Kingfisher Court

Kingfisher Way, Sutton-in-Ashfield NG17 4BR
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Top 20 carehome certificate
10 112 Reviews
  • Kingfisher Court, Sutton-in-Ashfield
Kingfisher Court is located in the market town of Sutton-in-Ashfield and provides friendly and comfortable residential and dementia care for up to 66 residents. All bedrooms offer single en suite wet rooms to support residents' dignity and privacy. Kingfisher Court benefits from a coffee shop area, quiet lounges and it is situated in its own private, landscaped gardens.

A wide range of activities is offered and care is tailored to each resident who lives at Kingfisher Court. Residents living with dementia receive friendly dementia care, provided by colleagues who are fully trained. The care team provides individual and compassionate care by getting to know each individual and building strong relationships with them and their loved ones.

Kingfisher Court is operated by Anchor. Anchor is England’s largest provider of housing and care for those over 55 years of age and has more than 60 years of experience as a not-for-profit provider of services to older people. Kingfisher Court continues to welcome new residents for residential and residential dementia care.

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Care Provided by Kingfisher Court

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Respite Care
  • Sensory Impairment
  • Care Types Provided
  • Dementia Residential Care
  • Residential Care
  • For a maximum of 66 Service Users
  • Voluntary / Not for Profit Owned
  • Care Offered
  • Alzheimer's
  • Other Care Provided
  • Convalescent Care
  • Own GP if required

Good to Know

  • Person in charge
  • Gaynor Smart-McCann (Manager)
  • Admission Criteria
    • Please contact Kingfisher Court directly to discuss yours or your loved ones' care needs.
    • Ages 65+
  • Room Information
    • Single Rooms (66)
    • Couples/Companion Rooms (0)
    • Single Rooms with ensuite Wet Room (66)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Year Purpose Built: 2017
    • Number of floors: 3

Funding & Fees Guide for Kingfisher Court

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care from £1,232
    • Self-Funded Residential Dementia Care from £1,232
    • RESPITE Self-Funded Residential Care from £1,232
    • RESPITE Self-Funded Residential Dementia Care from £1,232

  • Our inclusive fees include all care and facilities plus extras such as hairdressing, chiropody and trips. Please contact Kingfisher Court directly to discuss our fees.
  • (these prices are only a guideline, please contact Kingfisher Court to find out the exact price for your requirements)

Facilities

  • Close to Local shops
  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Internet Access
  • Residents Kitchenette
  • Smoking not permitted
  • Television point in own room
  • Wheelchair Access
  • Visiting

  • Visitors are welcome at Kingfisher Court.


  • Parking

  • The home has onsite parking including disabled parking provision.


Kingfisher Court Reviews (112)

Total of 112, showing 1-20
10

Kingfisher Court has a Review Score of 10 (9.985) out of 10, based on 28 reviews in the last 2 years. Over all time Kingfisher Court has 112 reviews.

Overall Experience

  • 101
  • 9
  • 2
  • 0
  • 0

Date Published

112
3
5
28
84

Review from H F (Friend of Resident) published on 27 January 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

What a wonderful home to come to stay. Nothing is too much trouble for residents/guests visiting. Beautiful rooms, very clean and staff are very helpful too.
The food is very good. Snacks are available and drinks between meals.
My friend has come in for respite care, she's already thinking ahead for
her next visit!
Thank you for all your help.

Reply from Gaynor Smart-McCann, Manager at Kingfisher Court

Thank you for taking the time to review Kingfisher Court and we are pleased that you rate our home as excellent in all areas. Thank you for your kind comments, which I will pass on to my team. It was our pleasure to care for your friend and we look forward to welcoming her back. We aim to provide an excellent service in all areas and are pleased to welcome our residents' loved ones as part of day-to-day life.


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Review from Heather B (Daughter of Resident) published on 8 November 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Everyone is wonderful, my dad is very happy and content here.

Reply from Gaynor Smart-McCann, Manager at Kingfisher Court

Thank you for taking the time to review Kingfisher Court and we are pleased that you rate our home as excellent in all areas. I will pass on your kind comments to our team. We're glad your Dad is happy in our home.


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Review from H W (Husband of Resident) published on 8 November 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

A pleasant place, the staff are pleasant and very helpful, nothing is too much trouble.

Reply from Gaynor Smart-McCann, Manager at Kingfisher Court

Thank you for taking the time to review Kingfisher Court and we are pleased that you rate our staff as excellent. I will circulate your lovely feedback to our team and we are always here to support our residents and their loved ones.


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Review from Jon H (Nephew of Resident) published on 2 August 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Great staff, always go that extra mile. Always clean and tidied. The activities coordinator keeps him busy doing all sorts of activities. There is a lot of trust, they always make him happy.

