Hairdressing and podiatry are not included.
Protected mealtimes, however this is based on individual circumstances.
Large car park.
Hutton Manor has a Review Score of 9.5 (9.515) out of 10, based on 11 reviews in the last 2 years. Over all time Hutton Manor has 48 reviews.
Review from Gary S (Son of Resident) published on 19 November 2024
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Reply from Jackie Brook, Care Relationships at Hutton Manor
Thank you for your lovely message and kind words about Hutton Manor. We are honoured to have been entrusted with your mum's care and to have provided support during this difficult time. Our team is dedicated to ensuring each resident feels safe, cared for, and supported, and we are deeply touched to know that you felt our care was of the highest standard. It was a privilege to care for your mum, and we are thinking of you and your family during this time. Thank you again for your kind acknowledgement.
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Review from K S (Sister of Resident) published on 29 May 2024
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Reply from Jackie Brook, Care Relationships at Hutton Manor
Thank you for your wonderful review. We're delighted to hear that you're pleased with Hutton Manor Care Home. Your kind words about our staff and facilities mean a lot to us. We're proud to be a part of this community and strive to maintain the high standards you've mentioned.
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Review from Clive C (Son of Resident) published on 26 April 2024
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Reply from Jackie Brook, Care Relationships at Hutton Manor
Thank you for sharing your thoughts on Hutton Manor Care Home. We are delighted to hear that your father is enjoying his new home with us, from the environment to the activities and friendships he is making. Our staff takes great pride in ensuring that the home is not only clean and well-maintained but also welcoming and professionally managed. It's wonderful to know he feels settled and content. Your recommendation means a lot to us, and we are committed to continuing to provide a place where residents can truly thrive.
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Review from Gareth S (Son-in-law of Resident) published on 25 April 2024
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Reply from Jackie Brook, Care Relationships at Hutton Manor
Thank you for your thoughtful and glowing review of Hutton Manor. We are delighted to hear that your mother-in-law feels at home with us. Our team strives to create a warm, engaging, and supportive environment for all our residents, and it is rewarding to know that our efforts are resonating with both residents and their families. The range of activities we offer, from external singers to bingo and pet therapy, is designed to ensure that every day is filled with opportunities for enjoyment and engagement. We believe that our high standards reflect our deep commitment to our residents' comfort and well-being. We greatly appreciate your recognition of our management philosophy and the pride our staff takes in their work. Seeking and valuing feedback from our residents and their relatives is a crucial part of how we operate; it helps us continue to improve and adapt our services to better meet their needs. Thank you again for your kind words.
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Review from Andy G (Son of Resident) published on 24 April 2024
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Reply from Jackie Brook, Care Relationships at Hutton Manor
Thank you so much for sharing your experience with Hutton Manor Care Home. We are deeply moved to hear that your mother received outstanding care and support from our staff during her time with us, especially in her final days. Our team strives to provide compassionate and dignified care to all our residents, and it is heartening to receive such positive feedback. We are grateful for your kind words and are honoured to have been a part of your mother's journey. Thank you for trusting us with her care.
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Review from Jenny D (Daughter of Resident) published on 24 April 2024
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Reply from Jackie Brook, Care Relationships at Hutton Manor
Thank you so much for taking the time to share your experience at Hutton Manor Care Home. We are thrilled to hear how well your mum has settled in and how much you appreciate the efforts of our dedicated team. Our goal is always to provide a safe, engaging, and caring environment for all our residents, and it's heartwarming to know that we've made such a positive impact on your mum's life. We look forward to continuing to make life at Hutton Manor a wonderful experience for your mum. Thank you once again for your trust and support.
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Review from Ian B (Husband of Resident) published on 24 January 2024
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Reply from Jackie Brook, Care Relationships at Hutton Manor
Thank you so much for sharing your positive experience with us. We're thrilled to hear that our staff has made your wife feel at home and that she's enjoying the activities and the community atmosphere. Creating a comfortable and happy environment is what we strive for, and it's lovely to know that we've achieved that for your loved one. We appreciate your trust in Hutton Manor Care Home.
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Review from Sue B (Friend of Resident) published on 15 January 2024
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Reply from Jackie Brook, Care Relationships at Hutton Manor
Thank you for sharing such wonderful feedback about Hutton Manor Care Home. We're delighted to hear that your friend feels comfortable and settled with us. It's heartening to know that our staff and other residents have made a positive impact. We look forward to enjoying the garden with both of you when the weather brightens. If you ever have any questions or need assistance, please don't hesitate to reach out.
On behalf of the Hutton Manor Care Home team.
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Review from Christine M (Sister-in-law of Resident) published on 15 January 2024
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Reply from Jackie Brook, Care Relationships at Hutton Manor
Thank you so much for your heartwarming review! We're thrilled to hear that your sister-in-law is happy and settled at our facility. It's our pleasure to have her with us. We appreciate your kind words about our friendly and helpful staff. Please feel free to reach out if you ever have any questions or concerns.
