Hulton House Care Home

Lightfoot Green Lane, Lightfood Green, Preston PR4 0AP
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9.8 34 Reviews
  • Hulton House Care Home, Preston
Operated by L&M Healthcare, Hulton House is a 74 bed home offering complex dementia and mental health care nursing.

A warm, bright and welcoming setting, residents at Hulton House receive high quality care and support from a highly trained and committed team who are dedicated to enriching the lives of both residents and their families, through kindness, engagement, communication and a passion to make a difference.

At Hulton House, they take a 'whole home' approach to creating meaningful activities for residents. All staff, no matter what their job title, are responsible for ensuring that any interaction they have with residents reflects their personal interests and preferences at all times. From the way they like to prepare for the day, their hobbies and interests, the way they like to enjoy their food, or keep in touch with relatives and friends and the way they like to prepare themselves for their night time routine. The team believe all these things should be meaningful to the resident and the way they lived their life before they moved into the home

A regular weekly programme of inclusive activities is also available and includes themed events, trips out, visits from professional musicians and entertainers, guided walks round the gardens and to the local duck pond to feed the ducks, chair-based exercise classes, arts and crafts, baking, film nights, games on the Tovers (interactive table) and a trip out on the virtual car experience. Residents are also encouraged to take advantage of the pamper suite where they can enjoy pedicures, manicures, massages, hair cutting and styling.

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Care Provided by Hulton House Care Home

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Sensory Impairment
  • Younger Adults
  • Care Types Provided
  • Dementia Nursing Care
  • For a maximum of 74 Service Users
  • Privately Owned
  • Dementia Care Types
  • What are the different dementia care types?
  • Moderate Dementia
  • Advanced/Complex Dementia
  • This is a home that cares for residents with different stages of dementia. They have a separate unit for residents with verbally or physically aggressive behaviours.
  • Care Offered
  • Alzheimer's
  • Challenging Behaviour/Psychosis
  • Other Care Provided
  • End of Life Care
  • Palliative Care
  • Separate Specialist Dementia Care Unit

Good to Know

  • Person in charge
  • Mikey Moat (Home Manager)
  • Admission Criteria
    • NHS & Private referrals
    • Ages 40+
  • Room Information
    • Single Rooms (74)
    • Couples/Companion Rooms (0)
    • Single Rooms with ensuite Wet Room (74)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Year Purpose Built: 2019
    • Last Refurbishment: 2022
    • Number of floors: 1

Funding & Fees Guide for Hulton House Care Home

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding

Facilities

  • Bar/Café
  • Close to Local shops
  • Gardens
  • Lift
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Internet Access
  • Residents Kitchenette
  • Smoking not permitted
  • Television point in own room
  • Wheelchair Access
  • Visiting

  • Please check website for details as these do change with Covid restrictions


  • Parking

  • Free on site parking


Hulton House Care Home Reviews (34)

Total of 34, showing 1-20
9.8

Hulton House Care Home has a Review Score of 9.8 (9.796) out of 10, based on 28 reviews in the last 2 years. Over all time Hulton House Care Home has 34 reviews.

Overall Experience

  • 29
  • 5
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Date Published

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Review from B H (Daughter of Resident) published on 14 February 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff on my mum's unit are all friendly, cheerful and helpful.
The home is kept immaculately clean.
The residents have great interaction with the staff.
Front-of-house and management are always approachable and go out of their way to resolve any issues or questions you may have.

Reply from Alison Porter, Head of admissions and customer relations at Hulton House Care Home

Thank you very much for taking the time to write this lovely five star review. We really appreciate your feedback. This will mean the world to our team members who put their heart and soul into caring for our residents.


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Review from E E (Wife of Resident) published on 17 December 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Hulton House Care Home is a stylish environment, which makes for a more pleasurable visit. The reception and management team are welcoming and receptive. The nurses are friendly and help. The carers and cleaners are cheerful and happy to assist with any needs. Regular meetings with the management team
and support group are great for communication and feedback.

