Humberston Care Home believe that guests should be welcome at any time and therefore no set visiting
Onsite private carpark
Humberston House Care Home has a Review Score of 10 (9.981) out of 10, based on 18 reviews in the last 2 years. Over all time Humberston House Care Home has 18 reviews.
Review from C S (Daughter of Resident) published on 12 March 2025
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Reply from Alicia Bradon, Sales Manager at Humberston House Care Home
Thank you for taking the time to share your experience. We are so pleased to hear that your father felt comfortable and well cared for during his respite stay with us. Ensuring a welcoming, friendly, and professional environment is something we take great pride in, and it's wonderful to know that you felt like part of the family when visiting.A special thank you for recognising our chef and kitchen team-they will be delighted to hear that their efforts in adapting the menu made a difference for your father.
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Review from Jonathan S (Son of Resident) published on 26 February 2025
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Reply from Alicia Bradon, Sales Manager at Humberston House Care Home
Thank you for sharing such a heartfelt and moving review. We understand how difficult it can be to place a loved one in care, and it means so much to us that your father's experience at Humberston House changed your perspective. Providing compassionate, dignified, and truly personal care is at the heart of what we do, and we are deeply touched to hear that our team made your father feel valued every day. It was an honour to care for him and to support your mother during this time. The small gestures that make a difference to our residents and their families are something we take great pride in, and we are grateful for your recognition. Your kind words are a testament to the dedication of our team, and we will be sure to share them with the team. Please accept our deepest condolences for your loss. If there is anything we can do for you and your family, please don't hesitate to reach out.
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Review from Emma C (Stepdaughter of Resident) published on 26 February 2025
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Reply from Alicia Bradon, Sales Manager at Humberston House Care Home
Thank you so much for your heartfelt review. It truly means a lot to us to hear how pleased you are with the care your step-mum has received. Our team is dedicated to creating a warm, homely, and supportive environment for both our residents and their families, so knowing that you felt at ease and reassured is incredibly rewarding. Treating every resident with dignity and ensuring they feel comfortable is at the heart of what we do. We are grateful for your kind words and are always here for you and your family. If there's anything more we can do, please don't hesitate to reach out.
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Review from Simon L (Son of Resident) published on 22 January 2025
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Reply from Alicia Bradon, Sales Manager at Humberston House Care Home
Thank you so much for taking the time to share your heartfelt experience. We are deeply moved by your words and are truly honored to have been a part of your mother's journey. We understand how difficult it can be for someone as proud and independent as your mum to transition to a care home and we're so pleased to hear that she came to enjoy daily life with us and formed bonds with our team. It's incredibly meaningful to know that her final days were spent in comfort and with the tender care she deserved. Your kind words about the kindness shown to you and your family during such a difficult time mean a great deal to us. We are also touched by your adult children's impressions of the home, as creating a warm, welcoming and unexpected environment is something we strive for every day. Please know that our thoughts remain with you and your family and we are here if you ever need anything. Thank you again for trusting us to care for your mum, it was truly a privilege.
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Review from Nick B (Son of Resident) published on 14 October 2024
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Reply from Alicia Bradon, Sales Manager at Humberston House Care Home
Thank you so much for your heartfelt review and kind words. We are deeply moved by your appreciation of the care we provided to your late mother. It was an honour to support her and your family during such a significant time, and we're grateful that we could offer you comfort and dignity throughout her final weeks. Our team truly cares about each resident, and your recognition means the world to us. We're so glad we could meet your expectations, and we sincerely appreciate your recommendation.
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Review from Paul B (Son of Resident) published on 14 October 2024
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Reply from Alicia Bradon, Sales Manager at Humberston House Care Home
Thank you so much for taking the time to share your experience. We're so pleased to hear that, even during the short time your mum was with us, you found Humberston House to be a welcoming and caring place. Our team takes great pride in providing high-quality care and maintaining a comfortable environment, and we're grateful that this made a positive impact on both you and your mum.
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Review from Nicola W (Daughter of Resident) published on 9 October 2024
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Reply from Alicia Bradon, Sales Manager at Humberston House Care Home
Thank you so much for your thoughtful review and for choosing Humberston House for your mother's day care. We're thrilled to hear that you've had such a positive experience with our team, and it's wonderful to know that the friendly atmosphere, decor, and personalised care stood out to you. It's especially great to hear that our team are keeping your mother engaged and active, both physically and through meaningful conversations. If there's anything more we can do to enhance her care, please feel free to let us know. We truly appreciate your feedback and trust in us!
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Review from M W (Respite Resident) published on 12 August 2024
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Reply from Alicia Bradon, Sales Manager at Humberston House Care Home
Thank you so much for sharing your experience with us. We're truly sorry to hear about the challenges you faced before arriving at Humberston House, but we're thrilled that our team could provide the care and support you need during such a difficult time. It's wonderful to know that both the environment and our compassionate team contributed to your quicker-than-expected recovery. Your words are incredibly heartening and serve as a testament to the dedication of our team. Wishing you continued health and well-being!
