Kingfisher Court

Kingfisher Way, Sutton-in-Ashfield NG17 4BR
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Top 20 carehome certificate
10 112 Reviews
  • Kingfisher Court, Sutton-in-Ashfield
Kingfisher Court is located in the market town of Sutton-in-Ashfield and provides friendly and comfortable residential and dementia care for up to 66 residents. All bedrooms offer single en suite wet rooms to support residents' dignity and privacy. Kingfisher Court benefits from a coffee shop area, quiet lounges and it is situated in its own private, landscaped gardens.

A wide range of activities is offered and care is tailored to each resident who lives at Kingfisher Court. Residents living with dementia receive friendly dementia care, provided by colleagues who are fully trained. The care team provides individual and compassionate care by getting to know each individual and building strong relationships with them and their loved ones.

Kingfisher Court is operated by Anchor. Anchor is England’s largest provider of housing and care for those over 55 years of age and has more than 60 years of experience as a not-for-profit provider of services to older people. Kingfisher Court continues to welcome new residents for residential and residential dementia care.

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Care Provided by Kingfisher Court

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Respite Care
  • Sensory Impairment
  • Care Types Provided
  • Dementia Residential Care
  • Residential Care
  • For a maximum of 66 Service Users
  • Voluntary / Not for Profit Owned
  • Care Offered
  • Alzheimer's
  • Other Care Provided
  • Convalescent Care
  • Own GP if required

Good to Know

  • Person in charge
  • Gaynor Smart-McCann (Manager)
  • Admission Criteria
    • Please contact Kingfisher Court directly to discuss yours or your loved ones' care needs.
    • Ages 65+
  • Room Information
    • Single Rooms (66)
    • Couples/Companion Rooms (0)
    • Single Rooms with ensuite Wet Room (66)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Year Purpose Built: 2017
    • Number of floors: 3

Funding & Fees Guide for Kingfisher Court

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care from £1,232
    • Self-Funded Residential Dementia Care from £1,232
    • RESPITE Self-Funded Residential Care from £1,232
    • RESPITE Self-Funded Residential Dementia Care from £1,232

  • Our inclusive fees include all care and facilities plus extras such as hairdressing, chiropody and trips. Please contact Kingfisher Court directly to discuss our fees.
  • (these prices are only a guideline, please contact Kingfisher Court to find out the exact price for your requirements)

Facilities

  • Close to Local shops
  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Internet Access
  • Residents Kitchenette
  • Smoking not permitted
  • Television point in own room
  • Wheelchair Access
  • Visiting

  • Visitors are welcome at Kingfisher Court.


  • Parking

  • The home has onsite parking including disabled parking provision.


Kingfisher Court Reviews (112)

Total of 112, showing 41-60
10

Kingfisher Court has a Review Score of 10 (9.985) out of 10, based on 28 reviews in the last 2 years. Over all time Kingfisher Court has 112 reviews.

Overall Experience

  • 101
  • 9
  • 2
  • 0
  • 0

Date Published

112
3
5
28
84

Review from Linda M (Daughter of Resident) published on 8 November 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Lovely place, love to see all the activities he gets involved. He always seems happy, staff are lovely and very welcoming.

Reply from Sally Tebbett, Home Manager at Kingfisher Court

Thank you for your kind words. We are extremely proud of what we have achieved here at Kingfisher Court, it is wonderful to know that you are happy with the service that we provide.


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Review from G D (Granddaughter of Resident) published on 6 October 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My grandma has been living at Kingfisher Court for a year and a half and I can honestly say that the love and care she has been given from day one has never changed, if anything it has grown. Every single member of staff knows who she is and always stop to speak to her. Although she isn't able to communicate
very well they always make her smile. I would recommend Kingfisher Court to anyone, it's a real home from home.

Reply from Sally Tebbett, Home Manager at Kingfisher Court

Thank you so much for this lovely review of our home. It is an absolute pleasure to care for your grandma, she is a joy to have around. The team here work incredibly hard and it is always nice to know that their hard work is appreciated.


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Review from Patricia V (Respite Resident) published on 6 October 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Happy with the care received.