Reply from Alison Porter, Head of Admissions Customer Relations at Hulton House Care Home

Thank you for your wonderful review and taking the time to write it. We pride ourselves on our environment and it is nice to hear that it makes your visits more pleasurable. The manager will share this with the team.


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Review from David H (Son of Resident) published on 17 December 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Hulton House Care Home provided an environment that was safe, clean and caring for mum. The staff had a good understanding of mum's condition and her needs. They showed compassion and love to her and tried lots of different approaches to engage with her. When visiting, I was always made welcome and
informed of mum's condition.

Reply from Alison Porter, Head of Admissions & Customer Relations at Hulton House Care Home

Thank you for your review. We are pleased that you feel Hulton House is a safe, clean and caring environment and you feel our staff showed compassion and love. Thank you again for taking the time to write a review.


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Review from Denise T (Niece of Resident) published on 11 December 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My uncle passed away yesterday here the care he has received since being in there was excellent the staff are very caring and these last couple of weeks of him getting palliative care has been so comforting I would just like to thank all the staff for there hard work that they do I couldn't have asked
for better care for him

Reply from Alison Porter, Head of Admissions Customer Relations at Hulton House Care Home

Thank you for your lovely review. Our home manager will share this with the staff at Hulton House that you have recognised the hard work that our staff do and that you feel that he had the best care. Thank you again for taking the time to write this assessment.


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Review from Michelle N (Sister-in-law of Resident) published on 29 November 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I don't visit often as I live a long distance away, but each time I have seen my brother-in-law he is extremely well cared for. The staff are lovely and Hulton House is a welcoming place.

Reply from Alison Porter, Head of Admissions Customer Relations at Hulton House Care Home

Thank you for taking the time to write a review. The home manager will share this with the team.


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Review from A S (Wife of Resident) published on 25 November 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I can only speak of my experience. My partner has complex dementia and I have tried many homes but Hulton House has been unbelievable. Most of the staff have taken care of my girl. If there is a problem it's seen to quickly. Please don't hesitate to go to management, their door is always open, and they
will do their very best to sort it out. They care about you as well as the resident.

Reply from Alison Porter, Head of Admissions Customer Relations at Hulton House Care Home

Thank you for taking the time to write this review. We are very pleased that you have given 5 stars for your overall experience. The home manager will share this with all the staff.


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Review from Luanne M (Wife of Resident) published on 28 October 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The way my husband's challenging behaviour is dealt with expertly and with understanding means Hulton House is bringing out the best version of his new self. He is becoming more at peace with himself and the world, he loves the food too! Thank you.

Reply from Alison Porter, Head of admissions and customer relations at Hulton House Care Home

Thank you for taking the time to review. Your words of appreciation will mean so much to the team caring for your husband.


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Review from Duncan F (Son of Resident) published on 24 October 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have been attending Hulton House for a few years visiting my father.
I can honestly say that on 'EVERY' occasion the staff have been absolutely wonderful both towards me, and more importantly, my father.
It is a massive comfort to know just how much love and care my father is afforded constantly.
Thank you so much, you are amazing people.

Reply from Alison Porter, Head of family liaison at Hulton House Care Home

Thank you for taking the time to submit a review. Your words of appreciation will mean a lot to the team who are caring for your dad. They really do put their heart and soul into their work.


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Review from K J (Daughter of Resident) published on 22 October 2024
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

My Mum was well cared for by the staff from the time she went in right till the end of her life. The staff were always there when you needed them. They had various activities that the residents could join in with, also a singer who was lovely and would get the residents to sing along with her. Outside
they had nice gardens which were lovely for the summer months.

Reply from Alison Porter, Head of family liaison at Hulton House Care Home

Thank you for taking the time to write this lovely review. It was a privilege to care for your mum.


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Review from S D (Ex Family Member) published on 11 October 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My ex-husband has been at Hulton House since July 2024. He has settled very well and seems happier and himself. The staff are very helpful and polite.

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Review from Andrew D (Husband of Resident) published on 3 October 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The home is a home for my wife. She is very happy and well looked after. The staff are fantastic and all from management down have my wife's best interests at heart. Laundry is a challenge as my wife has to change regularly but the home have been very adaptable with caring for her needs. I will recommend
all to this care home. I am very happy with the care provided.