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Review from Carl L (Son of Resident) published on 26 July 2024
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Reply from Alicia Bradon, Sales Manager at Humberston House Care Home
Thank you so much for your kind words and recommendation. We are thrilled to hear that your mother has found a new lease on life since joining us at Humberston Care Home. Our dedicated team strives to create a warm and welcoming environment, and it means a lot to us that you feel it's like a home away from home. Your positive feedback is truly appreciated, and we are committed to continuing to provide the best possible care for your mother and all our residents.
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Review from R N (Daughter of Resident) published on 27 June 2024
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Reply from Alicia Bradon, Marketing and Communications Manager at Humberston House Care Home
Thank you for sharing your heartfelt experience. We understand that deciding to move a loved one into a care home can be incredibly difficult, and we are honoured that you chose us for your mum's short respite stay. We're delighted to hear that your first impression was positive and that our environment felt welcoming and comfortable. Our team works hard to create a warm and inviting atmosphere, with a variety of activities and amenities to ensure our residents feel at home and engaged. It's wonderful to hear that your mum enjoyed her stay so much that she has chosen to stay with us long-term. Your kind words about our staff and facilities mean a lot to us. We're committed to maintaining this high standard of care and making sure your mum feels happy and supported. Thank you for trusting us with her care. If there's anything more we can do to ensure her comfort and happiness, please let us know.
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Review from D H (Son of Resident) published on 20 June 2024
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Reply from Alicia Bradon, Marketing and Communications Manager at Humberston House Care Home
Thank you so much for your kind review! We're delighted to hear that you found Humberston House Care Home to be warm, welcoming, and friendly. Providing a supportive atmosphere where nothing is too much trouble is at the heart of what we do. Our team are dedicated to going above and beyond to ensure that every resident's needs are not only met but tailored to their preferences. We're thrilled that your dad enjoys our varied food and drinks menu-it's our pleasure to include his favourites! Thank you for recommending us. We look forward to continuing to provide exceptional care and a welcoming environment for your loved one. If there's anything more we can do, please don't hesitate to let us know.
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Review from C B (Daughter of Resident) published on 29 April 2024
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Reply from Alicia Bradon, Marketing and Communications Manager at Humberston House Care Home
Thank you for taking the time to share your feedback with us! We're delighted to hear that your mum is receiving excellent care from our dedicated team and that she's being supported as she settles into her new home. Providing a comfortable and welcoming environment for our residents is our top priority, and we're thrilled that you find our facilities to be first-class. It means a lot to us that you trust us with your mum's care, and we're honoured to have her as part of our community. If there's anything else we can do to support you and your mum, please don't hesitate to let us know.
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Review from J C (Friend of Resident) published on 25 April 2024
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Reply from Alicia Bradon, Marketing and Communications Manager at Humberston House Care Home
Thank you for sharing your experience with us. We're delighted to hear that your friend has settled in well and that you've been impressed with the care provided by our team. Creating a happy and homely atmosphere for our residents is one of our top priorities, and we're glad to hear that you find it a pleasure to visit. We take great pride in the design and layout of our building, as well as the decor and furnishings, and we're pleased that they have met your expectations. Our goal is to provide a comfortable and luxurious environment that feels like home for all of our residents. We appreciate your kind words and your continued support.
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Review from A W (Daughter of Resident) published on 15 April 2024
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Reply from Alicia Bradon, Marketing and Communications Manager at Humberston House Care Home
Thank you so much for your kind words! We're thrilled to hear that you're happy with the care your mum is receiving at our home. Providing exceptional care and creating a friendly atmosphere for our residents is our top priority, so we're delighted to hear that your mum feels comfortable and welcomed here. We're glad that you've found the food to be outstanding. Our team works hard to ensure that our residents enjoy delicious and nutritious meals every day, so it's wonderful to hear that you've been pleased with the dining experience. We take great pride in our grounds, and we're thrilled that you appreciate them as well. We're looking forward to seeing the flowers and trees grow and flourish, enhancing the beauty of our surroundings even more. We're honoured that you chose our home for your mum, and we're grateful for the trust you've placed in us.
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Review from Sarah M (Daughter of Resident) published on 7 March 2024
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Reply from Alicia Bradon, Marketing and Communications Manager at Humberston House Care Home
It's wonderful to hear that your mum's trial period at our care home has been such a positive experience for you and your family. We're delighted that you've found our care to be exceptional and that you've made the decision to stay permanent.
