Kensington

Finkills Way, Northallerton DL7 8UB
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9.8 66 Reviews
  • Kensington, Northallerton
Kensington is located in the bustling town of Northallerton, North Yorkshire. Taking care and support facilities to a whole new level in the local area, the warm and inviting residence provides the comforts of home with 24 hour support.

Kensington has been designed to a luxurious high standard and all 64 furnished bedrooms having en-suite wet rooms. The facilities offer bespoke care and support in a safe and welcoming environment taking Care and support to a whole new level. The warm and inviting luxury residence provides the comforts of home with 24 hour support.

The aim is to provide the highest possible standards of care and to ensure that those who come to live or stay at Kensington enjoy the full active lifestyle they deserve. Emphasis is placed on person-centred care.
Each resident is appreciated and valued as an individual, with their privacy and dignity maintained at all times.
Kensington is part of the Crown Care Group who are a family run business committed to providing the highest possible standard where dedicated teams are trained to a high degree and are available 24 hours per day. Kensington is a vibrant, welcoming care home, actively promoting independence and choice.

The team welcome enquiries and are taking admissions should Kensington be your choice for a placement please feel free to contact the friendly staff who will be more than happy to assist with any questions you may have.

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Care Provided by Kensington

  • Primary Care Categories
  • Dementia
  • Learning Disability
  • Mental Health Condition
  • No Medical Intervention
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Sensory Impairment
  • Younger Adults
  • Care Types Provided
  • Dementia Residential Care
  • Residential Care
  • For a maximum of 64 Service Users
  • Privately Owned
  • Care Offered
  • Alzheimer's
  • Asperger Syndrome
  • Autism/ASD
  • Bipolar/Manic Depression
  • Cancer Care
  • Cerebral Palsy
  • Colitis & Crohn's Disease
  • COPD/Pulmonary Disease
  • Down Syndrome
  • Epilepsy
  • Head/Brain Injury
  • Hearing Impairment
  • Huntington's Disease
  • Motor Neurone Disease
  • Multiple Sclerosis
  • Muscular Dystrophy
  • Neuropathic
  • Orthopaedic
  • Parkinson's Disease
  • Profound & Multiple Learning Disabilities
  • Schizophrenia
  • Speech Impairment
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • Day Care
  • End of Life Care
  • Independent Living Training
  • Own GP if required
  • Palliative Care
  • Physiotherapy
  • Separate Specialist Dementia Care Unit

Good to Know

  • Person in charge
  • Lin Cordey (Home Manager)
  • Admission Criteria
    • Ages 18+
  • Room Information
    • Single Rooms (64)
    • Single Rooms with ensuite Wet Room (64)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Year Purpose Built: 2020
    • Last Refurbishment: 2020
    • Number of floors: 3

Funding & Fees Guide for Kensington

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding

Facilities

  • Bar/Café
  • Close to Local shops
  • Gardens
  • Lift
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Residents Internet Access
  • Residents Kitchenette
  • Smoking not permitted
  • Television point in own room
  • Wheelchair Access
  • Visiting

  • Open visiting


  • Parking

  • Parking Available


Kensington Reviews (66)

Total of 66, showing 41-60
9.8

Kensington has a Review Score of 9.8 (9.763) out of 10, based on 41 reviews in the last 2 years. Over all time Kensington has 66 reviews.

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Review from Elizabeth A (Daughter of Resident) published on 30 April 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I never thought that Dad would end up in a care home, but it became evident very quickly that he needed 24-hour care. The Kensington was recommended, and I spoke with the manager and made an appointment to view the place. The deputy manager was on duty when my friend and I came to look around. She knew
that I needed Dad in there quickly, and this happened seamlessly, and it was both the manager and deputy manager, who were there to greet him the following night. I was very impressed and have continued to be so. All the staff are lovely, professional, friendly and genuinely care about their clients. I have nothing but praise for this care home which is spotlessly clean and more like a classy hotel. The food is also wonderful. Nothing is ever too much trouble. Sadly, my lovely dad passed away very recently, and this was dealt with compassionately and professionally. I received such excellent care from the staff on duty that day, and I will never forget their kindness. Thank you to you all.