Reply from Alison Porter, Head of Admissions Customer Relations at Hulton House Care Home

Thank you for your wonderful review. The manager will share this with the team and they will be delighted. Thank you again for taking the time to complete this great review.


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Review from Lucy D (Granddaughter of Resident) published on 20 September 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Hulton House is a stunning care home! My nanna has settled excellently. The staff are so hospitable and friendly. There are so many interactive activities taking place- they even had my Nanna engaged in them! (which is amazing!) Lastly, amazing communication with the family!

Reply from Alison Porter, Head of Admissions Customer Relations at Hulton House Care Home

Thank you for your wonderful 5-star review. The activities team will be so pleased that you have mentioned the many interactive activities that take place daily. It is great to hear you nanna enjoy engaging in them. Thank you again for taking the time to write this review.


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Review from L D (Daughter of Resident) published on 16 September 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

An amazing care home, with beautiful rooms, staff are lovely, friendly and helpful. The food looks delicious and there is lots of choice. The management team are great. Lots of activities daily. I would highly recommend Hulton House.

Reply from Alison Porter, Head of Admissions Customer Relations at Hulton House Care Home

Thank you for your wonderful 5-star review. The manager and team at Hulton House will be delighted and this will be shared with all the staff. Thank you again for taking the time to write a review


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Review from S T (Daughter of Resident) published on 5 September 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Hulton House is a beautiful nursing home our Mum has been very settled. All the staff from admin to care/nursing staff are very attentive to our Mums everyday needs and very approachable for all the family. We have always been welcomed with a smile, updated, and respect. Meals looked and smelt great.

Reply from Alison Porter, Head of Admissions Customer Relations at Hulton House Care Home

Thank you for your wonderful review. The manager will share this with all the staff.


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Review from C W (Friend of Resident) published on 26 July 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Welcoming on arrival. Everywhere is very clean, and secure to every level. Staff polite and always smiling. Very caring and tolerant with the residents. Room clean and bright and very comfortable can be a bit noisy on arrival takes a while for everything to settle down.

Reply from Alison Porter, Head of admissions and customer relations at Hulton House Care Home

Thank you for taking the time to write a review. We are extremely pleased to hear that you have been impressed with the facilities and our staff. Everyone at Hulton House will be delighted to read this.


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Review from L M (Friend of Resident) published on 26 July 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

From entering your home, the staff were very friendly and helpful, which I found very helpful as I was obviously anxious about my friend. Your reception girls/ladies were lovely and it calmed me. On entering the unit the staff again were wonderful. My friend was taken ill and to hospital last week and
returning back to your home, your staff were extra diligent in looking after her and keeping her calm. It was quite wonderful to see, so a big thank you for all you do.

Reply from Alison Porter, Head of admissions and customer relations at Hulton House Care Home

Thank you very much for taking the time to write a review. Your feedback is important to us. Our team will be touched that you felt this way as they all put their heart and soul into caring for their residents.


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Review from J E (Husband of Resident) published on 7 May 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My wife was admitted in June 2021, in that time all I found is that the staff, building, facilities and care have been exceptional. The carers have a difficult and testing job but everybody is so kind and nothing too much to make sure my wife gets all the attention she needs. Got to know a lot of the
staff on the unit due to visiting my wife on a regular basis, they do an outstanding job under some difficult conditions. Very pleased with all the care she receives.

Reply from Alison Porter, Head of Admissions Customer Relations at Hulton House Care Home

Thank you for your wonderful review. We are very proud of our environment at Hulton House. The staff will be delighted that you have recognised the exceptional care that they provide and the outstanding job they do.


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Review from J S (Brother-in-law of Resident) published on 7 May 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I have an aversion to any care home, that is my personal opinion but I would hate to be in one. I find Hulton House to be very welcoming clean and the staff very friendly and nice, I feel that there are quite a lot of staff changes only a few have been there a long time. I do not deal with any of the
day-to-day details but I do know that management has had many changes and that it has been difficult on one or two occasions to be updated.

