Kincairney House

137 Glover Street, Perth PH2 0TH
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9.0 31 Reviews
  • Kincairney House, Perth
Kincairney House Care Home is a purpose-built 80 bed luxury care home situated close to the city centre on Glover Street, Perth.

Expertly designed, the home meets and exceeds all current Care Inspectorate requirements and provides the highest standards of safety, comfort and care.

Kincairney House is an attractive building that blends traditional brickwork with contemporary features and design. Internally, the attention to detail is impressive. The high specification and décor of The Home have been carefully considered by an interior designer, creating stylish yet comfortable and practical spaces with infection control built into the environment.

Arranged over three floors, Kincairney House offers private, spacious bedrooms each with an ensuite wet room. The bedrooms are arranged in small homely clusters each with its own lounge/ dining room, quiet lounge and assisted bathroom.

The resident bedrooms are spacious and well appointed, while the bedroom suites on the ground floor boast private terraces for the enjoyment of their inhabitants. All residents enjoy access to the secure garden areas and upper floor balconies.

The home is well appointed with a multitude of social areas delivering a choice of areas in which residents and their loved ones can choose to spend their time. These include:

•        A welcoming bistro/ bar opening from the reception.
•        Cinema
•        Family room
•        Hair and Beauty Salon
•        Vintage Tearoom
•        Family Kitchens
•        Games Room with pool table
•        Activities Room
•        Private Dining Room
•        Drawing Room

At Kincairney House they encourage residents to live a full and active life and welcome families and friends to spend quality time together.

Kincairney House is fresh, elegant and welcoming; a home for life.

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Care Provided by Kincairney House

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Sensory Impairment
  • Care Types Provided
  • Dementia Nursing Care
  • Dementia Residential Care
  • Nursing Care
  • Residential Care
  • For a maximum of 80 Service Users
  • Privately Owned
  • Care Offered
  • Alcohol Dependence (past or present)
  • Alzheimer's
  • Bipolar/Manic Depression
  • Cancer Care
  • Cerebral Palsy
  • Colitis & Crohn's Disease
  • COPD/Pulmonary Disease
  • Epilepsy
  • Head/Brain Injury
  • Hearing Impairment
  • Huntington's Disease
  • Korsakoff Syndrome
  • Motor Neurone Disease
  • Multiple Sclerosis
  • Neuropathic
  • Orthopaedic
  • Parkinson's Disease
  • Speech Impairment
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • End of Life Care
  • Own GP if required
  • Palliative Care
  • Separate Specialist Dementia Care Unit

Good to Know

  • Person in charge
  • Beba Graham (Care Home Manager)
  • Admission Criteria
    • Ages 65+
  • Room Information
    • Single Rooms (80)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Number of floors: 3

Funding & Fees Guide for Kincairney House

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • Weekly Charges per Person
    • Self-Funded Residential Care £1,589 – £1,765
    • Self-Funded Residential Dementia Care from £1,589
    • Self-Funded Nursing Care from £1,589
    • Self-Funded Nursing Dementia Care from £1,589
    • RESPITE Self-Funded Residential Care from £2,000
    • RESPITE Self-Funded Residential Dementia Care from £2,000
    • RESPITE Self-Funded Nursing Care from £2,000
    • RESPITE Self-Funded Nursing Dementia Care from £2,000

  • **All fee's are dependent on care and nursing requirements**
  • (these prices are only a guideline, please contact Kincairney House to find out the exact price for your requirements)

Facilities

  • Bar/Café
  • Close to Local shops
  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Internet Access
  • Residents Kitchenette
  • Smoking not permitted
  • Television point in own room
  • Wheelchair Access
  • Parking

  • Parking onsite


Kincairney House Reviews (31)

Total of 31, showing 1-20
9.0

Kincairney House has a Review Score of 9.0 (8.960) out of 10, based on 14 reviews in the last 2 years. Over all time Kincairney House has 31 reviews.

