Kingfisher Care Home

Cleveland Road, North Shields NE29 0NW
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9.5 18 Reviews
  • Kingfisher Care Home, North Shields
Kingfisher Care Home provides residential and dementia care to up to 50 older people in North Shields, Tyne, and Wear. The team can accommodate respite and convalescent stays, as well as long-term residence in the home.

It is situated in a residential area, the purpose-built home is close to local amenities, transport links, and the River Tyne. It is designed with 50 en-suite rooms for the comfort of residents and has private facilities of phones and television. It also features lounge and dining areas, a private garden, and a lift between floors.

The team arranges regular activities and provides nutritious, home-cooked meals and snacks. It looks after the needs of every resident individually for their well-being and enjoyment. The dedicated team works towards arranging various fun activities to keep residents engaged.

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Care Provided by Kingfisher Care Home

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Younger Adults
  • Care Types Provided
  • Dementia Nursing Care
  • Dementia Residential Care
  • Nursing Care
  • Residential Care
  • For a maximum of 58 Service Users
  • Privately Owned
  • Care Offered
  • Alzheimer's
  • Other Care Provided
  • Convalescent Care
  • Own GP if required
  • Palliative Care

Good to Know

  • Person in charge
  • Kristie Goodall (Manager)
  • Admission Criteria
    • Ages 60+
  • Room Information
    • Single Rooms (58)
    • Single Rooms with ensuite Wet Room (12)
  • Care Home Design/Build
    • Purpose Built: Yes

Funding & Fees Guide for Kingfisher Care Home

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care from £1,060
    • Self-Funded Residential Dementia Care from £1,125
    • Self-Funded Nursing Care from £1,150
    • Self-Funded Nursing Dementia Care from £1,175
    • RESPITE Self-Funded Residential Care from £1,100
    • RESPITE Self-Funded Residential Dementia Care from £1,150
    • RESPITE Self-Funded Nursing Care from £1,200
    • RESPITE Self-Funded Nursing Dementia Care from £1,250

  • Fees are determined on individual resident need based on pre-admission assessment
  • (these prices are only a guideline, please contact Kingfisher Care Home to find out the exact price for your requirements)

Facilities

  • Close to Local shops
  • Gardens
  • Lift
  • Near Public Transport
  • Own Furniture if required
  • Phone Point in own room
  • Residents Internet Access
  • Smoking not permitted
  • Stairlift
  • Television point in own room
  • Wheelchair Access

Kingfisher Care Home Reviews (18)

9.5

Kingfisher Care Home has a Review Score of 9.5 (9.472) out of 10, based on 10 reviews in the last 2 years. Over all time Kingfisher Care Home has 18 reviews.

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Review from S D (Daughter of Resident) published on 14 March 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My father joined Kingfisher Care Home in December 2023 - followed by my mother in January 2024. They both receive exceptional care. My father died in March 2025 and up until that time was treated lovingly and with utmost respect and dignity from all the staff, domestics, chefs, carers - my mum continues
to be cared for at Kingfisher - the support she gets from all the staff is amazing - she is not coping well since my Dad died and is offered the exact amount of support and sympathy. As a family - we are made welcome and also offered excellent support and always a friendly and listening ear to any issues.

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Review from R M (Son of Resident) published on 6 March 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Mam has been a resident for over 2 years. I have seen a lot of improvement in the last 6 months, lots more activities, cleanliness of communal areas and the introduction of a reading corner! The staff are very friendly and I feel my Mam is in the best place to care for her needs.

Reply from Rahi Joshi, Marketing Associate at Kingfisher Care Home

Thank you for sharing your experience with us. We are delighted to know your Mam is happy with her tailored care at Kingfisher. Our dedicated team strives to maintain high-quality care at all times. I will pass your kind sentiments onto the home team. Kind regards.


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Review from J M (Daughter of Resident) published on 20 February 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Kingfisher is a very caring environment. Staffing is excellent. The staff are very approachable. Plenty of space and areas to sit and move about. Very secure and safe for residents. Good activities to cover the needs of everyone. Office staff are always helpful and friendly. I have recommended friends
of Mum and families. Would like to see more staff.

Reply from Rahi Joshi, Marketing Associate at Kingfisher Care Home

Thank you for your kind words and recommendation. I will pass your kind sentiments on to the home team. We appreciate your feedback regarding staffing concerns addressed we will consider it and make necessary changes that are needed. Kind regards.


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Review from M W (Husband of Resident) published on 18 February 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My wife has early-onset frontotemporal dementia. She is only 64 and has been a resident at Kingfisher since July 2022. I have always been happy with the care she has received and the way they have adapted her care plan over the years to meet the decline in her presentation of the illness. Any concerns
I have had, have always been listened to and satisfactorily resolved. She is well cared for and, although she cannot communicate, seems to be happy. The staff are great and really do care for the residents. The place is constantly being cleaned and is well maintained. The food always looks good and the menu is varied. I've had Christmas dinner there every year with my wife, and it's been really nice. I have no hesitation in recommending Kingfisher Care Home, it has certainly met our needs.

