Fleming Court Care Home

Burdon Terrace, Jesmond, Newcastle upon Tyne NE2 3AE
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9.7 95 Reviews
  • Fleming Court Care Home, Newcastle upon Tyne
Ideally situated in the heart of Jesmond, with superb transport links into Newcastle-upon-Tyne city centre, Fleming Court is a luxury, purpose-built care home offering residential and residential dementia care.

Boasting a restaurant, cinema, café, beauty salon, bowling green and landscaped garden, Fleming Court is the perfect place to call home for those looking for an inclusive and welcoming setting.

Led by a kind and experienced home manager, each member of the team is there to help you or your loved one settle into the home. With a focus on kind and sensitive care, they work hard to ensure every person feels valued and respected.

The extensively trained team will deliver all the specialist care and support services that a person requires. Personalised care plans consider not only medical, personal and dietary needs, but also the individual’s likes and dislikes, religious preferences, and any suggestions from family members that might make the resident's stay with the home that little bit more enjoyable.

In addition to the range of activities available in the home, residents are also encouraged to take an active role in the Jesmond community, from building relationships with neighbours in local community groups and schools, to arranging sightseeing trips in the local area.

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Care Provided by Fleming Court Care Home

  • Primary Care Categories
  • Dementia
  • Mental Health Condition
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Sensory Impairment
  • Younger Adults
  • Care Types Provided
  • Dementia Residential Care
  • Residential Care
  • For a maximum of 69 Service Users
  • Privately Owned
  • Care Offered
  • Alzheimer's
  • Cancer Care
  • Colitis & Crohn's Disease
  • Epilepsy
  • Hearing Impairment
  • Speech Impairment
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • Own GP if required
  • Palliative Care
  • Separate Specialist Dementia Care Unit

Good to Know

  • Person in charge
  • Karen Stewart (Home Manager)
  • Admission Criteria
    • Ages 60+
  • Room Information
    • Single Rooms (65)
    • Couples/Companion Rooms (2)
  • Care Home Design/Build
    • Purpose Built: Yes

Facilities

  • Bar/Café
  • Close to Local shops
  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Internet Access
  • Residents Kitchenette
  • Television point in own room
  • Wheelchair Access
  • Parking

  • A car park is located behind Fleming Court for all visitors and guests.


Fleming Court Care Home Reviews (95)

Total of 95, showing 21-40
9.7

Fleming Court Care Home has a Review Score of 9.7 (9.691) out of 10, based on 24 reviews in the last 2 years. Over all time Fleming Court Care Home has 95 reviews.

Overall Experience

  • 76
  • 17
  • 2
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  • 0

Date Published

95
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6
24
71

Review from Jade T (Granddaughter of Resident) published on 20 September 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Grandparents arrived in August and I have visited twice now.
My grandparents both seem very happy and settled and seem happy with their care from all staff.
Home is beautiful and clean.

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Review from J R (Resident) published on 16 June 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have come to stay here for three weeks of respite care and have found it amazing. So efficient and comfortable and the staff help me. I am 93 years old born on 05/03/1930 I would certainly come again. Very grateful. Builder in my house.

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Review from Karen S (Daughter of Resident) published on 24 April 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum had a fall in November and it was clear she could no longer live alone as my brother and I both live 3 hours away. From the moment I walked through the door at Fleming Court Care Home I knew that was where she needed to be. Every member of staff goes out of their way to keep the residents safe and
happy and despite the challenges of caring for residents with dementia they are always cheerful and supportive. The food always looks great and the range of activities keeps the residents busy throughout the week. Mum is very happy there and no longer mentions home, as she is happy being on holiday in a lovely hotel! Thank you Fleming Court.

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Review from David C (Friend of Resident) published on 24 March 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

From entering Fleming Court Care Home which gives the impression of a five-star hotel to the care from good uniformed staff who show kindness, patience and sensitivity. The rooms, open spaces and bathrooms, all fitted out to a very high standard give a sense of well-being. The food including wine, warmth
and characteristics are all above exception with no finding or atmosphere of an old care home. Care homes have certainly varied in the standard of the perception of the first to one of excellence.

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Review from Kay M (Daughter of Resident) published on 1 June 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Such kind staff who care for Mum - especially two members of staff. And such welcoming staff at the door in the office.

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Review from M A (Respite Resident) published on 24 November 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Came for a respite stay. Staff are excellent, caring and helpful. Good food and very clean. Would definitely recommend.

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Review from David B (Brother of Resident) published on 19 July 2021
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

Within the covid restrictions, the Care Home seems to be run with attention to detail. The few staff I've met have been unfailingly polite and respectful as have a few others I have spoken to on the telephone. My sister's medication regime has been followed to the letter by the staff concerned. My sister
appreciates the night-time care she receives, the social company of some of the other residents, and the good quality of the food provided. I'm greatly relieved to know she is being well looked after and is safe. Thank you.

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Review from Susan D (Daughter of Resident) published on 1 July 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum is known by all members of staff who we have come into contact with. They are patient with her deafness and make sure she has heard. They deal well with her dementia and related mood swings.

