Kensington

Finkills Way, Northallerton DL7 8UB
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9.8 66 Reviews
  • Kensington, Northallerton
Kensington is located in the bustling town of Northallerton, North Yorkshire. Taking care and support facilities to a whole new level in the local area, the warm and inviting residence provides the comforts of home with 24 hour support.

Kensington has been designed to a luxurious high standard and all 64 furnished bedrooms having en-suite wet rooms. The facilities offer bespoke care and support in a safe and welcoming environment taking Care and support to a whole new level. The warm and inviting luxury residence provides the comforts of home with 24 hour support.

The aim is to provide the highest possible standards of care and to ensure that those who come to live or stay at Kensington enjoy the full active lifestyle they deserve. Emphasis is placed on person-centred care.
Each resident is appreciated and valued as an individual, with their privacy and dignity maintained at all times.
Kensington is part of the Crown Care Group who are a family run business committed to providing the highest possible standard where dedicated teams are trained to a high degree and are available 24 hours per day. Kensington is a vibrant, welcoming care home, actively promoting independence and choice.

The team welcome enquiries and are taking admissions should Kensington be your choice for a placement please feel free to contact the friendly staff who will be more than happy to assist with any questions you may have.

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Care Provided by Kensington

  • Primary Care Categories
  • Dementia
  • Learning Disability
  • Mental Health Condition
  • No Medical Intervention
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Sensory Impairment
  • Younger Adults
  • Care Types Provided
  • Dementia Residential Care
  • Residential Care
  • For a maximum of 64 Service Users
  • Privately Owned
  • Care Offered
  • Alzheimer's
  • Asperger Syndrome
  • Autism/ASD
  • Bipolar/Manic Depression
  • Cancer Care
  • Cerebral Palsy
  • Colitis & Crohn's Disease
  • COPD/Pulmonary Disease
  • Down Syndrome
  • Epilepsy
  • Head/Brain Injury
  • Hearing Impairment
  • Huntington's Disease
  • Motor Neurone Disease
  • Multiple Sclerosis
  • Muscular Dystrophy
  • Neuropathic
  • Orthopaedic
  • Parkinson's Disease
  • Profound & Multiple Learning Disabilities
  • Schizophrenia
  • Speech Impairment
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • Day Care
  • End of Life Care
  • Independent Living Training
  • Own GP if required
  • Palliative Care
  • Physiotherapy
  • Separate Specialist Dementia Care Unit

Good to Know

  • Person in charge
  • Lin Cordey (Home Manager)
  • Admission Criteria
    • Ages 18+
  • Room Information
    • Single Rooms (64)
    • Single Rooms with ensuite Wet Room (64)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Year Purpose Built: 2020
    • Last Refurbishment: 2020
    • Number of floors: 3

Funding & Fees Guide for Kensington

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding

Facilities

  • Bar/Café
  • Close to Local shops
  • Gardens
  • Lift
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Residents Internet Access
  • Residents Kitchenette
  • Smoking not permitted
  • Television point in own room
  • Wheelchair Access
  • Visiting

  • Open visiting


  • Parking

  • Parking Available


Kensington Reviews (66)

Total of 66, showing 61-66
9.8

Kensington has a Review Score of 9.8 (9.763) out of 10, based on 41 reviews in the last 2 years. Over all time Kensington has 66 reviews.

Overall Experience

  • 61
  • 3
  • 2
  • 0
  • 0

Date Published

66
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41
25

Review from Natalie S (Granddaughter of Resident) published on 25 January 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff at Kensington go above and beyond to make sure the residents are happy, well cared for and receiving a great quality of life. They have engaged my grandfather in activities that have helped him to be mentally stimulated and have provided a warm caring environment for him to live in. They continually
provide updates on Grandad’s activities, health and well-being. It is clear to see the staff that work here have a genuine love for their job and are very caring people. All of this is especially important at present due to the current pandemic when we are unable to visit him. We feel reassured that he is well cared for, happy and safe, and we would highly recommend the care home to others.

Reply from Clare Erskine, Home Manager at Kensington

Thank you so very much for spending the time to write and submit your lovely review, this means an awful lot to the whole staff team. We appreciate how difficult it is for the residents and their loved ones during the pandemic and we will always go above and beyond in supporting everyone. Your grandfather has settled so well with us, from the very first day he walked into the home he has embraced every aspect of what the home has to offer. He seems to have grown in confidence and just radiates happiness, such a pleasure to see how engaged he is with everyone around him. He is loving life and his progress is fantastic, we are so happy that the family feel reassured during what must be a difficult time for you all. Once again thank you for your lovely comments we will share them with the team.


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Review from Alyson S (Daughter of Resident) published on 25 January 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My Dad moved into the Kensington at the end of November. He is so happy there, the staff are wonderful, and as a family, we can see such a change in him, he has started to gain weight and has been joining in with the activities. I love going onto the Kensington Facebook page and seeing what he’s been
doing. I also like that there is a stream and public walkway for him to look out on, which will be lovely in the summer.

Reply from Clare Erskine, Home Manager at Kensington

Thank you so much for spending the time to write such a lovely review of the home and support for your dad. We are so pleased dad has settled in so well with us and is enjoying life to the full. The home is well situated for the residents to enjoy the gardens and surrounding area and we cannot wait until the weather improves so we can enjoy our lovely outside space. The residents are currently busy designing extra features, such as birdhouses, water features and planting. I know dad has enjoyed this planning and designing and is very much looking forward to getting out in the gardens and putting the plans into action! Once again thank you so much for taking the time to write your review, this is really appreciated by the home and we will ensure we share with all the staff team.


