Ivy Gate Lodge

71 Scarisbrick New Road, Southport PR8 6LF
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9.6 43 Reviews
  • Ivy Gate Lodge, Southport
Ivy Gate Lodge provides specialist residential and nursing care to those with varying needs.

The strategically designed home will offer a comfortable setting where all residents will be encouraged to maintain their independence and enjoy their later years.

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Care Provided by Ivy Gate Lodge

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Respite Care
  • Younger Adults
  • Care Types Provided
  • Dementia Nursing Care
  • Dementia Residential Care
  • Nursing Care
  • For a maximum of 72 Service Users
  • Privately Owned
  • Care Offered
  • Korsakoff Syndrome
  • Parkinson's Disease
  • Stroke
  • Other Care Provided
  • Convalescent Care
  • End of Life Care
  • Own GP if required
  • Palliative Care

Good to Know

  • Person in charge
  • Andria Smith (Lodge Manager)
  • Admission Criteria
    • Ages 50+
  • Room Information
    • Single Rooms (68)
    • Couples/Companion Rooms (2)
    • Single Rooms with ensuite Wet Room (68)
    • Couples/Companion Rooms with ensuite Wet Room (2)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Year Purpose Built: 2022
    • Last Refurbishment: 2022
    • Number of floors: 4

Funding & Fees Guide for Ivy Gate Lodge

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Nursing Care from £1,490
    • Self-Funded Nursing Dementia Care from £1,550

  • Our fees are subject to assessment of needs
  • (these prices are only a guideline, please contact Ivy Gate Lodge to find out the exact price for your requirements)

Facilities

  • Bar/Café
  • Close to Local shops
  • Gardens
  • Lift
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Internet Access
  • Residents Kitchenette
  • Smoking not permitted
  • Television point in own room
  • Wheelchair Access
  • Visiting

  • In order to dedicate the time to provide an initial look around, the Lodge requests that viewings are organised in advance; So to ensure staff members are available.


  • Parking

  • Onsite parking available for both residents and visitors. Additionally, there is street parking available - so finding a space shouldn't be a problem!


Ivy Gate Lodge Reviews (43)

Total of 43, showing 21-40
9.6

Ivy Gate Lodge has a Review Score of 9.6 (9.648) out of 10, based on 35 reviews in the last 2 years. Over all time Ivy Gate Lodge has 43 reviews.

Overall Experience

  • 36
  • 5
  • 0
  • 0
  • 2

Date Published

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Review from Lorraine S (Niece of Resident) published on 1 November 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Ivy Gate Lodge is providing a fantastic service. All of the staff from reception to nurses and carers deliver an exceptional service. It gives the family peace of mind, knowing their loved ones are safe. They keep you informed about activities and provide you with the space to feedback at any time.

Reply from Havina Mathew, Registered Manager at Ivy Gate Lodge

Thank you so much Lorraine for your lovely review, I will let my team know about the feedback you have given us. Highly appreciate it.
Regards
Havina


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Review from R B (Son of Resident) published on 27 October 2023
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

I feel at ease knowing my dad is being cared for at Ivy Gate Lodge. All the staff are very kind to him, and he seems very happy there; his room is very nice, and he loves walking in the garden whenever he can.

Reply from Sarah Messenger, Quality Manager at Ivy Gate Lodge

Thank you for your lovely comment; I will make sure your kind words are passed on to our staff team.


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Review from T B (Daughter of Resident) published on 27 October 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Yet again another chef bites the dust and catering standards take a nose dive (fake potato, tinned peas and unidentifiable meals) and agency staff on duty. Always seem to be people from ‘head or area office’ wandering about doing seemingly very little. No activities and no full-time activity coordinator.

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Review from H C (Friend of Resident) published on 12 October 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

A great month again at Ivy Gate Lodge. The food skill keeps on giving. Very appetising and beautifully presented. Our friend always loves the food and eats every scrap. Staff always lovely I work extremely hard, thank you all. Every time I come in I always feel at home, very comfortable and a lovely
relaxing atmosphere. It's a pleasure to come in and I always feel at ease. Many thanks to everyone for making our Friends Life enjoyable in her final years.

