Kensington

Finkills Way, Northallerton DL7 8UB
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9.8 66 Reviews
  • Kensington, Northallerton
Kensington is located in the bustling town of Northallerton, North Yorkshire. Taking care and support facilities to a whole new level in the local area, the warm and inviting residence provides the comforts of home with 24 hour support.

Kensington has been designed to a luxurious high standard and all 64 furnished bedrooms having en-suite wet rooms. The facilities offer bespoke care and support in a safe and welcoming environment taking Care and support to a whole new level. The warm and inviting luxury residence provides the comforts of home with 24 hour support.

The aim is to provide the highest possible standards of care and to ensure that those who come to live or stay at Kensington enjoy the full active lifestyle they deserve. Emphasis is placed on person-centred care.
Each resident is appreciated and valued as an individual, with their privacy and dignity maintained at all times.
Kensington is part of the Crown Care Group who are a family run business committed to providing the highest possible standard where dedicated teams are trained to a high degree and are available 24 hours per day. Kensington is a vibrant, welcoming care home, actively promoting independence and choice.

The team welcome enquiries and are taking admissions should Kensington be your choice for a placement please feel free to contact the friendly staff who will be more than happy to assist with any questions you may have.

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Care Provided by Kensington

  • Primary Care Categories
  • Dementia
  • Learning Disability
  • Mental Health Condition
  • No Medical Intervention
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Sensory Impairment
  • Younger Adults
  • Care Types Provided
  • Dementia Residential Care
  • Residential Care
  • For a maximum of 64 Service Users
  • Privately Owned
  • Care Offered
  • Alzheimer's
  • Asperger Syndrome
  • Autism/ASD
  • Bipolar/Manic Depression
  • Cancer Care
  • Cerebral Palsy
  • Colitis & Crohn's Disease
  • COPD/Pulmonary Disease
  • Down Syndrome
  • Epilepsy
  • Head/Brain Injury
  • Hearing Impairment
  • Huntington's Disease
  • Motor Neurone Disease
  • Multiple Sclerosis
  • Muscular Dystrophy
  • Neuropathic
  • Orthopaedic
  • Parkinson's Disease
  • Profound & Multiple Learning Disabilities
  • Schizophrenia
  • Speech Impairment
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • Day Care
  • End of Life Care
  • Independent Living Training
  • Own GP if required
  • Palliative Care
  • Physiotherapy
  • Separate Specialist Dementia Care Unit

Good to Know

  • Person in charge
  • Lin Cordey (Home Manager)
  • Admission Criteria
    • Ages 18+
  • Room Information
    • Single Rooms (64)
    • Single Rooms with ensuite Wet Room (64)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Year Purpose Built: 2020
    • Last Refurbishment: 2020
    • Number of floors: 3

Funding & Fees Guide for Kensington

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding

Facilities

  • Bar/Café
  • Close to Local shops
  • Gardens
  • Lift
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Residents Internet Access
  • Residents Kitchenette
  • Smoking not permitted
  • Television point in own room
  • Wheelchair Access
  • Visiting

  • Open visiting


  • Parking

  • Parking Available


Kensington Reviews (66)

Total of 66, showing 21-40
9.8

Kensington has a Review Score of 9.8 (9.763) out of 10, based on 41 reviews in the last 2 years. Over all time Kensington has 66 reviews.

Overall Experience

  • 61
  • 3
  • 2
  • 0
  • 0

Date Published

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Review from A N (Friend of Resident) published on 9 October 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The Kingston Care Home is excellent and my friend is very happy and so well looked after. She is cared for by the caring staff - nothing is too much trouble - the care home is extremely well run by the manager and very clean. I am a retired trained nurse and if needs be I would choose the Kensington.

Reply from Lin Cordey, Home Manager at Kensington

Thank you so much for your lovely feedback, it is gratifying to hear from someone who has worked in healthcare to complement our care and service. Let me know when you require one of our beautiful rooms.


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Review from N B (Son of Resident) published on 7 October 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff at the Kensington are really wonderful, all friendly, helpful and attentive. My father is really well looked after even though she has dementia. The food is fantastic and my father looks forward to his meals. The staff always seem very active and provide a wide range of activities for my father
to do we well as all the care he needs. If I could pick out one individual it would be this particular member of staff who seems to be able to give that extra touch all the time!

Reply from Lin Cordey, Home Manager at Kensington

Thank you for your feedback it is much appreciated and paramount to the service we deliver in order to identify any improvements required.


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Review from M B (Wife of Resident) published on 7 October 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 3.0 out of 5

The unit manager is good and always helpful. The housekeeper manager is very good and helpful.
Some genuine members of staff could be more helpful.
The food is very good and plentiful.
Feel as a full-paying resident it is very expensive.

