Kensington

Finkills Way, Northallerton DL7 8UB
Submit a Review
9.8 66 Reviews
  • Kensington, Northallerton
Kensington is located in the bustling town of Northallerton, North Yorkshire. Taking care and support facilities to a whole new level in the local area, the warm and inviting residence provides the comforts of home with 24 hour support.

Kensington has been designed to a luxurious high standard and all 64 furnished bedrooms having en-suite wet rooms. The facilities offer bespoke care and support in a safe and welcoming environment taking Care and support to a whole new level. The warm and inviting luxury residence provides the comforts of home with 24 hour support.

The aim is to provide the highest possible standards of care and to ensure that those who come to live or stay at Kensington enjoy the full active lifestyle they deserve. Emphasis is placed on person-centred care.
Each resident is appreciated and valued as an individual, with their privacy and dignity maintained at all times.
Kensington is part of the Crown Care Group who are a family run business committed to providing the highest possible standard where dedicated teams are trained to a high degree and are available 24 hours per day. Kensington is a vibrant, welcoming care home, actively promoting independence and choice.

The team welcome enquiries and are taking admissions should Kensington be your choice for a placement please feel free to contact the friendly staff who will be more than happy to assist with any questions you may have.

Show Kensington on the Map

Care Provided by Kensington

  • Primary Care Categories
  • Dementia
  • Learning Disability
  • Mental Health Condition
  • No Medical Intervention
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Sensory Impairment
  • Younger Adults
  • Care Types Provided
  • Dementia Residential Care
  • Residential Care
  • For a maximum of 64 Service Users
  • Privately Owned
  • Care Offered
  • Alzheimer's
  • Asperger Syndrome
  • Autism/ASD
  • Bipolar/Manic Depression
  • Cancer Care
  • Cerebral Palsy
  • Colitis & Crohn's Disease
  • COPD/Pulmonary Disease
  • Down Syndrome
  • Epilepsy
  • Head/Brain Injury
  • Hearing Impairment
  • Huntington's Disease
  • Motor Neurone Disease
  • Multiple Sclerosis
  • Muscular Dystrophy
  • Neuropathic
  • Orthopaedic
  • Parkinson's Disease
  • Profound & Multiple Learning Disabilities
  • Schizophrenia
  • Speech Impairment
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • Day Care
  • End of Life Care
  • Independent Living Training
  • Own GP if required
  • Palliative Care
  • Physiotherapy
  • Separate Specialist Dementia Care Unit

Good to Know

  • Person in charge
  • Lin Cordey (Home Manager)
  • Admission Criteria
    • Ages 18+
  • Room Information
    • Single Rooms (64)
    • Single Rooms with ensuite Wet Room (64)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Year Purpose Built: 2020
    • Last Refurbishment: 2020
    • Number of floors: 3

Funding & Fees Guide for Kensington

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding

Facilities

  • Bar/Café
  • Close to Local shops
  • Gardens
  • Lift
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Residents Internet Access
  • Residents Kitchenette
  • Smoking not permitted
  • Television point in own room
  • Wheelchair Access
  • Visiting

  • Open visiting


  • Parking

  • Parking Available


Kensington Reviews (66)

Total of 66, showing 1-20
9.8

Kensington has a Review Score of 9.8 (9.763) out of 10, based on 41 reviews in the last 2 years. Over all time Kensington has 66 reviews.

Overall Experience

  • 61
  • 3
  • 2
  • 0
  • 0

Date Published

66
23
30
41
25

Review from N S (Friend of Resident) published on 18 March 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I am very impressed with the care given to my friend. The staff are friendly, empathetic and nothing is too much trouble. In particular, the house keeper at The Kensington Nursing Home has shown tremendous kindness and thoughtfulness.

Reply from Lin Cordey, Home Manager at Kensington

Thank you for your review I am so pleased you are happy with the care provided we do pride ourselves on our friendly welcoming service.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Rob A (Nephew of Resident) published on 6 March 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The care received from the Kensington for my aunt was excellent throughout her entire time at the care home. She had loving care which was very reassuring as we live a long distance from the area.

Reply from Lin Cordey, Home Manager at Kensington

A truly remarkable lady who it was a privilege to have known and indeed cared for she was loved by us all at Kensington.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Catherine A (Niece of Resident) published on 6 March 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The care our aunt received was very good indeed. She was looked after with care and love and empathy.

Reply from Lin Cordey, Home Manager at Kensington

Thank you for taking the time to review our service. Your Aunt was an amazing character and we are so very pleased we celebrated her Birthday of 103! memories of which will live on in kensington.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from K D (Resident) assisted by family/friend published on 6 March 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

A large room with a well appointed ensuite bathroom. Staff are friendly, polite, respectful and very eager to help with any requests. There is flexibility around mealtimes, according to my needs. Housekeeping ensures I have all the equipment I need to make my stay comfortable. Staff regularly check
in with me to see if I need anything. Kensington is my care home of choice for the excellent care they give with respect and dignity.

