Fleming Court Care Home

Burdon Terrace, Jesmond, Newcastle upon Tyne NE2 3AE
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9.7 95 Reviews
  • Fleming Court Care Home, Newcastle upon Tyne
Ideally situated in the heart of Jesmond, with superb transport links into Newcastle-upon-Tyne city centre, Fleming Court is a luxury, purpose-built care home offering residential and residential dementia care.

Boasting a restaurant, cinema, café, beauty salon, bowling green and landscaped garden, Fleming Court is the perfect place to call home for those looking for an inclusive and welcoming setting.

Led by a kind and experienced home manager, each member of the team is there to help you or your loved one settle into the home. With a focus on kind and sensitive care, they work hard to ensure every person feels valued and respected.

The extensively trained team will deliver all the specialist care and support services that a person requires. Personalised care plans consider not only medical, personal and dietary needs, but also the individual’s likes and dislikes, religious preferences, and any suggestions from family members that might make the resident's stay with the home that little bit more enjoyable.

In addition to the range of activities available in the home, residents are also encouraged to take an active role in the Jesmond community, from building relationships with neighbours in local community groups and schools, to arranging sightseeing trips in the local area.

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Care Provided by Fleming Court Care Home

  • Primary Care Categories
  • Dementia
  • Mental Health Condition
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Sensory Impairment
  • Younger Adults
  • Care Types Provided
  • Dementia Residential Care
  • Residential Care
  • For a maximum of 69 Service Users
  • Privately Owned
  • Care Offered
  • Alzheimer's
  • Cancer Care
  • Colitis & Crohn's Disease
  • Epilepsy
  • Hearing Impairment
  • Speech Impairment
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • Own GP if required
  • Palliative Care
  • Separate Specialist Dementia Care Unit

Good to Know

  • Person in charge
  • Karen Stewart (Home Manager)
  • Admission Criteria
    • Ages 60+
  • Room Information
    • Single Rooms (65)
    • Couples/Companion Rooms (2)
  • Care Home Design/Build
    • Purpose Built: Yes

Facilities

  • Bar/Café
  • Close to Local shops
  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Internet Access
  • Residents Kitchenette
  • Television point in own room
  • Wheelchair Access
  • Parking

  • A car park is located behind Fleming Court for all visitors and guests.


Fleming Court Care Home Reviews (95)

Total of 95, showing 81-95
9.7

Fleming Court Care Home has a Review Score of 9.7 (9.691) out of 10, based on 24 reviews in the last 2 years. Over all time Fleming Court Care Home has 95 reviews.

Overall Experience

  • 76
  • 17
  • 2
  • 0
  • 0

Date Published

95
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6
24
71

Review from Ellen W (Granddaughter of Resident) published on 27 March 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very welcoming environment, make residents feel right at home. Staff very friendly and approachable. Recently re-decorated with different scenes of the town drawn on walls beautifully by a member of staff. Residents are cared for very well and always look happy! Both grandparents and great great aunt
are residents here.

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Review from E M (Resident) published on 14 March 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I think that you get extremely good care here it is pricey but not much more than elsewhere. A high profile bed is available for use. The gardens are very accessible and visitors can come freely and if they wish, have a meal or snack.

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Review from Rachel S (Granddaughter of Resident) published on 13 March 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Excellent place, the staff were very friendly and approachable, they have been amazing with my Grandparents helping them to get a spring back in their step. Thank you for being so kind and patient.

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Review from Graham (Son of Resident) published on 12 February 2018
Submitted via Website • Report

Overall Experience  Overall Experience 3.0 out of 5

It is a great shame that a home that once had a special blend of outstanding staff and excellent facilities has deteriorated because of poor management. We brought my mother here a year ago but in the spring of 2017, it changed hands. Since then a lot of very good staff have left. Those who remain have
told family and friends of their unhappiness about under-staffing, low wages and having to leave residents unattended. Some even asked us to raise these issues with management because they were being ignored. The management since the first excellent manager left has been appalling for a care home of this standard and expense. After a long delay, the replacement lasted less than two months, not having sufficient experience (a familiar problem if you read CQC reports for some of the new owner's other homes). Unsurprisingly we have lost confidence and have now removed my mother. We were very sad saying goodbye to some truly excellent loving staff but we shall not miss the new regime.