Reply from Gaynor Smart-McCann, Manager at Kingfisher Court

Thank you for taking the time to review Kingfisher Court and we are pleased that you rate our home as excellent in all areas. I will pass on your lovely feedback to colleagues at Kingfisher Court. We're glad your loved one enjoys our activities and is happy living with us.


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Review from Gillian T (Respite Resident) published on 9 May 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

A very pleasant experience in a modern well-appointed well-equipped building, very comfortable rooms with private facilities including one's own shower. Each room is also equipped with a fridge.
I found all the staff extremely helpful and friendly - nothing was too much trouble.
A varied programme
of activities provided regularly. Varied good quality food.
Invaluable service provided for transport to hospital for appointments.

Reply from Gaynor Smart-McCann, Manager at Kingfisher Court

Thank you for taking the time to review Kingfisher Court and we are very pleased you rate our home as excellent in all areas. Your kind feedback is appreciated and I will pass this on to our team. We are pleased you enjoyed your stay and are proud of the facilities and environment provided at Kingfisher Court. We hope to welcome you again soon.


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Review from Joyce M (Resident) published on 25 March 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Having stayed here for 5 weeks I have given the care home 10 out of 10 because it is such a caring home. Everyone is so kind and friendly, the staff are excellent they 'pamper to our whims'. The food is exceptional and they are so good in all ways, helping, calming if upset and would go to the end of
the world if necessary.

Reply from Gaynor Smart-McCann, Manager at Kingfisher Court

Thank you for your lovely review and we are pleased that you have rated Kingfisher Court as excellent in all areas. We really appreciate your feedback and it's wonderful to hear that you are so happy with our care home. I will make sure our team are aware of your kind comments.


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Review from Janet S (Respite Resident) published on 21 March 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very pleasant to be there. The staff are caring and helpful. Well looked after. A good experience when necessary!

Reply from Gaynor Smart McCann, Home Manager at Kingfisher Court

Thank you for taking the time to share your experience with others. We are glad that you felt well looked after and we look forward to offering you the same excellent care, should you ever need us again.


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Review from E B (Wife of Resident) published on 29 February 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

We are always greeted with a welcome and a smile.
The carers are very helpful and listen if you want to talk about anything. I am happy to leave my husband in their care.

Reply from Gaynor Smart McCann, Home Manager at Kingfisher Court

Thank you for your feedback. We are happy to hear that you are confident that we are providing a high level of care for your husband. My team impress me every day with their commitment to our residents.


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Review from Jill P (Daughter of Resident) published on 20 February 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Excellent care. My mum has been here for respite care and it has allowed us to go on the holiday and not worry about anything. Will definitely come to Kingfisher again for respite. Special thanks to two members of staff in particular. A very warm welcome.

Reply from Ellie Billany, Home Manager at Kingfisher Court

Thank you so much for taking the time to review Kingfisher Court. We are delighted to hear that you felt able to enjoy your holiday, trusting that Mum was in safe hands. We enjoyed her company and look forward to seeing you all again next time.


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Review from Sue H (Niece of Resident) published on 26 January 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

In the short time my aunt has been with Kingfisher Court they have treated her so lovely and made her feel very wanted and loved. All the staff are extremely friendly and caring. Activities are outstanding and they make family very welcome and included. Highly recommend.

Reply from Ellie Billany, Home Manager at Kingfisher Court

Thank you so much for your feedback, I am delighted to hear that you are happy with the level of care provided by my team and that you appreciate the standard of the activity schedule. Everyone here works so hard, it is lovely to receive such a heartfelt acknowledgement of this.


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Review from Alice P (Granddaughter of Resident) published on 4 January 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Nan is absolutely loving her time at Kingfisher Court, it is lovely to see her so happy! The staff are all wonderful and put on so much to keep them busy.

Reply from Ellie Billany, Regional Manager at Kingfisher Court

We are loving having Nan here with us at Kingfisher and we are delighted to hear that you are happy with the care that we are providing. Thank you so much for taking the time to share your thoughts with us.


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Review from Stuart E (Friend of Resident) published on 12 December 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I went to visit a resident who has been at Kingfisher Court for under a year. I was delighted to find him in very positive mental health and brighter in himself than after the first visit last Easter when he had just arrived.
On arrival, I was immediately welcomed by the friendly receptionist who
helped me sign in and directed me to the lift and correct floor. On arriving on the correct floor, other friendly staff were proactive in directing me to the resident's room. I saw staff very positively engaging with a number of residents in a respectful, kind and dignified manner, irrespective of their person needs including dementia. I would be very happy to recommend this home. Its has beautiful facilities but more importantly an ethos that puts their residents at the heart of things and it clear that in their twilight years, residents can live life as fully as they can and not merely survive.

Reply from Ellie Billany, Home Manager at Kingfisher Court

Thank you so much for your kind words, we are delighted to hear that you hold us in such high regard.


