Kimberly West Care Centre

27 Tollgate Road, Salisbury SP1 2JA
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10 36 Reviews
  • Kimberly West Care Centre, Salisbury
Situated near the centre of Salisbury, the Kimberly West Care Centre provides comfort, practicality and safety for up to 27 residents.

Not just a care home, Kimberly West offers a range of specialist in-house and outreach services, accessible 24/7, including:

•        Flexible facilities utilising the latest technology to provide outstanding support for convalescence, dementia and end-of-life.
•        En-suite rooms with electric hoists
•        Integral health spa, social club and activity spaces.
•        Accommodation for relatives and community support staff.
•        Full CCTV overt recording system, electable for bedrooms.
•        Education facilities to provide help with ongoing care.

However long or short the stay, whether the needs are medical, personal or social, everyone can enjoy comprehensive, individual care at Kimberly West.

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Care Provided by Kimberly West Care Centre

  • Primary Care Categories
  • Dementia
  • Learning Disability
  • Mental Health Condition
  • No Medical Intervention
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Sensory Impairment
  • Substance Misuse
  • Younger Adults
  • Care Types Provided
  • Dementia Nursing Care
  • Dementia Residential Care
  • Nursing Care
  • Residential Care
  • For a maximum of 54 Service Users
  • Privately Owned
  • Care Offered
  • AIDS/HIV
  • Alcohol Dependence (past or present)
  • Alzheimer's
  • Asperger Syndrome
  • Autism/ASD
  • Bariatric Care/Obesity
  • Bipolar/Manic Depression
  • Colitis & Crohn's Disease
  • COPD/Pulmonary Disease
  • Drug Dependence (past or present)
  • Epilepsy
  • Head/Brain Injury
  • Hearing Impairment
  • Huntington's Disease
  • Korsakoff Syndrome
  • Motor Neurone Disease
  • Multiple Sclerosis
  • Muscular Dystrophy
  • Orthopaedic
  • Parkinson's Disease
  • Prader-Willi Syndrome
  • Schizophrenia
  • Speech Impairment
  • Spina Bifida & Hydrocephalus
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • End of Life Care
  • Own GP if required
  • Palliative Care

Good to Know

  • Person in charge
  • Jodie Airey (Manager)
  • Admission Criteria
    • Ages 18+
  • Room Information
    • Single Rooms (54)
    • Single Rooms with ensuite Wet Room (54)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Year Purpose Built: 2017
    • Number of floors: 4

Funding & Fees Guide for Kimberly West Care Centre

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Nursing Care £1,225 – £1,725

  • Refer to fee information sheet, sample contract and key information documents on the Wessex Care website.


    Provide shared rooms for patients with prices on application as each patient may have different needs.


    Wessex Care charge 'per night' for Self-Funded Respite Residential Care at £200 per night for up to two weeks.
  • (these prices are only a guideline, please contact Kimberly West Care Centre to find out the exact price for your requirements)

Facilities

  • Bar/Café
  • Close to Local shops
  • Gardens
  • Lift
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Internet Access
  • Residents Kitchenette
  • Television point in own room
  • Wheelchair Access

Kimberly West Care Centre Reviews (36)

Total of 36, showing 1-20
10

Kimberly West Care Centre has a Review Score of 10 (9.960) out of 10, based on 13 reviews in the last 2 years. Over all time Kimberly West Care Centre has 36 reviews.

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  • 4
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Review from R F (Daughter of Resident) published on 6 March 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Staff have been really amazing. Mum has been well looked after. We had a lovely tea party for Mum's 93rd birthday and they did all the food for us. She loved having the family there.

Reply from Jo McMahon, Operations Manager at Kimberly West Care Centre

Many thanks for your positive feedback, we are so glad your Mum had a wonderful birthday! It was our pleasure to make her birthday with you all so special.


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Review from Christina C (Daughter of Resident) published on 28 January 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff are exemplary - both towards my mother and myself. There is a genuine sense of care and respect for the residents and the staff go out of their way to create a family atmosphere. My mother moved in last November and each member of staff I have met has genuinely tried to engage on a personal
level with her, showing immense patience when she has difficulty forming words.
The structure from the top down seems to function incredibly smoothly and as a result, the staff have a sense of their own value.
The idea of putting ceiling hoists throughout the building is sheer genius and should be mandatory in any newly built care home. The staff are not stretched physically and the resident's transition from bed to chair is much less stressful. My mother now goes downstairs regularly whereas she used to spend hours on her own in her room.
Thank you to all of you at Kimberley West!

