*Respite - minimum of a 2 week period required at any one time
Upon arriving at the home, please press the buzzer on the intercom. A member of staff will greet you shortly. The team kindly request that you sign the guestbook upon both arrival and departure. This helps maintain an accurate record of who is in the building.
In the event of an emergency, please follow the designated safety protocols provided. Your cooperation ensures everyone's safety.
The home includes dedicated parking spaces.
Ivy Court has a Review Score of 9.7 (9.664) out of 10, based on 30 reviews in the last 2 years. Over all time Ivy Court has 42 reviews.
Review from Douglas C (Friend of Resident) published on 20 June 2022
Submitted via Postal Card •
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Overall Experience
5.0 out of 5
Reply from Claire Hoyles, Customer Relationship Manager at Ivy Court
Thank you for your kind words. It is our absolute pleasure and privilege to care for our residents, as well as welcome their family and friends to the home. We hope to see you soon.
Thank you again.
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from C A (Granddaughter of Resident) published on 14 June 2022
Submitted via Website •
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Overall Experience
5.0 out of 5
Reply from Claire Hoyles, Customer Relationship Manager at Ivy Court
Thank you so much for your kind words; it's an absolute pleasure to care for Grandad, who brightens up the home every day.
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
The Review Score of 9.7 (9.664) out of 10 for Ivy Court is based on a) the Average Rating and b) the number of positive Reviews.
a) The Average Rating is 4.7 out of 5 from 30 Reviews in the last 24 months.
b) The score for the number of positive Reviews is 5.0 out of 5 from 27 positive Reviews in the last 24 months.
The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:
a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.
The Average Rating of 4.664 for Ivy Court is calculated as follows: ( (283 Excellents x 5) + (31 Goods x 4) + (17 Satisfactorys x 3) + (5 Poors x 2) + (9 Very Poors x 1) ) ÷ 345 Ratings = 4.664
b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').
The 5 Points relating to the number of positive Reviews for Ivy Court is based on 27 positive Reviews in the last 24 months and is calculated as per below:
The 5 points available are broken down as follows:
i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 70 registered maximum number of service users is 14, which has been reached with 27 Positive reviews. Points = 1
When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.
Date: 20 Mar 2024
Caring
Effective
Responsive
Safe
Well-led
Care Quality Commission is responsible for the registration and inspection of social care services in England.
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Job Title: Home Manager
Hi, my name is Stacey, and I am the Home Manager at Ivy Court.
I joined Runwood Homes in 2019 as a Deputy Manager and quickly progressed to Home Manager. After 4 years managing Rowena House, I went on maternity leave, and upon my return, I joined Ivy Court as Home Manager.
My role is challenging yet very rewarding, and I wouldn’t want to do anything else.
Job Title: Deputy Manager
Joined: 2024
I started at Ivy Court in January 2024 as a care team leader, and then in April 2024 I stepped up to being Deputy Manager
I have worked for Runwood Homes before. I worked at Rowena House for a short time as a care team leader.
I enjoy my job role at Ivy Court. I have been working in the care industry since I was 16 years of age.
Ivy hosted a BAFTAs night, and I won an award out of the support staff. I have 2 children, both boys, who are 12 and 8 years old, for whom I have special guardianship, and I spend all my time with. I love everything about my job, but most of all, I love making a difference in people's lives.
Job Title: Lifestyle Coordinator
Joined: 2016
I have worked for Runwood Homes for 8 years. and I have been a Lifestyle Coordinator for 5 years.
In my time at Ivy Court, I have won an 8-year-long service award.
I like to sing and party in my spare time. I also enjoy holidays visiting family in Newcastle.
I love the interaction I have with the residents, whether it's 1-on-1 or in group sessions.
Job Title: Receptionist
I have worked in care, domestic, and now in Reception; I have gained a lot of knowledge and experience throughout the years.
The thing I like most about my job is making people smile and being able to help people and give my time to the residents.
I love a good bike ride and a long walk; I love spending time with my kids and family.
Fun fact: I'm one of seven children, and I am a twin.
Job Title: Home Administrator
I started working for Runwood Homes in 2016 as a Kitchen Assistant at Rowena House. I then moved roles and became a receptionist in 2020 at Liberty House then accepted the role as administrator. When Ivy Court opened, I joined the home as administrator.
I love working at Ivy Court; my role is different every day, and I love meeting new people and spending time with the residents and their families.