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Review from G C (Daughter of Resident) published on 23 October 2024
Submitted via Website • Report

Overall Experience  Overall Experience 2.0 out of 5

The new build looks impressive but the design isolates management from residents and staff; the nursing team from the care staff who are often poorly informed agency staff. Your arrival is warmly met but care and communication systems are weak especially when there is illness or dementia is involved.
Poor content of record keeping - not noting resident's pain. Specific terms of the contract, designed to provide routes of care and communication not implemented. Family and Friends are promised much, but their opinions about the well-being of residents are often not respected - neither personally or even through the Friends and Family forum - months with no minutes, no actions decided upon or followed up - even when safeguarding issues are raised.
The activities budget is about £180 a month to cover all residents, for visiting entertainment, pet costs and resources for crafts etc. Deficits are met by some staff themselves. Systemic poor management systems must be held to account!

Reply from Gwen McKenzie, Regional Manager at Kincairney House

We are sorry your experience fell short of that which we aim to deliver. We are committed to working with residents and their loved ones to ensure we deliver a 5 star experience.


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Review from Lesley J (Friend of Resident) published on 17 October 2024
Submitted via Website • Report

Overall Experience  Overall Experience 2.0 out of 5

I visited a friend today who complained of another resident entering her room without permission. I thought there might be a little confusion from my friend. Whilst I was there, said resident walked into my friend's room. I remonstrated with her and received uncalled for abuse. I reported this to the
care staff on duty and was told this person enters everyone's room when she chooses.
I find this totally unacceptable. I reported the situation to the care home manager and was informed she knew of the situation and was dealing with it. She was excessively aggressive to me. When I asked what she meant she said she was going to investigate. No time scale given. She informed me that I had no locus, which is true. She told me that she had informed the next of kin of both parties.
I would suggest that rather than investigation; action is required. My friend pays a lot of money to be cared for and not be in a situation which is damaging her mental health.

Reply from Gwen McKenzie, Regional Manager at Kincairney House

We are sorry that the experience you have received has fallen short of the standard we aim to provide. We are committed to working with residents and their loved ones to ensure we provide a high standard of care.


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Review from Pamela G (Daughter of Resident) published on 13 September 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff at Kincairney House are very pleasant, helpful and caring. My father is thriving in the care home, he has made lots of friends with residents and staff. The staff make all visitors very welcome and nothing is too much trouble. My father enjoys the meals that are cooked on the premises. He
gets offered tea and cakes between meals. The home is kept scrupulously clean and fresh. He enjoys social activities, gardening and music times. He gets regular visits from the in-house rabbits and dogs. It is also okay for me to visit with my Westie dog. The very best place for a 104-year-old.

Reply from Beba Graham, Manager at Kincairney House

Thank you for your kind words, myself and staff are happy to hear this.


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Review from Lisa R (Daughter of Resident) published on 26 February 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My father is a resident at the moment. As a family we were extremely upset he needed to be put into a care home, but I have to say the management and staff have made us feel so much better with the care, dignity and support we see them all give my father. Nothing is ever too much to ask of them. They
even treat myself and family with love and care. I can sleep at night knowing my father is well looked after. I have nothing but praise for Kincairney House.

Reply from Bebe Graham, Manager at Kincairney House

Dad is a pleasure to look after, staff and I would like to thank you for your kind words.


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Review from Laura F (Wife of Resident) published on 5 February 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My husband was sadly only at Kincairney House for a short time but the service and support was exemplary. Nothing was too much trouble to arrange or organise for him. The staff are well trained, efficient, friendly and approachable, including the manager whose door is always open. Everywhere is modern
and well presented with plenty of quiet spaces and communal rooms and resident's rooms are roomy with en-suite facilities. When hubby's end of life came, quite unexpectedly, the staff were very supportive of the family then and in the following weeks until we no longer needed their support. My son and I wouldn’t hesitate to recommend Kincairney House.

Reply from Beba Graham, Manager at Kincairney House

Staff and I would like to thank you for your kind words


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Review from Lorraine B (Daughter of Resident) published on 31 January 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum was taken in shortly after Christmas 2023, to start with she was very confused and wanted to come home but with care and compassion from all the staff has settled in very well and is very happy living there. It's taken a great weight off my mind knowing that she is safe and cared for so well.

Reply from Beba Graham, Manager at Kincairney House

Thank you for your kind words, myself and staff appreciate your comments.