Reply from Havina Mathew, Registered Manager at Ivy Gate Lodge

Thank you so much for sharing your experience with us. We hope to see you soon again. We really appreciate you taking the time to share your rating with us.
Kind Regards
Havina Mathew


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Review from Amie W (Granddaughter of Resident) published on 21 September 2023
Submitted via Website • Report

Overall Experience  Overall Experience 1.0 out of 5

All I can say is don’t be fooled by the new well-maintained building/ surroundings. Finding respite for a family member was a very difficult decision and a lot of thought went into this process. I was assured by one of the Senior Administrators that my relative would be well cared for and her needs
would be met. I was shown around on numerous occasions by the Senior Administrator who was extremely good at telling you what you want to hear especially when you’re leaving a loved one with them to be cared for. Numerous medication errors which weren’t reported by staff. The food was basic and not suitable for any elderly person let alone my relative. My family member required assistance with her personal care but unfortunately, this didn’t happen on more than one occasion. I approached the manager on a few occasions to he greeted me with an abrupt response. I am left feeling disgusted in the care my relative received during her very short stay (this should have been two weeks, not four days).

Reply from Havina Mathew, Registered Manager at Ivy Gate Lodge

We were sorry to read of your disappointment with the facilities and services we provided for your loved one. In relation to the medication incident, where your grandmother had dropped the pill given to her, we have reinforced with our team that they must stay with residents until they are sure the medication has been taken. We are sorry that our carer failed to do that in this case. In relation to personal care, our records show clearly that your grandmother was checked every two hours, as would normally be done, and changed as required. We did increase that to hourly checks when your concerns were raised. We are disappointed indeed to hear of your negative comments regarding the food we served. We pride ourselves on our carefully crafted menus of freshly prepared nutritious and delicious hot and cold food, using locally sourced ingredients where possible, and we are sorry that you felt that we fell short.


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Review from Carole S (Daughter of Resident) published on 21 September 2023
Submitted via Website • Report

Overall Experience  Overall Experience 1.0 out of 5

Unfortunately, I was reeled in by the 'senior administrator' and led to believe Ivy Gate Lodge was the best place for my mum for respite. I was shown the 'show room' on my visits. That was not what met me when we arrived. No TV in the room, I had to ask. Yes, it's a lovely brand new building but don't
be fooled. My mum has never stayed anywhere before so I needed to know that she was going to be well looked after. She was booked in for 2weeks. She only lasted 3 and a half days. After important medication was missed twice. Being left wet twice and very poor quality food being served. This was not rectified after speaking to the manager.
The nurse in charge tried his best but he could not be on duty 7 days a week. I did not have any confidence at all in letting my mum be cared for by these people. When these drug errors occurred the head nurse was not on shift.
Simple instructions for my mum's care were not carried out. My overall experience was very poor.

Reply from Havina Mathew, Registered Manager at Ivy Gate Lodge

We were sorry to read of your disappointment with the facilities and services we provided for your loved one. In relation to the medication incident, where your mum had dropped the pill given to her, we have reinforced with our team that they must stay with residents until they are sure the medication has been taken. We are sorry that our carer failed to do that in this case. In relation to personal care, our records show clearly that your mum was checked every two hours, as would normally be done, and changed as required. We did increase that to hourly checks when your concerns were raised. We are disappointed indeed to hear of your negative comments regarding the food we served. We pride ourselves on our carefully crafted menus of freshly prepared nutritious and delicious hot and cold food, using locally sourced ingredients where possible, and we are sorry that you felt that we fell short.


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Review from J S (Friend of Resident) published on 21 September 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My experience, through many visits, is that in the residence. There is kindness personified. Without exception, kindness was shown to the residents and to the visitors.
"An ounce of kindness in a time of need is worth a ton of kindness at any other time."

Reply from Havina Mathew, Registered Manager at Ivy Gate Lodge

Hello,
we are delighted to hear about your experience with us and we are so pleased that you appreciate our actions and our commitment to our work, thank you for taking time to share your experience with us. We are so grateful for your valuable review review.


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Review from Ann L (Friend of Resident) published on 8 September 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

A great place, the staff really lovely. Great with the residents, so kind and caring. Beautiful rooms, so clean. Amazing meals. Lovely rooms to have a cup of tea and a chat.
All in all, a really fabulous place. everyone looks happy and a super garden to walk in. Thank you to all.

Reply from Havina Mathew, Registered Manager at Ivy Gate Lodge

Hello Ann,
Thank you for your lovely feedback, Highly appreciate for taking the time to write the review. All feedback is highly valued, as it enables us to maintain an excellent standard of service to our service users and families.
Best Wishes.


