Fleming Court Care Home

Burdon Terrace, Jesmond, Newcastle upon Tyne NE2 3AE
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9.7 95 Reviews
  • Fleming Court Care Home, Newcastle upon Tyne
Ideally situated in the heart of Jesmond, with superb transport links into Newcastle-upon-Tyne city centre, Fleming Court is a luxury, purpose-built care home offering residential and residential dementia care.

Boasting a restaurant, cinema, café, beauty salon, bowling green and landscaped garden, Fleming Court is the perfect place to call home for those looking for an inclusive and welcoming setting.

Led by a kind and experienced home manager, each member of the team is there to help you or your loved one settle into the home. With a focus on kind and sensitive care, they work hard to ensure every person feels valued and respected.

The extensively trained team will deliver all the specialist care and support services that a person requires. Personalised care plans consider not only medical, personal and dietary needs, but also the individual’s likes and dislikes, religious preferences, and any suggestions from family members that might make the resident's stay with the home that little bit more enjoyable.

In addition to the range of activities available in the home, residents are also encouraged to take an active role in the Jesmond community, from building relationships with neighbours in local community groups and schools, to arranging sightseeing trips in the local area.

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Care Provided by Fleming Court Care Home

  • Primary Care Categories
  • Dementia
  • Mental Health Condition
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Sensory Impairment
  • Younger Adults
  • Care Types Provided
  • Dementia Residential Care
  • Residential Care
  • For a maximum of 69 Service Users
  • Privately Owned
  • Care Offered
  • Alzheimer's
  • Cancer Care
  • Colitis & Crohn's Disease
  • Epilepsy
  • Hearing Impairment
  • Speech Impairment
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • Own GP if required
  • Palliative Care
  • Separate Specialist Dementia Care Unit

Good to Know

  • Person in charge
  • Karen Stewart (Home Manager)
  • Admission Criteria
    • Ages 60+
  • Room Information
    • Single Rooms (65)
    • Couples/Companion Rooms (2)
  • Care Home Design/Build
    • Purpose Built: Yes

Facilities

  • Bar/Café
  • Close to Local shops
  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Internet Access
  • Residents Kitchenette
  • Television point in own room
  • Wheelchair Access
  • Parking

  • A car park is located behind Fleming Court for all visitors and guests.


Fleming Court Care Home Reviews (95)

Total of 95, showing 1-20
9.7

Fleming Court Care Home has a Review Score of 9.7 (9.691) out of 10, based on 24 reviews in the last 2 years. Over all time Fleming Court Care Home has 95 reviews.

Overall Experience

  • 76
  • 17
  • 2
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Date Published

95
5
6
24
71

Review from D S (Resident) published on 13 March 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Have not been at Fleming Court for one year and I am very pleased with my new home environment - my new friends - the kind and caring staff.

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Review from H J (Daughter of Resident) published on 11 March 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I am happy with the excellent care my mother receives in a friendly, supportive environment where her countless needs are met. A kind, supportive team of carers demonstrate empathy and understanding for my mother, who at 93 suffers from increasing cognitive impairment. The environment at Fleming Court
is kept to a high standard, clean and welcoming

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Review from C G (Daughter of Resident) published on 31 January 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The quality and extend of care is exemplary as are the staff. The presentation and ambience is like no other care home I have visited. It is 5 star! Food presentation and atmosphere is excellent. Both public areas and private rooms are spotless. Autumn was beautiful as Christmas. I am sure that spring
will be just as lovely.

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Review from N H (Daughter of Resident) published on 31 January 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Since mum moved into Fleming Court in October 2024 the staff have delivered excellent care. Their kindness has been exceptional and they have done their utmost to help her settle into her new home. Both the well being team and catering team go above and beyond to meet residents needs.

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Review from Michael M (Son of Resident) published on 9 October 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I would just like to put on record how brilliant the Care Assistant was during a recent health scare my mother-in-law had. The Care Assistant was calm, reassuring and professional throughout, supporting the paramedics and keeping everyone informed. The Care Assistant is a credit to the care home and
her profession. Thank you.

