
I have found the care of our friends in Hillcrest Nursing Home is very good. I have no complaints at all.
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Review from Julie W (Daughter of Resident) published on 24 April 2024
Submitted via Postal Card •
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Overall ExperienceOverall Experience5.0 out of 5
Excellent care.
Great communication.
Couldn't ask for anyone.
Staff - second to none.
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Review from A M (Niece of Resident) published on 27 February 2024
Submitted via Website •
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Overall ExperienceOverall Experience5.0 out of 5
I am delighted with the wonderful care given to my uncle at Hillcrest Dementia Unit. Management is meticulous in ensuring his safety and well-being, and staff show him the utmost respect, as they tend to his needs with patience and understanding. His preferences in matters of clothing and what he likes
to eat and drink are provided for. Indeed, the food is excellent - nutritious and appetising. Residents are offered many activities in Hillcrest; however, sadly my uncle’s dementia prevents him from joining in. Nonetheless, he derives much enjoyment from the attention and interactions so kindly extended to him by the staff. Finally, Hillcrest is excellent at communicating with family to whom they are always welcoming and friendly and whose wishes they always seek to accommodate.
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Review from P G (Daughter of Resident) published on 26 January 2024
Submitted via Postal Card •
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Overall ExperienceOverall Experience5.0 out of 5
My experience with the care home was brilliant. Staff were so caring and kind and helpful to my mum.
If Mum was any way out of form, a phone call from the staff always keeping me updated with Mum's health and well-being.
All her needs were met with kindness and consideration at all times. We were
always made so welcome by all staff.
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Review from Terry S (Son-in-law of Resident) published on 8 January 2024
Submitted via Postal Card •
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Overall ExperienceOverall Experience5.0 out of 5
From Nov 2021 on his first day until Nov 2023 on his last day my father-in-law was afforded nothing but the best of care and was always treated in a dignified manner by all the staff and management at Hillcrest. When he required medical care he was dealt with in a timely fashion. All his needs were
met speedily and the staff gave him the patience and time he required. I can only recommend the facility in the highest of words. We as a family were treated like family and he was always comfortable here. Thank you all for the exemplary care for my father-in-law.
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Current Review Score: 8.6 (8.561)
Overview of Review Score
The Review Score of 8.6 (8.561) out of 10 for Hillcrest Care Home is based on a) the Average Rating and b) the number of positive Reviews.
a) The Average Rating is 4.8 out of 5 from 5 Reviews in the last 24 months.
b) The score for the number of positive Reviews is 3.8 out of 5 from 5 positive Reviews in the last 24 months.
Detailed Breakdown of Review Score
The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:
a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.
The Average Rating of 4.780 for Hillcrest Care Home is calculated as follows:
(
(46 Excellents x 5)
+
(13 Goods x 4)
)
÷ 59 Ratings = 4.78
b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').
The 3.781 Points relating to the number of positive Reviews for Hillcrest Care Home is based on 5 positive Reviews in the last 24 months and is calculated as per below:
The 5 points available are broken down as follows:
i)
4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews.
(1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100)
3
+
0.125
+
0.125
+
0.125
+
0.125
= 3.5
ii)
1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points.
20% of the 89 registered maximum number of service users is 17.8. 5 Positive Reviews ÷ 17.8 = 0.281
When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.
Performance
The Regulation and Quality Improvement Authority is responsible for the registration and inspection of social care services in Northern Ireland.
Frequently Asked Questions about Hillcrest Care Home
What types of Care is Hillcrest Care Home registered for?
Older Person Care, Dementia, Respite Care, Mental Health Condition, Physical Disability & Younger Adults are the registered (by the Care Quality Commission) categories of Care.
What additional types of Care does Hillcrest Care Home provide?
Palliative Care, Day Care, Convalescent Care & Separate Specialist Dementia Care Unit are other types of care provided.
How many Rooms does Hillcrest Care Home have?
There are 89 Single Rooms.
What are the Facilities & Services at Hillcrest Care Home?
Own Furniture if required, Close to Local shops, Near Public Transport, Minibus or other transport, Lift, Wheelchair Access, Gardens, Residents Kitchenette, Phone Point in own room, Television point in own room & Residents Internet Access are some of the Facilities & Services.
How far is Hillcrest Care Home to the centre of Omagh?
0.4 mile(s) as the crow flies, distance by road may be significantly further.