Reply from Lin Cordey, Home Manager at Kensington

Thank you for your lovely feedback; we are privileged to have cared for your lovely dad and always endeavour to support the family with love, affection and, of course, copious cups of tea.


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Review from Bryn G (Son of Resident) published on 27 September 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

If you are looking for a care home in the Northallerton area then do not look any further than Kensington. My father moved in there from hospital after a hip replacement. He'd been suffering from dementia and his operation had exacerbated his condition making it impossible for my mum to provide him
with the care he required. A member of staff made the transition from hospital as smooth as possible and we are eternally grateful for everything that she did. He received great care from the staff and was treated with such dignity.
Walking into Kensington is not like walking into a care home. My mum always felt as though she was walking into her second home when visiting my dad. All the staff were so warm and friendly from management to maintenance guys. Nothing was ever too much trouble.
My father's health deteriorated rapidly due to his operation and when he passed away the staff were so supportive and sensitive.
We are so grateful to everyone at Kensington. Thank you!

Reply from Lin Cordey, Home Manager at Kensington

Thank you for your complimentary review I am so pleased we were able to provide support and care to your father and family members. Our philosophy at Kensington is teamwork and we value feedback which encompasses the fact we are working in the right direction... Thank you.


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Review from Sally D (Sister-in-law of Resident) published on 24 June 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Kensington is a good place to be, my brother-in-law is in exceptionally good hands. His needs are all met and the staff are so kind to him, they give a life worth living and with not many visits. I know he's well loved and looked after and compared to his life a year ago. Kensington has improved his
quality of life immensely.

Reply from Lin Cordey, Home Manager at Kensington

We are so pleased he has settled with us so well at Kensington.


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Review from S M (Niece of Resident) published on 24 June 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The level of care is very high and the friendly nature of the staff is wonderful to see. My uncle has come on in leaps and bounds since his arrival.

Reply from Lin Cordey, Home Manager at Kensington

We are delighted he has settled in well with us here at Kensington.


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Review from H T (Resident) published on 22 June 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

From the boss to the bottlewasher, you could not wish for better or happier staff.

Reply from Lin Cordey, Home Manager at Kensington

Thank you for your response we passionate about care delivery.


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Review from Lynda W (Daughter of Resident) published on 9 June 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I’m always welcomed with a happy welcoming hello and smile from the staff. The staff are all very friendly and professional and caring. Dad has been in since November and is very well looked after. The garden is lovely to sit out in weather permitting (it is Yorkshire).

Reply from Lin Cordey, Home Manager at Kensington

Thank you for your lovely feedback, we are so pleased Dad has settled so well with us at Kensington.


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Review from Richard C (Son of Resident) published on 25 March 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother is a resident since October 20201, and we have seen a great improvement in her health and wellbeing. The food is varied, and Mother speaks highly of the choices and good homecooked meals. The staff are all sociable, and nothing is too much trouble for them, giving quality care. Rooms are spacious
and well equipped, modern and a homely feel. All in all, my mother is very happy there.

Reply from Lin Cordey, Home Manager at Kensington

Thank you so much for your lovely feedback; it is very much appreciated. We are pleased mum has settled at Kensington, and you may rest assured she will be extremely well cared for.


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Review from Patricia C (Daughter-in-law of Resident) published on 25 March 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I can't praise the staff enough. We always get a warm and friendly greeting from them. They are professional, compassionate and very caring. They will do anything within their power for the residents and their families. I noticed a vast improvement in her health and well-being after only a few weeks
of being there. The choice of homemade meals is very good, and having a hair salon is a bonus. The rooms are ample in size, modern and always clean. I would highly recommend Kensington to anyone. It gives us peace of mind that she is being well cared for.