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Review from Diane M (Daughter of Resident) published on 26 January 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

This is an amazing care home, the level of care my dad is having is amazing. Kincairney is spotlessly clean with the most beautiful furnishings. On visiting, the wonderful staff make myself and my family most welcome and we have enjoyed getting to know them. The chefs do a wonderful job of serving up
tasty and varied meals, which on occasion I have had the pleasure to sample. We feel so lucky that he managed to get a place here. Thank you all at Kincairney.

Reply from Beba Graham, Manager at Kincairney House

Thank you for your kind words, myself and staff appreciate the positive comment.


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Review from Elaine M (Daughter of Resident) published on 18 January 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Our mum moved into Kincairney House in Dec 2023 for palliative care. Kincairney House is a welcoming, friendly care home. We were very impressed with the high standard of care and attention given to our mum, and ourselves, the family. This enabled Mum to settle very quickly into her “home from home”,
beautifully appointed bright room. All staff, including management, were very professional whilst providing warm and caring support to our mum.
Sadly Mum's stay was brief, her end-of-life care was exceptional, receiving care with dignity, respect, and kindness and the support given to us as a family was superb.

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Review from Lorna J (Daughter of Resident) published on 11 January 2024
Submitted via Website • Report

Overall Experience  Overall Experience 1.0 out of 5

Very disappointing, contrary to glowing 5-star reviews. Numerous concerns about subpar conditions and care quality were shared by relatives. We complained directly to the care inspectorate due to fear of addressing issues with management. A complaint about food and standards in June 22 led to the managing
director threatening eviction, claiming we expected too much. Following our mother's serious accident in September 22, the management showed no sympathy or interest in the incident. The investigation was never shared with us. The lack of leadership during her final days deeply upset and traumatised family members, negatively impacting our mental health. The unprofessional and uncaring attitude of the team during that time will haunt us forever. The Care Inspectorate has upheld most of our complaints and will make demands for improvement. We advise thorough research beyond reviews, considering press reports, Care Inspectorate ratings, and staff testimonials on recruitment websites.

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Review from H D (Daughter of Resident) published on 9 January 2024
Submitted via Website • Report

Overall Experience  Overall Experience 3.0 out of 5

My mother spent some time in Kincairney House the staff are marvellous and looked after Mum very well, which I am very grateful for and gives comfort given the experience we have had with Morar Living/Simply UK's head office.
We expected Mum's account to be handled with care and compassion and closed
promptly after her passing. This was not the case. Calls were not allowed to progress past the telephonist whose manner was not acceptable, phone calls, emails and Solicitor correspondence were repeatedly ignored.
It has taken in excess of 9 months for this to be dealt with. Appalling treatment which has caused us as a family huge costs and stress. Not the memory we would like to be left with!

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Review from William R (Son of Resident) published on 25 December 2023
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

My father was admitted in Nov 22 with Alzheimer's and remained until his passing on 31 July 23. Our experience was overwhelmingly positive. Kincairney House is like a 5 star hotel with exceptional, caring staff providing a safe and positive environment for residents. Thank you all!
Sadly, dealings
with Morar Living/Simply UK's head office since his death have been appalling.
I understand Care Home Best Practice requires the closing account to be provided to deceased resident's estate within 28 days of death, which seems a reasonable target. Yet emails and calls to Simply UK's head office are simply ignored.
We had to wait more than 128 days before we finally received an account statement, a spreadsheet last amended over 2 months before. It contains errors brought immediately to the account team's attention. At the time of writing, no response and still no refund have been received.
This shabby treatment of a bereaved family is causing huge stress. Shame on you, Simply UK!

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Review from Irene H (Daughter of Resident) published on 7 December 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I have been overwhelmed by the positive experience of exceptional nursing, quality of care and level of compassion my mother has had in Kincairney. The values and attitudes of staff at all levels are outstanding, and the physical environment and programme of care are first-class. Other families I met
confirmed my view that Kincairney provides a stimulating and empowering individualised care programme.
The pre-admission process was thorough and accurately identified my mother’s individual needs. Staff endeavoured to make the transition from home to Kincairney as seamless and personalised as possible. We were struck by the warmth and professionalism of the staff who welcomed my mother and my family.
Placing a loved one in residential care is a daunting prospect for any family, as it was for mine; however, I am so relieved and grateful we discovered Kincairney.

