Juniper House Residential Care Home

2 Oak View Way, Behind St John’s Medical Centre, Off Bromyard Road, Worcester WR2 5FJ
Submit a Review
9.9 68 Reviews
  • Juniper House Residential Care Home, Worcester
Juniper House is a beautiful modern home, which is at the heart of the local community, next door to a GP surgery.

Providing residential and dementia care, the home also provides respite care breaks, which can be pre-booked in advance.

There are regular visits from toddlers from the local nursery, who join the residents for activities. The home has strong links with the local Age UK group, and hosts community coffee mornings, inviting local people to join the residents for a catch up over coffee and cake.

The gardens are stunning and are overlooked by a beautiful garden room, where residents take part in activities, from a book club and arts and crafts, to a knitting club and music. The gardens are surrounded by wheelchair friendly pathways and are a wonderful space to relax with loved ones, who are welcome to visit at any time.

Juniper House also has a minibus, for residents to enjoy trips out into the community.

And next door is the Noble House retirement living scheme, which has a bistro, which residents are welcome to visit. The scheme also welcomes residents across for events and celebrations. It also has a hair salon, where they can enjoy regular hair appointments with a mobile hairdresser.

The residents enjoy delicious, home cooked meals in Juniper’s dining rooms, from roast dinners with all the trimmings to fish and chip Fridays. And residents are welcome to dine in the neighbouring bistro.

Their bedrooms are spacious, beautifully decorated and furnished, with walk in wet room showers. There are adjoining and larger rooms for couples.

The home is a stone’s throw from the centre of St John’s, which has shops, cafés and a library. There is also a large car park for visitors.

Show Juniper House Residential Care Home on the Map

Care Provided by Juniper House Residential Care Home

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Care Types Provided
  • Dementia Residential Care
  • Residential Care
  • For a maximum of 60 Service Users
  • Voluntary / Not for Profit Owned
  • Care Offered
  • Bariatric Care/Obesity
  • Other Care Provided
  • Own GP if required

Good to Know

  • Person in charge
  • Jana Vaskova (Home Manager)
  • Admission Criteria
    • Ages 55+
  • Room Information
    • Single Rooms (60)
    • Single Rooms with ensuite Wet Room (60)
  • Care Home Design/Build
    • Purpose Built: Yes

Funding & Fees Guide for Juniper House Residential Care Home

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care from £1,378
    • RESPITE Self-Funded Residential Care from £1,378

  • Our weekly fees are individual to each of our residents and are subject to a pre-admission assessment, which is required to understand the level of care and support needed. Our 2025 weekly care fees for residential care start from £1378 but may be in the region of 30% more*. This depends on your care needs and the type of bedroom that is right for you, from our standard rooms through to our premium bedroom options.


    *If you require more specialist care such as 1-2-1 support, your weekly fee could be higher.
  • (these prices are only a guideline, please contact Juniper House Residential Care Home to find out the exact price for your requirements)

Facilities

  • Bar/Café
  • Close to Local shops
  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Phone Point in own room
  • Residents Internet Access
  • Television point in own room
  • Wheelchair Access

Juniper House Residential Care Home Reviews (68)

Total of 68, showing 21-40
9.9

Juniper House Residential Care Home has a Review Score of 9.9 (9.860) out of 10, based on 22 reviews in the last 2 years. Over all time Juniper House Residential Care Home has 68 reviews.

Overall Experience

  • 54
  • 13
  • 1
  • 0
  • 0

Date Published

68
6
14
22
46

Review from M N (Niece of Resident) published on 22 May 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum was a formal resident in Juniper House Residential Care Home until her death this year.
My husband's uncle is now a resident.
I have always found the staff welcoming and polite whatever their grade - from reception to cleaners. Care was given as required with respect and dignity. Any request
for help or information was met in a timely manner.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Frank A (Son of Resident) published on 16 May 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

All staff really patient and provide support as much as they can practically do with my Mums dementia. Thank you all so much.
Sometimes frustrating but only because of my mum's condition and the fact we do not have power of attorney.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Jane P (Daughter of Resident) published on 10 October 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Mother went here for respite. I am always weary about homes, as more often than not, Mother comes out with sores. She didn't from here, and that means a lot; she also didn't spend the next week moaning about being there. To me, this means she was well cared for, and I would happily send her there again.

Reply from Fae Doherty, Senior Marketing Officer at Juniper House Residential Care Home

Thank you so much for taking the time to review our home and for your kind words! It's wonderful to hear how positive your experience was with your mother's respite care at Juniper House. Best wishes.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Staffan E (Son of Resident) published on 26 August 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I was very impressed with the focus, commitment and "can-do" attitude of the care team, especially the home manager when we had a crisis situation with my mother. It would have been so easy to avoid the difficult decision and minimise the trouble at the home, but the manager and the team grasped the
nettle to do the best for my mother. Thank you!

