Holly Oak Care Centre

Holly Drive, Drake Lane, Dursley GL11 5HA
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9.9 35 Reviews
  • Holly Oak Care Centre, Dursley
Holly Oak Care Centre provides care for people with dementia and follows the internationally recognised ‘Household Model’ of person-centred care. A dedicated and specifically qualified team of staff provide the most genuine care. Holly Oak is family run and maintains a strong ethos of individual and community care.

Opened in 2021, the home offers state-of-the-art facilities to an exceedingly high specification and bedrooms luxuriously appointed with garden views. All bedrooms have en-suites and are generously proportioned.

Dining at Holly Oak is considered excellent with a focus on fresh produce and homemade dishes. All preferences and dietary needs are catered for.

The home boasts fabulous social areas including Bessy's Tea Room, a private bar, orangery and many small lounge and terrace spaces. The terrace outdoor entertainment space is complete with screen and sound system, offering the perfect space to spend time with friends and loved ones.

Bessy's Tea Room offers private dining, parties and cream teas. The extravagant cakes and pastries created by the chefs are highly rated by residents and families. They cater for anniversaries, birthdays and special occasions for relatives and friends offering indulgent food and amazing desserts at great prices.

Holly Oak community provides a full range of services to meet the changing needs of its residents. Staff are in very good contact with families to ensure the best holistic care and attention.

Kaye's Hair & Nails offers the ultimate pampering experience; with a range of hair and beauty treatments, it is a space to relax and socialise.

Holly Oak Dementia Care Home is part of The Hollies Group along with the Hollies Nursing Care Home and Apartments by the Hollies. The Home is set in a beautiful park overlooking the picturesque village of Dursley. Residents benefit from panoramic views, beautiful gardens and a range of activities.

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Care Provided by Holly Oak Care Centre

  • Type of Service
    • Nursing Home
  • Privately Owned
  • For a maximum of 46 Service Users
  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Younger Adults
  • Care Offered
  • Alzheimer's
  • Other Care Provided
  • Convalescent Care
  • Own GP if required
  • Palliative Care
  • Physiotherapy
  • Separate Specialist Dementia Care Unit

Good to Know

  • Person in charge
  • Duncan Pyne (Registered Manager)
  • Admission Criteria
    • Ages 18+
  • Room Information
    • Single Rooms (46)
    • Single Rooms with ensuite Wet Room (46)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Last Refurbishment: 2021

Funding & Fees Guide for Holly Oak Care Centre

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Nursing Dementia Care from £1,950
  • (these prices are only a guideline, please contact Holly Oak Care Centre to find out the exact price for your requirements)

Facilities

  • Bar/Café
  • Close to Local shops
  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Phone Point in own room
  • Residents Internet Access
  • Smoking not permitted
  • Television point in own room
  • Wheelchair Access
  • Visiting

  • Feel free to visit at any time, it is home and community for the residents, open 24 hours a day 7 days a week. Visitors will need to ring the doorbell as Holly Oak is locked up safe and secure at night. Please remember to sign the visitor book on arrival and on leaving.


  • Parking

  • Plenty of parking and reserved space for visitors and disabled guests.


Holly Oak Care Centre Reviews (35)

Total of 35, showing 21-35
9.9

Holly Oak Care Centre has a Review Score of 9.9 (9.857) out of 10, based on 12 reviews in the last 2 years. Over all time Holly Oak Care Centre has 35 reviews.

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  • 34
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Review from Tony C (Son of Resident) published on 2 February 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My father has settled in really well at the Holly Oak Care Centre, thanks in no small part to the wonderful care staff who have been so kind and helpful. The facilities in the home are first class and there are regular activities for the residents to enjoy. My father particularly enjoys the music sessions
and they even got him up dancing. He also seems to enjoy the food and a glass or two of red wine, Holly Oak is a everything we hoped for in choosing a care home and I would have no hesitation in recommending it to others.

Reply from Joanne Webb, Administrator at Holly Oak Care Centre

Thank you for your review. I am so pleased to read that your experience with Holly Oak from day one, has been excellent! We are very proud of the hard work our staff put in, and we are very grateful to read such wonderful compliments.