Reply from Sally Tebbett, Home Manager at Kingfisher Court

Thank you for letting us know that you are happy with the care that you are receiving, we do love to receive feedback from our residents, so thank you for taking this time to share your views.


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Review from Catherine W (Daughter-in-law of Resident) published on 4 October 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Staff are all lovely and very caring.

Reply from Sally Tebbett, Home Manager at Kingfisher Court

Thank you for taking the time to share your feelings about our home and more specifically our team, lovely and caring sums them up very well. I shall pass your thoughts on to them.


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Review from Janet O (Friend of Resident) published on 4 October 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Excellent service. A lovely place to be.

Reply from Sally Tebbett, Home Manager at Kingfisher Court

Thank you for your kind words. We are so delighted to hear that you are happy with the service that we are providing, it makes such a difference to the team to know that people like yourself appreciate their hard work and dedication.


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Review from C C (Grandson of Resident) published on 30 September 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We moved one of my nans from another care home to Kingfisher Court, as we were unhappy with the care she was getting there. Since coming to Kingfisher Court her life has been transformed and her quality of life has improved, she really is like my nan again. She enjoys her meals, has regular social interactions,
has lots of one-to-one time and the staff at the home have got her walking again. I cannot believe the difference in her, since she came to the home a few months ago and she looks a million times better, always dressed properly and looks well cared for. The home is just lovely and very clean but the atmosphere in the home just feels special, like a proper home from home. The staff are all kind and caring and nothing is too much trouble for them. We were so happy with the changes in my nan that my other nan moved in a few weeks later and she loves it too! I cannot recommend this home enough, it is just the best.

Reply from Sally Tebbett, Home Manager at Kingfisher Court

This review was a pleasure to read, thank you so much for your wonderful comments. My team work incredibly hard to ensure that everyone who comes to live with us receives the care that they deserve, it has been lovely to see how Nan has improved since her arrival here, it is an honour to care for her and a pleasure to have her around. I shall share this review with the team, this will make their day, thank you again.


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Review from Andrew B (Son of Resident) published on 30 September 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I moved my mum into Kingfisher Court in June, it was a difficult decision but the best one I have made, wish I had done it sooner. She's so happy and not lonely anymore. The home is spotless, the rooms and the food are lovely and there are great facilities, it's such a nice home - like living in a hotel.
The activities she is doing, she wouldn't have done if she was at home. The care workers do an amazing job, and the entertainment and activities are first-class. Kingfisher Court is a credit to the management and staff, nothing is ever too much trouble and I am kept updated on everything.

Reply from Sally Tebbett, Home Manager at Kingfisher Court

What a fantastic review, thank you so much. We are delighted to hear that you are happy with the care that Mum is receiving here, we love having her here with us. I will pass these words on to the team, this will make them smile.


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Review from Juliet D (Sister of Resident) published on 22 August 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The care home looks lovely and bright, colourful. The staff are very friendly and warm and caring. My sister looks great, happy and well cared for. I only come once a year to visit, since I work overseas but I follow the Kingfisher Court website and was delighted to see about my sister playing dominoes
and enjoying activities.

Reply from Sally Tebbett, Home Manager at Kingfisher Court

Thank you so much for taking the time to review our home. I am so glad to hear that you enjoy following our social media posts, we do understand the essential role that they play for families in your position and it is nice to hear that you find them useful. I shall pass your kind word on to the team.


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Review from Madeleine H (Relative of Resident) published on 11 August 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Good food, friendly people. Good facilities. My relative looks very well. We haven't seen her since before COVID, but we have noticed a big improvement.

Reply from Alicia Bradon, Marketing at Kingfisher Court

Thank you very much for your kind review, we are so pleased your loved one is looking well and has improved whilst being in our care. Our team work incredibly hard every single day to support and care for their residents, and will really appreciate the kind and positive review.


