Hillside House

Exeter Road, Newton Poppleford, Sidmouth EX10 0DE
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9.4 18 Reviews
  • Hillside House, Sidmouth
Hillside House is a boutique care home with a warm and homely ambience. Set in the outstanding East Devon countryside, the home sits alongside the beautiful Aylesbeare Common on the outskirts of the village of Newton Poppleford.

The home provides superior accommodation for 14 residents. The rooms are all unique, but each being large and bright with a contemporary ensuite shower room.

Throughout the home there are panoramic views across the countryside towards Sidmouth and Ladram Bay and eastward to the Blackdown Hills and beyond. Within the 18 acres of grounds at Hillside House are stables that provide homes for six beautiful horses and ponies, a herd of alpacas, two golden guernsey goats and a flock of chickens and ducks.

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Care Provided by Hillside House

  • Primary Care Categories
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Sensory Impairment
  • Care Types Provided
  • Residential Care
  • For a maximum of 14 Service Users
  • Privately Owned
  • Care Offered
  • Cancer Care
  • Colitis & Crohn's Disease
  • COPD/Pulmonary Disease
  • Hearing Impairment
  • Multiple Sclerosis
  • Parkinson's Disease
  • Speech Impairment
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • End of Life Care
  • Own GP if required
  • Palliative Care
  • Physiotherapy

Good to Know

  • Person in charge
  • Wendy Marsh (Manager)
  • Admission Criteria
    • Ages 65+
  • Room Information
    • Single Rooms (14)
    • Couples/Companion Rooms (0)
    • Single Rooms with ensuite Wet Room (14)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Year Purpose Built: 2016
    • Last Refurbishment: 2021
    • Number of floors: 2

Funding & Fees Guide for Hillside House

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care £1,200 – £1,400
    • RESPITE Self-Funded Residential Care £1,200 – £1,400
  • (these prices are only a guideline, please contact Hillside House to find out the exact price for your requirements)

Facilities

  • Gardens
  • Lift
  • Minibus or other transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Internet Access
  • Residents Kitchenette
  • Smoking not permitted
  • Television point in own room
  • Wheelchair Access
  • Parking

  • Large car park on site


Hillside House Reviews (18)

9.4

Hillside House has a Review Score of 9.4 (9.375) out of 10, based on 4 reviews in the last 2 years. Over all time Hillside House has 18 reviews.

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Review from Sarah T (Daughter of Resident) published on 13 May 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We cannot rate Hillside and its staff highly enough. Mum had wonderful care and although mostly in her room, she was comfortable and able to access help whenever she needed it. Her room was light and spotless with a lovely view across the valley from her window. The food was excellent and the carers
looking after her were so kind. Everyone did everything they could for her until her passing.

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Review from B L (Resident) published on 2 October 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Have felt comfortable and at home ever since my arrival in November 2022. I find the carers friendly and very helpful and very attentive and feel secure here. I should add that my family are also very grateful for the care I receive here and are happy to speak to the members of staff and, of course,
the manager, if and when they wish to.

Reply from Wendy Marsh, Registered Manager at Hillside House

Thank you for your very kind review. The team at Hillside House.


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Review from J O (Resident) published on 28 September 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My experience in this home has been first class from the staff.

Reply from Wendy Marsh, Registered Manager at Hillside House

Thank you for your very kind review.
The team at Hillside House


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Review from Colin B (Son of Resident) published on 27 September 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

If you bypass this one, then you have missed out on something special. Hillside House is a small family-owned residential home, providing care in spacious ensuite rooms, enjoying lovely views overlooking the Devon countryside.
The care and compassion shown by all the staff is second to none, making
those staying here, feel wanted, safe and secure. We can't thank the staff enough for all they did for my mum and the happiness they brought her, for the 2+ years that she was at Hillside.

Reply from Wendy Marsh, Registered Manager at Hillside House

Thank you Colin, for you very kind review. From all of the team at Hillside House.


