Review from Flora B (Resident) assisted by family/friend published on 7 April 2022
Submitted via Postal Card • Report

Overall Experience

Happy with care and activities in the home.

Reply from Sally Tebbett, Home Manager at Kingfisher Court

Thank you for sharing this review with us, all feedback is gratefully received. It is good to know that you are happy with the service that we provide.

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Review from Rachel F (Daughter of Resident) published on 7 April 2022
Submitted via Postal Card • Report

Overall Experience

I can see my mum is being well cared for at Kingfisher Court both in how she looks and the clean and friendly atmosphere in the home. All staff are working as a team to provide the kind of care anyone would want for their mother. By now my mum needs everything doing for her and I know the staff are

kind and professional in the way they deliver her care. There is no doubt that my brother and I could not look after her without everyone at Kingfisher Court. As well as all of this, the social team engage her in activities which is a real benefit.

Reply from Sally Tebbett, Home Manager at Kingfisher Court

Thank you so much for taking the time to leave this review. We are delighted at how well Mum has settled in and it is a joy to have her here with us at Kingfisher. I shall share your kind words with the team.

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Review from Jane S (Daughter of Resident) published on 7 April 2022
Submitted via Website • Report

Overall Experience

My mum joined Kingfisher a couple of months ago and has settled in very well. Everyone is so welcoming and always have time to put my mind at rest when I ring to see if my mum is OK. It was heartbreaking at first for her and the family but I saw her today and she's happy. Kingfisher Court is a lovely

home. Thank you for looking after Mum.

Reply from Jessica Tilson, Marketing at Kingfisher Court

Thank you so much for your extremely kind review, it means so much to the team at Kingfisher to receive such positive feedback. We are so pleased your mum has settled in so well. We look forward to sharing your feedback with our team.

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Review from J W (Daughter of Resident) published on 4 April 2022
Submitted via Postal Card • Report

Overall Experience

Mum has been a resident for about six months and in that time my dad passed away unexpectedly. The home has been fantastic and supported Mum through her grief. The level of care is genuinely outstanding and we couldn't ask for a better home for Mum.

Reply from Sally Tebbett, Home Manager at Kingfisher Court

Thank you so much for taking the time to post this review. It is an honour to have Mum living here with us at Kingfisher and to have been able to provide her with the support she needed. I will pass your kind words on to the team.

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Review from Carmel W (Daughter of Resident) published on 22 March 2022
Submitted via Website • Report

Overall Experience

Amazing care home. With broken hearts, we made the hard decision to transfer Mum to 24 hour care. On her day of admission, the care home was again forced due to Covid to take the necessary steps and lockdown the home to protect all their residents and staff, this was extremely hard for our family but

more importantly for our mum, as she was entering a totally new environment and with people she had never met, but from day one we knew she was in safe, caring hands and would be treated with respect and dignity at all times. The manager and her team have been absolutely fabulous, nothing is too much trouble and issues/questions are dealt with promptly and always with a smile. Due to Mum's stroke, she has very limited speech and is totally immobile but the team have worked with our family to understand just exactly what Mum's limited communication means, they have built on this and developed a lovely relationship. Kingfisher Court is now our mum's new home. Thank you team.

Reply from Sally Tebbett, Home Manager at Kingfisher Court

Thank you so much for sharing your thoughts with us, it has indeed been a difficult couple of years for our residents, the periods of lockdown have been tough on both them and their families. We think of all of our residents as family, and we have done our very best to support them through the more difficult times, to know that you feel this way is wonderful. I will pass your comments on to the team who I have no doubt will be overjoyed to receive such lovely feedback. It is both an honour and a pleasure to have Mum here with us, thank you for putting your trust in us.

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Review from Andrew H (Son of Resident) published on 24 February 2022
Submitted via Postal Card • Report

Overall Experience

My dad joined Kingfisher Court four months ago and he has settled in so well. All of the staff are so warm and welcoming and always happy to chat to me and put my mind at ease over the telephone. The staff have built a lovely relationship with Dad which brings comfort knowing he is looked after with

genuine care. We have been really impressed with how clean Kingfisher is and how much fun they have day to day with all the activities. We are really happy with Dad's placement. Well done and thank you for everything Kingfisher Court!

Reply from Sally Tebbett, Home Manager at Kingfisher Court

Thank you so much for taking the time to review Kingfisher Court. We love having Dad around and we are delighted to hear that he is happy in our care and that you are satisfied with the service we provide. Our staff are dedicated to providing the best possible standard of care and feedback such as this is really appreciated.

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Review from M P (Daughter of Resident) published on 16 February 2022
Submitted via Postal Card • Report

Overall Experience

Despite an initial reluctance to go into a care home, my mum has settled extremely well and is happy and contented.

Reply from Kerry Goodearl, Sales & PR Manager at Kingfisher Court

Thank you so much for taking the time to submit this review, we are delighted to hear that you are happy with the care that we provide. Mum has settled in really well and it is a joy to have her around.