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Review from Sandra B (Daughter of Resident) published on 9 August 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I moved my mum into Kingfisher Court from a previous care home in July, she has dementia and had no mobility, due to it being easier to move her by wheelchair everywhere, so Kingfisher Court was having to use a hoist to move my mum as she could not stand or take her own weight. To my amazement within
1 week, she has now got her mobility back and is walking with her walker. The staff have been amazing in what they have achieved in such a short time. They are so caring and committed. The best move I have made for my mum. It is such a lovely care home, just like staying in a hotel, with lovely food, a lovely atmosphere, great activities for the residents and nothing is to much trouble. They keep you updated on everything that is going on. The home is amazing. The staff go above and beyond to make sure they enjoy their life, and to top it off we have moved my mother-in-law in and she absolutely loves it.

Reply from Alicia Bradon, Marketing at Kingfisher Court

Thank you for such a wonderful review! We are so pleased your loved one has settled in, our team work extremely hard to provide a home from home environment for their residents and are committed and dedicated to making every single day a positive experience. We can't wait to share your feedback with the team, and are so pleased you have chosen us again to take care of another loved one.


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Review from Sue B (Daughter of Resident) published on 3 August 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum is leaving this morning with mixed emotions - she has missed her home but has had a lovely time here. She's made new friends and thoroughly enjoyed her food and activities. All the team have been really kind and supportive and we all know, with confidence, that her next visit will be just as
happy. Thank you very much.

Reply from Sally Tebbett, Home Manager at Kingfisher Court

Thank you so much for taking the time to leave such wonderful feedback, we will certainly miss Mum and will look forward to her next visit.


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Review from Jean H (Sister-in-law of Resident) published on 28 July 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I cannot fault Kingfisher Court at all. Everything is perfect, best home in the district.

Reply from Sally Tebbett, Home Manager at Kingfisher Court

Thank you so much for your review. We are always delighted to receive feedback such as this. I will pass your kind words on to the team.


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Review from John C (Friend of Resident) published on 20 July 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

On a quick visit, I was most impressed with the home and care provided - excellent.

Reply from Sally Tebbett, Home Manager at Kingfisher Court

Thank you so much for taking the time to review our home. We are delighted to hear that you were impressed with Kingfisher Court. I shall pass your kind comments on to the team.


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Review from Hannah L (Granddaughter of Resident) published on 14 July 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My nana moved into the care home just before the pandemic in 2020, which was extremely tough as she is a very independent (opinionated!) woman and it was very confusing for her. At all times, there was great communication to try to keep as in touch as we possibly could including phone calls, face times,
window visits and an outdoor concert! The staff are absolutely lovely and nothing is too much of an effort. They keep all the residents entertained with games, Rodney the rabbit and regular trips. We have regular check-ins with my nana's key worker and the staff will always fill us in on what they've been up to when we visit. All of our family really appreciate the help and support we have received from the home since my nana has gone to stay with them, it really is a lovely atmosphere, a great community with lovely people. She has made friends with both fellow residents and staff. Big shout out to one member of staff, in particular for putting up with my nana following (bossing) him around all day!

Reply from Sally Tebbett, Home Manager at Kingfisher Court

What an amazing review, the kind words received from our resident's families always make us smile. We are delighted that you are happy with the care we provide and I think that I can safely say that the team member mentioned is very happy to be followed (bossed) around by your nana, he wouldn't have it any other way.


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Review from Philip H (Son-in-law of Resident) published on 21 June 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Always provides excellent care, staff are approachable at all times and Mum is very happy and safe.

Reply from Sally Tebbett, Home Manager at Kingfisher Court

Thank you so much for sharing your thought with us. We are delighted to hear that you are happy with the level of care Mum is receiving, it is a pleasure having Mum around.


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Review from Allie D (Daughter of Resident) published on 31 May 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I moved my mum into Kingfisher Court in February 2020 just before covid lockdown. My mum said she would not go into a care home but with dementia had no choice. From day one the staff really took the time to get to know my mum and her ways. My mum was a woman that never joined in or had friends but
she found a lot of friends amongst the care team at Kingfisher Court and joined in with flower arranging, dominoes, singalongs, bingo and games. My mum passed away on the 8th May after suffering an enormous stroke 2 weeks before and having pneumonia. The end of life care she received was amazing. I went in to visit to see a member of staff kissing her. She kept saying kiss me to them. Another time one of the carers led on the bed with her when she wanted comforting. When my mum passed, there were 6 staff members in the room with her. If you are looking for 5* accommodation and care for your loved one, you will not get any care facility better than Kingfisher Court. On behalf of my mum, I can honestly say they are 'simply the best'

Reply from Sally Tebbett, Home Manager at Kingfisher Court

What a wonderful review, it was an absolute honour to care for Mum and we were all very fond of her, she was well loved and respected by everyone. We are so moved by your kind words, reviews such as this make such a difference to the team. Thank you from us all.


