Hyllden Heights

Tonbridge Road, Hildenborough, Tonbridge TN11 9HJ
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10 24 Reviews
  • Hyllden Heights, Tonbridge
Situated in Hildenborough near Tonbridge in Kent, Hyllden Heights care home offers a unique rural location and luxury living.

Hyllden Heights is a purpose-built care home offering 76 private, en-suite rooms, as well as carefully designed living spaces across the home, including a cinema, hair salon and barbers with a nail room, arts and crafts room, therapy room, private dining room and beautifully landscaped garden areas.

The home offers personalised care plans that are designed to meet each resident’s unique needs and preferences. With experienced and well-trained staff, superb facilities, and a diverse range of daily activities, Hyllden Heights is a beautiful place to call home.

Hyllden Heights is part of Oakland Care.

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Care Provided by Hyllden Heights

  • Type of Service
    • Nursing Home
  • Privately Owned
  • For a maximum of 78 Service Users
  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Sensory Impairment
  • Younger Adults
  • Care Offered
  • Alzheimer's
  • Hearing Impairment
  • Neuropathic
  • Orthopaedic
  • Parkinson's Disease
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Palliative Care

Good to Know

  • Person in charge
  • Karen Pain (General Manager)
  • Admission Criteria
    • Ages 50+
  • Room Information
    • Single Rooms (78)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Last Refurbishment: 2023

Funding & Fees Guide for Hyllden Heights

  • Weekly Charges per Person
    • Self-Funded Residential Care from £1,659
    • Self-Funded Residential Dementia Care from £1,799
    • Self-Funded Nursing Care from £1,853
  • (these prices are only a guideline, please contact Hyllden Heights to find out the exact price for your requirements)

Facilities

  • Bar/Café
  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Phone Point in own room
  • Residents Internet Access
  • Residents Kitchenette
  • Smoking not permitted
  • Television point in own room
  • Wheelchair Access
  • Parking

  • Parking on and off site.


Hyllden Heights Reviews (24)

Total of 24, showing 1-20
10

Hyllden Heights has a Review Score of 10 (9.976) out of 10, based on 24 reviews in the last 2 years. Over all time Hyllden Heights has 24 reviews.

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Review from M P (Daughter of Resident) published on 27 January 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We are so delighted, and relieved too, that Mum's new home is at Hyllden Heights. It has the loveliest atmosphere, and such a strong management and team leaders who are regularly checking in with us that all is well. They respond to any feedback, the smallest thing that may matter to my mum, they want
to know about and support. The staff, from the moment you are greeted at Reception and then within, the Care team, those in the kitchen/ restaurant, maintenance and management, are all feeling like an extension of family to us, and wearing so many smiles, that helps create the positive atmosphere for Residents and visitors too. It is a huge relief for me and indeed for Mum, that she feels just so settled and happy there, and that I know I can rely on her being kindly looked after, as well as being offered happy, interesting days, plus cuddles, which are good for the soul! Her room is also generously sized, as is the bed. Moving in was the best decision she and our family could have made.

Reply from Louise Groves, Client Relations Assistant at Hyllden Heights

Thank you so much for your lovely review, I know that Mum is thought of very highly by all the staff and her smile, keeps us all smiling. I will pass your feedback to the rest of the team.


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Review from Josh K (Grandson of Resident) published on 6 November 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Hyllden Heights Care Home is amazing! The staff are so kind, caring and professional. It is so well organised, everything is so clean and immaculate! Thank you to all the care staff and everyone. You are all just fabulous.
I would highly recommend this delightful care home and 100% would not want any
relations I know to go anywhere else.

Reply from Michael Marley, Senior Client Relations Manager at Hyllden Heights

Thank you for your kind words, which we will share with the wider team.


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Review from N B (Son of Resident) published on 8 October 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The entire home is exceptionally well kept, clean, tidy and in excellent condition. The staff are very attentive and provide excellent care. The facilities for visitors are very well thought out and make visiting a real pleasure.

Reply from Michael Marley, Senior Client Relations Manager at Hyllden Heights

Thank you for your review, which we'll share with the team at Hyllden Heights. It means a lot to us!


