Fleming Court Care Home

Burdon Terrace, Jesmond, Newcastle upon Tyne NE2 3AE
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9.7 95 Reviews
  • Fleming Court Care Home, Newcastle upon Tyne
Ideally situated in the heart of Jesmond, with superb transport links into Newcastle-upon-Tyne city centre, Fleming Court is a luxury, purpose-built care home offering residential and residential dementia care.

Boasting a restaurant, cinema, café, beauty salon, bowling green and landscaped garden, Fleming Court is the perfect place to call home for those looking for an inclusive and welcoming setting.

Led by a kind and experienced home manager, each member of the team is there to help you or your loved one settle into the home. With a focus on kind and sensitive care, they work hard to ensure every person feels valued and respected.

The extensively trained team will deliver all the specialist care and support services that a person requires. Personalised care plans consider not only medical, personal and dietary needs, but also the individual’s likes and dislikes, religious preferences, and any suggestions from family members that might make the resident's stay with the home that little bit more enjoyable.

In addition to the range of activities available in the home, residents are also encouraged to take an active role in the Jesmond community, from building relationships with neighbours in local community groups and schools, to arranging sightseeing trips in the local area.

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Care Provided by Fleming Court Care Home

  • Primary Care Categories
  • Dementia
  • Mental Health Condition
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Sensory Impairment
  • Younger Adults
  • Care Types Provided
  • Dementia Residential Care
  • Residential Care
  • For a maximum of 69 Service Users
  • Privately Owned
  • Care Offered
  • Alzheimer's
  • Cancer Care
  • Colitis & Crohn's Disease
  • Epilepsy
  • Hearing Impairment
  • Speech Impairment
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • Own GP if required
  • Palliative Care
  • Separate Specialist Dementia Care Unit

Good to Know

  • Person in charge
  • Karen Stewart (Home Manager)
  • Admission Criteria
    • Ages 60+
  • Room Information
    • Single Rooms (65)
    • Couples/Companion Rooms (2)
  • Care Home Design/Build
    • Purpose Built: Yes

Facilities

  • Bar/Café
  • Close to Local shops
  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Internet Access
  • Residents Kitchenette
  • Television point in own room
  • Wheelchair Access
  • Parking

  • A car park is located behind Fleming Court for all visitors and guests.


Fleming Court Care Home Reviews (95)

Total of 95, showing 61-80
9.7

Fleming Court Care Home has a Review Score of 9.7 (9.691) out of 10, based on 24 reviews in the last 2 years. Over all time Fleming Court Care Home has 95 reviews.

Overall Experience

  • 76
  • 17
  • 2
  • 0
  • 0

Date Published

95
5
6
24
71

Review from Anne B (Daughter of Resident) published on 10 June 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Fleming Court has the feel of a hotel rather than a care home which meant a lot to my mother when we looked around. The building is well designed with excellent facilities. The staff are friendly and caring and often have a smile for you. I was very happy with the care my mother received.

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Review from F S (Brother of Resident) published on 27 May 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

We have always found the staff in Fleming Court very friendly, helpful and professional when we have visited. The surroundings are very nice and the facilities are always kept to a high standard.

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Review from L S (Sister of Resident) published on 22 May 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The home is clean, warm and comfortable with lots of really good facilities e.g. A small cinema, numerous lounges etc. The staff are friendly and approachable and always willing to help.
My sister's room is quiet, clean and warm. She is very comfortable and happy in her new home. There are no smells
of stale food or body waste, unlike some care homes.

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Review from C M (Son of Resident) published on 22 May 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The staff at Fleming Court are excellent and have provided sensitive care for my mother. When her health has faltered, then staff have responded promptly and used their experience to help her to recover.
The staff are also very welcoming to visitors - it feels like an extended family.

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Review from C V (Son of Resident) published on 17 May 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My father has only been here for 24 hours so it is difficult to come to a final conclusion.
However, early impressions are very favourable.
It's a new modern building with very nice individual rooms and very good communal areas.
Have not yet met many staff members but those that we have met are all
cheery, helpful and caring.
Excellent catering and family can book in for meals when visiting.
Don't know about activities yet.

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Review from A W (Daughter of Resident) published on 1 March 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother was given a very warm welcome when she arrived.
The staff have been excellent, always polite and attentive. They have been caring and happy to accommodate my mother's particular needs. The room is very comfortable, clean and well laid out.

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Review from Veronica G (Niece of Resident) published on 27 February 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

This is an outstanding care home.
The facilities are top notch and the staff are caring, personable and dedicated. They are most helpful with relatives - be it visits or phone calls.
Ps. Why not install a computer or 2 for guests to use so they can enjoy an internet café.

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Review from Anna B (Resident) published on 12 February 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Staff helpful, very pleasant, often not enough of them! Nice surroundings, pleasant company.

Reply from Clare Sheehan, Careline Advisor at Fleming Court Care Home

Thank you for your positive comments with regards to our home. As we are moving the home forward with our new Residents, our staffing levels are continuously addressed and monitored to ensure they are at required staffing levels.


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Review from Alistair M (Resident) published on 15 January 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

This is the third care home I have been in and is by far the best. I feel cared for and well looked after and very safe and comfortable.

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Review from S B (Respite Resident) published on 15 January 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I am here for two weeks while my daughter and family are on holiday.

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Review from Ann Elizabeth L (Daughter of Resident) published on 21 November 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Excellent surroundings, staff always welcoming. Activities are very important. My mother is again beginning to do more stimulating things.
The downside, belongings do go missing in her room. Clothing also gets muddled.

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Review from Heather P (Niece of Resident) published on 9 October 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

After much research for a care provider for my uncle, we chose Fleming Court. The standard of care my uncle received, was extremely good, the staff took great care of him, showing respect and treating him with dignity. Daily activities and trips out were varied and well co-ordinated, whilst the front
of house staff kept us informed of forthcoming events.


