Karenza Care Home

18 Rosemundy, St Agnes TR5 0UD
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9.7 13 Reviews
  • Karenza Care Home, St Agnes
Karenza Care Home provides residential care with nursing support from District Nurses, in the village of St Agnes, Cornwall.

Residents enjoy a peaceful location surrounded by countryside and less than two miles from the seafront, while still being close to shops and amenities in the village.

Residents are supported to be as independent as possible through person-centred care from the trained and dedicated team.

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Care Provided by Karenza Care Home

  • Primary Care Categories
  • Dementia
  • Mental Health Condition
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Sensory Impairment
  • Care Types Provided
  • Dementia Residential Care
  • Residential Care
  • For a maximum of 22 Service Users
  • Privately Owned
  • Care Offered
  • Alzheimer's
  • Cancer Care
  • Colitis & Crohn's Disease
  • Hearing Impairment
  • Parkinson's Disease
  • Speech Impairment
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • End of Life Care
  • Own GP if required
  • Palliative Care

Good to Know

  • Person in charge
  • Rebecca Thomas (Care Manager)
  • Admission Criteria
    • We take a range of admissions from local authority funded, NHS and Private funding.
    • Ages 65+
  • Room Information
    • Single Rooms (22)
  • Care Home Design/Build
    • Purpose Built: No
    • Last Refurbishment: 2019
    • Number of floors: 1

Funding & Fees Guide for Karenza Care Home

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care from £1,400
    • Self-Funded Residential Dementia Care from £1,400

  • Please contact us for more detailed fee information.
  • (these prices are only a guideline, please contact Karenza Care Home to find out the exact price for your requirements)

Facilities

  • Gardens
  • Ground Floor Accommodation only
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Residents Internet Access
  • Smoking not permitted
  • Television point in own room
  • Wheelchair Access
  • Visiting

  • No Visting Restrictions.


  • Parking

  • Spacious car park on site for visitors.


Karenza Care Home Reviews (13)

9.7

Karenza Care Home has a Review Score of 9.7 (9.680) out of 10, based on 8 reviews in the last 2 years. Over all time Karenza Care Home has 13 reviews.

Overall Experience

  • 9
  • 4
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Date Published

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Review from Patricia K (Friend of Resident) published on 4 December 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The staff are excellent and take great care of our friend and he seems very happy to be at Karenza. The staff looks after him very well, any queries we have the staff always answer in a very caring way.

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Review from Gerard B (Son of Resident) published on 24 July 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

After my Mum was admitted to hospital with a UTI she had a torrid time in A&E. She then had a severe stroke and spent 21 weeks in hospital. At least 12 of these in isolation. It looked as though she had improved enormously. The staff are amazing and the care she receives is second to none. Seeing Mum
smiling and looking like her old self is down to all at this wonderful care home.

Reply from Nicola Hemsley, Marketing at Karenza Care Home

Thank you for the review. Your feedback is very much appreciated by the team at Karenza.


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Review from Derek W (Son of Resident) published on 10 July 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My mum has been in Karenza for getting on for three years. The first year was bad. Changes in staff literally every couple of weeks, no activities, she wasn't happy. We were upset that she was upset. She had a bangle stolen also! However, now the home is completely different, Mum is happy and I cannot
praise the staff enough. I feel I can bring anything up and will be listened to.

Reply from Nicola Hemsley, Marketing at Karenza Care Home

Thank you for taking the time to write this review. We are sorry that your earlier experience of the home and its service was not to your or our expected standards. We are always striving to improve and very much value your feedback. The team at Karenza very much appreciate your positive comments.


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Review from Nicola S (Niece of Resident) published on 21 May 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The home was in a beautiful spot. Lots of staff were around and were all friendly, helpful and welcoming. They were kind and patient with the residents and visitors alike. They bought us a tray of tea in the bright, airy dining room while we chatted with our uncle. His room was bright and airy and he
looked happy and healthier the last time we saw him. The home was spotlessly clean and smelt totally fresh and clean.

Reply from Nicola Hemsley, Marketing at Karenza Care Home

Thank you for the review. Your positive feedback is very much appreciated by the team at Karenza.


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Review from Susan K (Cousin of Resident) published on 25 April 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My very first impression of Karenza when entering was to be made welcome. It smells so fresh in the building. Watching the staff, I was impressed with their care of the residents. The rooms are light and airy. It is so good to feel your loved one is being so well looked after, and settled. Well done
to you all, and thank you for your care and kindness.

Reply from Nicola Hemsley, Marketing at Karenza Care Home

Thank you very much for the review. Your positive feedback is very much appreciated by the team at Karenza.


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Review from Kim B (Daughter of Resident) published on 29 November 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have found Karenza Care Home a very warm, friendly and welcoming place. It is spotlessly clean and feels very homely. The staff are wonderful, very caring, respectful and compassionate to all the residents. Mum is always clean fresh clothes are always washed with care and every item is labelled. A
very professionally run care home.

Reply from Nicola Hemsley, Marketing at Karenza Care Home

Thank you for the lovely review. Your positive feedback is very much appreciated by the team at Karenza Care Home.