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Review from Esther C (Daughter of Resident) published on 28 July 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I cannot recommend Hillside House highly enough. Both care and home should be written large and underlined. The genuine care and compassion shown by every member of staff not just to my father but also to me and my family were second to none. Sadly, my father was a resident for only 6 months before
he passed away at 96 years of age. Through the Covid-19 restrictions, Hillside House did everything that they could to ensure that residents could receive visitors in absolute safety. They recognise the importance of residents being able to see and talk to their loved ones and vice versa. Hillside House really is a home from home. There is no sense of it being an institution. There are just 14 individual rooms, each one different but all en-suite, bright and airy with superb views over the glorious Devon countryside. The tasty meals, always with a choice, are home-cooked. There’s a delightful residents’ lounge, an enclosed courtyard and plenty of places to sit and chat or just stroll outside.

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Review from Doreen H (Stepdaughter of Resident) published on 1 February 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Kind, friendly, helpful staff; spacious, bright, well-equipped rooms; beautiful surroundings.
We were so lucky that a room was available so that high-quality care and attention could be put in place, making a difficult time the best it could be.

Reply from Wendy Marsh, Registered Manager at Hillside House

Thank you for your lovely review, we miss you all.


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Review from P D (Resident) assisted by family/friend published on 8 April 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Wonderful position room overlooking fields and animals, pleasant outlook. Excellent staff, very friendly and helpful, lots of smiley faces.
Excellent food, like staying at a nice hotel. Nice to be able to bring own personal effects; like photos, ornaments and pictures to make it feel more homely.

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Review from P S (Daughter of Resident) published on 25 March 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

We were lucky to secure a room for Mum at Hillside House on the ground floor overlooking gardens/fields - a lovely outlook. The room is very pleasant with own en-suit.
The staff have been lovely and have helped Mum to settle in.
This is a huge change as Mum has always been self-sufficient until
now!
She seems to enjoy the meals provided. Family are allowed/encouraged to visit.
Mum hs been allowed to bring her own personal possessions, individual pictures/photos/ small furniture items; which have helped her to settle.

Reply from Wendy Marsh, Registered Manager at Hillside House

Thank you for your kind words, we try to make all our residents feel at home, your mum loves her room with the lovely views, she really has settled in well and has become an integral member of our little community.


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Review from Sharon M (Daughter of Resident) published on 30 September 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Wonderful consistent care is given and we are so grateful. A brief respite stay with nourishing food for our mum - an admittedly fussy eater. Well done and thank you to the manager, mum's carer and the team.

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Review from G F (Respite Resident) published on 20 August 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

As a qualified public health inspector employed by the local government for the best part of my working life, to assess and enforce standards of fitness, hygiene and safety in commercial businesses and premises, I feel well able to comment upon the service provided by Hillside House. I stayed at Hillside
for 16 days recently and was well pleased with the experience.
I am 92 years old and live on my own.
I will not hesitate to return to Hillside in the future.

Reply from Wendy Marsh, Registered Manager at Hillside House

Thank you for your very generous review, it was a pleasure having you at Hillside and we equally would love you to come back at any time. Take care of yourself.


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Review from Anne C (Daughter of Resident) published on 10 July 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum originally came to Hillside House to convalesce after a nasty fall. Now fully recovered, she is so happy and content that she has decided to stay. Hillside House provides light, spacious and contemporary private and communal rooms with lovely countryside views. The environment is quiet and calm
and the staff and manager are hard working, kind, caring and professional. My mum loves the delicious home-cooked meals and has commented on how happy and friendly all the staff is. They go out of their way to individualize her care and provide a stimulating environment for all the residents. Hillside House has a home-from-home atmosphere that is far removed from any institution and it is a pleasure to visit my mum there.

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Review from Sally Anne G (Daughter of Resident) published on 3 July 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Fantastic - could not have received better care for my mother anywhere else.

Reply from Wendy Marsh, Registered Manager at Hillside House

Thank you for such a good review it was our pleasure to care for your mum she, was a truly lovely lady.


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Review from Joan B (Resident) published on 11 June 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I am very happy here and the staff (including the owner) are very caring. We are all made to feel 'special' and the residents (now my new friends) are lovely people.

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Review from K H (Resident) published on 11 June 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

This home really feels like HOME where staff and residents are all kind and friendly. There is a sense of freedom and encouragement. The bell system is very good and nights are quiet. All windows have lovely country views.