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Review from Mark S (Son of Resident) published on 9 July 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother 89, decided that she couldn't live at home any longer due to falls. We found Hyllden Heights care home, it has just been open for 14 months and is beautifully decorated, they have really thought about what a modern care home facility should be like.
We have been delighted as a family with
every member of staff we have met and the care they give the residents.
Mum has been living at Hyllden Heights for 3 months now and she is enjoying the in-house chefs' 3-course meals, the activities team is incredible, led by one staff member, and they are so interactive with all the residents.
The staff are so welcoming and professional every time we have visited the home, it always has a real positive buzz about it from the bistro hub meeting area for drinks and cakes, the lovely outdoor patio seating space, the beautiful bedrooms, cinema room, the trips out in the minibus. We would highly recommend Hyllden Heights by Oakland Care.

Reply from Louise Groves, Client Relations Assistant at Hyllden Heights

Thank you so much for your review; we really appreciate the feedback. It's great to see Mum settling in so well. I will ensure I pass this on to the amazing team at Hyllden Heights.


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Review from D N (Son of Resident) published on 2 July 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very happy with everything. The staff are wonderful. The standard of care is exemplary.

Reply from Michael Marley, Senior Client Relations Manager at Hyllden Heights

Thank you for taking the time to review us at Hyllden Heights, as it helps others when looking for care in the future. We will share your review with the wider team.


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Review from J L (Son of Resident) published on 13 June 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

This is a lovely place, modern and clean and my mother is looked after extremely well. I would not hesitate to recommend it.

Reply from Louise Groves, Client Relations Assistant at Hyllden Heights

Thank you for your lovely review. The team will really appreciate your kindness.


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Review from Thelma P (Daughter of Resident) published on 24 January 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother and father needed immediate respite, Hyllden Heights even though far from home and very daunting for them, was a great experience! From Day 1 the team were so welcoming and immediately the deputy manager wanted to understand their different needs so that they could get them settled in as soon
as possible, she went over and above to ensure that was the case.
The communication was great as they kept my sister and I updated. When I visited they engaged with me as if I was their resident and I also felt at home there and welcomed always.
Even though hard for my mother and father to get used to a different routine, place and not being at home, they met so many wonderful carers, enjoyed the daily activities and the different facilities for example: the onsite hair salon.
Leaving after three weeks they were sad to leave as they had made friends and loved the warmth from the whole team.
We would definitely choose Hyllden Heights again based on their experience.

Reply from Louise Groves, Client Relations Assistant at Hyllden Heights

Thank you so much for your lovely review. Your mother and father were very loved by the team and we really do hope they have settled back at home well. I will ensure I pass your lovely comments to the rest of the team. Thank you so much.


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Review from Graham T (Respite Resident) published on 4 January 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I stayed at Hyllden Heights for 2 weeks, whilst recovering from major surgery, and it was an excellent experience from start to finish. The facilities and cleanliness throughout were very good, and all of the staff were very caring, friendly and professional. It was very reassuring to see that there
was always a good level of staff on hand and there was never a delay in response when I requested assistance. I would have no hesitation in recommending this lovely care home.

Reply from Louise Groves, Client Relations Assistant at Hyllden Heights

Thank you for your very kind review. I will ensure this message gets passed to the amazing team here at Hyllden Heights.


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Review from Fi T (Daughter of Resident) published on 15 December 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff at Hyllden Heights welcomed my mum with open arms. It was a huge move for her logistically which, with thanks to the caring staff, was made so much easier.
Mum has told me how very happy she is and I therefore couldn’t be happier with my choice of care home.
It’s not an easy decision to
make moving a loved one into residential care but I’m so glad I chose Hyllden Heights and so is Mum. Best move. Thank you all.

Reply from Louise Groves, Client Relations Assistant at Hyllden Heights

Thank you very much for your kind words. I will pass these on to our lovely staff. I know Mum is fast becoming a very loved member of our home.


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Review from Vanessa Y (Niece of Resident) published on 14 December 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My aunt has been a resident since August this year. After looking around several homes locally this was by far the best choice. The staff are friendly and approachable and most of all always smiling which goes a long way. The care and attention given to residents is perfect. The staff check with the
family regularly to make sure we are happy with everything. Very good value for money.

Reply from Louise Groves, Client Relations Assistant at Hyllden Heights

Thank you for your very kind review. I will pass this all on to the amazing team at Hyllden Heights. Your aunt has definitely settled very well and it's great to see.