Reply from Lin Cordey, Home Manager at Kensington

We appreciate your feedback and welcome any improvements you feel are required. Thank you for taking the time to complete a review.


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Review from Angela H (Daughter of Resident) published on 18 September 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My 94-year-old father entered Kensington Care Home for respite care at very short notice. Kensington Care Home couldn't have been more accommodating or friendly. They immediately welcomed him and he received excellent care which enabled him to make a good recovery.
Dad quickly made new friends, ate
lovely meals and started to experience the lifestyle he had enjoyed previously - without the stress of coping with daily tasks. He enjoyed being well looked after and regaining a social life, even meeting his new friends for a glass of wine before dinner.
Kensington's approach is professional as well as having the human touch and caring deeply for the needs and best interests of all its residents. Moving into full-time care was a difficult concept for Dad but being at Kensington has been such a positive experience that he has never looked back and now thinks living here has been an excellent move. It has given him back a quality of life that had previously begun to decline.

Reply from Lin Cordey, Home Manager at Kensington

Thank you for your lovely review it has been a true pleasure to have your father with us at Kensington. He has settled in extremely well & developed a network of new friends whom he enjoys a glass of wine with and a game of dominoes. We endeavour to always support the families too during this transition and welcome any feedback.


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Review from Victoria A (Respite Resident) published on 16 September 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have thoroughly enjoyed my stay here. A week of recuperation after a hip replacement. The rooms are lovely and the whole building is clean and bright. Staff are superb and nothing is too much trouble. Even the food is good! What is not to like? I 100% recommend Kensington Care Home.

Reply from Lin Cordey, Home Manager at Kensington

Thank you for taking the time to review our service, and we are so pleased to hear you enjoyed your stay.


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Review from Glynis G (Daughter of Resident) published on 11 September 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The care that was given to my dad in the last few months was second to none. He was treated with dignity, respect and love by all of the staff at Kensington. Thank you to everyone for the care you gave him and the support you gave to all the family.

Reply from Lin Cordey, Home Manager at Kensington

It was a complete pleasure to have been part of your father's care and get to know his wonderful family. His memory will live on in Kensington.


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Review from R H (Daughter of Resident) published on 15 August 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

From the first visit, I felt welcomed. The home feels more like a hotel than a care home. It is bright and light, with a friendly, warm atmosphere. It is spotless, and the food is of good quality. The staff are always friendly and supportive and nothing is ever too much trouble. Although my mother did
not wish to be there, I feel very comfortable that she was in safe hands 24/7 and her needs were met 100%. Mum and I particularly enjoyed the garden, getting outside when mobility is restricted is so important for the resident's well-being. I would highly recommend the home.

Reply from Lin Cordey, Home Manager at Kensington

Thank you most sincerely for your feedback. I will ensure this is relayed to the team, and we are happy to have made a difference in your mum's care.


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Review from J L (Resident) assisted by family/friend published on 8 April 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

First-class service, excellent environment, friendly and professional staff, nothing is too much trouble. Thank you.

Reply from Gloria Talei, Deputy Manager at Kensington

Thanks for your feedback. Always a pleasure serving you with your good sense of humour.


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Review from Carol C (Friend of Resident) published on 8 April 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

A lovely, welcoming place with great staff and manager, plenty of good-humoured banter and so comfortable.

Reply from Gloria Talei, Deputy Manager at Kensington

Thank you for your lovely comments. We also aim to ensure that our visitors feel welcomed when they are visiting with us.


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Review from John H (Son of Resident) published on 26 March 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

A lovely, friendly home with professional, personable, lovely carers and other staff members.

Reply from Lin Cordey, Home Manager at Kensington

Thank you for your feedback we are pleased to hear the standard of care was good and we all cared deeply for your mum.


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Review from Ann M (Respite Resident) published on 22 February 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The food was excellent, with many choices to suit all. The staff were extremely kind and caring and nothing was too much trouble. The building was well designed and equipped with all facilities you could need. I would not hesitate to stay there again for respite care. Well done to all concerned. Thank
you.

Reply from Lin Cordey, Home Manager at Kensington

Thank you very much for taking the time to review and I am pleased your respite stay with us was enjoyable. I will pass your compliments on to my wonderful team and we hope to see you again in the future.


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Review from A A (Husband of Resident) published on 23 January 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very impressed by the professional care and attention of all staff on whom the pressure must be enormous. Old people are so frail and need much love and patience. It must be difficult to find and keep staff happy and committed. It takes a special kind of Angel.

Reply from Denise Stephenson, Managing Director at Kensington

There never were truer words said than what you say about our special dedicated staff at Kensington.
You are quite right, they are all special kinds of Angels!
Thank you for telling us all how you feel.
Kindest regards.


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Review from Mark W (Brother of Resident) published on 22 January 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

We are very pleased with the beautiful home and lovely staff. Kensington could not be better. (I might book myself in for 20 years time).