Reply from Lin Cordey, Home Manager at Kensington

Thank you for your lovely feedback we are so pleased Kensington is your home of choice. We pride ourselves on our person centered approach.Respect and dignity are paramount at all times .


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from C C (Daughter of Resident) published on 30 January 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The care my Mother receives has been second to none. I can only thank the staff at Northallerton for the beautiful way they treat her. The home is spotlessly clean and tidy. The welcome we receive each day when visiting is lovely - nothing is too much, whatever our request, it is done.
Mum is happy
and comfortable, her safety is a priority and the food is amazing. It always looks so delicious. I can only say thank you from the bottom of my heart.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from A H (Wife of Resident) published on 29 January 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 3.0 out of 5

The carers always made us feel very welcome. They are very kind and the food is perfect. The rooms are lovely and his view is good.

Reply from Lin Cordey, Home Manager at Kensington

Thank you for your feedback I am pleased you are happy with the care and support received for your family member and you are always made to feel welcome. I will ensure our wonderful chef also receives positive feedback.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from J H (Son of Resident) published on 29 January 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

On the whole, the staff are great. They make my Dad feel special and treat him with respect and kindness.
His room is tidy and he loves watching the robins from his window.

Reply from Lin Cordey, Home Manager at Kensington

Thank you so much for your feedback. We are pleased your dad has settled with us and enjoys the view from the window watching the robins.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from T B (Son of Resident) published on 23 January 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

We the family, are very happy with the treatment our Mother gets, she is always well-fed, warm, and comfortable, although she is not as mobile these days. We the family, are sure the staff will look after Mum as well as possible under the circumstances.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from J F (Friend of Resident) published on 15 January 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My friend is very happy and well cared for, she always gets cuddles from the friendly staff. She is settled and happy, warm and clean, and a joy. Well-fed and sociable. All we can ask for as she has dementia.

Reply from Lin Cordey, Home Manager at Kensington

Thank you so much for your lovely comments and you are happy with the care and cuddles your friend receives.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Carol E (Wife of Resident) published on 11 December 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I feel confident that my husband is well cared for and has the relevant attention when needed when he has a visit to the care home. The staff and management are very helpful and friendly. The atmosphere in the care home is very relaxed and feels safe and friendly.

Reply from Lin Cordey, Home Manager at Kensington

Thank you very much for taking the time to leave feedback we value your comments are pleased to hear you are happy with the care your husband receives.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Margaret P (Sister-in-law of Resident) published on 5 December 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Visiting my relative in their care home has been an absolute joy! My sister-in-law has had the very best of care at all times and her health has improved tremendously over the months she has been here. The staff are lovely, so friendly and helpful. The home is a delight, so clean and well cared for.
Nothing is too much trouble. Top marks!

Reply from Lin Cordey, Home Manager at Kensington

Thank you for your lovely feedback. I am so pleased to receive top marks which I will relay to the Team.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from P B (Daughter-in-law of Resident) published on 27 November 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My Father-in-law moved into Kensington Care Home for respite care and remained there for 4 months. During this time he made several friends and was made very welcome - so much so he was sad to leave.
The home is immaculate and very comfortable. The management and staff are fabulous and no one could
do enough to help and support my Father-in-law.
I would fully recommend this home to anyone looking for respite as full-time care.

Reply from Lin Cordey, Home Manager at Kensington

Thank you so much for your lovely feedback. We are so pleased to have supported your father-in-law and in a short space of time he settled into the home making many friends and we all miss him.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Graham B (Son of Resident) published on 22 November 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff are extremely friendly and they are always pleasant to my mother. The housekeeping team does an excellent job of looking after the building and it's always a pleasure to visit. On the occasions when I have to escort my mother to an appointment off-site they always make sure she is ready and
waiting. The food is very good quality with a wide and continually varied choice. At 100 years old my mother couldn't be in better hands. I would thoroughly recommend the Kensington in Northallerton.

Reply from Lin Cordey, Home Manager at Kensington

Thank you for your review we very much appreciate your good feedback. We strive to ensure everyone is made to feel welcome at Kensington and your loved ones are safe in our care.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from K F (Friend of Resident) published on 22 November 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My friend and I visit Kensington usually once a month. We have found all the staff extremely helpful and very cheerful at all times. Our friend that we visit says that she is well looked after and is very happy at Kensington.

Reply from Lin Cordey, Home Manager at Kensington

Thank you for your lovely feedback it is rewarding to know we are getting it right and continually develop our service with kindness and compassion.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from H A (Friend of Resident) published on 22 November 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

All the staff are very welcoming when I come to visit my friend. They are always polite and courteous, nothing I ever too much trouble.