Reply from Beba Graham, Manager at Kincairney House

Myself and the staff would like to thank you for your kind words.


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Review from M C (Resident) assisted by family/friend published on 5 December 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Were kindly taken in by Kincairney House and were made to feel instantly welcome. Mum has challenging mobility needs and the level and frequency of care she needs to be comfortable can be difficulty to manage. We needn't have worried. Management of care is fantastic with attentive, compassionate staff
providing great support for residents, always with a smile on their face. Staff are happy at work, a consequence of a well managed unit with staff receiving appropriate break and rest periods on time. Happy staff equals happy residents. Menu choice and food preparation is fantastic, even the chefs here deserve praise for their relentless work, with standards very high. Communication between staff and relatives is excellent. Staff here go the extra mile to ensure that the needs of not just the residents are met, but of the families also. When Mum required a medical procedure in another city, I was worried about logistics, I needn't have worried, staff here arranged everything superbly for us, from transport right through to post op care. DO not hesitate to recommend Kincairney House for family or friends. Security is fantastic. I can't get out half the time!

Reply from Beba Graham, Manager at Kincairney House

Myself and staff at Kincairney House would like to thank you for your kind words.


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Review from Margaret J (Sister of Resident) published on 25 September 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I found the level of care exceptional and I was very impressed with the kindness and helpfulness of staff on every level. The care home itself was amazing.

Reply from Beba Graham, Manager at Kincairney House

Thank you for your kind words, it was lovely to meet you.


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Review from J W (Daughter of Resident) published on 30 January 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Big improvement since the new manageress has taken over in January 2023.
My elderly father has Alzheimer's and mobility problems, he is well cared for and he is treated with the greatest dignity and respect. He is kept very clean and so is his bedroom etc.
The staff are all very kind, caring and
engaging. The head chef talks to all the residents and finds out their likes and dislikes, he also takes time to speak to all the residents.
The meals are very good too.
I am glad I chose this care home for my father to spend his final days.

Reply from Kirsty Summers, Resident Relations Manager at Kincairney House

Thank you very much for the lovely review. We are delighted to hear Dad is getting the best care and you are happy with Kincairney House.
Please let us know anything you need.


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Review from Sandra T (Daughter of Resident) published on 16 August 2022
Submitted via Website • Report

Overall Experience  Overall Experience 1.0 out of 5

The worst experience ever! My mum was frequently found on the floor, with staff not knowing how long she had been there. The day before we moved her to a better home, she was found outside, trying to get back in. Staff didn’t know how it had happened either! Avoid this place.

Reply from Linda Meston, Managing Director at Kincairney House

We are very disappointed with this feedback and wholly dispute the accuracy of the statement. The reviewer was fully aware that her relative's needs had changed and therefore she was advised that Kincairney House could no longer meet the individual's needs.
The reviewer's relative had become abusive to staff and other residents. Sadly, and reluctantly, we had no other option but to serve notice to the family that other more suitable accommodation would better meet their relative's needs.
This was a very unfortunate and unique situation and we understand the individual is now resident at another location where we hope she will be more settled.


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Review from M M (Wife of Resident) published on 9 March 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

First of all, I want to say how lovely the staff are, everyone! They have listened to any concerns and have acted. They are all coming through very tough times and have coped unbelievably well. My husband has settled in well. The great thing is I have been able to be with him as much as I have wanted,
or been able to. I want to say a huge thank you to everyone.
More storage in rooms (drawers etc) would give an excellent. Activities are really hard when the dementia is really bad.

Reply from Julie, Enquiries at Kincairney House

Thank you so much for your kind words, we appreciate your feedback and we are delighted your husband has settled in so well.


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Review from N M (Son of Resident) published on 10 February 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

All aspects of my father's care has been really good, the staff are friendly and engaging, and they take care in looking into account my father's needs. My family would recommend Kincairney House’s services.