Reply from Denise Stephenson, Managing Director at Kensington

Thank you so much for taking the time to leave this lovely review for Kensington Care Home, Mark, it means so much to all our staff and we all really appreciate it.


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Review from Emma W (Niece of Resident) published on 22 January 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Always such a warm and friendly place to visit. My uncle is so happy here and the staff are great!

Reply from Denise Stephenson, Managing Director at Kensington

Hi Emma
I want to sincerely thank you for taking the time and trouble to tell us of your positive experiences when visiting our Kensington Care Home. I am very proud to hear your lovely feedback and I also want to say thank you to all our dedicated staff who always go above and beyond every single day.
Kindest regards.


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Review from P A (Daughter of Resident) published on 18 January 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

On the whole, the care is extremely good and senior staff is soon aware and responsive to any health issues. All staff are pleasant, caring and kind. There would appear to be a regular turnover of staff, I have observed some caring and dedicated staff leaving, I would imagine for better-paid employment.
The best care home I've come into contact with.

Reply from Lin Cordey, Home Manager at Kensington

Many thanks for your review. We endeavour to maintain an excellent care service. Any recent staff who have left the service are pursuing career development and we would support these opportunities.


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Review from S B (Son of Resident) published on 15 January 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

As ever the home is a pleasure to visit. The care staff are brilliant and everyone treats me very kindly, over the course of a year we have become friends. I know that my mother is safe and well looked after.

Reply from Lin Cordey, Home Manager at Kensington

Thank you for your feedback we always endeavour to support & welcome families and friends.


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Review from K F (Son of Resident) published on 10 January 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum has been in Kensington Care Home for over a year and this is an excellent home. The staff and management are very caring and provide excellent care. The décor and facilities are second to none. Overall this has the feel of a five star hotel. Excellent!

Reply from Lin Cordey, Home Manager at Kensington

Thank you for your feedback, we very much appreciate it.


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Review from J K (Son of Resident) published on 4 January 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Professional, caring, diligent staff. Warm, friendly atmosphere and plenty of activities for those in the home to engage in. Leadership is first-rate, creating quality care and welfare.

Reply from Lin Cordey, Home Manager at Kensington

We appreciate your kind and positive feedback and thank you for your support.


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Review from Diana F (Daughter-in-law of Resident) published on 29 December 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother-in-law has been a resident since last year with dementia, she has had first class care from all the staff and has settled very well. The standards in the care home have never faltered, it is like a five star hotel! I would not hesitate to recommend Kensington. All the staff are pleasant, obliging
and helpful, it makes such a different to relatives to have a happy environment and staff engagement. Thank you.

Reply from Lin Cordey, Home Manager at Kensington

Thank you for your review, we continually strive to provide a good level of care and appreciate feedback.


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Review from A T (Son of Resident) published on 30 November 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother was admitted to Kinsington two months ago, she has received excellent care and attention from all the staff who care for her. I am pleased to say with all the professional support and care she has settled in very well. She likes all the care staff and the other residents as her companions.
My mother is well cared for and treated with the utmost dignity and respect. The staff have gone the extra made in understanding her care needs and it shows in their care delivery.

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Current Review Score: 9.8 (9.763)

Overview of Review Score

The Review Score of 9.8 (9.763) out of 10 for Kensington is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.8 out of 5 from 41 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 39 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.763 for Kensington is calculated as follows: ( (386 Excellents x 5) + (84 Goods x 4) + (14 Satisfactorys x 3) + (1 Poors x 2) ) ÷ 485 Ratings = 4.763

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Kensington is based on 39 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 64 registered maximum number of service users is 12.8, which has been reached with 39 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 25 May 2022

Overall
Good

  • Caring

    Good

  • Effective

    Requires improvement

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (3)

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Meet the Team (3)

Kalesi

Kalesi

Job Title: Senior Care Assistant

Joined: 2021

Kalesi has worked in Kensington since January 2021. Born In Fiji and moved to the UK in 2009 with her husband who is in the Armed forces.
Kalesi is extremely enthusiastic and loves her job. A valued member of the team by all staff and residents.


Stacey

Stacey

Job Title: Unit Manager

Joined: 2021

Stacey started with Crown Care as a Senior Carer and has since developed within the service to the role of Unit Manager. Having been in care for 19 years starting as a cadet age 16yrs.
Stacey said "I have worked in several care homes but have found Kensington to be the best place I have worked.
I am Extremely grateful for the opportunity to progress and look forward to seeing Kensington develop further"
I love coming to work every day and making a difference for the residents in our care.


Lin

Lin

Job Title: Home Manager

Lin is the Registered Home Manager & A registered Nurse with a wealth of skills, Knowledge and experience within healthcare Lin says "Good Communication is paramount with a sense of humour in the mix"
Lin loves building relationships with staff,relatives and the community.