Ivy Court

10 Greenfield Lane, Balby, Doncaster DN4 0PT
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9.7 42 Reviews
  • Ivy Court, Doncaster
Ivy Court Care Home is a brand new, high quality, residential care and dementia care home in Balby, in the town of Doncaster. The care home, which is set over two spacious floors, presents premium facilities and features, including a beautiful hairdressing salon, bar area, cinema room and 70 exquisitely furnished bedrooms. These amenities, along with luxury designs, provides residents with a comfortable and welcoming care home environment in which to live.

At Ivy Court care home, health and wellbeing is a top priority. The friendly and professional team offers different types of care to meet a variety of needs, including residential care, dementia care and respite care or short stay care breaks.

With a friendly Home Manager local to Doncaster who is vastly experienced in residential care and dementia care, and an experienced, highly trained care team, residents living at Ivy Court care home receive quality, compassionate care, and a professional, person-centred service.

Ivy Court care home is nestled in the village of Balby, Doncaster, and residents are able to enjoy the multitude of opportunities that Doncaster has to offer with exciting day excursions out. Whether that’s a trip to Doncaster Museum and Art Gallery, a short walk to St John’s Church, or enjoying beautiful views at Potteric Carr Nature Reserve. Getting to know the community in which residents live is a great activity which aids familiarity and belonging, especially important for residents living with dementia.

Providing a rich and engaging lifestyle for residents is one of their main values at Ivy Court care home. Runwood Homes’ experienced Wellbeing and Dementia team work closely with Wellbeing Leads, to create an effective and inclusive activity calendar, taking into account resident’s interests, feedback and their varying needs.

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Care Provided by Ivy Court

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Sensory Impairment
  • Younger Adults
  • Care Types Provided
  • Dementia Residential Care
  • Residential Care
  • For a maximum of 70 Service Users
  • Privately Owned
  • Care Offered
  • Alcohol Dependence (past or present)
  • Alzheimer's
  • Cancer Care
  • Challenging Behaviour/Psychosis
  • COPD/Pulmonary Disease
  • Epilepsy
  • Head/Brain Injury
  • Hearing Impairment
  • Korsakoff Syndrome
  • Parkinson's Disease
  • Speech Impairment
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • Day Care
  • End of Life Care
  • Own GP if required
  • Palliative Care
  • Separate Specialist Dementia Care Unit

Good to Know

  • Person in charge
  • Stacey Dean (Manager)
  • Admission Criteria
    • Admission is confirmed upon a satisfactory pre-admission assessment and confirmation that the needs of the potential resident can be met.
    • Ages 18+
  • Room Information
    • Single Rooms (70)
    • Single Rooms with ensuite Wet Room (70)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Last Refurbishment: 2022
    • Number of floors: 2

Funding & Fees Guide for Ivy Court

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care from £1,100
    • Self-Funded Residential Dementia Care from £1,100
    • RESPITE Self-Funded Residential Care from £1,250
    • RESPITE Self-Funded Residential Dementia Care from £1,250

  • *Respite - minimum of a 2 week period required at any one time
  • (these prices are only a guideline, please contact Ivy Court to find out the exact price for your requirements)

Facilities

  • Bar/Café
  • Close to Local shops
  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Residents Internet Access
  • Television point in own room
  • Wheelchair Access
  • Visiting

  • Upon arriving at the home, please press the buzzer on the intercom. A member of staff will greet you shortly. The team kindly request that you sign the guestbook upon both arrival and departure. This helps maintain an accurate record of who is in the building.
    In the event of an emergency, please follow the designated safety protocols provided. Your cooperation ensures everyone's safety.


  • Parking

  • The home includes dedicated parking spaces.


Ivy Court Reviews (42)

Total of 42, showing 21-40
9.7

Ivy Court has a Review Score of 9.7 (9.664) out of 10, based on 30 reviews in the last 2 years. Over all time Ivy Court has 42 reviews.