Reply from Rahi Joshi, Marketing Associate at Kingfisher Care Home

Thank you for sharing your experience. We truly appreciate your kind words and are pleased to hear that your wife is receiving the care and support she needs. Your recommendation means a lot to us, and we're grateful for your trust.


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Review from Sharon R (Daughter of Resident) published on 7 February 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The home is clean and nicely furnished, the staff are great and very pro-active with the residents. The meals are varied and of a good standard.
The home my mum was previously in was so poor that we visited multiple times a week to ensure she was safe and fed, we have none of these worries with Kingfisher
as we know she is very well taken care of.

Reply from Rahi Joshi, Marketing Associate at Kingfisher Care Home

Thank you for your kind words and trust in Kingfisher. We're so pleased to hear that you feel reassured about your mum's care, and we truly appreciate your feedback.


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Review from A O (Daughter-in-law of Resident) published on 29 April 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Great carers, good atmosphere, well kept very clean. Standards are very good. Staff really look after the residents well, with lots of activities for those who are able to partake. Plenty of events planned, i.e. singers, animal visits, Easter eggs and loads more.

Reply from Rahi Joshi, Marketing Associate at Kingfisher Care Home

We're grateful for your kind words and for recognising the efforts of our staff. Providing a warm and homely environment for the residents is our utmost priority. Thank you for taking the time to share your positive experience with us.


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Review from Maureen L (Daughter of Resident) published on 25 April 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

After a long stay in hospital, Mum was moved to Kingfisher Care Home. She was very poorly in the hospital, and her recovery since being at Kingfisher is remarkable. All staff are very caring and kind, and I am always greeted with a smile and an immediate update on how Mum is! The staff's care and compassion
are special, given the sometimes challenging circumstances they have to deal with.

Reply from Rahi Joshi, Marketing Associate at Kingfisher Care Home

Thank you for sharing your feedback. We are thrilled to hear about your mum's remarkable recovery and are grateful for your kind words about our staff. It's our privilege to provide care and support during these times. Kind regards.


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Review from Don Q (Son of Resident) published on 24 April 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mam had vascular dementia and was in Kingfisher for over 3.5 years, arriving during covid lockdown and resident until her passing in February 2024. She did not initially recognise that she needed to be in a home and was initially troubled, however was treated with kindness, patience and dignity by
the staff throughout, and became accepting of care. The home kept her safe during covid and is well-managed and clean. The building is a light modern building with a central courtyard which seems fit for purpose for dementia sufferers, and I observed staff doing regular thorough cleaning. Mam received good in-house nursing care, who escalated promptly and appropriately to the Dr and hospital during some medical emergencies which she had. All the staff that I saw throughout were patient, kind and caring. They were very helpful to me after bereavement.

Reply from Rahi Joshi, Marketing Associate at Kingfisher Care Home

I'm sorry for your loss. Thank you for sharing your experience with Kingfisher and recognising our team efforts. Our team is committed to maintaining high standards of cleanliness and ensuring a supportive environment for residents and their families.


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Review from Sarah C (Daughter of Resident) published on 20 February 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My dad initially went to Kingfisher for respite care, however the level of care that he received and the compassion shown by staff was such that it helped us make the incredibly difficult decision that Kingfisher was the best place for him to be on an ongoing basis.
My dad had Parkinson's with early
dementia, and was quite frail. The staff were incredible in their desire and ability to support his needs; they spent time with him, helped him spend time in the communal areas where possible, and treated him with dignity and compassion.
They also seemed to understand how hard it was for us to have recognised the need for my dad to be in permanent nursing care, and treated us with such kindness.
I shall always be grateful for the care my dad was given at Kingfisher.
(My dad's room/bathroom was always clean, and we felt assured that his personal hygiene needs, incl. shaving, mouthcare and other things were being attended to; any issues with his medication was discussed with us and addressed).

Reply from Rahi Joshi, Marketing Associate at Kingfisher Care Home

We are deeply touched by your appreciation for the care and support your dad received at Kingfisher. Our dedicated team is committed to providing compassionate and tailored care to all residents. Thank you for entrusting us with his care.
Best Regards,
Rahi.


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Review from Carol G (Daughter-in-law of Resident) published on 19 April 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My mother-in-law settled here very well and is very content. We are really pleased with the home and its staff. It is so much better than the last home she was in. There always seems to be plenty of activities for the residents and opportunities for families to be involved in certain events.

Reply from Rahi Joshi, Marketing Associate at Kingfisher Care Home

Thank you for your kind feedback. We appreciate you recognising our staff's efforts and are glad to hear your mother-in-law is at ease with us. I'll forward your warm sentiments to our home team.
Kind regards.


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Review from Sharon K (Wife of Resident) published on 10 January 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Cannot fault the care and support that my husband received from Kingfisher Care Home.
The staff were compassionate and caring about my husband's needs.

Reply from Rahi Joshi, Marketing Associate at Kingfisher Care Home

Thank you for your kind words. We are delighted to know your husband is comfortable and satisfied with his tailored care plan. I will ensure to pass your feedback to the home team, who will be happy to hear this.
Kind regards.


