Hilltop Lodge

White Lane, Chapeltown, Sheffield S35 2YH
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9.7 24 Reviews
  • Hilltop Lodge, Sheffield
Hilltop Lodge is situated on a leafy residential street just outside Chapeltown, Sheffield. It provides residential, nursing, respite, dementia and palliative care for up to 61 residents.

The home was refurbished in November 2019 and includes en-suite bedrooms, a restaurant-style dining room and spacious lounge. Meals are nutritionally balanced and prepared in the home’s kitchen. Individual dietary needs are catered for.

Group activities are encouraged, with the home boasting a cinema, hair salon, garden room and café. Each individual can also choose one-to-one activities with the help of a dedicated activities coordinator. There is easy access to bus routes and a railway station.

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Care Provided by Hilltop Lodge

  • Type of Service
    • Nursing Home
  • Privately Owned
  • For a maximum of 61 Service Users
  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Younger Adults

Good to Know

  • Person in charge
  • Julie Cross (Registered Manager)
  • Admission Criteria
    • Ages 18+
  • Room Information
    • Single Rooms (61)

Facilities

Hilltop Lodge Reviews (24)

Total of 24, showing 1-20
9.7

Hilltop Lodge has a Review Score of 9.7 (9.742) out of 10, based on 13 reviews in the last 2 years. Over all time Hilltop Lodge has 24 reviews.

Overall Experience

  • 18
  • 5
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Review from Philip R (Son of Resident) published on 29 November 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Our mother was allocated a place at Hilltop and took up residence in August 2024. Before being admitted to Hilltop Mum was visited by the Management team and built a positive relationship from the start. I had visited 6 care homes within a 6-mile radius before settling on Hilltop and our first impression
has proved 100% accurate that this is the best care home by far in the area.


One of the real positives is the flexibility of the team to respond to the individual needs of the resident and have consistently reacted to feedback given by myself and my brother (both regular visitors). The nursing and general care is responsive and consistent as well as being applied with a sensitive and warm approach. You can see that a real plan exists for Hilltop particularly evident with regular activities designed and facilitated by two excellent ladies add to this the weekly facility of a hairdresser and you can see the residents feel part of a community. Mum has settled well.


Reply from Francesca MacDuff-Varley, Marketing Manager at Hilltop Lodge

Thank you for your wonderful 5-star review. Your amazing feedback and kind words will be passed to all our Hilltop team who will be over the moon to hear your lovely praise.


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Review from Larraine W (Daughter of Resident) published on 27 September 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I cannot rate this home and all its staff from the top to the bottom highly enough and would give them 10 stars if I could. My mum resided in Hilltop Lodge for 13 years and recently passed away. The care she received was exemplary and when she was at end of life she was still treated with dignity, respectfully
and they spoke to her like a well-loved Grandma. Her family have also been well treated and as we spent so much time there I felt like many of us became more than carer/family and more like friends.

Reply from Francesca MacDuff-Varley, Marketing Manager at Hilltop Lodge

Thank you for your wonderful review and amazing feedback that will be shared with all our team. What a privilege it was to be able to look after your mum for all those years.


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Review from Helen L (Daughter of Resident) published on 19 August 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum has really settled in well, the staff are brilliant with all the residents and so kind and caring. The activities are good from what I have seen and the outside area is lovely to sit out on nice days. The food is excellent and there is always plenty. I would love to see more live updates and
videos on the social media page of the daily activities so I can see what Mum is doing each day when I am not there and that she is enjoying herself. It would be lovely to see this.

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Review from B C (Daughter of Resident) published on 17 July 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My dad initially went to Hilltop Lodge for a local authority assessment but it was always our hope that having visited the home before he went to stay, that he would spend the last months of his life there. We could not dare have hoped for such a kind and caring place for our loved ones. From my first
interaction with the manager to our final goodbye they were professional and consistently went above and beyond. My dad's spiritual needs were met at the monthly church service held at the home, he had two trips out of the home to a theatre and a friendship lunch. Everyone from the cleaners, carers, nurses, admin staff, activity coordinators, and managers were approachable and kind. I felt that they cared for him as if he were a member of their family.
Thank you.

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Review from Helen B (Daughter-in-law of Resident) published on 18 March 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Our mum was admitted to Hilltop Lodge following a stay in the hospital for assessment for permanent care. We couldn’t be happier with the facilities and high standards of care offered.
Hilltop Lodge is excellent, with a modern environment that is bright and well-maintained.
Every single employee has
exceeded our expectations, they are friendly, kind, professional, and knowledgeable.
Care is of the highest standard with attention to personalized, holistic nursing. Resident safety is paramount and we have seen staff interacting with residents constantly in both the sitting rooms and individual bedrooms.
Staff regularly sit with the residents ensuring supervision for prolonged periods.
The food is superb, well presented, and nutritious and the friendly cook offers a wide variety of meals and caters to the individual needs of our very faddy mum!
Senior clinical managers are highly visible, involved in care delivery, and accessible on a very regular basis to families.

