Review from S P (Daughter of Resident) published on 5 June 2019
Submitted via Postal Card • Report

Overall Experience

Kingfisher Court provides a safe place with well thought out modern facilities for the residents. Our mum is treated with dignity and she is well cared for. Over recent months there has been very little activities organised for Cedar floor.
These activities don't have to be outings but much more thought

needs to be given to this. Staffing levels on Cedar floor are not right. On 7th May 8:1 ratio- not satisfactory. The majority of staff are excellent but I wonder if they have the back up they need from manager and director.

Reply from Sian Ellis, Marketing Director at Kingfisher Court

Thank you for your feedback which we share with our whole team. We do value all feedback as it helps to raise or confirm any issues that need our attention. Our new Lifestyle person joined us last Monday and we are thrilled to get her on board and have every faith and confidence in her restoring the activities to their usual high standard. Thank you for bearing with us until we managed to secure her appointment. Thanks again for all of your comments, many of which we are dealing with directly.

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Review from J P (Daughter of Resident) published on 5 June 2019
Submitted via Postal Card • Report

Overall Experience

The home is 2 years old, all sparkly and new. Unfortunately, the care given is not any better than any other satisfactory/good care home. Quality of staff varies, some are really helpful, others you have to instruct constantly. Activities are very poor, due to a failure to provide staff to do this well.

Dementia residents seem to get put last. Clothes are often placed in the wrong rooms. My relative has been found dressed in others' clothing. The food is good. Directors promise a lot and deliver little. They need to get real and properly address issues in a timely manner.

Reply from Sian Ellis, Marketing Director at Kingfisher Court

Thank you for taking the time to review Kingfisher Court. We do value the feedback and share it with the entire team which helps us further understand what relatives feel we are getting right and where we can improve. As you are aware we are addressing directly the issues raised and are currently in the process of implementing the changes and we are delighted with the way we are achieving these goals and look forward to continuing this. Thank you again for sharing with us your comments.

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Review from Jim M (Son of Resident) published on 9 May 2019
Submitted via Website • Report

Overall Experience

Our mother has been living at Kingfisher Court for six months having previously lived alone for many years and recently been diagnosed with dementia. Every member of staff we have met has been caring, willing and positive. Mum has been helped to settle in very well. Her room is always clean and tidy.

Her needs are understood and met kindly and consistently well. We are extremely happy with our decision to move mum into Kingfisher Court.

Reply from Sian Ellis, Marketing Director at Kingfisher Court

Thank you for your feedback of our home which helps us enormously with understanding how our efforts and high standards are received. We share all comments and feedback with the entire team and I know they will be delighted to learn how happy both your mother and your family have been with us.

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Review from Morgan (Son of Resident) published on 9 May 2019
Submitted via Website • Report

Overall Experience

Both my mother and stepfather were admitted to Kingfisher just after the opening of the home. Standards were set very high initially, however, these have not been maintained. My mother passed away just before Christmas, which now leaves my stepfather on his own, the home has shown great compassion during

this awkward time, and it has enabled my stepfather to continue with his life. There are improvements which need to be made to ensure the high initial standards return.

Reply from Sian Ellis, Marketing Director at Kingfisher Court

Thank you for taking the time to write a review Morgan. As you know we listen to and value all feedback from all our residents and relatives as it helps us understand where we are doing things right and where we can improve. We share all of our feedback with the entire team which is always an ongoing process of learning and understanding. Thank you for all your comments.

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Review from Alan N (Nephew of Resident) published on 27 February 2019
Submitted via Website • Report

Overall Experience

The care staff are absolutely top-notch, couldn't wish for better people to look after a relative, however communication with the next tier of the organisation is non-existent. My Auntie passed away there in November, however, Decembers money was still taken out, (fair enough, these things are very

often automated). But since then we ring them every other day.."yes your money is on its way"..we promise, promise, promise to ring you back" They do not! Also, they managed to lose a wedding photo of my Auntie. But that's ok as they are going to ring back on the progress of looking for it! Also when in the home in the early hours my Auntie took a fall, no one rang, and when mentioned to the Doctor he was surprised there was no call out as she is over 90. Kingfisher said they would get to the bottom of it and ring me on the outcome, nope, no phone called.