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Review from Juliet L (Daughter of Resident) published on 2 February 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

After a really difficult time in hospital Mum came to Holly Oak Care Centre for some respite care. The team were thoughtful, caring, considerate and took care of our whole family. Mum is so settled and happy that she is now going to stay as a resident.

Reply from Joanne Webb, Administrator at Holly Oak Care Centre

Thank you for your review. I am happy to read that you are pleased with the support and service Holly Oak team provides Mum, and your family with, your mother really has settled in, and we are so pleased Mum has become a permeant resident with us here at Holly Oak.


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Review from Anita D (Daughter of Resident) published on 1 February 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My Mum came into the Holly Oak Care Centre in June 21. She had previously resided at an alternative care home in Boston from 2019!
We were travelling 300 miles each way to visit plus overnight stays in hotels after we had to sell Mum's bungalow to continue paying for her care.
The management very
kindly arranged for Mum to have an assessment and were happy to accept her here in Gloucestershire to be near her family. Unfortunately, Mum's condition has deteriorated somewhat, but the Staff have looked after her well, and have been very courteous and patient with her moods.

Reply from Joanne Webb, Administrator at Holly Oak Care Centre

Thank you very much for your review, we love having your mum here with us at Holly Oak.


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Review from K H (Son of Resident) published on 13 December 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My father has had an excellent experience at Holly Oak Care Centre. The care from the staff and nursing staff has been incredible.
They have listened to my father to understand his needs and fears to make him feel at home and safe in the community.
I cannot praise Holly Oak Care Centre and all staff,
from managerial to carers and cooks enough. Thank you.

Reply from Joanne Webb, Administrator at Holly Oak Care Centre

Thank you so much for your lovely and kind feedback. It is lovely to see dad has settled well in his new home.


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Review from Gerald H (Brother of Resident) published on 22 July 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Following a relatively quick physical and cognitive decline after a diagnosis of frontal-temporal dementia and Alzheimers at the relatively early age of 67 it became clear that the home care that my brother, who is single, was receiving, was no longer sufficient to meet his needs, and that residential
care was essential. I was therefore delighted that a place became available at Holly Oak Care Centre in February 2022. The care he is receiving is first class, with his best interests being attended to in every way possible, both from the health and social perspective. The activities provided and his daily care are first class, including the provision of a keyboard so that in a very limited way he can continue to be provided with a link to his musical ability. All in all I am very impressed with Holly Oak and the care provided by the staff and the environment.

Reply from Chloe Ebbs, Administrator at Holly Oak Care Centre

Thank you for your comments, we always put the residents interests first here at Holly Oak as it is their home, and we pride ourselves in offering a wide range of activities to suit everybody's taste.


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Review from K P (Daughter of Resident) published on 27 June 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Holly Oak Care Centre is a beautiful home offering a high standard of care by friendly and helpful staff. Mum settled very quickly and enjoys the frequent and enjoyable variety of activities, for example, singing, trips out in the minibus and the Jubilee party.

Reply from Joanne Webb, Administrator at Holly Oak Care Centre

Thank you for your lovely and kind words. We love to be able to offer activities and day trips out. We also love holding events where families can also be very much involved.


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Review from John H (Son of Resident) published on 3 February 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I have no doubt that my Dad is being well looked after at Holly Oak Care Centre, and I do not need to worry about his treatment. The staff there have the best interests of their residents to heart and provide many activities that keep my Dad very happy being there.

Reply from Nicole Allen, Administrator at Holly Oak Care Centre

Thank you for your comments, we always put the residents interests first here at Holly Oak as it is their home, and we pride ourselves in offering a wide range of activities to suit everybody's taste.


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Review from Linda H (Daughter of Resident) published on 25 January 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Rooms are beautifully appointed. All can be personalised as desired. Residents are looked after and cared for in a thoughtful and relaxing manner. Residents certainly felt a part of a family. Likes and dislikes are accommodated 100%. All staff are extremely friendly, courteous and hopeful, and they
always have time for relatives as well as residents.

Reply from Nicole Allen, Administrator at Holly Oak Care Centre

Thank you so much for your lovely comments. We think of you all as our extended family here at Holly Oak and it's nice to hear you feel the same.