The home itself, is beautiful, with good facilities. The resident rooms are tastefully decorated and equipped, it was nice that we were able to add personal items to make it more comfortable. The food is nutritious and meals varied, it was nice that we could sit and have a meal also.


Little touches such as having hairdressers on site, tuck shop to buy sweets and delivery of daily papers, made it pleasant for him.


I highly recommend Fleming Court.


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Review from D L (Respite Resident) published on 15 August 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I had a very enjoyable stay. The weather being very warm most of the time and therefore able to be outside a lot.
Hope to be able to come again sometime.

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Review from Frank C (Respite Resident) assisted by family/friend published on 21 June 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Good care with attentive staff. Love the décor and ambience of Fleming Court Care Home. Hospitable to visitors. An odd meal not as good as others and room 7 needs a toilet roll holder fitted on wall.

Reply from Clare Sheehan, Careline Advisor at Fleming Court Care Home

Thank you for taking the time to provide such positive feedback on the care and the staff at Fleming Court. I am pleased to confirm that we have now replaced the toilet paper dispenser with a toilet roll holder.


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Review from D F (Resident) assisted by family/friend published on 21 May 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Moved to Fleming Court to be nearer to my family. The staff have made the transition as smooth as this process can be. The staff are kind, respectful and caring. The home is very well kept. Family are welcomed. It is a warm and homely place.

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Review from Jane W (Resident) published on 17 May 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Staff are very helpful and kind.

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Review from L K (Resident) assisted by family/friend published on 10 April 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I would have preferred to be offered a shower more often. I would like to be offered a chance to go out of the house. I felt that I had to get up early as everyone wanted help to get out of bed at the same time.


During the day I appreciated being taken to the toilet when I needed to go.


I didn't

always get a bib when I requested one, which made my clothes messy.


Some staff would benefit from being reminded about how to fit hearing aids.


Reply from Clare Sheehan, Care Advisor at Fleming Court Care Home

Thank you for your positive feedback and here at Fleming court we always welcome suggestions of areas to improve. Showers facilities are in every bedroom, to address this I will advise my staff to offer a shower each day at a time appropriate for yourself. We have outstanding gardens, parks and locations around Newcastle, there are staff who would escort you outside weather permitting. Our wellbeing coordinators would also support you and I am also recruiting more staff to be available. The Laundry Department have plenty of protective garments for mealtimes and insist staff only need to collect items from the laundry. Lastly I do apologise for ill-fitting hearing aids, this week I had a meeting with Vision call who will be conducting training at Fleming Court, this will provide a better service in regards to hearing and vision services.


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Review from A S (Daughter of Resident) published on 28 March 2018
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

Light switch by the bed too high to switch off if in bed at night.
Encouragement required to sit with others at meal times.
More fruit and fresh produce green vegetables required. Endless stews are indigestible.
Initial introduction on arrival was poor, left to her own devices.
Concerned about
loss of laundry.

Reply from Clare Sheehan, Care Advisor at Fleming Court Care Home

Thank you for your comments and feedback on your recent stay within Fleming Court, we appreciate all feedback received as it helps us to improve our service where required. The health and wellbeing of all our Residents is very important to us. We are delighted to hear your positive comments with regards to our home and the support you received via our care team. We have recently appointed two excellent and highly experienced chefs to join our hospitality team and have also arranged for monthly meetings with our Residents to enable us to receive regular feedback on our hospitality services. Fresh fruit is also now available in the dining area each day. Our Home Manager operates an open door policy and is happy to assist both Residents and family members with any concerns they may have. We also hold monthly staff meetings and Resident/Relative meetings to discuss any issues or ideas to improve the Resident experience.


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Review from Andrew W (Grandson of Resident) published on 27 March 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Lovely place. Both grandparents are there. Staff are great.

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Review from S W (Grandson of Resident) published on 27 March 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Great standards, lovely staff, ideal environment for my grandad and grandmother.

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Current Review Score: 9.7 (9.691)

Overview of Review Score

The Review Score of 9.7 (9.691) out of 10 for Fleming Court Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.7 out of 5 from 24 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 23 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.691 for Fleming Court Care Home is calculated as follows: ( (210 Excellents x 5) + (67 Goods x 4) + (5 Satisfactorys x 3) + (1 Poors x 2) + (2 Very Poors x 1) ) ÷ 285 Ratings = 4.691

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Fleming Court Care Home is based on 23 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 69 registered maximum number of service users is 13.8, which has been reached with 23 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 16 Jan 2018

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Bed Vacancies

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Awards / Recognitions (6)

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Meet the Team (1)

Karen

Karen Stewart

Job Title: Care Home Manager

What does ‘kindness’ mean to you?


“Getting to know the person and taking time to listen.”


As a Heath Care Professional, Karen has gained a wealth of experience in providing care support to elderly people, to enrich their lives. She is a knowledgeable and dedicated leader who is passionate about delivering the highest standards in care and quality of life for Residents.


Having worked at HC-One for 12 years, Karen closely shares HC-One’s vision in aiming to provide the kindest care for each and every Resident. She extends this caring approach to her Colleagues and works closely with them to deliver care and support to Residents in a way that they gain the most benefit, in a warm and welcoming home.


When asked what she enjoys most about her role, Karen remarked:


“Watching the interaction between Residents and staff and watching them laugh together.”


Karen has also achieved much outside of work, she has completed a 1500ft sky dive for the Neonatal ward in Sheffield.”


Outside of work, Karen enjoys spending time with her grandchildren.


If you would like to find out more about Fleming Court, Karen would be delighted to have an informal discussion with you over the phone to answer any questions and provide further information.