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Review from David S (Son of Resident) published on 20 May 2020
Submitted via Website • Report

Overall Experience

This whole Covid-19 situation has been very alarming for people who have relatives in care. I could not be happier with the way in which Kingfisher Court has responded to the crisis. They locked down the home and stopped all unnecessary visits very early on in the crisis. Although this means I can't

see my Mum they put in place video calls and have tried to keep the stimulation levels up for their residents. I have called the home a couple of times and they have been very responsive to my Mums needs. Keeping my Mum safe is the most important thing to me and I have no concerns about the way that Kingfisher Court has responded.

Reply from Jeremy Dignum, Home Manager at Kingfisher Court

Thank you so much for your review and the time taken to write it. We are really pleased to receive your feedback and will, of course, continue to do all we can to keep you connected to your mum during this difficult time. I share all of our reviews with my team, who will be thrilled to receive your comments. Thanks again and best wishes.

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Review from Julie B (Daughter of Resident) published on 23 March 2020
Submitted via Postal Card • Report

Overall Experience

My mum had to have a cataract operation and because of dementia, was confused and very stressed. I was allowed to stay with her in the home before and after the operation. I was made so welcome and looked after by all the staff, especially the hostess. Everyone was as concerned for me as they were for

my mum. The atmosphere in the home is lovely.

Reply from Jeremy Dignum, Home Manager at Kingfisher Court

Thank you for taking the time to feedback your thoughts on our home. I will ensure I provide this feedback to my team as they always appreciate hearing how their hard work and effort is received. Thank you and best wishes, Jeremy.

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Review from Lorna M (Daughter of Resident) published on 17 February 2020
Submitted via Postal Card • Report

Overall Experience

I love this care home! So pleased we found it.
Warm, friendly environment, light and spacious. All-inclusive makes so much difference - no longer all those worries of how to get Mum to the doctors etc. She loves getting her daily papers and enjoys her visits to the lovely hairdresser. Staff care about

their work and make a point of getting to know the residents and spending time talking to them as well as doing all their other duties. All the management and their staff are very approachable and make time to listen to any family concerns and follow through if any action is needed.
This care home is better than any I have seen before by miles.

Reply from Jeremy Dignum, Home Manager at Kingfisher Court

Thank you so much for taking the time to give your feedback, we are very pleased your mother is living in our home, so are very pleased you found us too! I will ensure our staff receive this lovely feedback; they put their hearts and souls into caring for our residents every day and will be happy to hear your comments I am sure. Best wishes, Jeremy.

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Review from Alison S (Daughter of Resident) published on 17 February 2020
Submitted via Postal Card • Report

Overall Experience

Well situated and located care home close to the hospital and also the green countryside. Light, airy and pleasant rooms and building. Good caring staff. Choice of good food. Outings and activities arranged. Staff take the time to talk to residents. Management is good and listens, acting on good suggestions.

The ambience of the building and surroundings is very pleasant with good ambience and atmosphere in the care home. Excellent having on-site incorporated facilities, such as hairdressing. Residents are clean and smart and have their privacy respected. Visitors welcomed and encouraged - and also emotionally supported if necessary! Progressive care home - Excellent!

Reply from Jeremy Dignum, Home Manager at Kingfisher Court

Thank you very much for taking the time to review Kingfisher Court. Looking after your mother is an absolute pleasure! Kingfisher is a home I am very proud to be the Manager and I will always have my door open should you have any queries or concerns. Best wishes, Jeremy.

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Review from W B (Son of Resident) published on 17 February 2020
Submitted via Postal Card • Report

Overall Experience

My mother has been a resident at Kingfisher Court for over two years. It is much better than her previous care home despite that one having a good CQC rating.
The staff are permanently employed, not agency, so they get to know the residents. The price is all in so no worries about hospital visits

etc. The management and staff are very approachable as well.

Reply from Jeremy Dignum, Home Manager at Kingfisher Court

Thank you for taking the time to feedback your thoughts on our home, we are so pleased your mother is part of the Kingfisher family. I will ensure I provide this feedback to my team as they always appreciate hearing how our families feel about the service being provided. Thank you and best wishes, Jeremy.

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Review from E S (Daughter of Resident) published on 5 February 2020
Submitted via Postal Card • Report

Overall Experience

My father was a resident for two years, and during this time he was treated with great care and dignity. The difficult transition from home to care home was made easier by the sensitive way that the manager understood our reservations and emotions as well as reassuring Dad about his anxiety. The care

home offered Dad many choices regarding meals, snack, daily newspapers, social activities and personal space. He was treated with dignity, and the staff went out of their way to liaise with the family in finding out about Dad's interests and background.
My sister and I were particularly impressed by the front of house team and by the senior carers who find time to speak to us regularly about Dad's needs; particularly as he approached the end of his life. We were given excellent support after his death both in their understanding of our feelings and in offering suggestions regarding funeral arrangements. All of this exceeded our expectations and made an emotional period of time easier to cope with.

