Hulton House Care Home

Lightfoot Green Lane, Lightfood Green, Preston PR4 0AP
Submit a Review
9.8 34 Reviews
  • Hulton House Care Home, Preston
Operated by L&M Healthcare, Hulton House is a 74 bed home offering complex dementia and mental health care nursing.

A warm, bright and welcoming setting, residents at Hulton House receive high quality care and support from a highly trained and committed team who are dedicated to enriching the lives of both residents and their families, through kindness, engagement, communication and a passion to make a difference.

At Hulton House, they take a 'whole home' approach to creating meaningful activities for residents. All staff, no matter what their job title, are responsible for ensuring that any interaction they have with residents reflects their personal interests and preferences at all times. From the way they like to prepare for the day, their hobbies and interests, the way they like to enjoy their food, or keep in touch with relatives and friends and the way they like to prepare themselves for their night time routine. The team believe all these things should be meaningful to the resident and the way they lived their life before they moved into the home

A regular weekly programme of inclusive activities is also available and includes themed events, trips out, visits from professional musicians and entertainers, guided walks round the gardens and to the local duck pond to feed the ducks, chair-based exercise classes, arts and crafts, baking, film nights, games on the Tovers (interactive table) and a trip out on the virtual car experience. Residents are also encouraged to take advantage of the pamper suite where they can enjoy pedicures, manicures, massages, hair cutting and styling.

Show Hulton House Care Home on the Map

Care Provided by Hulton House Care Home

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Sensory Impairment
  • Younger Adults
  • Care Types Provided
  • Dementia Nursing Care
  • For a maximum of 74 Service Users
  • Privately Owned
  • Dementia Care Types
  • What are the different dementia care types?
  • Moderate Dementia
  • Advanced/Complex Dementia
  • This is a home that cares for residents with different stages of dementia. They have a separate unit for residents with verbally or physically aggressive behaviours.
  • Care Offered
  • Alzheimer's
  • Challenging Behaviour/Psychosis
  • Other Care Provided
  • End of Life Care
  • Palliative Care
  • Separate Specialist Dementia Care Unit

Good to Know

  • Person in charge
  • Mikey Moat (Home Manager)
  • Admission Criteria
    • NHS & Private referrals
    • Ages 40+
  • Room Information
    • Single Rooms (74)
    • Couples/Companion Rooms (0)
    • Single Rooms with ensuite Wet Room (74)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Year Purpose Built: 2019
    • Last Refurbishment: 2022
    • Number of floors: 1

Funding & Fees Guide for Hulton House Care Home

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding

Facilities

  • Bar/Café
  • Close to Local shops
  • Gardens
  • Lift
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Internet Access
  • Residents Kitchenette
  • Smoking not permitted
  • Television point in own room
  • Wheelchair Access
  • Visiting

  • Please check website for details as these do change with Covid restrictions


  • Parking

  • Free on site parking


Hulton House Care Home Reviews (34)

Total of 34, showing 21-34
9.8

Hulton House Care Home has a Review Score of 9.8 (9.796) out of 10, based on 28 reviews in the last 2 years. Over all time Hulton House Care Home has 34 reviews.

Overall Experience

  • 29
  • 5
  • 0
  • 0
  • 0

Date Published

34
11
27
28
6

Review from C C (Daughter of Resident) published on 1 May 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The care given here is amazing. Every single member of staff goes above and beyond to care for my dad. There is always someone available to talk to and I am confident my dad is being very well cared for.

Reply from Alison Porter, Head of Admissions Customer Relations at Hulton House Care Home

Thank you for your wonderful 5-star review. The manager and staff will be delighted with your comments and we are very pleased that you feel confident that your dad is well looked after.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from B A (Husband of Resident) published on 1 May 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My wife has been here since January 2020. On the whole, we have found it an excellent place. The staff are competent and friendly and I admire their patience. In consultation, we are allowed most things we ask for e.g. help in wheelchair outings. The food is first-rate. During Covid lockdown, I was
able to see her through a window and communicate by mobile phone. During 2020 especially young staff were especially helpful. On the few occasions I have seen and spoken to night staff, they are equally helpful. Sometimes it is a little difficult to get through on the phone but not much of an inconvenience.