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Review from Anne F (Daughter of Resident) published on 22 November 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum, who sadly passed today, has had the best care, love and compassion from all of the staff and I can't thank them enough. I strongly recommend this care home they give the best care both day and night my mum was very happy here.

Reply from Rahi Joshi, Marketing Associate at Kingfisher Care Home

I am sorry for your loss. It is always a pleasure to take care of such kind individuals like your mum. We appreciate your feedback, I will pass it on to the home team.
Kind regards.


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Review from P Y (Daughter of Resident) published on 10 November 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The care and support my parents and myself have received has been outstanding and I cannot thank them enough. Everything I have asked for or about has been answered in a courteous and polite manner by all the staff.

Reply from Rahi Joshi, Marketing Associate at Kingfisher Care Home

Thank you for your kind feedback. We appreciate you recognising our staff's efforts and are glad to hear your parents are at ease with us. I'll forward your warm sentiments to our home team.
Kind regards.


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Review from J R (Daughter of Resident) published on 10 November 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum was a resident in this care home and they were the happiest years for her as she had a very bad time during lockdown. While she had Alzheimer's she became very depressed which was because she couldn't understand she couldn't have visitors or go out. Before lockdown, she was a very social person
so the company and activities that the care home provided brought back a sparkle. She was very well cared for and the staff were wonderful at keeping us informed about everything. Unfortunately, she is no longer with us but the sympathetic way the whole of the staff looked after all of us as a family was way beyond kind and we as a family couldn't praise them enough.

Reply from Rahi Joshi, Marketing Associate at Kingfisher Care Home

Thank you for sharing your thoughts with us. We are happy to know that your mum was comfortable and satisfied with the care provided, our team's hard work is always to maintain our users' care standards as high as possible. Your feedback will be passed on to the home team.
Kind regards.


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Review from Jacqueline B (Sister of Resident) published on 12 September 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Our family are very happy.
The home is welcoming and clean and the staff bend over backwards to help, you only have to ask once and it's done!
Well done to all at Kingfisher Care Home!

Reply from Rahi Joshi, Marketing Associate at Kingfisher Care Home

Thank you for sharing your thoughts with us. We are happy to know that you're satisfied with the care provided, our team's hard work is always to maintain our users' care standards as high as possible. Your feedback will be passed on to the home team.
Kind regards,
Rahi.


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Review from Angela C (Father-in-law of Resident) published on 24 June 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The caring staff are always willing to help. My mother-in-law likes it here. The cleaning staff are always working hard and it shows. Management is approachable. Plenty of hydration and food sounds of good quality. Staff are always interacting with residents and buzzers are answered straight away. The
room is nicely decorated. The home is safe and secure and all staff are using PPE. Well done, you should all be proud of the work you do.

Reply from Rahi Joshi, Marketing Associate at Kingfisher Care Home

Thank you for your kind feedback. We appreciate you recognising our staff's efforts and are glad to hear your mother-in-law is at ease with us. I'll forward your warm sentiments to our home team.
Best Regards.


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Review from Margaret S (Daughter of Resident) published on 23 March 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother was staying at Kingfisher for palliative care. I can’t thank all the staff enough for the excellent care and attention they gave her. Her last days were made very comfortable and peaceful. I am so grateful to everyone.

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Review from H W (Daughter of Resident) published on 16 September 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

During this difficult time, my mother has had the best care ever. Staff informed us frequently, video calls, telephone calls and updates up to three times a week. Whenever we have video called with my mother, she has been clean, happy, and willing to talk. When we have been allowed to visit in the garden,
the staff are always wonderful, offering us tea and making sure our visit was as good as it could be. An excellent home with excellent staff. Well done Kingfisher.

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Current Review Score: 9.5 (9.472)

Overview of Review Score

The Review Score of 9.5 (9.472) out of 10 for Kingfisher Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.6 out of 5 from 10 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 4.9 out of 5 from 10 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.610 for Kingfisher Care Home is calculated as follows: ( (77 Excellents x 5) + (36 Goods x 4) + (5 Satisfactorys x 3) ) ÷ 118 Ratings = 4.61

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 4.862 Points relating to the number of positive Reviews for Kingfisher Care Home is based on 10 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 58 registered maximum number of service users is 11.6. 10 Positive Reviews ÷ 11.6 = 0.862

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Bed Vacancies

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Awards / Recognitions (0)

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Frequently Asked Questions about Kingfisher Care Home

What types of Care is Kingfisher Care Home registered for?

Older Person Care, Dementia, Respite Care, Physical Disability & Younger Adults are the registered (by the Care Quality Commission) categories of Care.

What additional types of Care does Kingfisher Care Home provide?

Palliative Care, Convalescent Care & Own GP if required are other types of care provided.

How many Rooms does Kingfisher Care Home have?

There are 58 Single Rooms.

What are the Facilities & Services at Kingfisher Care Home?

Own Furniture if required, Smoking not permitted, Close to Local shops, Near Public Transport, Lift, Stairlift, Wheelchair Access, Gardens, Phone Point in own room, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is Kingfisher Care Home to the centre of North Shields?

0.3 mile(s) as the crow flies, distance by road may be significantly further.