Reply from Alison Porter, Head of Admissions Customer Relations at Hulton House Care Home

Thank you for taking the time to write a review. We pride ourselves on the clean environment and our friendly caring staff. Our current manager has been with Hulton for several years, and his door is always open should you ever want to discuss any concerns he would be more than happy to speak with you. Thank you again for taking the time to write a review.


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Review from D B (Wife of Resident) published on 7 May 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Pleased with the care he receives. Every permanent staff member is very friendly and knowledgeable. My husband came out of hospital very skinny and since being at Hulton House he has begun to gain weight.

Reply from Alison Porter, Head of Admissions Customer Relations at Hulton House Care Home

Thank you for taking the time to write a review. We are delighted that you are pleased with the care your husband receives. We are also pleased that your husband has gained weight since he has been living at Hulton house. Thank you again for taking the time to write a review.


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Review from Charmaine W (Wife of Resident) published on 2 May 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My husband has not been well recently but the kind staff at Hulton House have taken great care of him all the time. They keep me well-informed of how he is and I always have complete confidence in their care and vigilance.

Reply from Alison Porter, Head of Admissions Customer Relations at Hulton House Care Home

Thank you for your fantastic 5-star review We are pleased to hear that you have complete confidence in the care that your husband is receiving. Thank you again


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Current Review Score: 9.8 (9.796)

Overview of Review Score

The Review Score of 9.8 (9.796) out of 10 for Hulton House Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.8 out of 5 from 28 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 28 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.796 for Hulton House Care Home is calculated as follows: ( (268 Excellents x 5) + (56 Goods x 4) + (4 Satisfactorys x 3) + (1 Poors x 2) ) ÷ 329 Ratings = 4.796

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Hulton House Care Home is based on 28 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 74 registered maximum number of service users is 14.8, which has been reached with 28 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 8 Aug 2023

Overall
Requires improvement

  • Caring

    Requires improvement

  • Effective

    Requires improvement

  • Responsive

    Requires improvement

  • Safe

    Requires improvement

  • Well-led

    Requires improvement

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (5)

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Meet the Team (1)

Mikey

Mikey Moat

Job Title: Registered Home Manager

Joined: 2024

Mikey is a well-respected member of the Hulton House family and was promoted to Home Manager on March 1st 2024. Here he gives a brief history of his career to date.


'I have worked in the Healthcare Sector since 2013, starting in the nursing home sector, I migrated to the NHS in 2015 where I completed my Nurse Training and worked at Royal Preston Hospital for 8 years where I worked in many different areas such as Surgical, Medical and Acute Assessment Areas, I completed a short period within the community setting as a District Nurse.


I started employment with L&M Healthcare in 2022 where I’ve worked at Hulton House since. I started as a nurse then progressed to Unit Manager then Deputy Manager and now Home Manager, I strive to deliver person-centred care and improve the quality of lives for those under my direct or indirect care. I am an open, honest, and transparent individual who runs an open-door policy, meaning that you’re able to approach me at any point If you wish to do so.


On a personal note, I love interior design and have a passion for animals. I have seven dogs, 13 ducks, lots of fish, and soon-to-be two kittens. My dream one day is to have a farmhouse.'


Frequently Asked Questions about Hulton House Care Home

What types of Care is Hulton House Care Home registered for?

Older Person Care, Dementia, Respite Care, Physical Disability, Sensory Impairment & Younger Adults are the registered (by the Care Quality Commission) categories of Care.

What additional types of Care does Hulton House Care Home provide?

Palliative Care, Separate Specialist Dementia Care Unit & End of Life Care are other types of care provided.

How many Rooms does Hulton House Care Home have?

There are 74 Single Rooms.

What are the Facilities & Services at Hulton House Care Home?

Own Furniture if required, Pet Friendly (or by arrangement), Smoking not permitted, Close to Local shops, Near Public Transport, Lift, Wheelchair Access, Gardens, Bar/Café, Residents Kitchenette, Phone Point in own room, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is Hulton House Care Home to the centre of Preston?

2.7 mile(s) as the crow flies, distance by road may be significantly further.