Overall Experience

  • 37
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Date Published

42
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Review from Sue R (Daughter of Resident) published on 15 January 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

After suddenly being discharged from a fairly lengthy hospital stay, Dad was admitted to Ivy Court for the first time in January 2024, where he received a warm welcome. From the outset, the staff treated Dad with great kindness and compassion. They also provided my brother and me with the reassurance
we needed, Dad is in a safe and caring place where he will be treated with dignity by intelligent, professional carers.

Reply from Karen Scaife, Manager at Ivy Court

Thank you for your kind words, Sue. I'll pass on to the team.


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Review from L N (Granddaughter of Resident) published on 12 January 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My grandad is currently staying at Ivy Court. The staff are friendly, kind and approachable. The well-being lead and another member of staff are amazing with the residents, the deputy is a godsend and is amazing at her role within Ivy Court. Thank you to all that care for my grandad daily, it is really
appreciated.

Reply from Stacey Dean, Manager at Ivy Court

Thank you for the feedback, this is really appreciated.


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Review from Bethan R (Granddaughter of Resident) published on 12 January 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My nannan has been living at Ivy Court now for eight months and every time I visit she tells me how amazing the home is, she always informs what activities they do in the home, especially when they do singing, she loves to sing songs. I met with the new manager last week and was very knowledgeable and
answered any questions I had.

Reply from Stacey Dean, Manager at Ivy Court

Thank you for the feedback, this is much appreciated.


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Review from Karen R (Cousin of Resident) published on 13 November 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

This is the second time that our relative has had a short stay at Ivy Court, and we are all so happy with our experience. Ivy Court is an absolute lifeline for us - our relative lives in the North East, but whenever she needs a short holiday or there is a family occasion in Doncaster, Ivy Court has
provided a safe and lovely place for our disabled relative to stay. The rooms are beautiful, the facilities wonderful, and all of the care staff have been amazing. Our relative felt very safe and comfortable at Ivy Court, and we hope that there will be availability whenever we need it in the future. Thank you so much!

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Review from Kerry B (Daughter of Resident) published on 23 October 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum had to be placed in respite due to a family emergency at very short notice. All I can say is that the level of professionalism, speed and care that we received was outstanding. The home, itself, is like a five-star hotel, with every little detail taken care of. It smells beautiful when you walk
in and the entire place is immaculate with non-stop cleaning taking place. I have extremely high standards but myself and other family members were blown away by this place.
The customer relations manager and another member of staff have permanently been on hand to answer any concerns or questions.
The staff are caring and friendly and made Mum feel at ease immediately, so much so that we are in the process of making this her permanent home.

Reply from Lisa Leighton, Customer Relations Manager at Ivy Court

Thank you for your kind words, Kerry. It is our absolute pleasure and privilege to care for your mum, as well as welcome their family and friends to the home. We hope to see you soon. Thank you again.


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Review from Jane D (Daughter of Resident) published on 18 October 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We have been extremely happy with the care and services provided by Ivy Court Care Home. My mam has stayed they for respite care on a number of occasions this year and she has really enjoyed it.
The staff have looked after her very well.
She will be staying there again very soon.
I would recommend
this care home.
Thank you to all the team.

Reply from Lisa Leighton, Customer Relations Manager at Ivy Court

Thank you, Jane, for your kind words, we really enjoy your mum's company when she comes to stay with us, she's a real pleasure and we are so pleased that this enables you to have a well-earned rest and break.


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Review from Karen C (Daughter of Resident) published on 25 September 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I was so nervous about putting my mum in respite so I could have a carefree holiday, my mum loved it and the staff went above and beyond to make sure I was reassured that she would be well cared for, even texted me on holiday to let me know she had settled in alright. I can’t recommend this place enough,
it’s such a happy place and it’s so obvious they care about their patients and their needs. I feel completely confident that should I need their support again I wouldn’t hesitate to ask them for any respite I might need. Thank you all so much.