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Review from Julie Ann C (Wife of Resident) published on 5 December 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Yes, as soon as I walked in this care home very impressed. Clean and the care came excellent. I did feel better in myself when I did leave. My husband is there. I do enjoy. My husband is doing all the activities, he enjoys them very much and he loves to be busy. It is very good value for money.

Reply from Ellie Billany, Home Manager at Kingfisher Court

Thank you so much for your feedback, we are delighted to hear that you are so pleased with the care that both you and your husband have received here at Kingfisher Court.


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Review from Kate C (Daughter-in-law of Resident) published on 15 November 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I cannot believe the huge difference Kingfisher Court has made to the happiness and well-being of my mother-in-law. She is so happy! She has become a social butterfly thanks to all the activities available. The staff all know her well and speak with such fondness, their care for her is so genuine. I
would recommend anybody who is contemplating a care home to experience the warmth and homely feel of Kingfisher Court.

Reply from Ellie Billany, Regional Manager at Kingfisher Court

Thank you so much for this wonderful review. The team here at Kingfisher are totally committed to our residents, they think of them as family and work hard to provide the best care, lifestyle and dining experiences. It brings us a lot of joy to see residents such as your mother-in-law enjoying their time here, making new friends and having fun.


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Review from Lynne D (Daughter-in-law of Resident) published on 3 October 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Lovely care home with excellent staff and facilities. My mother-in-law is loving every minute of being here. As a family, we are very happy that our relative is so well cared for and happy. It is a relief for us all to know she's safe and that she herself realises that this is absolutely the right place
for her. Well done to everyone at Kingfisher Court for making us all feel so welcome!

Reply from Amanda Roy, Home Manager at Kingfisher Court

Thank you so much for such a wonderful review of our home. We are delighted to hear how happy you are with the service we are providing.


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Review from C G (Daughter of Resident) published on 6 September 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Overall very good experience. My Dad had two weeks of respite care and enjoyed every minute. He received very good care, well looked after. He had a trim with the hairdresser. He has enjoyed trips out to the dog kennels and fire station and spent a lot of time joining in activities and playing pool
and in the garden, also enjoyed the cinema room.

Reply from Amanda Roy, Home Manager at Kingfisher Court

Thank you so much for your feedback. Your kind words are appreciated.


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Review from Avril G (Daughter of Resident) published on 22 August 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We had until recently four relatives in the care of Kingfisher Court. All have been treated kindly and respectfully. I have visited many care homes but nothing compares to the welcome and warmth at Kingfisher Court. We recently had a bereavement and the end-of-life pathway was facilitated by Kingfisher.
The staff genuinely cared for our relative and were so concerned during his last week that they sat with him whilst doing paperwork so that he wouldn’t be alone. The care that the staff have shown afterwards has been thoughtful and really wonderful. I can’t imagine a better place for my own mother. Our whole family have been so impressed with the standard of care, it goes above and beyond managing their needs. We can’t find fault with anything and it eases our minds to know that our relatives are cared ‘about’ and not just ‘for’, both physically and emotionally. We are very grateful and lucky to have found such a wonderful place for our most vulnerable family members.

Reply from Amanda Roy, Home Manager at Kingfisher Court

Thank you so much for this wonderful feedback. I am very proud of my team here at Kingfisher Court, they go over and above what is expected of them and build genuine bonds and firm friendships with all who live here with us. I will share your views with my team.


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Review from A E (Daughter of Resident) published on 11 August 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I chose Kingfisher Court for my father as it had very good reviews. I'm so glad I did, my father settled in very well, much to my surprise. This was totally down to the staff, they made him welcome right from the start. The staff are friendly, helpful and extremely professional. The home is very clean
and the bedrooms are comfortable, bright and airy.

Reply from Amanda Roy, Home Manager at Kingfisher Court

Thank you so much for this lovely review, we are very proud of the team and the care that they provide at here at Kingfisher Court. It is lovely to hear that you are so happy with our service.


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Review from C H (Great-grandson of Resident) published on 13 June 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My great grandma is very happy and really appreciates everything the staff do for her. She enjoys the activities and the staff are very friendly and helpful. From our point of view, it's great to know she's safe and looked after.

Reply from Amanda Roy, Home Manager at Kingfisher Court

Thank you for this review, we are so glad you love our care home.


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Review from Michael I (Son of Resident) published on 15 May 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

A very well-run and caring nursing home with a warm welcome to all. Excellent food, great staff and a very happy atmosphere. Recommended 100%.

Reply from Amanda Roy, Home Manager at Kingfisher Court

Thank you for taking the time to review Kingfisher Court, we appreciate your kind words.