Reply from Jeremy Dignum, Home Manager at Kingfisher Court

Thank you so much for your very positive review and the time taken to write it. We are delighted to hear your wonderful feedback about our care for your father. We will share this with the entire team as they love to learn how all their hard work is received. Thank you again for all of your comments, we really appreciate it.

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Review from N L (Respite Resident) published on 5 February 2020
Submitted via Postal Card • Report

Overall Experience

I was treated with respect and kindness by all the staff I came in contact with. If I need help in the future, I know where to go.
Thank you.

Reply from Jeremy Dignum, Home Manager at Kingfisher Court

Thank you for taking the time to review our home. We share all our reviews with all of our staff who love to learn how their hard work and effort is received. Thank you again for all of your comments.

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Review from S S (Resident) published on 5 February 2020
Submitted via Postal Card • Report

Overall Experience

I am happy at Kingfisher Court. I can't find anything that requires improvement. I enjoy joining in with the activities when there is something I have an interest in.

Reply from Jeremy Dignum, Home Manager at Kingfisher Court

We are very grateful that you have taken the time to review our home. We value your opinion and feedback and will share it with our team who will be thrilled to hear that you are happy at Kingfisher Court. Thank you again for all of your comments.

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Review from J Z (Friend of Resident) published on 5 February 2020
Submitted via Postal Card • Report

Overall Experience

I thank the floor where my friend is, most of the staff are friendly, supporting and caring. I come once a week. Maybe activities could be more varied.

Reply from Jeremy Dignum, Home Manager at Kingfisher Court

Thank you for taking the time to review our home. We value your opinion and feedback and share it with our team. It's a great way for us to understand what we are doing right and where we can improve. Thank you again.

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Review from Dene G (Son of Resident) published on 23 January 2020
Submitted via Website • Report

Overall Experience

My mother and father were both in Kingfisher Court and the commitment of the majority of the staff was excellent and in many cases well beyond reasonable expectations. I could not have wished for better care for my parents in their final months.

Reply from Jeremy Dignum, Home Manager at Kingfisher Court

Thank you for taking the time to review Kingfisher Court. I'm delighted that you were so pleased with how we have looked after both your mother and father. We share all of our reviews with all of our staff who love to learn how their hard work and effort is received. Thanks again.

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Review from Chris L (Son of Resident) published on 15 October 2019
Submitted via Website • Report

Overall Experience

Well managed care home, my father was resident for 18 months in all and to which every need was met for him. Staff were very helpful and caring for my father, it is unfortunate that he had to be moved into a nursing care facility after his health declined more. Facilities at the home are fantastic,

helped my father with his mobility when needed. Daily exercises, day trips, shopping trips and much more. Management very comforting helpful and also knowledgeable. The home itself is very warm and welcoming, modern, clean and safe, meals are good quality and freshly prepared.

Reply from Paul Quirk, Acting Home Manager at Kingfisher Court

We are very grateful that you have taken the time to review our home. We value your opinion and feedback and will share it with our team who thoroughly enjoyed having your father at our care home for 18 months. Thank you again for all of your comments.

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Review from Alison R (Daughter of Resident) published on 2 August 2019
Submitted via Website • Report

Overall Experience

Most of the staff are good/very good; some are exceptional, going above and beyond reasonable expectations.
Both my parents settled in very well, enjoying all that was on offer. Dad especially enjoyed the food, putting on two stone in weight within about 5 months (which he badly needed to do). Mum

had a few health issues but the care and support to us all has been amazing all along; nothing is too much trouble.
We were still able to retain our family unit by occasionally having meals together in the tea room and also having wider family celebrations for their birthdays and a recent big wedding anniversary.
Whenever issues have arisen, they have been dealt with professionally, effectively and promptly whenever possible.
We have got to know some of the staff very well and all the visiting family and friends are always welcomed by our new extended family – thank you staff.

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Review from Alison R (Daughter of Resident) published on 18 July 2019
Submitted via Postal Card • Report

Overall Experience

Most of the staff are good/very good, some are exceptional, going above and beyond reasonable expectations. Both my parents settled in very well, enjoying all that was on offer. Dad especially enjoyed the food, putting two stones in weight within about 5 months (which he badly needed to do). Mum had

a few health issues, but the care and support to us all has been amazing all along; nothing is too much trouble. We are still able to retain our family unit by occasionally having meals together in the tea room and also having wider family celebrations for their birthdays and a recent big wedding anniversary. Whenever issues have arisen, they have been dealt with professionally, effectively and promptly whenever possible. We have got to know some of the staff very well, and all the visiting family and friends are always welcomed by our, new extended family - thank you to all the staff.

Reply from Paul Quirk, Acting Home Manager at Kingfisher Court

Thank You Alison for taking the time to review Kingfisher Court. I'm delighted that you and your family have been so pleased with how we have looked after both mum and dad. We love to have this feedback as it is shared with all the team and everyone thrives on it and is so rewarding to receive and share and indeed learn from. We value it immensely so thank you for sharing.

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Kingfisher Court

Care Provided by Kingfisher Court

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Funding & Fees Guide for Kingfisher Court

Facilities