Reply from Lin Cordey, Home Manager at Kensington

Much appreciate your positive feedback. We are so pleased mum has settled in well here at Kensington and also developed a network of friends here. Thank you.


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Review from Fiona C (Daughter of Resident) published on 16 November 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum was a resident at Kensington from May 2021 until she died last week. During this time she was extremely well cared for by the whole team. We were so fortunate that Mum was placed there by social services initially as a hospital discharge and then chose to stay. Kensington was a 60 mile round
trip from my home in York but still, very much the right place for her as previously I had visited several care homes nearer to me and Kensington stood out from all those I had seen.
This was not just because of the high quality of the surroundings, home-cooked food, facilities like a hair salon that promote wellbeing. There is a very personal, individualised approach to caring for the residents. There is also a caring, compassionate, positive and energetic approach to providing this care which is tangible.
The home has excellent links with the local surgeries and community nursing teams which was invaluable for my mum when she received end of life care.
Highly recommended.

Reply from Lin Cordey, Home Manager at Kensington

Thank you so much for your excellent feedback. It was a pleasure to care for your mum and it is also vitally important that we support families too. We are passionate about the service we provide and will continue to develop this beautiful home with a holistic approach to care delivery for all.


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Review from Sarah R (Daughter of Resident) published on 16 November 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I cannot express how well my mum was looked after at Kensington care home in Northallerton. Every member of staff in there, from the manager to carers and everyone else, went above and beyond their duties to make Mum comfortable and enjoy her stay until she sadly passed away. We couldn't have asked
any more from anyone.
Thank you so much everyone for being there for Mum and all our family.

Reply from Lin Cordey, Home Manager at Kensington

Thank you for your kind review. Your mum was a beautiful lady loved by us all at Kensington and will always be remembered with a smile. She was a true character with a lovely family who we all feel privaliged to have known.


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Review from L A (Friend of Resident) published on 17 September 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

How lovely to visit a care home that puts the care of their residents at the top of the list! Kind, thoughtful, caring staff with time for everyone, residents and visitors alike. A wonderful place full of empathy, happy residents, and happy staff managed with so much care. My friend was so happy here!

Reply from Lin Cordey, Home Manager at Kensington

Thank you for your lovely review. We are so pleased to have met your special friend and although she wasn't with us very long she made an impact on us all and will be forever in our hearts.


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Review from Keith D (Son of Resident) published on 6 August 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

This is the second review I have left for Kensington, but it will sadly be my last as my Mum passed away peacefully at the home this week. I just wanted to say how pleased we have been with the care and attention she received from the absolutely brilliant staff at Kensington in the final months of her
life. While she was there she was as happy and content as I have seen her for some time, always ready with a smile and clearly enjoying the activities (and plentiful cakes) that the home provided. We couldn't be more satisfied with the service and care she got. I hope it's some significant time before I need it, but I'm putting my name on the waiting list!

Reply from Lin Cordey, Home Manager at Kensington

Thank you Keith for your lovely review we are passionate about our care delivery and so pleased to have cared for your lovely mum. I have booked your bed!


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Review from Peter L (Son of Resident) published on 26 July 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Our mum was only at Kensington for a few weeks before she passed after years of age-related illnesses but she was so well cared for and treated with dignity by all the wonderful staff and management. We haven’t seen Mum smile for a while but since being at Kensington she was so happy and felt truly
safe. The staff genuinely cared for Mum’s wellbeing. There are lots of activities to take part in and the food is nutritious and cooked with care. The chef would make up food for Mum if the day's choice was not to Mum’s liking. The building is lovely and beautifully presented. There are nice facilities such as a hairdresser/beautician room. Mum felt so much better having her hair cut and nails painted. The lounge is a delight with a bar area. The bar top has lots of delicious cakes to try.