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Current Review Score: 10.0 (9.985)

Overview of Review Score

The Review Score of 10 (9.985) out of 10 for Kingfisher Court is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 5.0 out of 5 from 28 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 28 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.985 for Kingfisher Court is calculated as follows: ( (327 Excellents x 5) + (5 Goods x 4) ) ÷ 332 Ratings = 4.985

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Kingfisher Court is based on 28 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 66 registered maximum number of service users is 13.2, which has been reached with 28 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 21 Jul 2023

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

3 Bed Vacancies

posted 02 Apr 2025

We currently have three vacancies for care. Please contact Kingfisher Court for further details.


Awards / Recognitions (14)

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Meet the Team (5)

Gaynor

Gaynor Smart-McCann

Job Title: Home Manager

Joined: 2024

I am passionate about working in care and have always considered myself to be a people person. It is a huge privilege to work with others and to know that I am the driving force behind a service where all people matter. I consider myself to be a kind and empathetic person who is a good listener at all levels.


I have worked in care for a long time, and there are many reasons for this. I love the fact that the smallest of gestures mean the most to others, and if, during the course of my working day I can make others feel valued and genuinely cared for, then I know that I am making a difference to someone’s life. Caring for others is the most rewarding career to have.


An integral part of my role is to forge strong relationships with residents and their families and friends, their input will be fundamental to the quality of the service at Kingfisher Court. I enjoy supporting and developing my staff team to deliver the highest standard of care. I take pride in providing outstanding care to my residents, and having a good team who share the same values is vital to achieving this goal.


I am a perfectionist who enjoys the attention to detail that comes with this job, I like to focus on the standards of attainment required to hold the position that I love.


My door will always be open, I am responsive and ready to help in any way that I can. I both encourage and welcome any feedback that will help us to shape the future of the home.


Nicky

Nicky Whittle

Job Title: Deputy Manager

Joined: 2023

I’m Nicky, I have worked in Health and Social Care for around 17 years now and my work means so much to me.


I enjoy working with people, supporting them, and encouraging them, leading a happy, fulfilled team! I love getting to know the residents that I support, hearing their stories and learning about their lives, and delivering hands-on care, that enables me to develop a person-centred approach.


I haven’t been here at Kingfisher long, but I have a good feeling about the home, it is such a warm, welcoming, happy place to be. I’m sure that I will fit in well here, I work well under pressure and love having an open door to enable both the residents and their families and me to develop a close professional relationship based on honesty and trust. I feel very fortunate to have been given this opportunity and I am grateful for the warm welcome that I have received. My job takes up a lot of my time but when I’m not at work, I spend my time playing with my 3 Children, enjoying the company of my husband, and saying I will go to the gym!


Chelsie

Chelsie Dyer

Job Title: Interim Administrator

Joined: 2022

I have worked in the care industry for three years. I love that my job allows me to engage with people from all walks of life and to spend time getting to know people that I wouldn't otherwise have met. I love that my work provides comfort for families knowing their relative is safe and cared for.


Claire

Claire Osbourne

Job Title: Head of Housekeeping

Joined: 2021

Hi, I'm Claire the Head Housekeeper, I've been cleaning for 8 years now and the best years have been the 3 years working at Kingfisher Court. I enjoy getting to know all the residents as well as maintaining a high standard of cleaning to make their homes as comfortable and welcoming as they possibly can be. There is more to cleaning in my role it is also about engaging with the residents, they become more like family to us.


Mervyn

Mervyn O'Connor

Job Title: Handy Person

Joined: 2023

I’m Merv O’Connor, I started at Kingfisher Court in 2023 as the Maintenance Person, I have not worked in care previously, but thoroughly enjoy the change in direction, I left school at 16 and joined the Army as a Combat Medical Technician, travelling and seeing service in a number of locations, upon discharge from the Army, I attended university, obtaining my BA (Hons) in Business, followed by an MA and PhD in Strategic HR and Operational Management, this led to a direction change and I became a business consultant to the food industry, working on a variety of contracts from building factories to developing new products, as well as converting an amusement arcade into my own pub!


Working with the amazing team and residents here at Kingfisher Court makes it worthwhile coming to work!!


Frequently Asked Questions about Kingfisher Court

What types of Care is Kingfisher Court registered for?

Older Person Care, Dementia, Respite Care & Sensory Impairment are the registered (by the Care Quality Commission) categories of Care.

What additional types of Care does Kingfisher Court provide?

Convalescent Care & Own GP if required are other types of care provided.

How many Rooms does Kingfisher Court have?

There are 66 Single Rooms.

What are the Facilities & Services at Kingfisher Court?

Own Furniture if required, Pet Friendly (or by arrangement), Smoking not permitted, Close to Local shops, Near Public Transport, Minibus or other transport, Lift, Wheelchair Access, Gardens, Residents Kitchenette, Phone Point in own room, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is Kingfisher Court to the centre of Sutton-in-Ashfield?

0.7 mile(s) as the crow flies, distance by road may be significantly further.