Reply from Jacqueline Morrison, Home Manager at Kincairney House

Thank you so much, your dad is a pleasure to look after.


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Review from E S (Resident) assisted by family/friend published on 7 February 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

When I arrived, I was a little unsettled but the staff and management helped me to overcome this. The staff are always helpful and full of cheer. Nothing is too much trouble. The food is excellent and always hot. I enjoy hot chocolate at bedtime and the staff brought some in for me and that was very
much appreciated.

Reply from Enquiries Morar UK, Enquiries at Kincairney House

E S you are a dream, thank you so much.
Jackie


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Review from Carole R (Daughter of Resident) published on 1 February 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother was a resident at Kincairney House since September 2021 and was so happy with her care. Since viewing with my mother in June, we were instantly decided that this would be perfect for her after feeling she could no longer cope at home.
Shortly after arriving the manager arranged for a small
party for mum’s 90th birthday. This gave us some lovely memories on such a special day which we as a family cherish as mum passed away peacefully on 22nd December.
We are sad that she didn’t get long enough to enjoy her new life at Kincairney House but comforted that her last 2 weeks were in such a caring environment.
Since mum took ill, her care was exemplary, personal, dignified and excellent. The family were well informed at every stage and felt very supported by all of the staff. It would have been so different if Mum was still at home.
The staff even walked Mum out of the home into the care of the funeral directors.
We are so grateful for all the support.

Reply from Jacqueline Morrison, Home Manager at Kincairney House

Mum was a delight to care for and is missed by us all at Kincairney House.


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Current Review Score: 9.0 (8.960)

Overview of Review Score

The Review Score of 9.0 (8.960) out of 10 for Kincairney House is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.3 out of 5 from 14 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 4.6 out of 5 from 10 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.335 for Kincairney House is calculated as follows: ( (118 Excellents x 5) + (16 Goods x 4) + (9 Satisfactorys x 3) + (9 Poors x 2) + (12 Very Poors x 1) ) ÷ 164 Ratings = 4.335

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 4.625 Points relating to the number of positive Reviews for Kincairney House is based on 10 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 80 registered maximum number of service users is 16. 10 Positive Reviews ÷ 16 = 0.625

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Inspectorate (CI) Rating

Date: 10 Dec 2024

How well do we support people's wellbeing? Adequate

(3)
How good is our leadership? Adequate

(3)
How good is our staff team? Adequate

(3)
How good is our setting? Very good

(5)
How well is care and support planned? Adequate

(3)

Care Inspectorate is responsible for the registration and inspection of social care services in Scotland.

View Latest Report

Bed Vacancies

Bed Vacancies

posted 24 Feb 2025

Nursing, residential and dementia care.


Awards / Recognitions (0)

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Meet the Team (1)

Beba

Beba Graham

Job Title: Care Home Manager

Joined: 2022

I am the care home manager of Kincairney House, Perth.


I have worked in care since I was 17 years old, working in all aspect’s care, domestic. I then went to university to train as a nurse, qualified as a general nurse in 2008 and worked in nursing homes. I was promoted to deputy manager in 2016 and then promote to home manager a year and a half later.


As a home manager, I get great delight in providing a high standard of person-centred care to the people who choose to live in Kincairney House. I Have a daughter who is 9 years old and two collies. I enjoy spending time with my family in my free time.


Frequently Asked Questions about Kincairney House

What types of Care is Kincairney House registered for?

Older Person Care, Dementia, Respite Care, Physical Disability & Sensory Impairment are the registered (by the Care Quality Commission) categories of Care.

What additional types of Care does Kincairney House provide?

Palliative Care, Separate Specialist Dementia Care Unit, Own GP if required & End of Life Care are other types of care provided.

How many Rooms does Kincairney House have?

There are 80 Single Rooms.

What are the Facilities & Services at Kincairney House?

Own Furniture if required, Pet Friendly (or by arrangement), Smoking not permitted, Close to Local shops, Near Public Transport, Minibus or other transport, Lift, Wheelchair Access, Gardens, Bar/Café, Residents Kitchenette, Phone Point in own room, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is Kincairney House to the centre of Perth?

0.3 mile(s) as the crow flies, distance by road may be significantly further.