Reply from Lin Cordey, Home Manager at Kensington

Thank you for your lovely review. It is a pleasure to remove the stigma from care homes. We are passionate about the service we provide.


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Review from Catherine M (Daughter of Resident) published on 22 June 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum was discharged from hospital to a care home that did not meet her needs. She was very unhappy and her health and well-being were rapidly declining. After 10 days I removed her as I had discovered the Kensington and was made to feel very welcome and assured that my mum’s needs would be met. I
am delighted with how my mum has settled and in less than 2 weeks, she feels safe and is being extremely well cared for. The manager and her team are caring and nurturing, they are passionate about offering high-quality care. It makes a huge difference to know that my mum is settling in and beginning to smile again. I feel totally reassured that the Kensington is absolutely the right place for my mum and would like to thank the whole team for making us feel so welcome.

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Review from Louise D (Daughter of Resident) published on 7 June 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The Kensington is a first-class home. The rooms are beautiful, the food is nutritious and varied (the cakes are gorgeous!). There is a daily programme of activities, but best of all are the staff. Everyone is caring and professional and it is their positive, buoyant approach that makes the home so wonderful.

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Review from Pat C (Daughter of Resident) published on 12 May 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum moved into Kensington in March and received a very friendly reception on arrival, by the manager and carers. Mum settled in remarkably well, after being very unhappy elsewhere, the difference in her was wonderful to see within days. Staff do anything and everything to make sure everyone feels valued,
important and cared for. The food is always talked about, chefs serve nutritious, balanced and appetising food. They also serve homemade cakes and biscuits, which are always delicious! The rooms are large and spacious and well decorated and kept immaculately clean, with en suite facilities. Nothing is too much to ask of the carers, always friendly, smiling, polite and helpful.
Overall a beautiful, friendly, well run care home.
If you choose Kensington for a loved one I’m sure you won’t be disappointed

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Review from Susan B (Daughter of Resident) published on 12 April 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

How lucky we were to find the Kensington Care Home and all of its staff. I would not have believed the standard of care could be so good anywhere, but we were lucky to find this exceptional level of care at our time of greatest need. Mum was in the home for just a matter of weeks, however, she really
enjoyed her time with the warm, caring, thoughtful, helpful and compassionate team of staff, who went above and beyond to provide individualised and special care to Mum, making her feel very much loved, looked after and at home. The manager and her handpicked team of staff shared values to provide the very best care and quality of life possible shone through at all times and I cannot recommend the service highly enough. This is a real asset for the people of Northallerton. Thank you, to the manager and every member of your fabulous team for taking us on board as a family and helping us in so many ways during this exceptionally difficult time.

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Review from Jessica R (Stepdaughter of Resident) published on 1 April 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I’ve been visiting my step-father for three weeks while he’s staying here until my mum is fully recovered after a hip replacement. He has Alzheimer’s and is unable to care for himself and we needed to find a lovely home for him for respite until Mum is fully fit again. We are thrilled with the exceptional
care he’s is receiving, all the staff are amazing and go above and beyond to help. Their passion and dedication shine through.
He has been busy each day with wonderful activities, from theme days and quizzes to keep fit exercises. Mum can rest and recuperate knowing that her loving husband is happy and safe.

Reply from Clare Erskine, Home Manager at Kensington

Thank you so much for your lovely feedback, we are so happy that your step-father is enjoying his stay with us. Also, that you as a family feel confident and happy with how our home is supporting your family. We understand very much the importance of making sure everyone is involved in activities that each resident enjoys. We are passionate about supporting and caring well for everyone within our home and we are so delighted that you feel this is reflected in what the home team do every day. I will make sure I feed your lovely compliments back to the home team. Thank you once again for taking the time to review our home, this is very much appreciated.