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Review from L I (Granddaughter of Resident) published on 5 September 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff not only looked after my grandfather who was under palliative care, but my mummy, who was by his side throughout. The staff cared for residents like family, respectfully and with dignity. I witnessed this during late evenings. You are very special kind people.

Reply from Sarah Messenger, Quality Manager at Ivy Gate Lodge

Thank you so much for your review, I will pass your kind words on to the staff at Ivy Gate Lodge. Our priority is to ensure that both residents and families are supported especially throughout such a sad time, Thank you once again for your review.


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Review from J S (Daughter of Resident) published on 9 June 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

What an extraordinary, positive experience. From support in getting my father final life care and moved to Ivy Gate Lodge Care Home and then the care and support both my father and each family member received in very difficult circumstances. Could not ask for better support, facilities, care, staff
at all levels, nursing, reception, auxiliary etc. Would not hesitate to recommend.

Reply from Claire Morgan-Parker, Registered Manager at Ivy Gate Lodge

Thank you so much for your lovely review, this means a lot to the team and I will be sure to pass this on. I am very happy yourself and your family felt supported at such a difficult time.


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Review from Kelly K (Granddaughter of Resident) published on 19 April 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Ivy Gate Lodge Care Home could not have been any more of a perfect place for my nan to spend the last days of her life and we, as a family, will be forever grateful to the manager and one member of staff for their assistance and fast actions on getting my nan to the lodge and out of the hospital in
time to get the exceptional palliative care she received at the lodge.
Every single member of staff that we came into contact with at Ivy Gate was so welcoming, caring, supportive, compassionate and competent. The nurses and carers who looked after my nan were incredible, I could not have asked for better care and support from any of them and would like to say a special thanks the nurse who was there for us during her last days and went above and beyond to make sure everything was in place.
You are all truly special people and we are all forever grateful for your kindness during this sad time.
I would recommend Ivy Gate Lodge to every single person out there looking for a home for their loved ones.

Reply from Claire Morgan-Parker, Home manager at Ivy Gate Lodge

Thank you so very much for such a wonderful review at such a sad time. I will pass your kind words on to all the staff at Ivy Gate Lodge. We have an incredible, dedicated team of nurses, care staff and ancillary staff, who go above and beyond to ensure our residents are comfortable, Once again, thank you for your kind words, it really does mean so much to us all.


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Review from Michael C (Friend of Resident) published on 18 April 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

In my brief visits, I have not seen much evidence of encouraging patients to mild exercise. I do realise it is not easy to motivate the elderly patients.

Reply from Claire Morgan-Parker, Registered Manager at Ivy Gate Lodge

Thank you so much for your review, Ivy gate Lodge takes pride in providing person-centred care, activities take place daily within the lodge and we always encourage mild exercise for our lovely residents. I'm sorry you were unable to evidence this on your visits, we will take your feedback very seriously and look at our activities program.


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Review from S W (Niece of Resident) published on 18 April 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My aunt is really well cared for and she loves the staff. We have no concerns at all and would recommend it. It was really nerve-wracking moving into a home but all of our concerns as a family have now gone and we know we made the right choice.

Reply from Claire Morgan-Parker, Registered Manager at Ivy Gate Lodge

Thank you for your lovely review. My staff and I are very happy your aunt has settled in well and you and your family are pleased with her care. Thank you.


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Review from M H (Son of Resident) published on 13 April 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The care and attention that Mum has received during her stay have been outstanding. There is always someone to check on her and everyone is also so attentive to her needs. Everyone knows Mum and is so personal in the care they give her. It is incredibly comforting as a relative to know that Mum is receiving
this level of care all day, every day. Thank you so much.

Reply from Claire Morgan-Parker, Registered Manager at Ivy Gate Lodge

Thank you for your lovely response, I will ensure that these kind words are passed on to all the staff. Ivy Gate Lodge is a lovely home and our lovely residents are always at the forefront of the care we provide. I am so pleased your Mum enjoyed her stay.


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Review from Grahame A (Nephew of Resident) published on 12 April 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

In early March 2023, my aunt and my father-in-law became residents. They arrived on separate dates. It was immediately obvious that the rooms were of a high standard and immaculately clean. The staff were professional and very welcoming. Throughout my relatives' stay the high level of service has been
consistent and the staff excellent.
The rooms are maintained to a high standard and the food is very good. I am equally impressed with the level of care and constant attention of all staff.
Unfortunately, my aunt passed away on the 24th of March. The staff managed this with dignity and respect which greatly reassured my family.
I have absolutely no negative comments in respect of Ivy Gate Lodge Care Home. Whilst it is more expensive than other nursing homes, Ivy Gate provides care to the highest standards.