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Review from Lorna M (Daughter of Resident) published on 25 January 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The care my Mum received at Holly Oak Care Centre was outstanding. She was extremely well cared for by a wonderful team.
The support that they gave us was truly appreciated with telephone calls to keep us updated, accommodating visits through such a difficult time and such kindness.
We feel very fortunate
that mum spent the last few months of her life in such a loving and safe environment where she was treated with the upmost dignity.
We would not hesitate to recommend Holly Oak.

Reply from Nicole Allen, Administrator at Holly Oak Care Centre

Thank you so much for your lovely comments, it was with great privilege that we were able to look after your mother in the final period of her life. Your mum was a joy, she always made us smile and we miss her dearly. Thank you again for your kind comments.


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Review from Jamie M (Son of Resident) published on 25 January 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff at the Holly Oaks Care Centre are very caring and professional and have assisted Mum in becoming very settled in her new home.
We would also like to thank the team for making Christmas day 2021 so special, allowing us to be together as a family celebrating the festive period. The food and
service provided on Christmas day was outstanding, and it was also great to see the staff joining in with the festive spirit.
Thank you all very much for your dedication and support.

Reply from Nicole Allen, Administrator at Holly Oak Care Centre

Thank you very much for your response; we love having your mum here with us, and we are glad she is now settled. One thing we try to do here at Holly Oak is to keep residents spirits up, and I'm glad we could do that for you, mum and your family at Christmas.


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Review from Rachel S (Daughter of Resident) published on 20 January 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum has been a resident at Holly Oak Care Centre for just over a year and I cannot speak highly enough of the care home. She had previously been living in The Hollies and moved to Holly Oak on the advice of the home due to changes in her care needs. The Holly Oak environment with its 'household model
of care' provides a supportive, family environment which has really helped to address my mums spiralling anxiety and allowed her to enjoy socialising and activities again. The improvement in her quality of life has been a huge relief and there are lots of activities going on. All the staff are so welcoming, friendly and supportive, both to my mum and to us as visiting family. The home has seemed to navigate the difficulties of Covid extremely well and worked hard to enable visiting during challenging times. I have appreciated the lovely facilities at Holly Oaks, in particular Betty's tea room, where we can have a family get together in a supportive environment over a very delicious cream tea!

Reply from Nicole Allen, Administrator at Holly Oak Care Centre

Thank you so much for your lovely feedback. We are so pleased to see Mum enjoying activities again and socialising with friends and family here at Holly Oak Care Centre. We have tried so hard to keep things positive and upbeat during the pandemic and your feedback has been greatly received in the knowledge that we have achieved that.


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Review from G R (Daughter of Resident) published on 4 January 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We are so pleased with the excellent care provided to our Dad from all of the staff at Holly Oak Care Centre. My Dad was diagnosed with Frontal Lobe dementia (early onset) at the age of 62, which was devastating for my brother and I. When his cognitive abilities declined and with young families ourselves
we felt we had to make the most difficult decision to move him to a care home. Thanks to the professional and passionate staff at Holly Oak this difficult process turned out to be life changing and a huge relief. Dad is now very settled and happy. I would highly recommend this home for dementia care, both early onset and advanced.

Reply from Nicole Allen, Administrator at Holly Oak Care Centre

Thank you for your review, we really appreciate your kind words. We are so pleased we could help you and support you and your family at a very difficult time, we absolutely love having your dad here with us at Holly Oak, and we love seeing how happy and settled he is here.


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Review from Deborah L (Daughter of Resident) published on 29 June 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff at the Holly Oak Care Centre are very professional and caring and have given excellent support to my mother during her time there. They enable family visits within current guidelines around Covid and are willing to adapt times to support family who travel from a distance.
Activities are planned
to engage residents and suit their interests and staff have worked hard to keep a very positive outlook during this challenging year. We are very appreciative.

Reply from Nicole Allen, Administrator at Holly Oak Care Centre

Thank you for your review, I am pleased to read you are happy with the care and support we give your mother. We try our best to facilitate family and friends visits as best we can, whilst following the government guidelines in what has been a very challenging time. Your mother loves to take part in the activities with her friends here, so we make sure we provide a variety and something to suit everybody. Thank you again for your kind words.