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Review from H M (Resident) published on 12 June 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Following the death of my wife, I looked after myself at home because of walking problems and a number of falls, ended up with a short stay in the hospital. Both my son and daughter lived away. On the advice of a friend to come into Fleming Court. Since then I have not had a fall.

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Review from Jordan R (Nephew of Resident) published on 30 January 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Visited my uncle who appears very happy and content in his surroundings. We attended the quiz run by the home managers. The staff were very caring and attentive. The home was clean and the food was great. It was nice to see home management stay behind so late to join in with activities with residents.

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Review from C H (Daughter of Resident) published on 20 December 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Staff are very good always pleasant. Food etc good but only soup and sandwiches every day for tea. The only other the point is that the cleaning of dentures with toothpaste is not enough.

Reply from Julie Caygill, Hospital Liaison Team Administrator at Fleming Court Care Home

Thank you for taking the time to review Fleming Court. We are pleased you are finding our team pleasant. We have planned menus which are created by HC-One Catering Team to ensure we provide a balanced and nutritional diet. We also offer a lite bites menu which residents are able to choose from should they not wish to have what is on the main menu. Residents and relatives are welcome to provide products to assist with denture cleaning. Please speak to a staff member if you wish to discuss this further. Thank you.


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Review from S H (Daughter of Resident) published on 15 December 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff are always kind and helpful. They treat Mum with humour and careful stock the room is just right and Mum enjoys the food. Occasionally items get misplaced in the laundry, but it is a very small issue to us.

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Review from E h (Granddaughter of Resident) published on 13 December 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Staff are brilliant. Very friendly and always happy to help.

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Review from S S (Friend of Resident) published on 13 December 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Whenever I come to visit usually twice a week the staff and cars are extremely friendly and willing to help offer assistance. They treat my friend with respect and he responds very well towards them. I usually find to say I'm coming to take pizza out and the staff make sure he is ready to pick up when
I arrive. there appear to be plenty of activities for residents to participate in and I'm always welcome to join in too.

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Review from Lionel S (Husband of Resident) published on 28 November 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

A warm, welcoming atmosphere as one enters the building. The rooms are well-designed and have a modern colour scheme. The connecting corridors are also well-designed home, with pleasing interiors at every turn.

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Review from Paula H (Daughter of Resident) published on 14 November 2023
Submitted via Website • Report

Overall Experience  Overall Experience 3.0 out of 5

My mum took up residency at Fleming Court care home 18 months ago. My sister and I cared for her at home following my dad's sudden death. She has Alzheimer’s disease and upon entering the home her dementia was moderate. The home can no longer meet her needs as her condition has declined to a more advanced
state.
Fleming is very light, bright, spacious and well-furnished. Nice dining area with good food choices and well presented.
Most carers do a good job although too stretched to interact as much with the residents as they would like. There is one very nice well-being coordinator but she is only part-time. On occasion there is entertainment but generally, there is just nothing for them to do. Some residents just need some emotional support and someone to comfort them and that’s where I think there is a problem. Many times I have seen boredom escalate to agitation among these elderly people.
Disappointing management. Poor interaction and make themselves scarce.

Reply from Clare Sheehan, Careline Advisor at Fleming Court Care Home

Thank you for taking the time to review your Mother’s stay at Fleming Court and you are happy with the care provided. I am sorry you feel that there is a lack of activities. We employ two Well-being Coordinators who provide seven day coverage of events and activities both within and outside of Fleming Court who take into account residents' needs and wishes. The full range of activities is displayed throughout the home as well as forming part of our newsletter which is available for all residents and relatives. Your feedback is important to us to ensure we can take any lessons learned to support us to deliver the best care for our residents.


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Review from Paula B (Daughter-in-law of Resident) published on 4 October 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother-in-law has resided in Fleming Court since July 2023. Having looked at other care homes initially we were delighted to find Fleming Court as was she. The experience so far has been very positive, the care, the environment, the facilities and the hospitality. My mother-in-law reports feeling
safe, cared for and very happy here.