Reply from Karen Scaife, Home Manager at Ivy Court

Thank you so much for your kind words, Karen. I will ensure all the team are aware of this excellent review for all the hard work they do.
Much appreciated and Mum can come back any time, we welcome you both anytime.
Kind regards.


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Review from C G (Wife of Resident) published on 29 August 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

First impressions, the layout, decoration and space are absolutely excellent. The reception is always friendly with a smile! The staff are very caring and attentive coping with residents' needs. Not to forget the exercises and entertainment. The staff also cared for me as a visitor. I feel welcome as
a frequent visitor. I appreciate the services of the Barber and Chiropodist.

Reply from Lisa Leighton, Customer Relations Manager at Ivy Court

Thank you for your lovely review. It's always a pleasure to have you here. I will be sure to feedback your comments to the team here at Ivy Court.


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Review from Carolyn H (Daughter of Resident) published on 29 March 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I could not wish my mother to have been looked after anywhere else. The staff, from top to bottom, were caring and a great support to my mother during the last few years of her life. All the residents are dressed and clean at all times and are always smiling. Thanks to the team of carers.

Reply from Michael Baty, Home Manager at Ivy Court

Thank you so much for your kind words. It was our pleasure to care for your mum, she was such a wonderful lady and is truly missed.


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Review from J C (Daughter of Resident) published on 23 March 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I was so pleased to find somewhere of the standard of Ivy Court Care Home for respite for my father. After visiting at least six care homes in the area and being disappointed that none came up to the standards that I had for my dad's care. Ivy Court is a bright and airy home. The staff go above and
beyond, nothing is too much trouble. They engage with every resident's personal needs. It is a relief to have found this home as I would not hesitate to let my dad stay here again in the future. Thank you all at Ivy Court.

Reply from Michael Baty, Home Manager at Ivy Court

Thank you so much for your kind words, it was our pleasure to care for your dad and we look forward to his next stay.


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Review from Caroline D (Daughter of Resident) published on 7 November 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My father had to go into emergency respite whilst my mum had a cancer operation, we chose Ivy Court as another relative was there so we thought it would suit. It's never nice having to leave your parents in a home, but this one had a lovely airy feel. The staff were always helpful and friendly. As for
the management and office staff, they were all exceptional. Nothing was too much trouble. Highly recommended!

Reply from Kathleen George, Manager at Ivy Court

Thank you for your lovely review.
Always a pleasure and more than happy to support families anytime.


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Review from Noel S (Husband of Resident) published on 20 October 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Thank you! My wife has a wonderful time when she stays for respite. She loves the staff and the activities. She comes home refreshed and happy. Knowing she is with you, I have peace of mind that all will be well, so that I can enjoy some rest, and go away for a break.

Reply from Claire Hoyles, Customer Relationship Manager at Ivy Court

Thank you for your kind words and for trusting us to care for your wife when you go for your much-needed breaks. It's always a joy to have her, she's always smiling and having fun taking part in all the activities.


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Review from Adrian M (Son of Resident) published on 8 September 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Was probably one of the hardest choices I have ever had to make but was something that had to be done. After looking at various care homes, we finally chose Runwood Homes as they seemed to be the best ones in our opinion and we were spot on. Since moving to Ivy Court my mum has come on Leaps and bounds,
she has constant company, lots of interaction with other residents and staff. There is is always something happening there, whether it be painting, games, crafting, music and dancing, giving all the residents enjoyment and laughter.
Each resident has their own spacious room with en suite facilities, tv etc, the whole place is spotless. The staff here are a credit to Runwood Homes, their patience and caring manners are excellent, all the residents love them.
Just wanted to say thank you, for giving me piece of mind knowing mum is looked after.


Thanks


Reply from Kathleen George, Manager at Ivy Court

Thank you so much for your lovely review. It is a pleasure to care for your mum.
She settled very well and enjoys her days. Thank you for your patience and support.