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Review from Brian E (Son of Resident) published on 15 November 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Thank your staff at the Karenza Care Home for the care of my mother while there. All staff were fantastic at their jobs, always helpful, nothing too much trouble. Always able to talk to us or us to them. Just to say again, all staff were fantastic and helpful to the end.

Reply from Nicola Hemsley, Marketing at Karenza Care Home

Thank you for your review. The team at Karenza Care Home really appreciate the positive feedback.


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Review from Natalie R (Granddaughter of Resident) published on 26 September 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The care Karenza provided my gramps in the last few months of his life was more than we had ever had hoped for. The positive atmosphere the team has created in the home is apparent the moment you walk through the door. Deciding to move my gramps into residential housing was a hard decision to come to
for my family, but seeing how well he was cared for and how much he loved it there, we know now it was completely the right decision. The communication between the home and the family was faultless - we were constantly updated with changes to his care, no matter how small of a change. The end of life care they gave made a very difficult time a lot more manageable. Not only did they show compassion toward my gramps, but the empathy they showed towards my family and myself really showed what a brilliant team they are. While we miss my gramps everyday, we are so grateful that Karenza was able to provide a home for him and ensure his last moments of life were full of dignity and love.

Reply from Nicola Hemsley, Marketing at Karenza Care Home

Thank you for this lovely review. Your feedback and support is very much appreciated by the team at Karenza Care Home.


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Review from Angela D (Wife of Resident) published on 13 October 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The staff are always welcoming and good to help with my husband if needed during a visit. They have a grip on his essential character and can tell me of his moods. He is content with the staff and the food. He is basically happy at Karenza and regularly says so.
Only complaint is the difficulty of
speaking to my husband on the phone.

Reply from Nicola Hemsley, Operations Director at Karenza Care Home

Thank you for taking the time to submit this review. Your feedback is much appreciated by the team at Karenza. We are sorry to hear of issues with communication via phone and are looking into this.


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Review from Peter H (Son-in-law of Resident) published on 29 September 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The new management team have taken this care home to the next level. The all-round care is very supportive, dignified and professional. The nurses, two in particular, are excellent. We have met some of the wonderful team who can't do enough for you. Keep up the good work and most of all thank you.

Reply from Nicola Hemsley, Marketing at Karenza Care Home

Thank you for the positive review. The team at Karenza Care Home appreciate your feedback.


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Review from David R (Son of Resident) published on 19 July 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My dad has been here for 3 months. He has been treated with care and attention. All the staff are extremely helpful.
Would totally recommend the care home.

Reply from Nicola Hemsley, Marketing at Karenza Care Home

Thank you for the review. Your feedback is very important and much appreciated by the team.


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Review from Anne T (Daughter of Resident) published on 30 June 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Always get a friendly reception when I visit. Staff are very caring. Whilst there are no activities at present, I understand that this is something the home are planning to set up. I am confident that my mother is receiving the best possible care at all times.

Reply from Nicola Hemsley, Marketing at Karenza Care Home

Thank you for the review. Your feedback is very helpful to us and appreciated by the team at Karenza Care Home.


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Review from J B (Daughter of Resident) published on 21 June 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Karenza rescued my mother and have brought back her smile. Even at 95, she is now thriving and socialising again. She has gained weight and is eating well. They manage her dementia with kindness and dignity.

Reply from Nicola Hemsley, Marketing at Karenza Care Home

Thank you for the review. Your feedback is much appreciated by the team at Karenza Care Home.


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Current Review Score: 9.7 (9.680)

Overview of Review Score

The Review Score of 9.7 (9.680) out of 10 for Karenza Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.9 out of 5 from 8 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 4.8 out of 5 from 8 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.880 for Karenza Care Home is calculated as follows: ( (82 Excellents x 5) + (9 Goods x 4) + (1 Satisfactorys x 3) ) ÷ 92 Ratings = 4.88

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 4.8 Points relating to the number of positive Reviews for Karenza Care Home is based on 8 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 = 3.8

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 22 registered maximum number of service users is 4.4, which has been reached with 8 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 13 Jun 2023

Overall
Requires improvement

  • Caring

    Good

  • Effective

    Requires improvement

  • Responsive

    Good

  • Safe

    Requires improvement

  • Well-led

    Requires improvement

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (0)

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Meet the Team (1)

Shaiby

Shaiby Rao

Job Title: Senior Healthcare Assistant

Joined: 2023

Senior Healthcare Assistant at Karenza Care Home


Frequently Asked Questions about Karenza Care Home

What types of Care is Karenza Care Home registered for?

Older Person Care, Dementia, Respite Care, Mental Health Condition, Physical Disability & Sensory Impairment are the registered (by the Care Quality Commission) categories of Care.

What additional types of Care does Karenza Care Home provide?

Palliative Care, Convalescent Care, Own GP if required & End of Life Care are other types of care provided.

How many Rooms does Karenza Care Home have?

There are 22 Single Rooms.

What are the Facilities & Services at Karenza Care Home?

Own Furniture if required, Pet Friendly (or by arrangement), Smoking not permitted, Wheelchair Access, Ground Floor Accommodation only, Gardens, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is Karenza Care Home to the centre of St Agnes?

0.3 mile(s) as the crow flies, distance by road may be significantly further.