Fleming Court Care Home

Burdon Terrace, Jesmond, Newcastle upon Tyne NE2 3AE
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9.7 95 Reviews
  • Fleming Court Care Home, Newcastle upon Tyne
Ideally situated in the heart of Jesmond, with superb transport links into Newcastle-upon-Tyne city centre, Fleming Court is a luxury, purpose-built care home offering residential and residential dementia care.

Boasting a restaurant, cinema, café, beauty salon, bowling green and landscaped garden, Fleming Court is the perfect place to call home for those looking for an inclusive and welcoming setting.

Led by a kind and experienced home manager, each member of the team is there to help you or your loved one settle into the home. With a focus on kind and sensitive care, they work hard to ensure every person feels valued and respected.

The extensively trained team will deliver all the specialist care and support services that a person requires. Personalised care plans consider not only medical, personal and dietary needs, but also the individual’s likes and dislikes, religious preferences, and any suggestions from family members that might make the resident's stay with the home that little bit more enjoyable.

In addition to the range of activities available in the home, residents are also encouraged to take an active role in the Jesmond community, from building relationships with neighbours in local community groups and schools, to arranging sightseeing trips in the local area.

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Care Provided by Fleming Court Care Home

  • Primary Care Categories
  • Dementia
  • Mental Health Condition
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Sensory Impairment
  • Younger Adults
  • Care Types Provided
  • Dementia Residential Care
  • Residential Care
  • For a maximum of 69 Service Users
  • Privately Owned
  • Care Offered
  • Alzheimer's
  • Cancer Care
  • Colitis & Crohn's Disease
  • Epilepsy
  • Hearing Impairment
  • Speech Impairment
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • Own GP if required
  • Palliative Care
  • Separate Specialist Dementia Care Unit

Good to Know

  • Person in charge
  • Karen Stewart (Home Manager)
  • Admission Criteria
    • Ages 60+
  • Room Information
    • Single Rooms (65)
    • Couples/Companion Rooms (2)
  • Care Home Design/Build
    • Purpose Built: Yes

Facilities

  • Bar/Café
  • Close to Local shops
  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Internet Access
  • Residents Kitchenette
  • Television point in own room
  • Wheelchair Access
  • Parking

  • A car park is located behind Fleming Court for all visitors and guests.


Fleming Court Care Home Reviews (95)

Total of 95, showing 41-60
9.7

Fleming Court Care Home has a Review Score of 9.7 (9.691) out of 10, based on 24 reviews in the last 2 years. Over all time Fleming Court Care Home has 95 reviews.

Overall Experience

  • 76
  • 17
  • 2
  • 0
  • 0

Date Published

95
5
6
24
71

Review from Louise P (Niece of Resident) published on 22 March 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

WOW. I have just visited my Aunty for the first time since March 2020 due to Covid-19 and I was instantly overcome with emotion. I was bracing myself for her looking different, older perhaps, a year can make so much difference at an older age, and I was worried she may have deteriorated further (she
sadly has Dementia) but oh my goodness.... she looks amazing, was so happy and chatty (in her own way) I could not believe how brilliant she looked! The staff at Fleming Court can only be described as angels. From the bottom of my heart, I thank you for taking such good care of my Aunty during such difficult times when you will have all been frightened, worried, exhausted, and apart from your own families. I am blown away. As usual, the home itself is immaculate, smells gorgeous, looks amazing and the measures in place for a safe one designated visitor were top class. I just can not express my family's gratitude to you enough - thank you all!

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Review from Andrea D (Daughter of Resident) published on 2 November 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The manager and staff are warm, friendly and helpful. As well as welcoming my mum into the home, they have made me feel like part of the family too and I know that I can pick up the phone at any time if I have any questions. During this very difficult period, the staff have worked hard to keep my mum
safe but have also found the time to keep her stimulated and are constantly finding new ways to make the lives of the residents happy and fulfilling. The home itself has a very cosy feeling despite looking like a 5-star hotel! I am pleased with the start that my mum has made in her new home at Fleming Court.

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Review from Hugh M (Resident) published on 24 September 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

All the staff are very good to me. I have been here for four months and it's a very nice place to be.