The staff are smashing, the communication is non-existent and when your relative passes away you are forgotten.

Reply from Sian Ellis, Marketing Director at Kingfisher Court

Thank you for taking the time to provide your feedback. I am delighted that yourself and your auntie were pleased with the high standards of our care but not with the way in which we handled the subsequent administration. This is not the standards of training we provided and expect from our staff so we are disappointed to learn of your experience. We have tried to contact yourselves a couple of times but to no avail so please do feel you can contact the owners of Oakdale directly who would like to understand in detail the circumstances. We share all of the feedback we receive with the entire team, including the management, so we thank you for taking the time to explain your experience as this helps us understand and learn how to avoid a repeat of this situation going forward.

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Review from Anne C (Wife of Resident) published on 8 January 2019
Submitted via Postal Card • Report

Overall Experience

I have only expereinced the care home for the past three months but during the time, the atmosphere I have found to be exceptional. The caring staff without exception could not, in any way, be bettered. The food is equal to a 4-star hotel. The staff from management right through to cleaners are really

friendly and caring. I would, without reservations, recommend Kingfisher to anyone.

Reply from Sian Ellis, Marketing Director at Kingfisher Court

We are very grateful that you have taken the time to review our home. We value your opinion and feedback and share it with our team. It's a great way for us to understand what we are doing right and where we can improve. Thank you again and we are delighted that you are so happy with our home.

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Review from Nicola S (Daughter of Resident) published on 8 January 2019
Submitted via Postal Card • Report

Overall Experience

Even though the situation itself of having a relative in a care home is difficult, you could not wish for a more homely and positive atmosphere. The surroundings are second to none with all who visit commenting on what a wonderful place it is. The staff here have hearts of gold and nothing is too much

trouble and they work tirelessly to provide the best care and safe environment for everyone there and who visit.

Reply from Sian Ellis, Marketing Director at Kingfisher Court

Thank you for reviewing our home. We welcome the feedback and share it with the entire team who will be delighted to learn that you are happy with our standards of care and service.

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Review from Michael S (Son of Resident) published on 13 August 2018
Submitted via Postal Card • Report

Overall Experience

You feel part of a friendly caring community who have the residents and visitors interests at heart. Residents are treated as individuals and with respect and support but encouraged to be independent and have a voice, so maintaining their identity and influence. I am confident of the values of this

care home and thankful that my loved-one is part of it.

Reply from Sian Ellis, Marketing Director at Kingfisher Court

Thank you for taking the time to review our home. We value your feedback and share it with the entire team. We are delighted you are happy with the home. Thank you.

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Review from C P (Daughter of Resident) published on 6 August 2018
Submitted via Postal Card • Report

Overall Experience

Kingfisher Court is a new care home that provides excellent individual care of a very high standard. As in all care homes, there is room for improvement in some areas but overall staff are caring and supportive to both residents and their families. It has a modern, friendly, relaxed, clean and caring

environment offering great entertainment for those able to take part. I would highly recommend this home to any family.

Reply from Sian Ellis, Marketing Director at Kingfisher Court

Thank you for taking the time to write a review of our home and we are so pleased that you are happy with our care and facilities. We value your input and share it with all the team as it provides key information on where and how we can improve.

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Review from John K (Resident) published on 25 July 2018
Submitted via Postal Card • Report

Overall Experience

I have to thank the staff very sincerely for saving my life, something I will never forget.

Reply from Sian Ellis, Marketing Director at Kingfisher Court

Thank you. As you know we have passed on your kind thoughts and thanks to all our team.

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Review from Marilyn B (Daughter of Resident) published on 5 July 2018
Submitted via Postal Card • Report

Overall Experience

I find entering Kingfisher Court to be a very pleasant experience. It's a lovely clean and happy home. Excellent food, such kind, caring and happy staff.
Spent my "big" birthday with my mum. My family came and they made it such a wonderful day.
I can't thank the manager and his staff enough for looking

after my mum.