Reply from Jo McMahon, Operations Manager at Kimberly West Care Centre

Thank you so much for your wonderful words, feedback and review of the fabulous team at Kimberly West they will appreciate your positivity and I will ensure they all receive the feedback. Many thanks again.


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Review from S R (Friend of Resident) published on 22 January 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I am very impressed.
The staff and managers are very helpful, kind and caring. Lovely peaceful atmosphere every time I visit, so no worries.

Reply from Jo McMahon, Operations Manager at Kimberly West Care Centre

Thank you so much for taking the time to leave such positive feedback for Kimberly West. We will be sure to let the team know as it is very empowering for them all.


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Review from Mandy P (Daughter of Resident) published on 16 January 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff at Kimberly West are the kindest, most thoughtful people who provide Mum with the best care. They know her so well and adapt the care she receives according to the changes she goes through and her everyday needs.
Under their care, Mum has become much happier and chats more which is lovely.
The
manager is great and has been very kind and totally professional in the help and advice given to us.
I highly recommend Kimberly West.

Reply from Jo McMahon, Operations Manager at Kimberly West Care Centre

Many thanks for taking the time to leave such a wonderful review, I will be sure to feedback to the management and team at Kimberly West.


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Review from Clare S (Daughter of Resident) published on 26 December 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Kimberley West is a fabulous home. Mum is very settled there and all the staff are amazing and go above and beyond in the care they provide. Without a doubt, I know my mum is very well cared for and in safe hands there.

Reply from Jo McMahon, Operations Manager at Kimberly West Care Centre

Thank you so much for your kind words and positive review of your experience of Kimberly West. I will be sure to let the team know of your positive experience.


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Review from Joy S (Daughter of Resident) published on 4 December 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Our Mother moved into Kimberly West in June 2024 and stayed there until she passed away in October. The care she received during the time she was there was very kind and caring. She was treated with the utmost dignity in her last days. The staff were also very kind to us as well.
Thank you.

Reply from Jo McMahon, Operations Manager at Kimberly West Care Centre

Thank you so much for your wonderful review and we are so sorry for the loss of your Mother. I will be sure to let the team know of your kind words and positive feedback.


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Review from Lesley G (Daughter of Resident) published on 31 October 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I have no complaints at all and the care of our mother is excellent. Nursing staff considerate and very kind. Would recommend to anyone who are looking for a nursing home of an exceptional standard. They liaise with us on care and notify us of any concerns.

Reply from Jo McMahon, Operations Manager at Kimberly West Care Centre

Thank you so much for taking the time to leave such a wonderful review of your experience of Kimberly West. I will be sure to let the team know, as it is always empowering to receive feedback for the car and service we provide at Wessex Care.


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Review from Chris G (Son of Resident) published on 31 October 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I have been very pleased with the level of care that all staff are providing my mother. It is fully appreciated that, due to my mother's condition after two strokes, her state fluctuates daily. However, the nursing staff are fully able to cope with this and their understanding is excellent. The senior
nursing staff are always available to discuss any issues on a private level with the family.

Reply from Jo McMahon, Operations Manager at Kimberly West Care Centre

Thank you so much for taking the time to leave such a positive review. We really do appreciate all feedback. I will be sure to let the team know.


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Review from Glenn N (Son of Resident) published on 8 October 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Very clean and good service, staff all have brilliant altitude and take time and care over the residents. The menu is excellent and they always deliver tea and cake in the afternoon, I have no complaints.

Reply from Jo McMahon, Operations Manager at Kimberly West Care Centre

Many thanks for taking the time to leave a review, all positive and empowering words are a great boost for the teams in all departments. It is lovely to hear you have such a positive experience in the catering department also, I will be sure to let them know! Thank you again.


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Review from R D (Son of Resident) published on 9 July 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother moved to Kimberley West in Summer 2023 and has, and still is enjoying her time there. All the staff are friendly and helpful and although my mother prefers to stay in her room the staff pop in on her, or occassionally can coax her out for one of the many events on in the lounge. She was wheelchair-bound
when she came and the home has an abundance of winches to move the residents around. My mother enjoys the food and it does look appetising. There are the occasional meetings between staff and the relations of the residents so any questions can be raised.

Reply from Jo McMahon, Operations Manager at Kimberly West Care Centre

Many thanks for taking the time to complete such a positive review. We are so happy your experience of Kimberly West is so positive. I will be sure to let the team know.