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Review from Maureen C (Resident) published on 24 September 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Pleasant. The activities are normally excellent, but due to lockdown, not so much but full marks to all the staff for working so hard to keep everyone happy during a difficult time.

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Review from Liz (Resident) published on 28 July 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The team at Fleming Court are exceptional and with their support, I have been able to undergo treatment that I was initially finding very difficult to tolerate. My stay here, therefore, has been lifechanging. The care, kindness and help I have received here has been nothing short of wonderful. The team
are hugely kind and very helpful. Every individual need is carefully catered for. The home has also been Covid free too, which is again exceptional and a testament to how careful all the team has been. This is without question a safe, very kind and supportive environment. It’s also a happy, warm and caring place to be. I can’t thank everyone enough. I couldn’t recommend Fleming Court strongly enough to anyone needing support or help.

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Review from Bernadette G (Niece of Resident) published on 16 July 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Would just like to say a huge "thank you" to the dedicated, caring and most wonderful staff who have kept Fleming Court running throughout these unprecedented times.
For 24 hours a day, 7 days a week your incredible teams of highly skilled staff have provided care under the most challenging of circumstances.
They
have continued to do so with care and compassion - providing a true lifeline for our most vulnerable.
You are true hidden heroes at Fleming Court who have cared for our loved ones in our time of need and I, for one, can't thank them enough. You are truly inspirational. Thank you from the bottom of my heart.

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Review from Stephen M (Son of Resident) published on 9 June 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I would just like to thank everyone at Fleming Court for looking after my mother so well since she arrived there in mid-March. It has been difficult on both sides because of lockdown but I really appreciate all the efforts to keep the residents safe at this difficult time and wouldn’t have it any other
way. And the Zoom chats are a great help and reassurance. It must have been (and continues to be) a really tough few months for the staff - you have all been amazing and I have been clapping for you every Thursday! And still, you have been organising talent competitions, VE Day celebrations, entertainers and treasure hunts, etc. in the gardens. Thanks again and keep up the great work.

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Review from Ken B (Son of Resident) published on 9 June 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Fleming Court is a lovely building in a beautiful location. I have found the staff to be most pleasant and obliging on each occasion I have visited my mother over the past 18 months. Caring for lots of vulnerable people, with all the quirks of great age and needs can never be easy but the staff all
do their utmost to make Fleming a real home and caring environment.

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Review from John P (Relative of Resident) published on 9 June 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The care that my relative has received has been, and continues to be, outstanding.
The fact that the home has avoided the Coronavirus is testament to the dedication and vigilance of the entire staff.
It is a great comfort to all our family knowing that she is safe and secure.

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Review from Heidi (Daughter of Resident) published on 4 June 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I am so missing my little visits to Fleming Care Home to visit my 91-year-old Dad who has well-established dementia. Although he no longer recognised me he still knows my voice and I love taking him down to the lounge area to play a duet on the grand piano. The manager and all the staff make my visits
a pleasure as they create such a lovely atmosphere and sometimes the other residents start dancing when we play, which I just love! I feel so lucky that he has a place there and it is great peace of mind to me as I don’t live nearby.

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Review from M H (Daughter of Resident) published on 4 June 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Your expertise and knowledge of the seriousness of the Coronavirus pandemic was reflected in the fact that Fleming Court went into lockdown on 12th March. This, to your credit, has meant all staff and residents have remained safe and well.
I have missed my more regular visits to see my mum but have
really appreciated your support and understanding when I have felt helpless and low at times. The fact that you made it possible for me to visit my mum, albeit her in your lovely gardens and me at the other side of the fence, 'social distance' appropriate, has been extremely helpful, thoughtful and kind.
I can't thank you enough for all you've done and look forward to seeing you all on a more personal basis when this is all over.

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Review from R Q (Resident) assisted by family/friend published on 18 February 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Thoroughly recommended. Very quiet, peaceful and restful. Standard of decoration is excellent. The staff are extremely helpful. Absolutely no complaints with it.

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Review from S H (Daughter of Resident) published on 28 January 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have always found the staff very caring, helpful and kind when caring for my mum. They treat my mum with dignity when looking after her and this gives me peace of mind. When I visit I am offered a cup of tea, which is always welcomed.