Reply from Clare Sheehan, Care Advisor at Fleming Court Care Home

Thank you for the feedback you have provided in relation to Fleming Court. We appreciate your comments on a number of areas that you acknowledged as being excellent within the home. Any concerns raised are treated seriously and thank you for bringing these to our attention in relation to management and staffing levels. There has been a change in management in the home and unfortunately, when the previous Home Manager left, a number of the staff decided to go with her. This has caused some staffing challenges, but I am pleased to say we have recruited some great staff as well as retained some excellent staff. It’s also worth mentioning that several of the staff who had left the organisation during this time of change have now either returned to Fleming Court or have requested to return in future weeks. We regularly meet with our staff teams to discuss any areas of concerns they have to ensure they are fully supported. Our staffing levels are assessed on a regular basis to ensure that staff numbers are appropriate to meet the needs of our Residents. Fleming Court has also recently undergone its first CQC inspection, of which we received a rating of Good in all areas. Feedback was positive and an excellent reflection of our dedicated team within Fleming court.


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Review from J R (Daughter of Resident) published on 30 January 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Beautiful care home, chosen because of its staff, decor and ethos in May 2017. It was taken over in late 2017 and went through many changes, most notably in staffing and quality of appearance ie flowers, cleanliness etc. Still happy with the level of care, although I don't like the use of agency staff.
Levels of quality have dropped.

Reply from Clare Sheehan, Care Advisor at Fleming Court Care Home

Thank you for your comments, we appreciate all feedback received as it helps us to improve our service where required. As a company, we are always actively looking for feedback with regards to our service. We have recently undergone changes in the ownership of the care home and have ensured a smooth transition. We have had changes to our staff team and on occasions, we have had to utilise agency staffing. As an organisation, we always utilise the same agency supplier, offering continuity within the staff team who assist in the care home, thus ensuring that the agency staff members covering can, therefore, build relationships with our Residents and current staff team. We are continuing to build a strong staffing team to help us move our home forward.


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Review from C B (Daughter of Resident) published on 12 October 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Fleming Court is of a high standard with the exception of the food. The food issue causes great concern as we are now having to buy food to be taken in.


When we first viewed the home in November 2016, it was under a different owner and our previous experience with two other homes was a big plus.

However, the new owners have let standards regarding food slip dramatically. A final point is that loyal staff are leaving to go to other care homes.

Reply from Katie Price, Careline Advisor at Fleming Court Care Home

Thank you for your review, we really appreciate all feedback provided as it helps us improve our service where required. At Fleming Court, we pride ourselves on the presentation, taste and nutritional value of our food and offer, daily, a wide variety of menu choice for our residents. We aim to cater to all our residents’ individual tastes and monitor food standards by carrying our residents' surveys which continue to receive excellent feedback on the standard and variety of food provided. The Home Manager carries out random taste checks on the food to ensure a high quality is maintained and any concerns are raised with the chef. Families will often join their loved ones for Sunday lunch and have always been very complimentary on the food quality. Unfortunately, staff will leave for a number of personal reasons, be it because they have moved home, to provide care for family members and even to further their education. The Home Manager operates and open door policy and holds monthly Resident and Relative meetings; she would welcome a meeting with you to assist with any concerns you would like addressed.


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Review from Kathleen W (Resident) published on 20 September 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

During the time of my stay in Fleming Court, I was very comfortable and received excellent care.

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Review from Julie N (Niece of Resident) published on 8 August 2017
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The care at Fleming Court for my aunt has been first class.
The staff of all levels are professional, caring, courteous and very friendly and approachable. As a family, we are always made to feel welcome at home.
We are so pleased to know that my aunt is in such good care
Thank you!

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Review from Barbara W (Daughter of Resident) published on 11 May 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother has vascular dementia. Four days before her 100th birthday, she broke her hip. She went downhill after the operation. However, since moving into the care home, she is no longer depressed. She is making more sense than in the last six months - she smiles, enters into activities and appears
to be so content.
The carers spend a lot of time talking to her, making endless cups of tea (and biscuits), the food is great and when I visit I can spend hours there as the staff are so caring. A wonderful place.