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Review from Janet B (Daughter of Resident) published on 17 April 2023
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Reply from Paul Millar, Marketing Manager at Hutton Manor
Dear Janet, Many thanks for taking the time review our home. We are sorry for your loss, your mum is sadly missed by all at Hutton Manor. Your kind words are greatly appreciated and I will of course pass them on to the Hutton Team.
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Review from J R (Daughter of Resident) published on 21 March 2023
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Reply from Paul Millar, Marketing Manager at Hutton Manor
Many thanks for taking the time to review our home. It is our pleasure to care for your Mum and are delighted she is settling in so well.
Your kind words are greatly appreciated and I will of course pass them on to the Hutton Manor family.
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Review from James L (Son of Resident) published on 8 February 2023
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Reply from Paul Millar, Marketing Manager at Hutton Manor
Dear James,
Many thanks for taking the time to review our home. It is our privilege to care for your Dad and we are delighted he has settled in so well. Your kind words are greatly appreciated and I will of course pass them on to the manager and the Hutton Manor family.
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Review from Steven A (Son of Resident) published on 3 February 2023
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Reply from Paul Millar, Marketing Manager at Hutton Manor
Many thanks for taking the time to review our home. We are very proud of the team and the care they provide at Hutton Manor. Your kind words are greatly appreciated and I will of course pass them on to the Hutton family.
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Review from Dorothy R (Friend of Resident) published on 20 January 2023
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Reply from Paul Millar, Marketing Manager at Hutton Manor
Many thanks for taking the time to review our home. We are very proud of the colleagues and facilities at Hutton Manor and are delighted you took the time to recognise them. Your kind words are greatly appreciated and I will, of course, pass them on to Helen and the team.
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Review from Jon N (Son of Resident) published on 19 January 2023
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Reply from Paul Millar, Marketing Manager at Hutton Manor
Dear Jon Many thanks for taking the time to review our home. Your kind words are greatly appreciated and I will of course pass them on to Helen and the Hutton Manor family.
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Review from Julie C (Daughter of Resident) published on 29 December 2022
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Reply from Paul Millar, Marketing Manager at Hutton Manor
Dear Julie, Many thanks for taking the time to review our home. We are delighted that your Mum has settled in so well and it is our pleasure to care for her. Your kind words are greatly appreciated and I will of course pass them on to the team.
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Review from D C (Daughter of Resident) published on 2 December 2022
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Reply from Paul Millar, Marketing Manager at Hutton Manor
Many thanks for taking the time to review our home. It is our privilege to care for your mum and we are delighted that she is enjoying life at Hutton Manor. Your kind words are greatly appreciated and I will of course pass them on to the manager and the Hutton family.
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Review from Marilyn P (Wife of Resident) published on 1 December 2022
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Reply from Paul Millar, Marketing Manager at Hutton Manor
Dear Marilyn, many thanks for taking the time to review our home. It is our pleasure to care for your husband, and are delighted that you have recognised the professionalism and dedication of the Hutton Manor colleagues. Your kind words are greatly appreciated, and I will, of course, pass them on to the manager and the Hutton family.
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Review from D J (Daughter of Resident) published on 18 November 2022
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Reply from Paul Millar, Marketing Manager at Hutton Manor
Many thanks for taking the time to review our home. It is our privilege to care for your mum and we are delighted that you have recognised the efforts of the Hutton Manor family. We are very proud of them. Your kind words are greatly appreciated and I will of course pass them on to the manager and the team.
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Review from A M (Daughter of Resident) published on 8 November 2022
Submitted via Website •
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Reply from Paul Millar, Marketing Manager at Hutton Manor
Many thanks for taking the time to review our home. We are delighted that your Mum is enjoying living at Hutton Manor, it is our pleasure to care for her. Your kind words are really appreciated and I will of course pass them on to the Hutton Manor team.
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The Review Score of 9.5 (9.515) out of 10 for Hutton Manor is based on a) the Average Rating and b) the number of positive Reviews.
a) The Average Rating is 4.9 out of 5 from 11 Reviews in the last 24 months.
b) The score for the number of positive Reviews is 4.6 out of 5 from 11 positive Reviews in the last 24 months.
The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:
a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.
The Average Rating of 4.875 for Hutton Manor is calculated as follows: ( (116 Excellents x 5) + (10 Goods x 4) + (1 Satisfactorys x 3) + (1 Very Poors x 1) ) ÷ 128 Ratings = 4.875
b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').
The 4.64 Points relating to the number of positive Reviews for Hutton Manor is based on 11 positive Reviews in the last 24 months and is calculated as per below:
The 5 points available are broken down as follows:
i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 86 registered maximum number of service users is 17.2. 11 Positive Reviews ÷ 17.2 = 0.64
When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.
Date: 2 Feb 2023
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Job Title: Care Home Manager
Joined: 2024
After spending 10 years in the NHS caring for adults with learning disabilities, I qualified as a Mental Health Nurse and transitioned into private healthcare. In my career, I've managed several care homes, eventually progressing to the role of Regional Manager. Additionally, I worked as an Independent Mental Capacity Assessor and became qualified as a Dementia Care Mapper.