Reply from Alison Porter, Head of Admissions Customer Relations at Hulton House Care Home

Thank you for your lovely review. The manager will be pleased that you find Hulton House and Excellent home. We will pass on your comments about our first-rate food to our wonderful kitchen staff. Thank you again for taking the time to write a review


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from L C (Daughter of Resident) published on 1 May 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My mum has been in Hulton House now for 2 years. Experienced lots of changes and now happy and settled. Staff are very good.

Reply from Alison Porter, Head of Admissions Customer Relations at Hulton House Care Home

Thank you for your review. We are pleased you feel mum is settled and that you are happy with the care that your mum is receiving. Thank you again for taking the time to write a review.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from S L (Daughter of Resident) published on 30 April 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Dad has settled in very well, he is a lot calmer than he was in his previous home and the staff are wonderful and looking after him extremely well.

Reply from Alison Porter, Head of Admissions Customer Relations at Hulton House Care Home

Thank you for your 5-star review the staff will be so delighted that you recognise how wonderful our staff is and that they look after your dad extremely well. We are pleased to know that Dad has settled in very well. Thank you again for taking the time to write such a lovely review.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Christine G (Daughter of Resident) published on 26 April 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I find that the care my mother receives is excellent and the staff are kind and considerate to the residents and families. The rooms and residents are always clean and tidy, the staff are always willing to talk to families about anything related to the guest. Visiting at any time is always allowed.

Reply from Alison Porter, Headof admissions and Family Relations at Hulton House Care Home

Thank you for your fantastic 5-star review. The manager and staff will be delighted that you recognise your mum is receiving excellent care. We also pride ourselves on our clean environment Thank you


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Nick R (Son of Resident) published on 26 April 2024
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

My mum has recently moved into a Hulton House due to her deteriorating Alzheimer’s.
The staff, from reception to management and hands-on carers have all been very helpful in making this transition for mum and family as stress-free as possible. Mum is already settling into her new environment and joining
in activities and we are always made to feel welcome whenever we visit.

Reply from Alison Porter, Headof admissions and Family Relations at Hulton House Care Home

Thank you for taking the time to complete your review for Hulton house. We will share this with the wonderful staff.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Christine B (Wife of Resident) published on 8 April 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff at Hulton House Care Home have been exemplary in their care of my husband. As he is non-verbal, this can prove challenging at times but they have displayed patience and kindness in their approach to this and have built a good relationship with him. I have always found them helpful with any
queries I might have and would recommend this care home to family and friends. It has a very high standard.

Reply from Alison Porter, Head of Admissions Customer Relations at Hulton House Care Home

Thank you for your wonderful review. The staff will be delighted that you have recognised their kindness. We would also like to thank you for recommending Hulton House.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Rachael H (Friend of Resident) published on 4 May 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I have visited a resident at Hulton House Care Home today. He was happy clean and content. The home was clean. The staff were friendly. The home has a lovely atmosphere. We were offered refreshments during the visit. I felt confident that the friend I visited today was being cared for and treated with
dignity.

Reply from Alison Porter, Head of Admissions Customer Relations at Hulton House Care Home

Thank you for your 5 star review
We do pride ourselves on the cleanliness of the home.
The staff will be pleased also that you have recognised that your friend has been cared for very well and with dignity.
Thank you again.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from P K (Brother of Resident) published on 21 June 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The standard of care that my brother has received at Hulton House from visiting to present day has been the best that anyone could ask for.

Reply from Alison Porter, Head of admissions & customer relations at Hulton House Care Home

Thank you for your wonderful 5-star review. The staff will be delighted that you recognise the wonderful care that your brother receives.
Thank you again for taking the time to complete a review.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Geoff S (Power of Attorney of Resident) published on 25 August 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Firstly I must say what an excellent Care Home Hulton House is.
The level of care shown is without doubt first class, every visit we have been to is a very relaxed atmosphere, he is always very well presented in his appearance, and you can see that he is being very well looked after by the staff.
The
staff I have spoken to have all been very nice and attentive and available to answer any questions you might have and to add to that they all have a smile on their faces and I think that that says quite a lot.
When the staff walk past you there is always an acknowledgment.
The Home are quick to report to you if anything has happened that you need to be aware of.
There has been a lot documented about Care Homes especially with the pandemic, but through a lot of adversity and being left hanging high and dry by the Government, the people who have been keeping the residents safe from the virus and with very little protection to themselves should always be remembered for what they have done

Reply from Alison Porter, Head of Admissions & Customer Relations at Hulton House Care Home

Thank you for your lovely review and comments about our staff. The Home Manager and staff will be delighted with your comments.
Thank you also for recognising the dedication and commitment of our staff through a very difficult period.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Denise T (Daughter of Resident) published on 2 October 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff at Hulton House have amazed me with the quality of care they have shown my dad, nothing has been too much trouble. Great communication, I look forward to meeting you all very soon.