Reply from Francesca MacDuff-Varley, Marketing Manager at Hilltop Lodge

Thank you for your amazing 5-star review. Your kind words and fantastic feedback will be passed to all our team.


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Review from Z E (Father of Resident) published on 8 February 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Hill Top Lodge is a very good care home. It is very clean, all the staff are very friendly, making you feel at home. All staff are nice and helpful as well as the laundry and kitchen staff and cleaners, the laundry girls plus another lady are always looking for my dad's lost slippers.
The management
are really good and the running of the home has improved since he first went in.

Reply from Francesca MacDuff-Varley, Marketing Manager at Hilltop Lodge

Thank you for your lovely review and feedback that will be passed to our team.


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Review from Tracy H (Daughter of Resident) published on 12 January 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The new management team is making a positive difference to the home.
Staff are responsive to any requests we have regarding Mum’s care.
The home is friendly, bright, and clean.
I feel my mum is safe here and is the most settled she has been.
Thank you to each and every one of the team at Hilltop
Lodge we appreciate all you do.

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Review from Antoinette E (Daughter of Resident) published on 21 December 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Since the new management, Hilltop Lodge is a lovely care home. My dad has been here for three years now, and it is the best to has ever been. All the staff are lovely, and make it a lovely, cosy, friendly home for our loved ones. I cannot fault anything. Lovely to have such friendly faces to greet us
on our visits.

Reply from Francesca MacDuff-Varley, Marketing Manager at Hilltop Lodge

Thank you for your lovely review and kind words. We are so happy to hear you are pleased with all the improvements, and your wonderful feedback will be passed on to all the team.


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Review from A R (Daughter of Resident) published on 13 September 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Hilltop Lodge is a lovely place. Mum settled in well after being referred for assessment. She was made very welcome when she arrived and has made friends. Her room, albeit small, is clean, as is the rest of the home.
The staff are really nice and helpful and have taken note of any concerns,
Lots
of activities and events for the residents to take part in.
Whilst only been resident for a short time, Mum has been happy and settled here, but we will obviously continue to review this.

Reply from Francesca MacDuff-Varley, Marketing Manager at Hilltop Lodge

Thank you for your lovely review; your kind words will be passed on to the team.


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Review from Caroline H (Niece of Resident) published on 31 July 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My experience at Hilltop Lodge will be remembered with fondness and gratitude forever.
The standard and love and care they gave both my aunty and her relatives were of such a high standard it’s really difficult to explain properly.
I know if I was to be ill ever and not with my loving family there
has been no better place than Hilltop Lodge that I’ve seen functioning like that during that period I visited my lovely aunt and I’d be happy that I was placed there
The dignity they gave her was wonderful
The staff worked very hard every day. Thank you.

Reply from Francesca MacDuff-Varley, Marketing Manager at Hilltop Lodge

Thank you for such a kind-hearted review, your lovely words will be passed to our Hilltop Lodge team.


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Review from J B (Daughter of Resident) published on 21 July 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Dad was transferred to Hilltop Lodge from hospital with complex needs. The care and support he has received has been excellent. We are very happy and relieved he is at Hilltop Lodge and would have no hesitation in recommending it.

Reply from Francesca MacDuff-Varley, Marketing Manager at Hilltop Lodge

Thank you for your lovely review and positive feedback, this will be shared with the Hilltop Lodge team.


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Review from C A (Sister of Resident) published on 22 March 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My sister was placed into Hilltop Lodge after an extensive hospital stay to be assessed for ongoing care. Having had no experience or dealing with care homes I was given a lot of useful information and help with make me make the decision to keep my sister at Hilltop Lodge rather than move her somewhere
else as she had become used to the staff.

Reply from Francesca MacDuff-Varley, Marketing Manager at Hilltop Lodge

Thank you for your lovely review and feedback - this will be passed to our team.


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Review from Helen H (Daughter of Resident) published on 22 March 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Mum was transferred to Hilltop Lodge directly from the hospital for an assessment period. Her room is bright and sunny with a modern ensuite bathroom. My mum has been unable to access any facilities, but I have seen the lounge and dining room which are bright and airy. Individual staff are friendly
and helpful and always willing to help or answer questions.

Reply from Francesca MacDuff-Varley, Marketing Manager at Hilltop Lodge

Thank you for your lovely review and feedback - this will be passed on to our team.


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Review from Richard D (Husband of Resident) published on 16 February 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very friendly care home. My wife has been a resident since August 2022 and considering her issues has settled with the help of the carers. All the staff are caring and approachable.

Reply from Francesca MacDuff-Varley, Marketing Manager at Hilltop Lodge

Thank you for your lovely review, your fantastic feedback will be passed to the team.