Reply from Sian Ellis, Marketing Director at Kingfisher Court

Thank you for taking the time to review our home. We are pleased that your mother, yourself and your family are happy with the care and services we provide. We will share your feedback with the entire team and they will be delighted to learn of your positive views of our home.

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Review from Helen S (Granddaughter of Resident) published on 5 July 2018
Submitted via Postal Card • Report

Overall Experience

I have found the staff at the home very understanding as I had reservations about my grandmother coming into a home. The management and staff put my mind to rest and I have now seen the good work.
I have a food allergy which is catered for every time I eat with my grandmother. We now have had experience

of every floor due to the deterioration of my grandmother and I feel all floors are excellent and correct for the residents.

Reply from Sian Ellis, Marketing Director at Kingfisher Court

Thank you for taking the time to review our home. We share all of your feedback with our team so it is very useful for our continued monitoring. We are delighted that both you and your grandmother are happy with our care and facilities and these have been consistent throughout her stay with us. We look forward to continuing our high standards.

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Review from S F (Daughter of Resident) published on 5 July 2018
Submitted via Postal Card • Report

Overall Experience

Nowhere is 100 per cent perfect but this home comes close.
I feel mum is cared for and safe. It is a happy environment. Mum has always eaten nutritious meals, though simple, the meals here for mum sometimes are too rich or as she says "fancy" so in this area they could cater for a more simple palette.

Reply from Sian Ellis, Marketing Director at Kingfisher Court

Thank you for taking the time to review our home. We are pleased that you are happy with our services and we value the feedback, especially the details as we use this to monitor and help improve our services. The team will be delighted to hear your feedback, thank you.

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Review from D S (Daughter of Resident) published on 5 July 2018
Submitted via Postal Card • Report

Overall Experience

Fantastic care home. All the staff are amazing. Very caring and thoughtful towards the resident. The entertainment is really good and they have lots of activities every day to keep everyone active and entertained. The best in the area we have in Ashfield. Can't praise the home enough. Amazing.

Reply from Sian Ellis, Marketing Director at Kingfisher Court

Thank you for taking the time to review our home. We are delighted that you are happy with our care and facilities. We share your feedback with our entire team so it forms a major part of our on-going monitoring of our standards.

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Review from Mark O (Son of Resident) published on 28 December 2017
Submitted via Website • Report

Overall Experience

On first entering Kingfisher Court you are immediately impressed by the welcoming decor of the reception, which during the day is always manned by someone who again is extremely professional and welcoming.
The standard of all rooms is excellent, clean and functional.
The communal dining room and

lounge are well laid out and have lovely furniture.
We especially like the Tea/coffee lounge, cinema and library.
Staff and management are excellent and well led. Staffing levels are also good.
Food and nutrition are again excellent.
The owners are very hands-on and are available to listen, assist and help when required and go above and beyond to satisfy you.
Stimulation via activities again is excellent via a dedicated Lifestyle Manager. The Christmas timetable has been excellent, having attended many events.
In summary, I would highly recommend Kingfisher Court to anyone who is looking for an all-inclusive, high quality, well managed residential care home for their family.

Reply from Sian Ellis, Marketing Director at Kingfisher Court

Thank you for the positive feedback. It is good to know that we are delivering what we set out to do. Thank you for taking the time to write and publish the review.

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Review from P G (Nephew of Resident) published on 8 December 2017
Submitted via Website • Report

Overall Experience

I called to see if I could visit a relative in your care home. The receptionist was extremely polite and a credit to the Sutton-in-Ashfield home.
The carer came out of the lift did not come to me but shouted to me "She doesn't want to see you". This is very poor communication and she should at least

come up to me and not let everyone know in reception that my relative had refused to see me. Refusing to see me is not a problem, the problem is the member of staff that made me feel inferior, you need to sort this kind of attitude from staff to the general public, who at some point in time may be thinking of putting the life of a relative or friend in your hands.