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Review from Clare D (Daughter of Resident) published on 21 June 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother moved to Kimberly West after having personal live-in care following a major stroke. Everyone at Kimberly West was prepared for her arrival, very welcoming and have been very responsive in adjusting to meet her needs. I have great confidence that she is in very caring and safe hands. Thank
you so much.

Reply from Jo McMahon, Operations Manager at Kimberly West Care Centre

Thank you so much for your review and the positive and empowering words about the team at Kimberly West. I will be sure to let all of the team know. We are so pleased that we could make the transition into a nursing home a smooth and pleasant experience for you all, especially your mother.
Once again, thank you for taking the time to complete a review.


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Review from Lorraine M (Daughter of Resident) published on 9 June 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Great place for my dad, he is happy, well fed and kept clean.
All the staff are very friendly.
He had his own room that is always tidy.
The residents all get together in the lounge on a daily basis.
They have workshops and visitors to the home to entertain the people.

Reply from Jo McMahon, Operation Manager at Kimberly West Care Centre

Many thanks for your lovely review, I will be sure to let the team know of your kind and positive feedback, we always appreciate the time that is taken to leave such a wonderful review. Once again, many thanks.


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Review from Gordon H (Brother of Resident) published on 4 May 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I would like to say a huge thank you to all the Wessex Care staff who looked after my sister, first at Little Manor, then at Kimberly East and finally at Kimberly West. All staff were exceptionally caring and friendly and several who cared for her for a period of over six years became almost part of
the family. The staff ensured she was kept as comfortable as possible, especially towards the end of her life and I was always kept well informed as to her state of health.
My sister did not particularly like the food at Kimberly West. Although alternatives to Appetito were always on offer, for some reason, and in spite of our encouragement, she did not often ask for them!

Reply from Alison Stone, Finance Manager at Kimberly West Care Centre

Thank you so much for your kind words, I will be sure to let all the teams in all the homes who cared for your lovely sister over the years know your kind words. It was an absolute pleasure to care for your sister and she will be so sadly missed. Many thanks once again.


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Review from Jackie E (Daughter of Resident) published on 9 January 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I just wanted to say a huge thank you to all the people that looked after my mum for the four years that she was in your care. I have never met such amazing staff that not only cared for her, but made sure that we were ok, also. Everyone was so friendly and polite and Mum was in the best of care until
sadly she passed away on the 29th December 2022. I can't thank you all enough, you all work very hard for which I applaud you all. Thank you.

Reply from Jo McMahon, Operations Manager at Kimberly West Care Centre

Thank you so much for your kind words and we are all deeply saddened for the loss of your mother, she will be sadly missed by all at Wessex Care. It was an absolute pleasure providing care and support over the four years. We send our heartfelt condolences to you and your family.
Thank you again for submitting this review at such a sad time for you and your family. I will be sure to let the team know at Kimberly West.


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Review from Evelyn B (Wife of Resident) published on 24 November 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

At Kimberly West Care Centre the accent is always on medical, care, respect and friendship. All staff are caring, approachable, professional and aware of residents needs at all times. My dear husband became a resident on 2nd April 2021, being very well cared for at all times. After a long illness, my
dearest husband sadly passed away on Sunday 9th October 2022. My sadest day, but thank god for the loving care of Kimberly West Care Centre staff, I will always remember the Kimberly West Care Staff with love and respect.
I can recommend Kimberly West Care Centre and Wessex Care a special place to live and be cared for.

Reply from Jo McMahon, Operations Manager at Kimberly West Care Centre

Thank you so much for your wonderful words, we were honoured to look after and care for your husband and we are deeply sorry for your loss. Your lovely feedback of the team will be sure to be passed on to them. Once again thank you for taking the time to review the service at such a sad time for you and your family, it is very much appreciated.


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Review from Olive D (Wife of Resident) published on 10 November 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My husband was admitted to Kimberly West following a few weeks in hospital, with the intention of making him well enough to return home. The staff and auxiliary helpers were all very helpful to my husband and myself. In the first week, I was upset because I felt that things were not being done as I
would like, but as I visited almost daily to spend time with my husband, the staff all responded to my desired standards, and things improved a lot. I lost my husband the week before he was expected to come home, but feel that he was well cared for and respected until the end.

Reply from Jo McMahon, Operations Manager at Kimberly West Care Centre

Many thanks for your kind words and review at such a difficult time for you. We were privileged to look after your husband; he was a wonderful man. We will be sure to send your kind words to the team at Kimberly West.


