Parking on and off site.
Hyllden Heights has a Review Score of 10 (9.976) out of 10, based on 24 reviews in the last 2 years. Over all time Hyllden Heights has 24 reviews.
Review from J J (Daughter of Resident) published on 22 June 2023
Submitted via Postal Card •
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Overall Experience
5.0 out of 5
Facilities
Care / Support
Cleanliness
Treated with Dignity
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Safety / Security
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Value for Money
Review from Carol W (Daughter of Resident) published on 20 June 2023
Submitted via Website •
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Overall Experience
5.0 out of 5
Reply from Louise Groves, Client Relations Assistant at Hyllden Heights
Thank you for your lovely review of our home. I will ensure I pass all these lovely comments on to the team so they know their work is greatly appreciated. Thank you again.
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Review from N C (Son-in-law of Resident) published on 13 June 2023
Submitted via Postal Card •
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Overall Experience
5.0 out of 5
Reply from Louise Groves, Client Relations Assistant at Hyllden Heights
Thank you so much for your review. I will pass these comments on to our fantastic team.
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Review from Vince S (Son of Resident) published on 12 June 2023
Submitted via Postal Card •
Report
Overall Experience
5.0 out of 5
Reply from Louise Groves, Client Relations Assistant at Hyllden Heights
Thank you very much for your lovely review of our home. I will certainly pass this on to the team as this means a lot and shows our great team their work is appreciated by all. I do know that the team are very fond of your dad too.
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Value for Money
The Review Score of 10 (9.976) out of 10 for Hyllden Heights is based on a) the Average Rating and b) the number of positive Reviews.
a) The Average Rating is 5.0 out of 5 from 24 Reviews in the last 24 months.
b) The score for the number of positive Reviews is 5.0 out of 5 from 24 positive Reviews in the last 24 months.
The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:
a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.
The Average Rating of 4.976 for Hyllden Heights is calculated as follows: ( (280 Excellents x 5) + (5 Goods x 4) + (1 Satisfactorys x 3) ) ÷ 286 Ratings = 4.976
b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').
The 5 Points relating to the number of positive Reviews for Hyllden Heights is based on 24 positive Reviews in the last 24 months and is calculated as per below:
The 5 points available are broken down as follows:
i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 78 registered maximum number of service users is 15.6, which has been reached with 24 Positive reviews. Points = 1
When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.
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Job Title: General Manager (interim)
Joined: 2024
I started at our Hastings Court Care Home in 2015. I previously worked in a small charity-run home for adults with learning disabilities for eight years. I started as a part-time Care Assistant whilst at college to study for my Level 5 in Health and Social Care. I have progressed from Care Assistant to team leader then Community Lead to Deputy Manager at Hastings Court and now Interim General Manager at Hyllden Heights. I love my job, I enjoy the daily interaction I have with residents and staff. I feel proud to be able to support the team in helping them achieve their goals and create the best environment for our residents to live in. In my spare time, I play netball and love watching my son play football.
Job Title: Senior Client Relations Manager
Joined: 2022
I am delighted to have joined the Oakland Care family as Senior Client Relations Manager for Hyllden Heights. My experience in the role goes back 11 years now, including the commissioning of a new care home. Nothing gives me greater satisfaction than assisting families to explore full-time care options, whilst sharing insights during what is often a stressful time for them. Outside of work, my biggest passion has always been travel, which hopefully will become easier again in the fullness of time!
Job Title: Client Relations Assistant
Joined: 2022
After working in retail for six and a half years to ensure I was around to raise my two girls, it was time to change and start a new career for myself. I moved to the care sector, and in the few short weeks I have been here, I realise maybe I should have moved a lot sooner, as this, apart from having my girls, is probably the most rewarding thing I've done. Ensuring the residents have a smile on their faces makes my day. When I joined Oakland Care, I was instantly welcomed into the family, and I love coming to work every day. Outside of work, I enjoy spending time with my family and going on holidays.
Job Title: Care Services Manager
Joined: 2024
I joined Oakland Care in October 2019 at our Lambwood Heights Care Home in Chigwell and have since gone from strength to strength. I have over seven years of experience working in the Social Care sector, previously as a Paramedic Nurse in my home country of Romania. I am passionate about working in Social Care as it allows me to ensure our residents are safe, and cared for and all their care and clinical needs are met. I also enjoy the interaction with our residents and relatives on a daily basis. I am passionate about my work as I can help people in need to live a happy, safe and independent life where everyone is treated individually, and their quality of life is maintained. In my spare time, I enjoy playing tennis, and football, socialising, visiting new places and discovering new cultures around the world.