Reply from sian ellis, Marketing Director at Kingfisher Court

We always value feedback on our staff performance and obviously are particularly interested in understanding the full circumstances of any complaint. We apologise if any offence was caused on this occasion but upon investigation, we understand that only Oakdale personnel were present in the reception area at the time of your visit. As you are a new and unregistered visitor we are without your telephone number but we would welcome the opportunity to discuss this further with you and invite you to call our Home Manager, Paul Quirk 07778 126 985 or CEO Andrew Long on 07802 454 275 for a confidential discussion

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Review from Ruth W (Sister of Resident) published on 22 November 2017
Submitted via Website • Report

Overall Experience

On my first visit to see my 87-year old sister I was bowled over by this care home. Firstly it is spotlessly clean, with gleaming loos and bathrooms. Secondly, and let’s not beat around the bush, it is as fragrant as any 5-star hotel! Most importantly, the kindness of the owners and their team is way

beyond any normal expectation.

The public areas are spacious, light and designed along the lines of mid-budget hotels with absolutely no institutional feel and the private rooms and en-suite facilities equally good.

The highlight, though, is the top-down thoughtful care offered. Staff are a constant presence and all go out of their way to offer generous assistance. From the friendly chef to the unbelievably kind housekeeping staff, nothing was too much trouble. (My other 80-year old sister, who accompanied me, was taken ill and the help we were given was way beyond the call of duty, even to the extent of offering her a bed for the night and refusing any payment.) To sum up, excellent.

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Review from Jacqui K (Daughter of Resident) published on 29 September 2017
Submitted via Website • Report

Overall Experience

My mother did not want to go into a care home but we struggled to meet her increasing needs as a family. After visiting other homes we settled on Kingfisher Court and sought respite for my mother.
We were so impressed with the care and attention that was given to my mum and all of the residents we

decided to make this a permanent home for mum.
From what I have witnessed nothing seems to be too much trouble for the staff. They are very kind and encourage residents to take part in the many and varied activities that are on offer. We have always been kept informed of any decisions that may affect mum and they listen and act on any concerns we have had immediately. They genuinely try and succeed in giving the best possible service at all times. I am very pleased and relieved that we have found such a wonderful place for mum to spend her last years. Staff are well trained and always appear happy at work, the management is excellent. The home is beautifully furnished and kept clean.

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Review from Helen D (Daughter of Resident) published on 28 September 2017
Submitted via Website • Report

Overall Experience

My mother has been a resident at Kingfisher Court since May 2017 and our whole family are extremely pleased with the excellent care mum receives. Her life has been transformed by the companionship she now has with fellow residents. She loves the many and varied activities on offer at the home and is

particularly pleased that she is taken to church on Sundays.

The atmosphere at the home is extremely friendly; we are treated as family and always feel welcome. The staff are all excellent, they are aware of and maintain, their professional boundaries and treat our mum with the love and respect she deserves.

The 'all inclusive' terms provide us with peace of mind; no unexpected additional costs each month, yet we feel the quality of the provision is exceptional, the person-centred approach to mum's care is so important to her wellbeing and state of mind.

The home is beautifully designed and scrupulously clean. The food is delicious and the menus are often chosen by residents.

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Review from Ian H (Son-in-law of Resident) published on 28 September 2017
Submitted via Website • Report

Overall Experience

After looking at many homes in the area, we are so glad we found this one. If a certain premium lager could do nursing homes they would be like this!

Staff are fantastic and the home is first class, it's like a 5-star hotel for the elderly. All day there are things for the residents to do to keep

active. Each visit the staff welcome you and will give you an update on how things are going. Hairdresser on site and even a cinema.

If you live around the area and have a loved one who needs care this is the place. We are so pleased with the care he is given, food is restaurant quality, the dining area is better than most restaurants I have been in.

I can recommend Kingfisher Court care home to look after your loved one. Go visit to see just how good it is.
They even post daily pictures on Facebook so you can see your loved one having fun and that really makes a difference to be able to check on them when you cannot visit.
5* plus.

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Kingfisher Court

Care Provided by Kingfisher Court

Good to Know

Funding & Fees Guide for Kingfisher Court

Facilities