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Review from Judith L (Regular Volunteer) published on 4 October 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I visit weekly with pets such as therapy dog, we always enjoy our visits with staff and residents. There’s always something interesting to keep the residents entertained, we certainly learned a lot from the Rockpool School this week.
The staff work so hard to look after all of the residents.
We look
forward to many more visits in the future.

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Review from L M (Friend of Resident) published on 26 September 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Staff are all very friendly and helpful. They treat all the residents with kindness and respect. Excellent range of activities and entertainment.

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Review from G B (Brother-in-law of Resident) published on 26 September 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very caring environment, staff are very positive and helpful. Plenty of activities to entertain and inform. Good interaction with family and visitors.

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Review from Janette J (Daughter of Resident) published on 21 September 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I find the staff and care exceptional. My mam and dads care is paramount.

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Review from G K (Granddaughter of Resident) published on 20 September 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My grandparents have been here a few weeks, they appear to be happy with their care and both say staff are very helpful. The home is always clean and tidy and staff are always around to help. Lots is fall preventions in place and good outdoor facilities with the weather.

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Review from L C (Daughter of Resident) published on 20 September 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very happy with my mums care here - lovely friendly atmosphere in the home.

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Current Review Score: 9.7 (9.691)

Overview of Review Score

The Review Score of 9.7 (9.691) out of 10 for Fleming Court Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.7 out of 5 from 24 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 23 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.691 for Fleming Court Care Home is calculated as follows: ( (210 Excellents x 5) + (67 Goods x 4) + (5 Satisfactorys x 3) + (1 Poors x 2) + (2 Very Poors x 1) ) ÷ 285 Ratings = 4.691

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Fleming Court Care Home is based on 23 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 69 registered maximum number of service users is 13.8, which has been reached with 23 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 16 Jan 2018

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (6)

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Meet the Team (1)

Karen

Karen Stewart

Job Title: Care Home Manager

What does ‘kindness’ mean to you?


“Getting to know the person and taking time to listen.”


As a Heath Care Professional, Karen has gained a wealth of experience in providing care support to elderly people, to enrich their lives. She is a knowledgeable and dedicated leader who is passionate about delivering the highest standards in care and quality of life for Residents.


Having worked at HC-One for 12 years, Karen closely shares HC-One’s vision in aiming to provide the kindest care for each and every Resident. She extends this caring approach to her Colleagues and works closely with them to deliver care and support to Residents in a way that they gain the most benefit, in a warm and welcoming home.


When asked what she enjoys most about her role, Karen remarked:


“Watching the interaction between Residents and staff and watching them laugh together.”


Karen has also achieved much outside of work, she has completed a 1500ft sky dive for the Neonatal ward in Sheffield.”


Outside of work, Karen enjoys spending time with her grandchildren.


If you would like to find out more about Fleming Court, Karen would be delighted to have an informal discussion with you over the phone to answer any questions and provide further information.


Frequently Asked Questions about Fleming Court Care Home

What types of Care is Fleming Court Care Home registered for?

Older Person Care, Dementia, Respite Care, Mental Health Condition, Physical Disability, Sensory Impairment & Younger Adults are the registered (by the Care Quality Commission) categories of Care.

What additional types of Care does Fleming Court Care Home provide?

Palliative Care, Convalescent Care, Separate Specialist Dementia Care Unit & Own GP if required are other types of care provided.

How many Rooms does Fleming Court Care Home have?

There are 65 Single Rooms and 2 Couples/Companion Rooms.

What are the Facilities & Services at Fleming Court Care Home?

Own Furniture if required, Pet Friendly (or by arrangement), Close to Local shops, Near Public Transport, Minibus or other transport, Lift, Wheelchair Access, Gardens, Bar/Café, Residents Kitchenette, Phone Point in own room, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is Fleming Court Care Home to the centre of Newcastle upon Tyne?

1.1 mile(s) as the crow flies, distance by road may be significantly further.