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Review from Steven G (Son of Resident) published on 17 January 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

A big thank you to all staff and management at Hilltop Lodge. When my dad passed away at Christmas 2021 we were very worried that our mum wouldn't get over it as they had been together for over 60 years.
She still misses him but thanks to the care and attention she has received from Hilltop Lodge
including social activities she has found a new motivation and is very happy in her new life. She constantly mentions how lucky she feels to be where she is. Thanks again.

Reply from Francesca MacDuff-Varley, Marketing Manager at Hilltop Lodge

Thank you for your heartfelt and lovely review, your kind words will be passed tour team.


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Review from Sue B (Daughter of Resident) published on 14 October 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Hilltop Lodge is a great care home. The staff are very friendly and very good at their job. I have full confidence in the home, from the nurses and carers to the house keeping and laundry staff. Please keep up the great job you are all doing.

Reply from Francesca MacDuff-Varley, Marketing Manager at Hilltop Lodge

Thank you for such a wonderful review - your kind words will be passed to all our team.


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Review from Emily K (Daughter of Resident) published on 30 May 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Entrusting others with the care of a loved one is certainly no easy decision, but we would have no hesitation in recommending Hilltop Lodge to others requiring its services.
Hilltop Lodge has a relaxed and homely atmosphere, and the staff are consistently friendly, approachable and genuinely compassionate,
even when faced with challenging behaviours from some of the residents. The staff are hardworking, dedicated and passionate about their work.
The standard of care is consistently high, and residents are treated with respect and dignity.
In addition to supporting Dad, the staff have supported the wider family, showing understanding, sympathy and genuine care, particularly during a difficult two weeks whilst Dad was receiving end of life care.
The food is home-cooked and plentiful, and the home modern and well maintained with excellent facilities.

Reply from Francesca MacDuff-Varley, Marketing Manager at Hilltop Lodge

Thank you for your lovely review - your positive feedback is fantastic to hear and will be passed on to our Hilltop Lodge team.


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Review from Kim S (Daughter of Resident) published on 23 March 2022
Submitted via Website • Report

Overall Experience  Overall Experience 1.0 out of 5

I do not recommend this home at all and as a result of that, I give it 1 star.
Due to all experiences, I had when my father was a resident.
No communication .
Constant staff turnover and agency staff employed of very poor standard.
If I could leave zero stars I would.
Management was nonresponsive
to any issues I had. They would listen but nothing was done, problems were still ongoing.

Reply from Francesca MacDuff-Varley, Marketing Manager at Hilltop Lodge

Thank you for taking the time to review our home, we are very sorry to hear that you feel your experience was not a positive one.


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Review from Stephen C (Husband of Resident) published on 15 March 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I was able to visit my Wife for the first time in 20 weeks after the change in Government guidelines. The booking was easily done online and I received reminders and all relevant information. On arrival, I was taken step by step through the testing procedures and visiting protocol.
My Wife has been
in Hilltop Lodge since July and I have not been able to go inside the building due to COVID-19. However what I can say is that I am kept informed of any issues, my Wife always looks clean, tidy and content and you always get the sense that the home is well run and on top of its game.
I have mainly dealt with the same staff throughout this time which is another big plus. Hopefully when restrictions are relaxed completely, family will be able to help take some of the strain off the overworked staff.

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Review from M L (Wife of Resident) published on 8 December 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My husband was in Hilltop Lodge for only 2 weeks for end of life care. It was a particularly difficult time because of Covid 19. The staff could not have been more kind, considerate or helpful. The Covid security was excellent and it allowed me to be with my husband when he passed away.

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Current Review Score: 9.7 (9.742)

Overview of Review Score

The Review Score of 9.7 (9.742) out of 10 for Hilltop Lodge is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.7 out of 5 from 13 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 13 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.742 for Hilltop Lodge is calculated as follows: ( (114 Excellents x 5) + (35 Goods x 4) + (2 Satisfactorys x 3) ) ÷ 151 Ratings = 4.742

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Hilltop Lodge is based on 13 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 61 registered maximum number of service users is 12.2, which has been reached with 13 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 4 Aug 2022

Overall
Requires improvement

  • Caring

    Good

  • Effective

    Requires improvement

  • Responsive

    Good

  • Safe

    Requires improvement

  • Well-led

    Requires improvement

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (1)

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Meet the Team (0)

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Frequently Asked Questions about Hilltop Lodge

What types of Care is Hilltop Lodge registered for?

Older Person Care, Dementia & Younger Adults are the registered (by the Care Quality Commission) categories of Care.

How many Rooms does Hilltop Lodge have?

There are 61 Single Rooms.

How far is Hilltop Lodge to the centre of Sheffield?

6.1 mile(s) as the crow flies, distance by road may be significantly further.