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Review from K C (Daughter of Resident) published on 11 December 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

From the moment Mum moved into Hyllden Heights she felt at home. It was reassuring knowing Mum was safe in the hands of professional and courteous carers. The homely surroundings, sensitive decor and friendly staff all helped create a welcoming environment. Can't thank the staff enough for supporting
not only Mum but ourselves during an immensely emotional time. Thank you.

Reply from Louise Groves, Client Relations Assistant at Hyllden Heights

Thank you so much for your lovely review. I will pass this information on to the team. It was an absolute pleasure to be able to care for your mum and support you all when needed.


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Review from Deborah P (Daughter of Resident) published on 8 December 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We moved our parents to Hyllden Heights in early autumn from another nearby care home and wish we had found it sooner. An inspirational management team with senior nursing backgrounds lead a caring, compassionate staff, many of whom have worked together previously. It is a cohesive team of nurses,
carers and support staff who have heart. They are open and welcoming to residents and their families. Dementia care is hard to staff because it is so demanding. It requires continuity of care from a constant team of committed, permanent staff, fully aware of the details of care plans and able to relate to those losing their faculties and sense of self with sensitivity and respect for each individual. Our father’s care was all we hoped for in his final months from just such committed nurses and carers and afforded him dignity and utmost respect through his final months and end-of-life care. Thank you Hyllden Heights for your exemplary care of our father and ongoing care of our mother.

Reply from Louise Groves, Client Relations Assistant at Hyllden Heights

Thank you so much for your lovely review, Deborah. All these reviews mean a lot to us and I will ensure I pass this on to our amazing team at Hyllden Heights. I know that Dad is very missed and it was a pleasure to have met him and for the team to care for him, and for Mum, which they will continue to do.


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Review from J E (Wife of Resident) published on 5 December 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have been very happy with the care that my husband has received. All the staff have been very helpful and kind, very well supported by everyone and have been made very welcome at all times.

Reply from Louise Groves, Client Relations Assistant at Hyllden Heights

Thank you for your lovely review of our home. I will pass your kind words on to the team, to show them how appreciated they are.


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Review from K H (Daughter of Resident) published on 5 December 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I'm feeling very reassured and happy with the way Mum and Dad are being cared for. The atmosphere is very happy and friendly and now look forward to visiting. They both look content and staff regularly come to take Dad to the toilet without being asked which tells me it's done regularly.

Reply from Louise Groves, Client Relations Assistant at Hyllden Heights

Thank you so much for your kind review. I will pass your kind words on to the team. This really helps us to know that the hard work is appreciated.


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Review from Jenny B (Daughter of Resident) published on 10 November 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

A very big thank you to everyone at Hyllden Heights for looking after our dear Mum for the past two months.
Mum was made to feel very welcome from day one and the move from another home was extremely smooth.
A very happy, vibrant, fun home where Mum was looked after with the utmost respect and dignity.
Fantastic
facilities, super food, excellent activities and lovely staff who get to know the residents well and become friends to all.
Thank you.

Reply from Louise Groves, Client Relations Assistant at Hyllden Heights

Thank you for your lovely review, it was an absolute pleasure for the team to care for your mum. I will ensure these lovely words are passed to the team.


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Review from S M (Daughter of Resident) published on 17 October 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Thank you very much to everyone who has helped Mum and Dad settle in so well. I have been very impressed with the level of care and kindness shown to them. Hyllden Heights is a very welcoming place and it is such a relief to know Mum and Dad are safe and cared for. Thank you again.

Reply from Louise Groves, Client Relations Assistant at Hyllden Heights

Thank you for your very kind words, I will pass on these to the amazing team at Hyllden Heights. It's been lovely to see them settle so well into their new home.


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Review from David C (Nephew of Resident) published on 11 September 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Excellent transition. Always a warm welcome.
Great facilities and care.
Comfortable environment.
Good communication.
We are rest assured she is well-looked after.

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Review from S W (Wife of Resident) published on 11 August 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

A very caring home. Hyllden Heights is very welcoming to both residents and their families. Caers are kind and caring. The surroundings are exceptional, always clean and tidy. The food is very good.

Reply from Louise Groves, Client Relations Assistant at Hyllden Heights

Thank you so much for your lovely review, I will ensure your comments are passed to the team.


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Review from J H (Daughter of Resident) published on 9 August 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother is always treated with kindness and respect. The staff are mindful of her welfare and dignity at all times. Visitors are always made to feel welcome. The managers are very approachable and sort out concerns with peace and understanding. I could not be more pleased with the care my mother receives
at Hyllden Heights Care Home.