Reply from Alison Porter, Head of Business & Customer Relations at Hulton House Care Home

Thank you for your kind words, we are glad you are happy with the care your Dad is receiving at Hulton House. We will pass your lovely comments on to the staff.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Debbie C (Daughter of Resident) published on 21 September 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

People say that it’s the little things that make the difference and there are no truer words for what makes Hulton House so special.
The staff have all taken the time to get to know my mum, so they know exactly what she needs at any one time. She is loved, cared for and about, encouraged to have fun,
but what is truly special is the way they do all these things. When she got up and dressed at 2 am wanting to party, the night staff put on the music and danced the night away with her. When she is sad, they get out her photograph album, make her a favourite treat - ice cream sundae or FaceTime call us so we can cheer her up. When she is agitated, they walk with her and talk to her about the things and people she loves until she is calm. Whatever she needs and whenever she needs it - she gets it in abundance.
This is family away from family - incredible!

Reply from Alison Porter, Head of business at Hulton House Care Home

Thank you for your lovely review. The staff work very hard and will appreciate your lovely review. Thank you.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Doug M (Husband of Resident) published on 21 September 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Hulton House presents itself on the first approach as a 5/6 star hotel, and it didn't take long for our family to realise that the staff treats their residents with exactly that degree of devotion to their care. To say that the family are well satisfied with my wife's care does not adequately express
our appreciation. Going and beyond the norm is clearly a standard requirement in the job description for the staff at Hulton House, and they achieve it at a canter. This care home is, quite simply, setting the standards that should be achieved by all who provide for those who need their services.

Reply from Alison Porter, Head of Business at Hulton House Care Home

Thank you for your lovely review. The staff work very hard and will appreciate your lovely review. Thank you.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from R O (Daughter of Resident) published on 2 January 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

From walking into the front door, we were made to feel extremely welcome. We knew instantly our Dad was going to be cared for, all his needs were going to be addressed and nothing was too much trouble. All the staff we met had the time for us, we never felt rushed, we got to know them really, very quickly.
I wish this home was available us earlier.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Current Review Score: 9.8 (9.796)

Overview of Review Score

The Review Score of 9.8 (9.796) out of 10 for Hulton House Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.8 out of 5 from 28 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 28 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.796 for Hulton House Care Home is calculated as follows: ( (268 Excellents x 5) + (56 Goods x 4) + (4 Satisfactorys x 3) + (1 Poors x 2) ) ÷ 329 Ratings = 4.796

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Hulton House Care Home is based on 28 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 74 registered maximum number of service users is 14.8, which has been reached with 28 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 8 Aug 2023

Overall
Requires improvement

  • Caring

    Requires improvement

  • Effective

    Requires improvement

  • Responsive

    Requires improvement

  • Safe

    Requires improvement

  • Well-led

    Requires improvement

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (5)

Loading

Loading

Loading

Loading

Loading

Loading

Loading events

Meet the Team (1)

Mikey

Mikey Moat

Job Title: Registered Home Manager

Joined: 2024

Mikey is a well-respected member of the Hulton House family and was promoted to Home Manager on March 1st 2024. Here he gives a brief history of his career to date.


'I have worked in the Healthcare Sector since 2013, starting in the nursing home sector, I migrated to the NHS in 2015 where I completed my Nurse Training and worked at Royal Preston Hospital for 8 years where I worked in many different areas such as Surgical, Medical and Acute Assessment Areas, I completed a short period within the community setting as a District Nurse.


I started employment with L&M Healthcare in 2022 where I’ve worked at Hulton House since. I started as a nurse then progressed to Unit Manager then Deputy Manager and now Home Manager, I strive to deliver person-centred care and improve the quality of lives for those under my direct or indirect care. I am an open, honest, and transparent individual who runs an open-door policy, meaning that you’re able to approach me at any point If you wish to do so.


On a personal note, I love interior design and have a passion for animals. I have seven dogs, 13 ducks, lots of fish, and soon-to-be two kittens. My dream one day is to have a farmhouse.'