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Review from Rachel A (Daughter of Resident) published on 23 June 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The Holly Oak puts the residents first, in all they do. They do activities to suit the residents in their care. The care they give to my mum is outstanding. All staff are welcoming and friendly when I visit and happy for me to ring up and ask how mum is. They are happy to put mum onto the phone to have
a chat or video call too.
Mum is always looking good, hair done, wearing clean clothes. The staff ring to keep me up to date on any changes in Mum.

Reply from Nicole Allen, Administrator at Holly Oak Care Centre

Thank you for your kind words. Here at Holly Oak we are a family and that includes our residents family too, during the pandemic it has been very difficult for resident to see family as much as they would like to, so we try and use other channels for communication as much as we possibly can.


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Review from Kevin E (Son of Resident) published on 17 June 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My father has been at Holly Oak for a while now and I remain very happy with the quality of care that my father has been given during some extremely challenging times. In addition, the support that my mother has been provided with has been admirable. Thank you all very much.

Reply from Nicole Allen, Administrator at Holly Oak Care Centre

Thank you so much for your kind words. Your father is loved by all here at Holly Oak, and we love seeing him and your mother together and will continue to support you all as our extended Holly Oak family.


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Current Review Score: 9.9 (9.857)

Overview of Review Score

The Review Score of 9.9 (9.857) out of 10 for Holly Oak Care Centre is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.9 out of 5 from 12 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 12 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.857 for Holly Oak Care Centre is calculated as follows: ( (123 Excellents x 5) + (14 Goods x 4) + (3 Satisfactorys x 3) ) ÷ 140 Ratings = 4.857

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Holly Oak Care Centre is based on 12 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 46 registered maximum number of service users is 9.2, which has been reached with 12 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 24 Sep 2022

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

Bed Vacancies

posted 30 Mar 2025

We have a number of beautiful ensuite bedrooms available for nursing, dementia and respite care. We are welcoming new residents with the reassurances of comprehensive measures to ensure the health and safety of all. Our in-house hygiene standard and infection prevention measures are rigorous.


Awards / Recognitions (0)

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Meet the Team (5)

Jonathan

Jonathan Hawkins

Job Title: Managing Director

Jonathan has over 20 years of experience in managing care homes. He built The Hollies in 2006 and has gone on to create a full service care home that embraces personalised care. He has worked hard to build a truly supportive community not only within the Hollies but also within the local community. His tacit understanding of the residents means there are new initiatives on the go all the time and the facilities and amenities on-site are state-of-the-art; these include the new Holly Oak purpose built dementia home.


Duncan

Duncan Pyne

Job Title: Registered Manager

Duncan is a registered mental health nurse specialising in older age psychiatry and dementia care. Inspired by the work of Tom Kitwood, Dawn Brooker and David Sheared, he joined the team at the Hollies to further develop their person-centred dementia care approach and to take on the role of Registered Manager at the new purpose-built dementia care community “Holly Oak”.


Kaye

Kaye Hawkins

Job Title: Commercial Director

Kaye is a Commercial Director specialising in procurement of all goods and services throughout the supply chain and has an excellent demonstrable track record in her field of expertise. She is MBA and MCIPS qualified with over 35 years experience in all aspects of supply chain and procurement with major international blue-chip organisations and public sector bodies (including NHS Healthcare and central government & MOD contracts).


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Becky Coyle

Job Title: Deputy Manager

Becky is an individual with a wealth of clinical experience and has worked in various roles within the Hollies care home. Recently, she was promoted to the position of Deputy Manager at Holly Oak Dementia Care Home. In addition to her managerial responsibilities, Becky is also a dementia trainer and is currently pursuing further studies. Her goal is to leverage her ongoing studies and research to enhance the uniqueness of Holly Oak, to provide the staff with training opportunities.


Diniwe

Diniwe Ndhlovu

Job Title: Head of Clinical Care - Nights

Diniwe has 38 years of nursing experience specialising in adults, midwifery and psycho-social counselling. She has a great passion for end of life care and enjoys meeting the needs of the elderly and the care team.