Creating a welcoming and comfortable environment for our residents is our top priority, and we're thrilled that you appreciate the beauty of our surroundings, the quality of our food, and the entertainment we provide. But above all, knowing that your mum is receiving the highest standard of care brings us immense joy. We understand how important it is for you to have peace of mind knowing that she is well cared for, and we're dedicated to ensuring her safety, comfort, and happiness at all times.
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Review from G W (Daughter of Resident) published on 7 March 2024
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Reply from Alicia Bradon, Marketing and Communications Manager at Humberston House Care Home
Thank you so much for sharing your experience with us! We're thrilled to hear that your dad's time at Humberston House has had such a positive impact on his wellbeing. Our dedicated team takes great pride in providing compassionate care and creating a supportive environment for all residents. We're delighted that your dad has transitioned to becoming a full-time resident and that you feel reassured knowing he is in good hands. Your kind words mean the world to us, and we're grateful for the opportunity to care for your dad.
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Review from Clare B (Daughter of Resident) published on 26 February 2024
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Reply from Alicia Bradon, Marketing and Communications Manager at Humberston House Care Home
Thank you so much for taking the time to share your experience with us! We're thrilled to hear that your mother has found a welcoming and supportive environment at Humberston House. It's wonderful to know that our team has been instrumental in helping her transition and settle in comfortably.
We take great pride in providing purpose-built facilities and amenities that enhance the quality of life for our residents. From the bar and cinema room to the hair and nail salon, we strive to offer a variety of activities and comforts to meet the diverse needs and interests of our residents.
We appreciate your recommendation and are committed to maintaining the high standards of care and service that make Humberston House feel like a true home away from home. Thank you for entrusting us with your mother's care.
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Review from Christine R (Daughter of Resident) published on 8 January 2024
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Reply from Alicia Bradon, Marketing and Communications Manager at Humberston House Care Home
Thank you for taking the time to share your positive experience at Humberston House. We are delighted to hear that your mum has recently moved in and that you have found our team to be kind and caring.
Creating a warm and welcoming environment for residents and their families is a top priority, and we're thrilled that you feel so welcome and comfortable during your visits. It's wonderful to know that the facilities, including the beauty salon and chair exercises, have added to your mum's enjoyment and overall well-being.
We take pride in providing excellent care and creating an atmosphere that feels more like a hotel, with beautiful surroundings. It's heartening to hear that your mum, at 94 and quite independent, is thriving in our community. Our team is dedicated to ensuring her well-being and providing immediate assistance when needed.
Thank you for entrusting us with your mum's care, and we're thrilled that your visits are a pleasure and that she looks well.
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The Review Score of 10 (9.981) out of 10 for Humberston House Care Home is based on a) the Average Rating and b) the number of positive Reviews.
a) The Average Rating is 5.0 out of 5 from 18 Reviews in the last 24 months.
b) The score for the number of positive Reviews is 5.0 out of 5 from 18 positive Reviews in the last 24 months.
The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:
a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.
The Average Rating of 4.981 for Humberston House Care Home is calculated as follows: ( (207 Excellents x 5) + (4 Goods x 4) ) ÷ 211 Ratings = 4.981
b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').
The 5 Points relating to the number of positive Reviews for Humberston House Care Home is based on 18 positive Reviews in the last 24 months and is calculated as per below:
The 5 points available are broken down as follows:
i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 72 registered maximum number of service users is 14.4, which has been reached with 18 Positive reviews. Points = 1
When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.
Care Quality Commission is responsible for the registration and inspection of social care services in England.
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Job Title: Home Manager
Joined: 2024
In 2024, Humberston House Care Home proudly welcomed Claire Stainton as its new Home Manager. Claire transitioned to Humberston from a sister home within the Tanglewood Care Homes group, following a well-deserved promotion. With a wealth of experience in the care sector and a proactive, results-driven approach, Claire has quickly become an invaluable addition to the Humberston team.
The team at Humberston House is excited to support Claire as she brings her expertise and enthusiasm to guide the home into an exciting new chapter of growth and development.
Job Title: Care Manager
Joined: 2023
'I have been employed in the care industry for around 30 years in both acute and non-acute settings. As such, exposure to multiple clinical specialities has enabled me to develop a diverse range of organisational and managerial skills.
My background covers Learning disability, Care of the Elderly, and Forensic Nursing in both Residential and Nursing Care settings as well as 7 years in training and development.
As an NVQ coordinator, I implemented a framework for NVQs in Care across three Counties and standardised training. I spent 8 years managing Care settings for adults with a learning disability before diversifying into self-employment. I spent 7 years as Co-Owner and Manager of a successful guest house in Filey with my husband before relocating to Grimsby and was proud to say it was number one on Trip Advisor for the last 4 years.
My guilty pleasure is travelling and cruising every year and spending time with my grown-up children.
I am really looking forward to the opportunity at Humberston House to build a wonderful community for our residents and their loved ones.'