Reply from Louise Groves, Client Relations Assistant at Hyllden Heights

Thank you very much for your kind review. I will ensure I pass your lovely comments to the team.


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Review from S S (Daughter-in-law of Resident) published on 26 July 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

As a family, Mum has been in care for some time and we thought she always received the best. However, with a big family decision, we chose to move Mum to Hyllden Heights and we now never look back. We are all part of the Hyllden Heights family.
Mum says "It's good!". The staff and management are all
fantastic!

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Current Review Score: 10.0 (9.976)

Overview of Review Score

The Review Score of 10 (9.976) out of 10 for Hyllden Heights is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 5.0 out of 5 from 24 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 24 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.976 for Hyllden Heights is calculated as follows: ( (280 Excellents x 5) + (5 Goods x 4) + (1 Satisfactorys x 3) ) ÷ 286 Ratings = 4.976

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Hyllden Heights is based on 24 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 78 registered maximum number of service users is 15.6, which has been reached with 24 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (17)

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Meet the Team (4)

Samantha

Samantha Westlake

Job Title: General Manager (interim)

Joined: 2024

I started at our Hastings Court Care Home in 2015. I previously worked in a small charity-run home for adults with learning disabilities for eight years. I started as a part-time Care Assistant whilst at college to study for my Level 5 in Health and Social Care. I have progressed from Care Assistant to team leader then Community Lead to Deputy Manager at Hastings Court and now Interim General Manager at Hyllden Heights. I love my job, I enjoy the daily interaction I have with residents and staff. I feel proud to be able to support the team in helping them achieve their goals and create the best environment for our residents to live in. In my spare time, I play netball and love watching my son play football.


Michael

Michael Marley

Job Title: Senior Client Relations Manager

Joined: 2022

I am delighted to have joined the Oakland Care family as Senior Client Relations Manager for Hyllden Heights. My experience in the role goes back 11 years now, including the commissioning of a new care home. Nothing gives me greater satisfaction than assisting families to explore full-time care options, whilst sharing insights during what is often a stressful time for them. Outside of work, my biggest passion has always been travel, which hopefully will become easier again in the fullness of time!


Louise

Louise Groves

Job Title: Client Relations Assistant

Joined: 2022

After working in retail for six and a half years to ensure I was around to raise my two girls, it was time to change and start a new career for myself. I moved to the care sector, and in the few short weeks I have been here, I realise maybe I should have moved a lot sooner, as this, apart from having my girls, is probably the most rewarding thing I've done. Ensuring the residents have a smile on their faces makes my day. When I joined Oakland Care, I was instantly welcomed into the family, and I love coming to work every day. Outside of work, I enjoy spending time with my family and going on holidays.


Claudiu

Claudiu Lucean

Job Title: Care Services Manager

Joined: 2024

I joined Oakland Care in October 2019 at our Lambwood Heights Care Home in Chigwell and have since gone from strength to strength. I have over seven years of experience working in the Social Care sector, previously as a Paramedic Nurse in my home country of Romania. I am passionate about working in Social Care as it allows me to ensure our residents are safe, and cared for and all their care and clinical needs are met. I also enjoy the interaction with our residents and relatives on a daily basis. I am passionate about my work as I can help people in need to live a happy, safe and independent life where everyone is treated individually, and their quality of life is maintained. In my spare time, I enjoy playing tennis, and football, socialising, visiting new places and discovering new cultures around the world.


Frequently Asked Questions about Hyllden Heights

What types of Care is Hyllden Heights registered for?

Older Person Care, Dementia, Respite Care, Physical Disability, Sensory Impairment & Younger Adults are the registered (by the Care Quality Commission) categories of Care.

What additional types of Care does Hyllden Heights provide?

Palliative Care is an additional type of care provided.

How many Rooms does Hyllden Heights have?

There are 78 Single Rooms.

What are the Facilities & Services at Hyllden Heights?

Own Furniture if required, Smoking not permitted, Near Public Transport, Minibus or other transport, Lift, Wheelchair Access, Gardens, Bar/Café, Residents Kitchenette, Phone Point in own room, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is Hyllden Heights to the centre of Tonbridge?

2.0 mile(s) as the crow flies, distance by road may be significantly further.