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Review from Catherine T (Daughter of Resident) published on 30 May 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

When selecting a care home for some respite for my mum, we were really impressed with the facilities, cleanliness and staff at Kingfisher Court. I had some really helpful conversations with the manager about Mum's needs and she was really helpful in organising Mum's respite stay. The home itself is
fabulous, spotlessly clean and everyone made Mum welcome as soon as she arrived. Mum's room was well furnished and having her own en-suite bathroom with a shower seat was ideal for her needs. The food, entertainment and activities were first class, Mum was encouraged to join in as much as possible. She settled in really well, made friends with some of the residents and loved all the carers. All the staff are lovely and genuinely interested in their job and the well-being of all the residents. I would certainly recommend anyone to visit Kingfisher Court if they are looking for full time or respite care.

Reply from Sally Tebbett, Home Manager at Kingfisher Court

Thank you so much for such wonderful feedback. My team are so dedicated to providing the very best care and it is lovely to hear that you could see this in the care that Mum has received. I will pass your kind words on to the team.


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Review from Denise F (Daughter of Resident) published on 10 May 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum needed to go into full-time care and having spent over two hours visiting the home, I knew it was the right place. The staff were fantastic, showing me around and explaining the care package that would be put in place for Mum. The home itself is fabulous, spotlessly clean and everyone makes me
welcome when I visit and will always answer any questions. The entertainment and activities provided are first class and Mum is enjoying these and has already made some new friends and loves the carers. Mum's room is furnished lovely and having her own en-suite bathroom was a massive plus. I would certainly recommend, in fact encourage anyone to go to Kingfisher Court if they are looking for full time or respite care. The peace of mind this has given the family, knowing Mum is being so well looked after and settling in really well is priceless.

Reply from Sally Tebbett, Home Manager at Kingfisher Court

It is always lovely to receive reviews such as this. It is touching that you took the time to let us know how you feel about Kingfisher Court, we appreciate just how busy everyone is and it mean a lot. We have a great team at Kingfisher, and we work well together. I will pass on your kind words to the team, I know that they will make them smile. Thank you.


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Review from Lynn J (Daughter of Resident) published on 27 April 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Lovely care home, with kind and caring staff.

Reply from Sally Tebbett, Home Manager at Kingfisher Court

Thank you for your kind words. We love what we do and are proud to receive reviews such as this one. The team at Kingfisher are so dedicated; they will be delighted to hear your wonderful feedback.


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Review from Fiona R (Daughter of Resident) published on 20 April 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum had some much-needed respite care for two weeks in December 2021. Kingfisher Court Care Home was recommended to the family so we made the call. From the moment the call was received to the moment Mum came out of Kingfisher, she/we received five-star treatment. The decision wasn't an easy one
to make (naturally) but the staff at Kingfisher embraced Mum's needs in a very caring, sensitive and hands-on/pragmatic way. Mum's mobility was zero when she went into Kingfisher - transported door to door in a wheelchair. After two weeks of tender loving care, she came out walking! The cooks in the kitchen also worked with a dietician which helped with Mum's particular needs and that all worked well. I found the application process extremely thorough which made us all feel comforted, knowing that she was going to be treated so well. Covid compliance was of the highest standard and we felt very safe. All the staff are so lovely and genuinely interested in their job and have a passion for eldercare.

Reply from Sally Tebbett, Home Manager at Kingfisher Court

Thank you so much for this glowing review. We were honoured that you chose us to care for Mum and are delighted to hear that both you and Mum were happy with the care received. I shall pass your kind words on to the team.