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Review from Fiona B (Niece of Resident) published on 28 June 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I recently was able to arrange a visit inside Fleming Court Care Home to see my Aunty, having only managed to see her once in the previous sixteen months. She has dementia and whilst sadly her condition has diminished, it is abundantly clear that she is happy and well cared for at Fleming Court Care
Home. The place continues to feel more like a five star hotel than a care home and when my Aunty arrived to meet me I really appreciated that she looked so well, her hair freshly blow dried and she was wearing smart clothes, in fact she looked just like her old self. Organising the visit and the steps you have to take before you attend make you feel confident they are doing everything they can to keep the residents safe. I really cannot praise one particular member of staff and the all the other staff enough for the care and attention they have given to my Aunty, they treat her like family, giving her all the love and hugs we haven't been able to do. They are also always up for having a sing and a dance with her which they know she loves! Thank you all so very much.

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Review from James S (Son of Resident) published on 25 June 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Fleming Court is a high-quality facility in a lovely location. The staff are wonderful - always cheerful and willing to help. My mum agrees. She is well cared for and happy (and looks 10 years younger than when she arrived!).

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Review from C E (Power of Attorney of Resident) published on 17 June 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Always very caring. Resident well looked after.

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Review from Christopher F (Son of Resident) published on 10 June 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The care, support and love that is given to my mother is wonderful to see, hear and feel. Although my mother has dementia and struggles to remember events and faces she appears to be very happy and in return loves the staff at Fleming Court Care who are truly caring, thoughtful and have loads of patience.
I hope that when it is my turn to receive care and support it is to the same brilliant level that Fleming Court Care provides and also has lots of biscuits!

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Review from N D (Daughter-in-law of Resident) published on 9 June 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff are always lovely, kind, and friendly.

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Review from R S (Niece of Resident) published on 26 May 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff at Fleming Court are always welcoming and helpful. My aunt is happy here and always says so. She knows she is well looked after by the caring staff.

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Review from Hilary (Daughter of Resident) published on 14 May 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother arrived at Fleming Court 2 years ago this weekend. The last year has been a nightmare for us all, but I have had the reassurance that Mum is in the best possible place for her, and that her health and well-being are being generously managed by excellent staff. Despite the pressures, the home
has maintained a high level of care provision and has succeeded in keeping residents socially engaged. I particularly appreciated the advice I was given when we lost a family member, and the kindness shown to my mother at that time.

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Review from Val C (Friend of Resident) published on 13 May 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Everyone concerned has been extremely kind and helpful in what is such an unnatural experience. It does not seem to get any easier to communicate although I accept that the person I am visiting doesn't fully understand.

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Review from L D (Sister of Resident) published on 13 May 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Can't fault this home.

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Review from Beris B (Friend of Resident) published on 10 May 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

This care home is second to none. If I ever have to go into care, this is where I'd choose to go. The care provided is first class.

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Review from Julia B (Daughter-in-law of Resident) published on 22 April 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We have nothing but praise for the home and its staff. During this difficult time, it has been such a relief to know that my mother-in-law is receiving the best possible care. We really appreciate the considerate and individual way that staff looked after her, particularly at this awful time. Despite
missing her family she is clearly very fond of the staff and always tells us how good they are and how hard they work. We also appreciate the regular feedback and good communication with the family.

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Review from John M (Son of Resident) published on 22 April 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Always caring and welcoming staff and atmosphere. Can't thank you enough for helping to arrange a surprise 90th birthday visit to mum. She is still buzzing and everyone there was so helpful and pleased for her too. The care and support throughout the last year has been a huge relief to us and support
for mum. Highly recommended.

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Current Review Score: 9.7 (9.691)

Overview of Review Score

The Review Score of 9.7 (9.691) out of 10 for Fleming Court Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.7 out of 5 from 24 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 23 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.691 for Fleming Court Care Home is calculated as follows: ( (210 Excellents x 5) + (67 Goods x 4) + (5 Satisfactorys x 3) + (1 Poors x 2) + (2 Very Poors x 1) ) ÷ 285 Ratings = 4.691

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Fleming Court Care Home is based on 23 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 69 registered maximum number of service users is 13.8, which has been reached with 23 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 16 Jan 2018

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Bed Vacancies

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Awards / Recognitions (6)

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Meet the Team (1)

Karen

Karen Stewart

Job Title: Care Home Manager

What does ‘kindness’ mean to you?


“Getting to know the person and taking time to listen.”


As a Heath Care Professional, Karen has gained a wealth of experience in providing care support to elderly people, to enrich their lives. She is a knowledgeable and dedicated leader who is passionate about delivering the highest standards in care and quality of life for Residents.


Having worked at HC-One for 12 years, Karen closely shares HC-One’s vision in aiming to provide the kindest care for each and every Resident. She extends this caring approach to her Colleagues and works closely with them to deliver care and support to Residents in a way that they gain the most benefit, in a warm and welcoming home.


When asked what she enjoys most about her role, Karen remarked:


“Watching the interaction between Residents and staff and watching them laugh together.”


Karen has also achieved much outside of work, she has completed a 1500ft sky dive for the Neonatal ward in Sheffield.”


Outside of work, Karen enjoys spending time with her grandchildren.


If you would like to find out more about Fleming Court, Karen would be delighted to have an informal discussion with you over the phone to answer any questions and provide further information.