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Review from Kimberley S (Granddaughter of Resident) published on 25 January 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The manager and her team have gone above and beyond what I ever wished a care home could provide. My grandad has worked hard all his life, and I am so happy that he is now in a care home he deserves, not only is it beautiful, but it is such a happy environment for elderly residents. Covid hasn’t stopped
the events coordinator doing a wide range of games, baking and crafts. Seeing my grandad looking so happy on regular Facebook posts makes my day. They keep in contact with me and other family members on a regular basis as they understand how hard it has been for families being separated for all this time. I feel much better about the current situation knowing he is here surrounded by staff who genuinely care about him. I cant wait to be allowed into the care home when it is safe to do so to try out some of the beautiful afternoon teas I have seen photos of and meet my grandads new friends. Keep doing what you are doing team Kensington.

Reply from Clare Erskine, Home Manager at Kensington

Thank you so much for taking the time to write such a lovely review, we will make sure it is fully shared with the home team. We all love what we do here and the staff will always go that extra mile for our residents and their families. We are honoured you chose our home and we are so very happy that your grandad is with us and as you say really enjoying everyday life. We say we are here to make a difference and we genuinely want every single resident to have the best of everything and be fully respected for the wonderful and unique people they are.


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Review from Barbara H (Daughter-in-law of Resident) published on 25 January 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff are all very friendly, helpful and no request is too much. Communication is a little difficult at present, but my mother-in-law seems happy and settled. She says the food is lovely and she has put weight on!

Reply from Clare Erskine, Home Manager at Kensington

Thank you so much for your lovely comments and such high ratings. We understand that visiting is difficult during the pandemic, but we are here to fully support the families and will help in any way we can.


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Review from Hayley F (Granddaughter of Resident) published on 13 January 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We moved my grandad to this home early December from another home, where he was very unhappy and had lost a considerable amount of weight. I cannot believe the change in my grandad straight away, he started eating again, so happy and relaxed and settled in much quicker than we expected. The manager
is a lovely caring person and has employed the best staff who all have the same goal to give residents the best care. The care home is beautiful, bright and airy and furnished to a very high standard. My grandad has participated in so many activities already, which he has thoroughly enjoyed. We see photos of grandad daily through social media, so many friends and family have commented on how happy and well he looks compared to a few months ago. Nothing is too much for this care home; the team go above and beyond. Cannot recommend enough.

Reply from Clare Erskine, Home Manager at Kensington

Thank you so much for your lovely review this means the world to us at the Kensington. We are so happy that your Granddad has decided to come and join us all. We are so pleased he is enjoying all the homes lovely environment, facilities and daily activities. It is such a pleasure to see your grandad settle in so well and really engage in everything within the home. Our pleasure comes from the very people who trust us to care and their happiness and joy in daily life. We are overwhelmed by such fantastic compliments, but we only want the best for everybody and that includes residents and their loved ones. Your review will be shared by the whole team and I am sure they will be so proud to have received such a wonderful review. Once again thank you so much.


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Review from Cathrine B (Daughter of Resident) published on 13 January 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My dad is one of the first residents of Kensington care home, what a difference it has made to his life, he is so happy and loves all the staff who look after him. Well done, I wish you all the best for 2021.

Reply from Clare Erskine, Home Manager at Kensington

Thank you so much for your lovely review, we are so happy that your dad is enjoying his daily life with us at the Kensington. Our lovely dedicated and compassionate staff team are so caring and they love supporting all the residents in the home. When we see the residents happy, smiling and thriving it means the world to us all. We cannot thank you enough for spending time to write and submit your review, this will be shared with the whole home team. We also wish you and your lovely family all the very best for 2021.


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Current Review Score: 9.8 (9.763)

Overview of Review Score

The Review Score of 9.8 (9.763) out of 10 for Kensington is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.8 out of 5 from 41 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 39 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.763 for Kensington is calculated as follows: ( (386 Excellents x 5) + (84 Goods x 4) + (14 Satisfactorys x 3) + (1 Poors x 2) ) ÷ 485 Ratings = 4.763

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Kensington is based on 39 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 64 registered maximum number of service users is 12.8, which has been reached with 39 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 25 May 2022

Overall
Good

  • Caring

    Good

  • Effective

    Requires improvement

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (3)

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Meet the Team (3)

Kalesi

Kalesi

Job Title: Senior Care Assistant

Joined: 2021

Kalesi has worked in Kensington since January 2021. Born In Fiji and moved to the UK in 2009 with her husband who is in the Armed forces.
Kalesi is extremely enthusiastic and loves her job. A valued member of the team by all staff and residents.


Stacey

Stacey

Job Title: Unit Manager

Joined: 2021

Stacey started with Crown Care as a Senior Carer and has since developed within the service to the role of Unit Manager. Having been in care for 19 years starting as a cadet age 16yrs.
Stacey said "I have worked in several care homes but have found Kensington to be the best place I have worked.
I am Extremely grateful for the opportunity to progress and look forward to seeing Kensington develop further"
I love coming to work every day and making a difference for the residents in our care.


Lin

Lin

Job Title: Home Manager

Lin is the Registered Home Manager & A registered Nurse with a wealth of skills, Knowledge and experience within healthcare Lin says "Good Communication is paramount with a sense of humour in the mix"
Lin loves building relationships with staff,relatives and the community.