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Review from Jonathan W (Son of Resident) published on 5 May 2017
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

This is a beautiful new home into which my mother has moved. She has been welcomed, supported and cared for with interest and compassion. It is lovely to visit her and see how her life has actually improved in terms of interactions, friendships, conversation and day to day life in comparison to the
previous year. Fleming court is expensive but my brother and I visited many before asking Mum to come and look at Fleming court. She has settled well and that is a credit to the staff and their approach. There are plenty of activities without pressure, outings locally and further afield in the minibus and pleasant meals, coffee and tea times.
I would recommend this home very highly and hope there is a place if and when my time comes! I feel comfortable entrusting the staff here with my Mum.

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Review from T W (Son of Resident) published on 3 May 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Right from day one, we have been impressed at Fleming Court by the quality of staff and care provided. Mum has been a resident for 10 weeks and settled in very quickly. As a family, we are confident that mum is well cared for and loves the social scene available to her.
With regular trips out and
social activities aplenty, good food and spotless surroundings we are delighted with our choice of home for mum. Most importantly - she is too!
She describes it as a first class hotel - with care.
We would and have, recommend to anyone who will listen.

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Review from Sheila M (Daughter of Resident) published on 20 April 2017
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

A lovely welcoming building with caring friendly staff. The rooms are all clean and spacious but warm and comfortable. Private bathrooms are clean and easy for the less physically able to use. The residents have a lounge dining area on each floor but can use other floors if they wish. My dad has appreciated
the opportunity to buy a glass of wine with his meal if he wishes at the licenced bar and as the weather improves we look forward to sitting outdoors. The daily programme of events is interesting but residents can choose to what extent they participate.

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Review from Geoffrey S (Resident) assisted by family/friend published on 17 March 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I spent 3 weeks at Fleming Court recently and I can say it was a most pleasurable time during which I was looked after to a very high standard by a caring and efficient staff day and night. My every need was attended to diligently and promptly without any reservation. Further, the homemade food was
superbly presented and consistent of a varied and healthy menu by an exceptionally talented kitchen staff. The grounds are well laid out and the building is most pleasantly situated. I would recommend Fleming Court to anyone as a temporary or permanent residence.

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Review from R T (Son of Resident) published on 10 March 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

This care home opened towards end of 2016. My mother became ill and needed urgent respite care.
The staff at the home were really supportive in visiting my mother in hospital and arranging her respite care. The home itself is magnificent.
The staff have been excellent and have provided very good care
- so much so my mother has decided to stay in the home permanently.
Thank you to everyone at Fleming Court.

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Review from Ruth N (Resident) assisted by family/friend published on 13 February 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very smart décor, friendly, helpful staff who will do anything you ask of them. Food excellent even though I don't have a good appetite. I enjoy the activities which keep my mind working, especially the crossword puzzles which I haven't been able to do for some years because of my poor eyesight. The
nice lady who organises the activities is lovely.

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Current Review Score: 9.7 (9.691)

Overview of Review Score

The Review Score of 9.7 (9.691) out of 10 for Fleming Court Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.7 out of 5 from 24 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 23 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.691 for Fleming Court Care Home is calculated as follows: ( (210 Excellents x 5) + (67 Goods x 4) + (5 Satisfactorys x 3) + (1 Poors x 2) + (2 Very Poors x 1) ) ÷ 285 Ratings = 4.691

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Fleming Court Care Home is based on 23 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 69 registered maximum number of service users is 13.8, which has been reached with 23 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 16 Jan 2018

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Bed Vacancies

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Awards / Recognitions (6)

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Meet the Team (1)

Karen

Karen Stewart

Job Title: Care Home Manager

What does ‘kindness’ mean to you?


“Getting to know the person and taking time to listen.”


As a Heath Care Professional, Karen has gained a wealth of experience in providing care support to elderly people, to enrich their lives. She is a knowledgeable and dedicated leader who is passionate about delivering the highest standards in care and quality of life for Residents.


Having worked at HC-One for 12 years, Karen closely shares HC-One’s vision in aiming to provide the kindest care for each and every Resident. She extends this caring approach to her Colleagues and works closely with them to deliver care and support to Residents in a way that they gain the most benefit, in a warm and welcoming home.


When asked what she enjoys most about her role, Karen remarked:


“Watching the interaction between Residents and staff and watching them laugh together.”


Karen has also achieved much outside of work, she has completed a 1500ft sky dive for the Neonatal ward in Sheffield.”


Outside of work, Karen enjoys spending time with her grandchildren.


If you would like to find out more about Fleming Court, Karen would be delighted to have an informal discussion with you over the phone to answer any questions and provide further information.