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Janet J (Daughter of Resident) published on 31 May 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother went into care during Covid, so was very upsetting as not allowed to visit. The staff were wonderful and helped her settle in. Once I could visit, it was easier. I was allowed in her room, and we have regular phone calls. She has OCD and is very fussy with her food, but everyone catered for
her needs. She was safe, so thank you, Juniper House!

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Mandy G (Daughter of Resident) published on 4 May 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother had a 10-day period of respite. Upon collecting my mother to return home, I was expecting tears and for her to be so relieved to see me to take her home. Well, I was truly surprised; she was full of joy, chatting about the activities she has enjoyed that day, signing etc. I really did see
a glimpse of my mother; it was very heartwarming. The staff appear to genuine care, respect and understand the person as a whole. My mother is now a full-time resident.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Ellen J (Granddaughter of Resident) published on 15 March 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Juniper House is a beautiful building within a lovely setting. Since Nan has been a resident, she has been well cared for with no request being too much trouble. During a difficult time recently, the team have been amazing, taking into consideration the feelings of all. The home and its staff provide
a wonderful environment for which Nan to live in.

Reply from Fae Doherty, Senior Marketing Officer at Juniper House Residential Care Home

Thank you so much for taking the time to review our home and for your kind words - they are so appreciated. Best wishes, Fae


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Suzanne C (Daughter of Resident) published on 11 March 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I feel that the home management and staff have done an excellent job throughout the pandemic. They have been well organised, and my mom has been kept safe and well. The staff are always polite and friendly, and the home is kept in an immaculate condition. Keep up the good work!

Reply from Fae Doherty, Senior Marketing Officer at Juniper House Residential Care Home

Thank you so much for taking the time to review our home and for your wonderful review. The team at Juniper House will really appreciate it. Best wishes.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Nicola W (Wife of Resident) published on 16 July 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My husband went into Juniper House for respite for the first time in May for just over three weeks. At first, he was a little unsettled and agitated but the wonderful staff soon changed that with their kind and caring manner, encouraging him to take part in the activities and interact with the other
residents for meals, etc. He settled in really well and has since been back for a respite week in June.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Carla W (Daughter of Resident) published on 8 July 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Wonderful home, very clean and modern, fun activities, home-cooked food, caring staff. I knew my Mum was in good hands, which was important as visiting limited due to pandemic . Highly recommend.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Anita A (Daughter of Resident) published on 2 June 2021
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

I'm happy that my relative is currently staying at Juniper House, it came highly recommended and it is local to where she lives and to family. The staff are very friendly and keep me informed about my relative's health and well-being. Visits are well organised with lateral tests and available PPE which
ensures that my relative is safe. My relative tells me that the majority of staff are nice, and the meals are really good. They also tell me that their room is nice and they can bring personal items to make their room more homely.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Anne (Daughter of Resident) published on 1 June 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Choosing a care home for my mum was one of the hardest things I've ever had to do and I'm so glad I chose Juniper. Despite mums dementia, I feel so relieved that she is in such a caring home that goes above and beyond to make her life as happy as possible. The staff are amazing and nothing is too much
trouble. We nearly lost mum due to a bleed on the brain last year and the staff were so compassionate and caring, despite Covid restrictions I was allowed to spend time with mum during her last days, then with the help and dedication of the wonderful carers mum miraculously recovered and is currently running around enjoying her life. I cannot thank the staff on all levels enough for everything they have done.
I have been so impressed with the level of care and the happy, comfortable, homely environment that I recommended Juniper to a close friend for her husband. He too is now happily having respite here. I would definitely recommend Juniper again and again.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from David R (Son of Resident) published on 27 May 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I am fully satisfied with the way in which Juniper House staff are looking after my mother
They have kept me fully informed during the challenging time of lockdown with phone calls and newsletters. I am very grateful for the way in which they have looked after my mother.
I visited my mother a few
days ago and she was very happy.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Dee T (Daughter of Resident) published on 12 April 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The staff are amazingly kind, caring, friendly, cheerful and approachable. Care is offered in a very sensitive manner using humility and respectfulness. Residents are treated with dignity and staff show a great sense of humour.
The senior management team should be congratulated for the professional
manner it has approached and responded to the Covid epidemic.
Some aspects of the building seem a little "tired"