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Review from Lynne Y (Niece of Resident) published on 2 November 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My auntie had been in other respite/residential homes but none compared to Kimberly West, Salisbury. The care and compassion that was shown, the attention to detail, the cleanliness and ability to keep my auntie clean, was 2nd to none. I appreciate so much everything that the staff did for my auntie
and the way that they communicated with myself. I cannot recommend enough the wonderful service that my auntie received and the dignity that she was shown until she died. Thank you from the bottom of my heart.

Reply from Jo McMahon, Service Manager at Kimberly West Care Centre

Dear Lynne, thank you for your wonderful feedback, I will be sure to let the team know. We are really sorry for your very sad loss of your aunty and I know she will be dearly missed at Kimberly West. We thank you again for taking the time to submit a review it is appreciated at this time of grieving.


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Review from Kenneth H (Husband of Resident) published on 6 October 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

This is the second home my wife was resident in. It was so much better than her first. Although my wife was so difficult to deal with, all the staff were very efficient and did their jobs to the very best of their abilities. Honestly, they were all angels.

Reply from Jo McMahon, Service Manager at Kimberly West Care Centre

Thank you so much for your kind review and recognising the dedication shown by all the staff at Kimberly West. I will be sure to inform the team of your review as it is always empowering to receive positive feedback for the service provided.


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Review from Nigel B (Son of Resident) published on 6 August 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My Mother had a 7-week stay at Kimberly West in what's called a discharge to assessment bed. The care she received was first class, carers that really do care, and I know they can be hard to find, treating all residents with dignity and respect. Even finding time to ensure visitors were offered refreshments.
Couldn't fault the team, they work non-stop for their entire 12-hour shift and they have my sincere gratitude.

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Review from Ken W (Husband of Resident) published on 16 June 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Kimberly West Care Centre is one of the finest care homes in Wiltshire. The staff and management are exceptional in what they do. They are caring and supportive, as well as being friendly and polite, I cannot praise them enough.

Reply from Jo McMahon, Service Manager at Kimberly West Care Centre

Thank you so much for your lovely words, it is always so empowering for the teams at Wessex Care to receive such positive feedback for the hard work they do in all the homes. We really appreciate you taking the time to do a review on the team and management of Kimberly West, I will be sure to let the team know. Thank you.


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Current Review Score: 10.0 (9.960)

Overview of Review Score

The Review Score of 10 (9.960) out of 10 for Kimberly West Care Centre is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 5.0 out of 5 from 13 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 13 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.960 for Kimberly West Care Centre is calculated as follows: ( (145 Excellents x 5) + (6 Goods x 4) ) ÷ 151 Ratings = 4.96

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Kimberly West Care Centre is based on 13 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 54 registered maximum number of service users is 10.8, which has been reached with 13 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 6 Jun 2020

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Requires improvement

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (1)

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Meet the Team (1)

Jodie

Jodie Scott

Job Title: RCM, RMA Operations Director & Registered Care Manager

Joined: 2001

Jodie joined our team in October 2001 as a junior carer. She worked as a welfare coordinator between our homes and the local community, before becoming Deputy Manager at Milford Manor, Manager at Holmwood, and then set up the Community Care Team with the support of Agnes Atras (Head of Care). She later became the company-wide Service Manager until she joined the Board in 2015 as the Operations Director. Today Jodie is the most senior Operations Manager responsible for all day to day operational matters across the company. She is supported in this role by our Service Manager Jo McMahon, Placements & Quality Assurance Manager Janet Hope.


Frequently Asked Questions about Kimberly West Care Centre

What types of Care is Kimberly West Care Centre registered for?

Older Person Care, Dementia, Respite Care, Learning Disability, Mental Health Condition, Physical Disability, Sensory Impairment, No Medical Intervention, Substance Misuse & Younger Adults are the registered (by the Care Quality Commission) categories of Care.

What additional types of Care does Kimberly West Care Centre provide?

Palliative Care, Convalescent Care, Own GP if required & End of Life Care are other types of care provided.

How many Rooms does Kimberly West Care Centre have?

There are 54 Single Rooms.

What are the Facilities & Services at Kimberly West Care Centre?

Own Furniture if required, Pet Friendly (or by arrangement), Close to Local shops, Near Public Transport, Lift, Wheelchair Access, Gardens, Bar/Café, Residents Kitchenette, Phone Point in own room, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is Kimberly West Care Centre to the centre of Salisbury?

0.3 mile(s) as the crow flies, distance by road may be significantly further.