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Review from Geoff W (Son of Resident) published on 9 May 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

In September 2017 my mother became a resident at Hillside House. The decision by the family to choose that particular home was one that we will never regret. The level of care extended to my mother and all the residents is exemplary. Since being there my mother has been treated with courtesy and kindness
by all members of staff who provide a range of imaginative activities throughout the week for all to enjoy. Privacy is always respected and personal choice is encouraged. Hillside House is set in a peaceful accessible location with stunning views over the beautiful Devon countryside. As this is a recently built care home all the bedrooms and communal areas have been finished to the highest standard. The facilities and amenities are first class. I can unreservedly recommend this care home.

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Review from Margaret C (Resident) published on 3 May 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I have stayed at Hillside House 3 times after hospital treatment. I had an excellent experience.
The rooms are spacious and tastefully furnished with lovely views over the countryside.
I needed a special diet and all my needs were catered for with delicious food.
Everyone is encouraged to be comfortable
and nobody has to eat in the dining room if they do not want to.
I was told that the aim was for everyone to be happy.
I certainly was and if I have to go to hospital again I hope that there will be a room for me to recover in.
Who knows one day I might be a permanent resident. I can't think of a better place to be.

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Review from Astrid P (Daughter of Resident) published on 3 May 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Set in an area of outstanding natural beauty with far reaching views to sea at the front and down the valley to the rear. Ponies grazing, goats and ducks visually entertain.
The Holistic, individualised care, home cooked meals, friendly welcoming staff and attention to detail led by the managers is
simply amazing.
I can only show appreciation for this hard-working, forward-looking team who are always planning new and wonderful things for all to enjoy; be it a party, craft activity, a game of cards over a cup of tea, gardening activities or you may be treated to sounds of the piano playing by one of the residents.
Wonderful, empathic care for the good and bad days that chronic illness can bring.
A sanctuary we are so fortunate to have found.

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Review from Patricia W (Daughter-in-law of Resident) published on 2 May 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I call this care home, 'A little bit of heaven'. All the rooms look out over the wonderful countryside views, with goats, ducks and horses just outside.
All the residents are extremely well cared for by the owner and a wonderful, cheerful, committed team of carers. The provision provided is exceptional,
this includes, daily activities, lovely balanced meals, cleanliness, and beautiful surroundings. My mother in law has been a resident for 8 months, shortly after entering the home she sadly lost her husband who was also a resident. During this time she and the family were treated with respect and dignity. We continue to always feel our mum is safe, happy and well cared for. I love visiting her in the home where there is always a welcome, a smile and a cup of tea and a homemade biscuit. We all feel very lucky to have found this home.

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Current Review Score: 9.4 (9.375)

Overview of Review Score

The Review Score of 9.4 (9.375) out of 10 for Hillside House is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 5.0 out of 5 from 4 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 4.4 out of 5 from 4 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 5.000 for Hillside House is calculated as follows: ( (47 Excellents x 5) ) ÷ 47 Ratings = 5

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 4.375 Points relating to the number of positive Reviews for Hillside House is based on 4 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 = 3.375

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 14 registered maximum number of service users is 2.8, which has been reached with 4 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 5 Dec 2018

Overall
Outstanding

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Outstanding

  • Safe

    Good

  • Well-led

    Outstanding

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (2)

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Frequently Asked Questions about Hillside House

What types of Care is Hillside House registered for?

Older Person Care, Respite Care, Physical Disability & Sensory Impairment are the registered (by the Care Quality Commission) categories of Care.

What additional types of Care does Hillside House provide?

Palliative Care, Convalescent Care, Physiotherapy, Own GP if required & End of Life Care are other types of care provided.

How many Rooms does Hillside House have?

There are 14 Single Rooms.

What are the Facilities & Services at Hillside House?

Own Furniture if required, Pet Friendly (or by arrangement), Smoking not permitted, Minibus or other transport, Lift, Wheelchair Access, Gardens, Residents Kitchenette, Phone Point in own room, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is Hillside House to the centre of Sidmouth?

4.0 mile(s) as the crow flies, distance by road may be significantly further.