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Review from M S (Resident) published on 23 January 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Warm room, good food, helpful staff. A friend described it as posh.

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Review from R D (Daughter of Resident) published on 12 December 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My mam found her stay a pleasant one and that the staff were very kind. My mam's favourite bit was socialising with the other residents. The only thing my mam would change is to extend the socialising/entertainment of residents into the evening, so bedtime was later. The evening could be a bit lonely
and boring for her. However, she has enjoyed her stay and if necessary would come back and stay.

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Review from Hilda D (Respite Resident) published on 27 November 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

This is my second three week stay in Fleming Court this year and I have been impressed with all the staff from management to housekeeping. All are kind and patient with every resident. My reason for being here is because of building work at home, so I don't need personal care of any kind but I can appreciate
the care being shown to other residents.
The activities have improved since June and with a new leader will get even better.

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Review from Merle W (Resident) published on 11 November 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My stay here has been extremely comfortable and anticipated in advance. All of my needs have been anticipated.

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Review from V S (Daughter of Resident) published on 4 November 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Fleming Court offers a good level of care for my parents. However, more outings and external visits would be good. The residents raise their own money for entertainment, which is absolutely appalling. Selling sweets to residents who pay over £4000 a month to pay for their own entertainment is appalling
but allows you to tick a box at their expense.

Reply from Clare Sheehan at Fleming Court Care Home

Thank you for your positive comments with regards to our care delivery within Fleming Court, we will ensure these are forwarded to our care team. We have recently established a vintage sweet trolley within Fleming Court, which was intended for families and visitors, to enhance their visit to our home. Residents receive sweet treats daily and there is no charge for this within the home. Our Residents do not pay for their own entertainment as our home receives an activities budget which is utilised to provide events and activities within the home. We have our new Wellbeing Coordinator starting with us on 4 November 2019 and are also currently recruiting for a second member of the team. The home continues to provide activities and a new programme is being launched. We, therefore, hope to improve the service provided over the forthcoming weeks.


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Review from D J (Partner of Resident) published on 4 September 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My relative had to come to Fleming Court in sad circumstances and has now lived there for one year. The staff have met her personal care and residential needs well, except for activities which could be more reliable.
Management has been responsive, efficient and consistent. It's a busy and attractive
building/space in a great location.
Care staff are excellent. In general, a positive experince, despite the circumstances.

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Review from Sheila D (Resident) published on 19 July 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Excellent.

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Current Review Score: 9.7 (9.691)

Overview of Review Score

The Review Score of 9.7 (9.691) out of 10 for Fleming Court Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.7 out of 5 from 24 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 23 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.691 for Fleming Court Care Home is calculated as follows: ( (210 Excellents x 5) + (67 Goods x 4) + (5 Satisfactorys x 3) + (1 Poors x 2) + (2 Very Poors x 1) ) ÷ 285 Ratings = 4.691

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Fleming Court Care Home is based on 23 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 69 registered maximum number of service users is 13.8, which has been reached with 23 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 16 Jan 2018

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Bed Vacancies

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Awards / Recognitions (6)

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Meet the Team (1)

Karen

Karen Stewart

Job Title: Care Home Manager

What does ‘kindness’ mean to you?


“Getting to know the person and taking time to listen.”


As a Heath Care Professional, Karen has gained a wealth of experience in providing care support to elderly people, to enrich their lives. She is a knowledgeable and dedicated leader who is passionate about delivering the highest standards in care and quality of life for Residents.


Having worked at HC-One for 12 years, Karen closely shares HC-One’s vision in aiming to provide the kindest care for each and every Resident. She extends this caring approach to her Colleagues and works closely with them to deliver care and support to Residents in a way that they gain the most benefit, in a warm and welcoming home.


When asked what she enjoys most about her role, Karen remarked:


“Watching the interaction between Residents and staff and watching them laugh together.”


Karen has also achieved much outside of work, she has completed a 1500ft sky dive for the Neonatal ward in Sheffield.”


Outside of work, Karen enjoys spending time with her grandchildren.


If you would like to find out more about Fleming Court, Karen would be delighted to have an informal discussion with you over the phone to answer any questions and provide further information.