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Review from Jane K (Daughter of Resident) published on 19 March 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum moved into Kensington at the beginning of March after leaving a care home where she was very unhappy and cried most of the time. We now have a happy Mum who is full of smiles and chatter, as a family we are so pleased to see the transformation in Mum in such a short time. The staff are so good,
thoughtful, helpful and very caring, not only to Mum but, to us as a family and really do want the best for Mum.
They actually care about Mum as a family would do. My Mum's facial expressions and looks have all changed for the better we have got our mother back which is wonderful. Mum loves her regular trips to the salon for her hair and nails done and loves the chef who brings her meals which she really enjoys. Mum never had an appetite previously.
My sister was able to visit Mum in her room for the first time and said the rooms are beautiful and spacious. Thank you so much, to all of the lovely staff. We are so happy to know that Mum is having a lovely life.

Reply from Clare Erskine, Home Manager at Kensington

Thank you so much for your lovely feedback, we are delighted Mum has settled well into our home. All the team at the Kensington feel as though we have built a warm, kind, caring and compassionate home. We truly like people to feel they are fully valued, respected and treated with the utmost respect at all times. We are so lucky to be in our roles supporting wonderful people who trust us to care. It is also fantastic to feel that you and your family also feel supported because we really wish to make everyone feel welcome, listened to and ultimately part of our lovely home.


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Review from Yvonne B (Daughter of Resident) published on 19 March 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother moved to Kensington Care Home, due to her dementia, she left another home which was an excellent care home, but it was becoming obvious as her dementia progressed she would need more care. As a home specially built for dementia sufferers she has blossomed, the activities are excellent, and
the care is fantastic, she is very happy, and has made lots of new friends. The home is perfectly centralised, near to the hospital, doctors, dentists, and all amenities, unfortunately, my mother had a habit of running off on her zimmer, it was amazing how far she got but since she moved to Kensington, she has never tried to run away. Hopefully she has now settled down. I cannot thank the staff enough, especially the manager.

Reply from Clare Erskine, Home Manager at Kensington

Thank you so much for your lovely comments. As a home, we try very hard to have lots of stimulating activities in the home, both in groups and one to one. Mum has settled in so well and seems to very much enjoy the homes atmosphere and activities. We are delighted that you feel Mum has settled well into our home, we understand how important it is that families trust us to really care well for their loved ones. Once again thank you so much for your lovely feedback and I will make sure to feedback to the whole team.


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Current Review Score: 9.8 (9.763)

Overview of Review Score

The Review Score of 9.8 (9.763) out of 10 for Kensington is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.8 out of 5 from 41 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 39 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.763 for Kensington is calculated as follows: ( (386 Excellents x 5) + (84 Goods x 4) + (14 Satisfactorys x 3) + (1 Poors x 2) ) ÷ 485 Ratings = 4.763

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Kensington is based on 39 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 64 registered maximum number of service users is 12.8, which has been reached with 39 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 25 May 2022

Overall
Good

  • Caring

    Good

  • Effective

    Requires improvement

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (3)

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Meet the Team (3)

Kalesi

Kalesi

Job Title: Senior Care Assistant

Joined: 2021

Kalesi has worked in Kensington since January 2021. Born In Fiji and moved to the UK in 2009 with her husband who is in the Armed forces.
Kalesi is extremely enthusiastic and loves her job. A valued member of the team by all staff and residents.


Stacey

Stacey

Job Title: Unit Manager

Joined: 2021

Stacey started with Crown Care as a Senior Carer and has since developed within the service to the role of Unit Manager. Having been in care for 19 years starting as a cadet age 16yrs.
Stacey said "I have worked in several care homes but have found Kensington to be the best place I have worked.
I am Extremely grateful for the opportunity to progress and look forward to seeing Kensington develop further"
I love coming to work every day and making a difference for the residents in our care.


Lin

Lin

Job Title: Home Manager

Lin is the Registered Home Manager & A registered Nurse with a wealth of skills, Knowledge and experience within healthcare Lin says "Good Communication is paramount with a sense of humour in the mix"
Lin loves building relationships with staff,relatives and the community.