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Current Review Score: 10.0 (9.985)

Overview of Review Score

The Review Score of 10 (9.985) out of 10 for Kingfisher Court is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 5.0 out of 5 from 28 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 28 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.985 for Kingfisher Court is calculated as follows: ( (327 Excellents x 5) + (5 Goods x 4) ) ÷ 332 Ratings = 4.985

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Kingfisher Court is based on 28 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 66 registered maximum number of service users is 13.2, which has been reached with 28 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 21 Jul 2023

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

3 Bed Vacancies

posted 02 Apr 2025

We currently have three vacancies for care. Please contact Kingfisher Court for further details.


Awards / Recognitions (14)

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Meet the Team (5)

Gaynor

Gaynor Smart-McCann

Job Title: Home Manager

Joined: 2024

I am passionate about working in care and have always considered myself to be a people person. It is a huge privilege to work with others and to know that I am the driving force behind a service where all people matter. I consider myself to be a kind and empathetic person who is a good listener at all levels.


I have worked in care for a long time, and there are many reasons for this. I love the fact that the smallest of gestures mean the most to others, and if, during the course of my working day I can make others feel valued and genuinely cared for, then I know that I am making a difference to someone’s life. Caring for others is the most rewarding career to have.


An integral part of my role is to forge strong relationships with residents and their families and friends, their input will be fundamental to the quality of the service at Kingfisher Court. I enjoy supporting and developing my staff team to deliver the highest standard of care. I take pride in providing outstanding care to my residents, and having a good team who share the same values is vital to achieving this goal.


I am a perfectionist who enjoys the attention to detail that comes with this job, I like to focus on the standards of attainment required to hold the position that I love.


My door will always be open, I am responsive and ready to help in any way that I can. I both encourage and welcome any feedback that will help us to shape the future of the home.


Nicky

Nicky Whittle

Job Title: Deputy Manager

Joined: 2023

I’m Nicky, I have worked in Health and Social Care for around 17 years now and my work means so much to me.


I enjoy working with people, supporting them, and encouraging them, leading a happy, fulfilled team! I love getting to know the residents that I support, hearing their stories and learning about their lives, and delivering hands-on care, that enables me to develop a person-centred approach.


I haven’t been here at Kingfisher long, but I have a good feeling about the home, it is such a warm, welcoming, happy place to be. I’m sure that I will fit in well here, I work well under pressure and love having an open door to enable both the residents and their families and me to develop a close professional relationship based on honesty and trust. I feel very fortunate to have been given this opportunity and I am grateful for the warm welcome that I have received. My job takes up a lot of my time but when I’m not at work, I spend my time playing with my 3 Children, enjoying the company of my husband, and saying I will go to the gym!


Chelsie

Chelsie Dyer

Job Title: Interim Administrator

Joined: 2022

I have worked in the care industry for three years. I love that my job allows me to engage with people from all walks of life and to spend time getting to know people that I wouldn't otherwise have met. I love that my work provides comfort for families knowing their relative is safe and cared for.


Claire

Claire Osbourne

Job Title: Head of Housekeeping

Joined: 2021

Hi, I'm Claire the Head Housekeeper, I've been cleaning for 8 years now and the best years have been the 3 years working at Kingfisher Court. I enjoy getting to know all the residents as well as maintaining a high standard of cleaning to make their homes as comfortable and welcoming as they possibly can be. There is more to cleaning in my role it is also about engaging with the residents, they become more like family to us.


Mervyn

Mervyn O'Connor

Job Title: Handy Person

Joined: 2023

I’m Merv O’Connor, I started at Kingfisher Court in 2023 as the Maintenance Person, I have not worked in care previously, but thoroughly enjoy the change in direction, I left school at 16 and joined the Army as a Combat Medical Technician, travelling and seeing service in a number of locations, upon discharge from the Army, I attended university, obtaining my BA (Hons) in Business, followed by an MA and PhD in Strategic HR and Operational Management, this led to a direction change and I became a business consultant to the food industry, working on a variety of contracts from building factories to developing new products, as well as converting an amusement arcade into my own pub!


Working with the amazing team and residents here at Kingfisher Court makes it worthwhile coming to work!!