Hilltop Lodge

White Lane, Chapeltown, Sheffield S35 2YH
Submit a Review
9.7 24 Reviews
  • Hilltop Lodge, Sheffield
Hilltop Lodge is situated on a leafy residential street just outside Chapeltown, Sheffield. It provides residential, nursing, respite, dementia and palliative care for up to 61 residents.

The home was refurbished in November 2019 and includes en-suite bedrooms, a restaurant-style dining room and spacious lounge. Meals are nutritionally balanced and prepared in the home’s kitchen. Individual dietary needs are catered for.

Group activities are encouraged, with the home boasting a cinema, hair salon, garden room and café. Each individual can also choose one-to-one activities with the help of a dedicated activities coordinator. There is easy access to bus routes and a railway station.

Show Hilltop Lodge on the Map

Care Provided by Hilltop Lodge

  • Type of Service
    • Nursing Home
  • Privately Owned
  • For a maximum of 61 Service Users
  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Younger Adults

Good to Know

  • Person in charge
  • Julie Cross (Registered Manager)
  • Admission Criteria
    • Ages 18+
  • Room Information
    • Single Rooms (61)

Facilities

Hilltop Lodge Reviews (24)

Total of 24, showing 21-24
9.7

Hilltop Lodge has a Review Score of 9.7 (9.742) out of 10, based on 13 reviews in the last 2 years. Over all time Hilltop Lodge has 24 reviews.

Overall Experience

  • 18
  • 5
  • 0
  • 0
  • 1

Date Published

24
2
4
13
11

Review from Natalie D (Daughter of Resident) published on 14 September 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Although my mum was only at Hilltop View for a short time before she passed away - her stay there was very comfortable. All the staff that we met were extremely kind and considerate and although we couldn't visit much due to Covid-19, the staff kept us informed reassuring the family of any updates.
A big thank you to everyone at Hilltop View.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Francis H (Husband of Resident) published on 20 July 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

A very well-run home with caring staff and carers. Could do with a little more activity staff as there's only one at the moment and the residents need activity games etc to happen.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Diane S (Daughter of Resident) published on 15 July 2020
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

Overall the care provided at Hilltop Lodge is good, but with room for some improvement.
I feel the new management are working hard to improve the level of care for residents. The manager had organised bi-monthly meetings with relatives which I feel is a positive step and makes relatives feel as if
they are being listened to.
The care shown by the majority of the members of staff is very good and they have good relationships with residents.
I do feel that sometimes my mum is not dressed appropriately for the weather, sometimes overdressed for a warm day and vice versa. I feel that her personal care is not always as good as it good be with regard to teeth being brushed and hair washed.
I would also like further access to outside space in warm weather as I feel my mum spends too much time indoors.
However, on the whole, the care is good.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from G B (Husband of Resident) published on 19 February 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very happy with the care taken.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Current Review Score: 9.7 (9.742)

Overview of Review Score

The Review Score of 9.7 (9.742) out of 10 for Hilltop Lodge is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.7 out of 5 from 13 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 13 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.742 for Hilltop Lodge is calculated as follows: ( (114 Excellents x 5) + (35 Goods x 4) + (2 Satisfactorys x 3) ) ÷ 151 Ratings = 4.742

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Hilltop Lodge is based on 13 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 61 registered maximum number of service users is 12.2, which has been reached with 13 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 4 Aug 2022

Overall
Requires improvement

  • Caring

    Good

  • Effective

    Requires improvement

  • Responsive

    Good

  • Safe

    Requires improvement

  • Well-led

    Requires improvement

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (1)

Loading

Loading

Loading

Loading

Loading

Loading

Loading events

Meet the Team (0)

There are no Team Members posted yet