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Review from L G (Son of Resident) published on 12 August 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have little experince in management, food and activities, hence can't mark them excellent. Mum has settled in well and is always very well presented and appears to be very happy.

Reply from Kathleen George, Manager at Ivy Court

Thank you for your review.
It's a pleasure caring for your loved one.


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Review from S B (Daughter of Resident) published on 11 August 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

This is a home that is filled with caring, demonstrative staff who have the best interests of residents at their heart. The layout, which provides easy, level walking, with engaging artwork and calming colours is excellent. Spacious, light, airy bedrooms with plenty of wardrobe space and wet rooms are
nigh on 4 stars. From the warm welcome and coffee mornings, to the careful engagement of the right staff and the strong leadership. Thank you for looking after my loved one.

Reply from Kathleen George, Manager at Ivy Court

Thank you for your kind words.
Such a pleasure to care for your loved one.


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Review from Anne A (Daughter of Resident) published on 11 August 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum seems happy at Ivy Court, following the move from another home. We are very impressed with the place. The rooms, public spaces, and corridors are spacious and airy, and the decor is modern and pleasant. The standard of finish is exceptional, as are the facilities.
The manager, and the staff we
have so far met, are all wonderful. She runs the home efficiently and with obvious care and excellent oversight. It is clear that the staff we have met really care about the residents; The manager is passionate about making sure residents are comfortable and happy, and treated with respect and consideration.
It's great that there is a well-being coordinator and that she organises activities so that residents have plenty to occupy their time. Nothing is worse than seeing people slumped in chairs for hours on end, with nothing but meals to break the monotony.
It's sad that Mum has to spend her last years in care, but Ivy Court is super and we are thrilled that she is there.

Reply from Kathleen George, Manager at Ivy Court

Thank you for your lovely words.
We are so passionate to ensure each individual receives a person-centred approach and that we also promote self-worth and independence.
Thank you for your support.


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Review from Sharon H (Niece of Resident) published on 4 August 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We were absolutely astounded at the facilities, decor and attention to detail. Ivy court really is like a 5 star hotel.
What really matters though is the staff. They were all so kind, patient, caring and professional. They knew my uncle well, would joke and laugh with him. They encouraged and supported
him to do things when he couldn’t be bothered to do them, like get out of bed or get dressed. There was a wide range of activities and we were able to see my uncle on the Facebook page joining in and having fun.
As a brand new facility, of course there were a few minor teething problems, but these were quickly and professionally dealt with by the very efficient senior/management team.
As my uncle came towards his end of life, not only were the staff making sure he had everything he needed medically but they also showed deep compassion. They nursed him, held him and supported my elderly parents through this process. The family are eternally grateful.
Thank you so much

Reply from Kathleen George, Manager at Ivy Court

Thank you so much for your kind words.
Your Uncle was a very kind loveable man who would always give a smile.
It was a pleasure to support and care for him till the end.
God bless you all.


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Review from Chantelle A (Daughter-in-law of Resident) published on 30 June 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We would like to say a huge thank you to all the staff and carers and management as my mother-in-law had a two-week stay here for respite, and I can honestly say that this has made a huge difference as she was joining in with the activities and entertainment and actually felt safe enough and comfortable
enough to open up and interact, which is a huge difference and has made her and her moods since she's come home, She has also made it perfectly clear that that is the only place she wants to go for respite. When she's poorly and doesn't have the capacity due to dementia, she is adamant that is the only home she wants to go to, which for her, is a huge thing as she has always said she doesn't want to be in a home, and we really appreciate all the help and support we have all received from the staff too.

Reply from Kathleen George, Manager at Ivy Court

Thank you for your lovely kind words.
Our team will always support our residents and provide the best person-centred care.