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Jackie W (Daughter of Resident) published on 8 April 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum had lived Juniper House Residential Care Home for four and a half years with a contentment that the family never thought she would. Towards the end of 2020 her frailty was becoming more event, and she had a series of minor strokes. The Covid situation had meant that we had only limited contact with
mum. However, in the second week of December, she found walking very difficult and it was obvious that Mum was deteriorating. Despite Covid, my sister and I were allowed to stay with Mum in her room (with all the PPE etc.). During this precious time we saw the love and care that the staff had showed her, Juniper really was her home, and the staff and residents her family. We were with Mum when she died. We will forever be grateful for this gift.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Gillian R (Daughter of Resident) published on 24 June 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff strive to make the environment homely. They are caring and professional. They have done an amazing job during this pandemic keeping the residents safe and families informed. My mum has been in their care for the past 6 years and I am very grateful that she is so well looked after. I am able
to visit the home at any time of day and spend as long as I am able (pre-pandemic and hopefully again when the world returns to some normality).

Reply from Fae Doherty, Senior Marketing Officer at Juniper House Residential Care Home

Thank you for your kind words about our home and team, they will really appreciate it. Best wishes.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Lisa M (Daughter of Resident) published on 24 June 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Kind, caring and very thoughtful staff. They are so hardworking and try to help my Dad and all our family as we navigate this horrible and strange time. Staff are always happy to talk even when they are busy and all of them have been so considerate and professional. We are so grateful for the excellent
care our Dad is getting while we are unable to care for him ourselves.

Reply from Fae Doherty, Senior Marketing Officer at Juniper House Residential Care Home

Thank you for your kind words about our home and team. Best wishes.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Lesley (Daughter of Resident) published on 14 January 2020
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

Very comfortable rooms and a wet room. We were able to put pictures up so it feels like home.
Mum’s care needs are well met and activities are well publicised and residents encouraged to participate. Mum is very happy in Juniper House. She loves the garden room and garden. Staff are very caring and
helpful.

Reply from Fae Doherty, Senior Marketing Officer at Juniper House Residential Care Home

Thank you for your lovely review of our home. I will be sure to pass this onto the manager and the team. Best wishes.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from L O (Daughter of Resident) published on 2 October 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 3.0 out of 5

Juniper House is a delightfully decorated and furnished home but the care is sadly lacking for the money we pay. This is due to a lack of staff. They cannot possibly cater to everyone's needs at a 1:9 ratio (plus higher). Please employ more staff. My father will die in there for lack of company/conversation.

Reply from Fae Doherty, Senior Marketing Officer at Juniper House Residential Care Home

Thank you for your feedback about our home - I am very sorry to hear you feel this way, please know that Cindy's door is always open for you to discuss any feedback you have and I will be sure to pass this onto her too. Many Thanks, Fae.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from M S (Wife of Resident) published on 13 September 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Wonderful staff, very caring and understanding.

Reply from Fae Doherty, Senior Marketing Officer at Juniper House Residential Care Home

Thank you for your lovely review and scores - I will be sure to pass this onto the manager and the team. Best wishes.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Current Review Score: 9.9 (9.860)

Overview of Review Score

The Review Score of 9.9 (9.860) out of 10 for Juniper House Residential Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.9 out of 5 from 22 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 22 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.860 for Juniper House Residential Care Home is calculated as follows: ( (226 Excellents x 5) + (28 Goods x 4) + (4 Satisfactorys x 3) ) ÷ 258 Ratings = 4.86

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Juniper House Residential Care Home is based on 22 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 60 registered maximum number of service users is 12, which has been reached with 22 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 14 Nov 2024

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (0)

There are currently no awards/recognitions posted yet for Juniper House Residential Care Home

Loading

Loading

Loading

Loading

Loading

Loading

Loading events

Meet the Team (4)

Jana

Jana Vaskova

Job Title: Home Manager

Joined: 2023

I have been working in health and social care since 2005. My passion has always been to provide the best possible care and service for my residents, with a focus on person-centred approaches as well as effective communication with my teams. My goal is for everyone to be happy living and working in a nice, friendly, welcoming environment which they are proud to call home, where all visitors and the local community are part of the residents’ daily lives.


Encouraging my team's and colleagues’ continuous personal development boosts their confidence and competence and enables them to enrich lives with the quality of their care.


Isabel

Isabel McCormack

Job Title: Care Assistant

Joined: 2003

I've worked with Sanctuary Care for 20 years and I love the residents and their families - I feel part of our residents' families.


Courtney

Courtney Burt

Job Title: Care Assistant

Joined: 2019

The thing I love most about my job is I love the residents and the people I work with.


Nicolette

Nicolette Jones

Job Title: Team Leader

Joined: 2020

I've worked here at Juniper for three years - I really like the atmosphere and I love the residents!