Reply from Claire Morgan-Parker, Registered Manager at Ivy Gate Lodge

Thank you for your kind words. I will ensure to pass these on to all the staff!


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Review from L W (Daughter of Resident) published on 20 March 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum was admitted to Ivy Gate Lodge Care Home following a hospital stay where her condition deteriorated. From the moment we arrived, she was shown kindness and care by each member of staff. The home is spotless, welcoming and comfortable. Catering is excellent. Care given to my mum is exceptionally
good. Staff were understanding and caring during some difficult moments too!
My sister and I both felt cared for by the staff and we were involved in her care at all times. The relationship between the care home and GP is obviously a good one as cross-over care was smooth and organised.
I am happy to say that my mum, a retired nurse, received the care, support and protection that she approved of!

Reply from Jayms Bell, Registered Manager at Ivy Gate Lodge

Thank you for your warm, kind words! I am happy that you and your mum got the support, care and protection you rightfully deserve!


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Review from Anne J (Wife of Resident) published on 27 February 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Had a superb meal for Valentine's Day. The food and service were excellent. The chef and assistant went to so much trouble to make it a special evening. All the staff/senior nurse are so kind and friendly. The manager is very helpful and friendly. The reception team are amazing.

Reply from Claire Morgan-Parker, Registered Manager at Ivy Gate Lodge

Thank you for your kind words! I will ensure all the staff are informed about how happy you were with your Valentine's meal.


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Review from Ralph H (Husband of Resident) published on 13 February 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

A caring, patient and welcoming experience. I could not ask for better treatment for my wife.
Visitors are welcomed at any hour, which is a great advantage for those travelling from a distance.

Reply from Claire Morgan-Parker, Registered Manager at Ivy Gate Lodge

Thank you for your lovely comments! We aim to ensure everyone that walks into Ivy Gate Lodge has the best experience. Your positive feedback is much appreciated.


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Review from Maura H (Wife of Resident) published on 31 January 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Staff are attentive, caring and respectful, all that one would want for a loved one.

Reply from Claire Morgan-Parker, Registered Manager at Ivy Gate Lodge

Thank you for your kind review. It is so lovely to hear that you and your husband are happy at Ivy Gate Lodge.


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Review from P S (Wife of Resident) published on 6 December 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

We are very pleased with Ivy Gate Lodge. Since my husband went there - two weeks ago, he looks better, is very settled and is much more interactive than before! Visiting is always a pleasant experience - the staff are very welcoming, and nothing is too much trouble! The surroundings are clean, bright
and airy. It is now his "home", and he is treated by everyone as such.

Reply from Maxine Nichol, Quality Manager at Ivy Gate Lodge

Many thanks for these positive comments. I met your husband on the day of admission, and agree that in the short time, he appears much improved and quickly settled into Ivy Gate Lodge. I will pass these positive comments on to the management and staff.


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Current Review Score: 9.6 (9.648)

Overview of Review Score

The Review Score of 9.6 (9.648) out of 10 for Ivy Gate Lodge is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.6 out of 5 from 35 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 33 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.648 for Ivy Gate Lodge is calculated as follows: ( (320 Excellents x 5) + (45 Goods x 4) + (10 Satisfactorys x 3) + (6 Poors x 2) + (14 Very Poors x 1) ) ÷ 395 Ratings = 4.648

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Ivy Gate Lodge is based on 33 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 72 registered maximum number of service users is 14.4, which has been reached with 33 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 17 Oct 2023

Overall
Requires improvement

  • Caring

    Requires improvement

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Requires improvement

  • Well-led

    Requires improvement

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (4)

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Meet the Team (1)

Gemma

Gemma Brown

Job Title: Senior Sales Advisor

Joined: 2023

My name is Gemma Brown and I have recently joined the team as a Senior Sales Advisor. After finding forever homes for people for the past 18 years in the property market now finding the right care home for your loved one.


I enjoy helping families, helping to take the stress away for them and providing the best support and customer service possible. I take pride in my support for families and customer service.


In my spare time, I enjoy spending time with my husband, two children and two dogs. I also enjoy travelling to different countries and visiting my hometown of Newcastle.