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Review from Karen H (Daughter of Resident) published on 27 June 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I am so pleased I chose Ivy Court for a respite stay for Mum. On my visit to Ivy Court, I was so impressed. The stunning facilities at the new build care home exceeded all my expectations. All the staff are kind, caring, respectful and attentive. Nothing is too much trouble. The customer relations manager
has helped me so much by signposting me to (a local dementia charity) that provides grants for respite. The home manager is so welcoming, and I thank all for allowing me a well-earned rest, knowing she is in safe hands.

Reply from Claire Hoyles, Customer Relationship Manager at Ivy Court

Thank you, Karen, we really enjoy Mum's company and humour when she comes to stay, and we are so pleased that this enables you to have a well-earned rest and break.
Thank you.


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Review from Paul D (Son of Resident) published on 23 June 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum is a little "difficult", but the staff encourage her to join in events and activities. I can't fault the staff - kind, supportive and seem to know we, the sons and daughters, need help too!

Reply from Claire Hoyles, Customer Relationship Manager at Ivy Court

Thank you for your kind words, Paul; it's a pleasure to care for Mum, and we really enjoy it when she joins in with the activities and fun.
Kindest regards.


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Current Review Score: 9.7 (9.664)

Overview of Review Score

The Review Score of 9.7 (9.664) out of 10 for Ivy Court is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.7 out of 5 from 30 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 27 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.664 for Ivy Court is calculated as follows: ( (283 Excellents x 5) + (31 Goods x 4) + (17 Satisfactorys x 3) + (5 Poors x 2) + (9 Very Poors x 1) ) ÷ 345 Ratings = 4.664

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Ivy Court is based on 27 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 70 registered maximum number of service users is 14, which has been reached with 27 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 20 Mar 2024

Overall
Requires improvement

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Requires improvement

  • Well-led

    Requires improvement

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (0)

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Meet the Team (5)

Stacey

Stacey Dean

Job Title: Home Manager

Hi, my name is Stacey, and I am the Home Manager at Ivy Court.


I joined Runwood Homes in 2019 as a Deputy Manager and quickly progressed to Home Manager. After 4 years managing Rowena House, I went on maternity leave, and upon my return, I joined Ivy Court as Home Manager.


My role is challenging yet very rewarding, and I wouldn’t want to do anything else.


Katie

Katie

Job Title: Deputy Manager

Joined: 2024

I started at Ivy Court in January 2024 as a care team leader, and then in April 2024 I stepped up to being Deputy Manager


I have worked for Runwood Homes before. I worked at Rowena House for a short time as a care team leader.


I enjoy my job role at Ivy Court. I have been working in the care industry since I was 16 years of age.


Ivy hosted a BAFTAs night, and I won an award out of the support staff. I have 2 children, both boys, who are 12 and 8 years old, for whom I have special guardianship, and I spend all my time with. I love everything about my job, but most of all, I love making a difference in people's lives.


Gail

Gail

Job Title: Lifestyle Coordinator

Joined: 2016

I have worked for Runwood Homes for 8 years. and I have been a Lifestyle Coordinator for 5 years.
In my time at Ivy Court, I have won an 8-year-long service award.


I like to sing and party in my spare time. I also enjoy holidays visiting family in Newcastle.


I love the interaction I have with the residents, whether it's 1-on-1 or in group sessions.


Kendall

Kendall Evans

Job Title: Receptionist

I have worked in care, domestic, and now in Reception; I have gained a lot of knowledge and experience throughout the years.


The thing I like most about my job is making people smile and being able to help people and give my time to the residents.


I love a good bike ride and a long walk; I love spending time with my kids and family.
Fun fact: I'm one of seven children, and I am a twin.


Samantha

Samantha Holland

Job Title: Home Administrator

I started working for Runwood Homes in 2016 as a Kitchen Assistant at Rowena House. I then moved roles and became a receptionist in 2020 at Liberty House then accepted the role as administrator. When Ivy Court opened, I joined the home as administrator.


I love working at Ivy Court; my role is different every day, and I love meeting new people and spending time with the residents and their families.