Reply from Lin Cordey, Home Manager at Kensington

Thank you for taking the time to review our service it truly means a lot. We always aim to welcome family, friends, and loved ones.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from H M (Friend of Resident) published on 20 November 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The home is superb. The environment is very pleasing and kept in an excellent condition. The home manager cares about her residents/staff and all visitors, she is excellent, she has strong leadership and very well suited to her role as home manager, likewise her deputy. All the staff are pleasant and
make a good team. All the residents' needs and wants are met. I enjoy coming to visit.

Reply from Lin Cordey, Home Manager at Kensington

Thank you H for your lovely review it is very much appreciated and we welcome all visitors to the home and value your input and support.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Susan R (Daughter of Resident) published on 15 November 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother came for a 'holiday' whilst we were away. She thoroughly enjoyed her stay and looks forward to her next 'holiday'.

Reply from Lin Cordey, Home Manager at Kensington

I am so pleased Mum enjoyed her little holiday with us and has booked her next one too. Thank you for your feedback we very much appreciate it.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from L P (Sister-in-law of Resident) published on 14 November 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I have visited many care homes throughout my working career and The Kensington outpasses them all by 300%. The staff are amazing, so caring to clients and visitors alike. We have been made to feel like part of the "Family". We will be back to visit and of course I will bring Willow. I know my sister-in-law
will miss you all tremendously.

Reply from Lin Cordey, Home Manager at Kensington

Thank you so much for your lovely review it is so rewarding to know we are getting it right and always strive to make our beautiful home a welcoming environment to residents, families and their friends. Please keep popping in with Willow and of course the beautiful Lady who stayed with us for 8 months and returned home.... we miss her


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Julie C (Friend of Resident) published on 9 October 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My friend has been in this care home now two years. I find the staff extremely helpful. The manager is so approachable to residents, families and friends. The cleaners are also lovely. I definitely would recommend this care home to families. It's clean and always a good selection on the menu.

Reply from Lin Cordey, Home Manager at Kensington

We very much appreciate your lovely feedback and it is a pleasure to have your support.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from P B (Wife of Resident) published on 9 October 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The home is spotlessly clean, well-presented and well-looked after. The head housekeeper is amazing. The staff are very attentive and provide everything my husband needs. He is comfortable, happy and well looked after. The food is to an excellent standard. I'm so pleased I chose Kensington.

Reply from Lin Cordey, Home Manager at Kensington

Thank you so much for your lovely review and we are also extremely pleased you chose Kensington.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Current Review Score: 9.8 (9.763)

Overview of Review Score

The Review Score of 9.8 (9.763) out of 10 for Kensington is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.8 out of 5 from 41 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 39 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.763 for Kensington is calculated as follows: ( (386 Excellents x 5) + (84 Goods x 4) + (14 Satisfactorys x 3) + (1 Poors x 2) ) ÷ 485 Ratings = 4.763

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Kensington is based on 39 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 64 registered maximum number of service users is 12.8, which has been reached with 39 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 25 May 2022

Overall
Good

  • Caring

    Good

  • Effective

    Requires improvement

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (3)

Loading

Loading

Loading

Loading

Loading

Loading

Loading events

Meet the Team (3)

Kalesi

Kalesi

Job Title: Senior Care Assistant

Joined: 2021

Kalesi has worked in Kensington since January 2021. Born In Fiji and moved to the UK in 2009 with her husband who is in the Armed forces.
Kalesi is extremely enthusiastic and loves her job. A valued member of the team by all staff and residents.


Stacey

Stacey

Job Title: Unit Manager

Joined: 2021

Stacey started with Crown Care as a Senior Carer and has since developed within the service to the role of Unit Manager. Having been in care for 19 years starting as a cadet age 16yrs.
Stacey said "I have worked in several care homes but have found Kensington to be the best place I have worked.
I am Extremely grateful for the opportunity to progress and look forward to seeing Kensington develop further"
I love coming to work every day and making a difference for the residents in our care.


Lin

Lin

Job Title: Home Manager

Lin is the Registered Home Manager & A registered Nurse with a wealth of skills, Knowledge and experience within healthcare Lin says "Good Communication is paramount with a sense of humour in the mix"
Lin loves building relationships with staff,relatives and the community.


Frequently Asked Questions about Kensington

What types of Care is Kensington registered for?

Older Person Care, Dementia, Respite Care, Learning Disability, Mental Health Condition, Physical Disability, Sensory Impairment, No Medical Intervention & Younger Adults are the registered (by the Care Quality Commission) categories of Care.

What additional types of Care does Kensington provide?

Palliative Care, Day Care, Convalescent Care, Physiotherapy, Independent Living Training, Separate Specialist Dementia Care Unit, Own GP if required & End of Life Care are other types of care provided.

How many Rooms does Kensington have?

There are 64 Single Rooms.

What are the Facilities & Services at Kensington?

Own Furniture if required, Pet Friendly (or by arrangement), Smoking not permitted, Close to Local shops, Near Public Transport, Lift, Wheelchair Access, Gardens, Bar/Café, Residents Kitchenette, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is Kensington to the centre of Northallerton?

0.3 mile(s) as the crow flies, distance by road may be significantly further.